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Get support from the Disability Answer Desk
Disability Answer Desk is where customers with disabilities get support with Microsoft Office, Windows and Xbox.
Accessibility tips
Product accessibility overview
We create inclusively-designed products to empower people across the spectrum of disability.
Microsoft Teams
Find guidance and best practices for accessible meetings, chat and collaboration across your teams.
Windows
Need help with Microsoft Windows? You’ve come to the right place for accessibility information.
Microsoft 365
Find step-by-step instructions for using Microsoft 365 and Office 365 with assistive technologies.
Answer your questions with AI
Ask Microsoft Accessibility is a Bing AI-powered tool that can help you find information about the accessibility of Microsoft products and services.
Explore accessibility in Microsoft products and apps
View accessibility resources, tools and educational materials for Microsoft products and apps in the Accessibility help and learning center.
Accessibility by disability
We have products and features that are right for you. Find accessible products and tools based on your needs.
Microsoft Accessibility on YouTube
Learn more about accessibility concepts, technology, and terminology, including how to contribute to a more accessible environment for others around you.
Be My Eyes
This free app connects blind and low-visions users with volunteers and companies for visual assistance through a live video call and artificial intelligence.
Contact us for more support
We want to get you the support you need for Microsoft Windows, Office, Xbox and Skype. We can also help answer questions related to your Microsoft account and billing. Just select the appropriate tab below to get started.
Windows and Office accessibility support
Be My Eyes
Our support team is available through a live video call Monday, 12 AM to 3 AM & 3 PM to 11:59 PM; Tuesday to Friday, 12 AM to 7 AM & 3 PM to 11:59 PM; Saturday, 12 AM to 7 AM & 4 PM to 11:59 PM; and Sunday, 12 AM to 3 AM & 4 PM to 11:59 PM (SAST).
Chat with us
Get answers to your accessibility support questions. Chat with an expert Monday, 12 AM to 3 AM & 3 PM to 11:59 PM; Tuesday to Friday, 12 AM to 7 AM & 3 PM to 11:59 PM; Saturday, 12 AM to 7 AM & 4 PM to 11:59 PM; and Sunday, 12 AM to 3 AM & 4 PM to 11:59 PM (SAST).
Call us
Available Monday, 12 AM to 3 AM & 3 PM to 11:59 PM; Tuesday to Friday, 12 AM to 7 AM & 3 PM to 11:59 PM; Saturday, 12 AM to 7 AM & 4 PM to 11:59 PM; and Sunday, 12 AM to 3 AM & 4 PM to 11:59 PM (SAST).
Adaptive accessories support
Get help to set up and use your Microsoft Adaptive Mouse, Hub and Buttons Accessories. (For help with your Xbox Adaptive Controller go to “Xbox accessibility”).
Describe your issue
Get technical and warranty support for your adaptive accessory or other PC accessory.
Chat with us
Get answers to your accessibility support questions. Chat with an expert Monday, 12 AM to 3 AM & 3 PM to 11:59 PM; Tuesday to Friday, 12 AM to 7 AM & 3 PM to 11:59 PM; Saturday, 12 AM to 7 AM & 4 PM to 11:59 PM; and Sunday, 12 AM to 3 AM & 4 PM to 11:59 PM (SAST).
Call us
Available Monday, 12 AM to 3 AM & 3 PM to 11:59 PM; Tuesday to Friday, 12 AM to 7 AM & 3 PM to 11:59 PM; Saturday, 12 AM to 7 AM & 4 PM to 11:59 PM; and Sunday, 12 AM to 3 AM & 4 PM to 11:59 PM (SAST).
Self-help support
Learn the basics of how to set up and customise your adaptive accessories.
Xbox support
Chat with us
Get answers to your accessibility support questions. Chat with an expert Monday to Friday, 11 PM to 2:30 PM, and Saturday and Sunday, 11 PM to 12 PM (SAST).
General Xbox support
Get 24/7 answers and access to resources for general issues with Xbox consoles, games, accounts, and more.
Microsoft account support
Please be aware that the Disability Answer Desk is not able to assist with account-related issues. For assistance accessing your Microsoft account, please visit the Microsoft Account Sign in Helper. For billing questions, please visit Microsoft Store and Billing help.
Skype support
For assistance with Skype issues, visit Skype support.
Surface support
For assistance with Surface issues, visit Surface support.
Windows, Office, and Xbox accessibility support now available via X (f...
Windows, Office, and Xbox accessibility support now available via X (formerly Twitter) Direct Message. Send us your question
Enterprise support
If you have enterprise-related questions, contact Commercial support. For questions about accessibility with enterprise or commercial products, please visit the enterprise Disability Answer Deck.