{"id":11706,"date":"2019-12-11T11:15:45","date_gmt":"2019-12-11T09:15:45","guid":{"rendered":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/?p=11706"},"modified":"2020-01-22T15:01:28","modified_gmt":"2020-01-22T13:01:28","slug":"die-zukunft-des-customer-service","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/manufacturing\/2019\/12\/11\/die-zukunft-des-customer-service\/","title":{"rendered":"Die Zukunft des Customer Service"},"content":{"rendered":"<p>Exzellenter Service wird f\u00fcr immer mehr Unternehmen zu einem erfolgskritischen Faktor, um auch in Zukunft konkurrenzf\u00e4hig zu bleiben. Siemens Smart Infrastructure hat das erkannt und optimiert mit Dynamics 365 for Field Service die Prozesse im Customer Service. Die Einf\u00fchrung der plattformunabh\u00e4ngigen L\u00f6sung vereinfacht zuk\u00fcnftig die Arbeitsabl\u00e4ufe von 12.000 Besch\u00e4ftigten weltweit. Gleichzeitig treibt der Geb\u00e4udetechnikanbieter mit dem Roll-out von Office 365 auf 378.000 Besch\u00e4ftigte die Vernetzung und Zusammenarbeit \u00fcber Abteilungs- und L\u00e4ndergrenzen hinweg voran. Das wirkt sich nicht nur positiv auf die Kundenzufriedenheit aus, sondern vereinfacht auch den Arbeitsalltag der Besch\u00e4ftigten und senkt Kosten. Mehr Informationen dazu finden Sie im <a href=\"https:\/\/news.microsoft.com\/de-de\/siemens-smart-infrastructure-so-sieht-die-zukunft-des-customer-service-aus\/\" rel=\"noopener noreferrer\" target=\"_blank\">Microsoft News Center<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/siemens-smart-infrastructure-800x450.jpg\" alt=\"Blick \u00fcber Berlin und die Spree\" width=\"800\" height=\"450\" data-orig-src=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/siemens-smart-infrastructure-800x450.jpg\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"\">Unser\u00a0<strong>Microsoft Newsletter Manufacturing<\/strong> bringt Ihnen regelm\u00e4\u00dfig die wichtigsten Neuerungen aus dieser spannenden Branche direkt in Ihr Postfach.\u00a0<strong><a href=\"https:\/\/profile.microsoft.com\/RegSysProfileCenter\/wizardnp.aspx?wizid=6988c81a-ac04-47d1-847c-ebc7dd8b69f0&amp;lcid=1031\">Melden Sie sich jetzt hier an<\/a><\/strong>\u00a0und verpassen Sie keine News mehr.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exzellenter Service wird f\u00fcr immer mehr Unternehmen zu einem erfolgskritischen Faktor, um auch in Zukunft konkurrenzf\u00e4hig zu bleiben. Siemens Smart Infrastructure hat das erkannt und optimiert mit Dynamics 365 for Field Service die Prozesse im Customer Service<\/p>\n","protected":false},"author":127,"featured_media":11724,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[203],"post_tag":[891,523],"content-type":[],"coauthors":[1119],"class_list":["post-11706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manufacturing","tag-dynamics-365","tag-office-365"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Die Zukunft des Customer Service - Microsoft Branchenblogs<\/title>\n<meta name=\"description\" content=\"Exzellenter Service wird f\u00fcr immer mehr Unternehmen zu einem erfolgskritischen Faktor. 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