{"id":19545,"date":"2020-04-14T10:59:39","date_gmt":"2020-04-14T08:59:39","guid":{"rendered":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/?p=19545"},"modified":"2020-05-05T11:50:51","modified_gmt":"2020-05-05T09:50:51","slug":"support-of-mobile-omnichannel-and-e-commerce-processes","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-of-mobile-omnichannel-and-e-commerce-processes\/","title":{"rendered":"Support for Retail &amp; Consumer Goods Producers during Covid-19 \u2013 industry-specific Microsoft &amp; Partner Solutions"},"content":{"rendered":"<h2 id=\"Start\">Support of mobile, omnichannel and e-commerce processes<\/h2>\n<p><a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-of-employee-collaboration-and-communication\/\">&lt;Previous page<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<strong>Page 4 of 5<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-of-supply-chain-processes-and-transparency\/\">Next page&gt;<\/a><br \/>\n<a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/09\/unterstutzung-der-mobilen-omnichannel-und-e-commerce-prozesse\/\">(Deutsche Version)<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Tools which are necessary for unlocking additional sales channels, such as online, mobile, social channels or hybrid channels (Click &amp; Collect) as well as the corresponding social sentiment analysis and a tool to prevent online customer journey hijacking and local online marketing:<\/p>\n<ul>\n<li><a href=\"#episerver\">episerver &#8211; e-Commerce Click &amp; Collect &#8211; Customer-Centric Digital Experience Platform<\/a><\/li>\n<li><a href=\"#localup\"><span style=\"color: red\"><strong>NEW<\/strong><\/span> LocalUp &#8211; Local Online Marketing<\/a><\/li>\n<li><a href=\"#namogoo\"><span style=\"color: red\"><strong>NEW<\/strong><\/span> namogoo &#8211; Prevent Online Customer Journey Hijacking <\/a><\/li>\n<li><a href=\"#Plain Concepts\">Plain Concepts &#8211; Mobile &amp; Web Sales Channel<\/a><\/li>\n<li><a href=\"#Symanto\">Symanto &#8211; Social Sentiment Dashboard &#8211; Covid-19<\/a><\/li>\n<\/ul>\n<p>(alphabetical order)<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"episerver\"><strong>episerver: e-Commerce Click &amp; Collect &#8211; Customer-Centric Digital Experience Platform<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"180\" valign=\"top\"><a href=\"https:\/\/www.episerver.de\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/epi_200x250.jpg\" alt=\"Logo_Episerver\" width=\"200\" height=\"250\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/epi_200x250.jpg\" \/><\/a><\/td>\n<td width=\"20\"><\/td>\n<td><strong>Use Case:<\/strong><br \/>\nRetailers and brands must digitalize their business in a fast way, because they have to shut down retail stores. Utilize online channels, e.g. order online and pick up in store to minimize physical contact in stores.<br \/>\n<strong>Covid-19 Offer:<\/strong><br \/>\nOffer with special conditions for: Customer-centric Digital Experience Platform<br \/>\nReduced price \/ special payment terms<br \/>\nSLA<br \/>\nIncluded automatic scalability<br \/>\nfast implementation through our global partner network<br \/>\n<strong><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/episerver.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Info Brochure episerver<\/a><\/strong><a href=\"#Start\"><img decoding=\"async\" class=\"alignright\" title=\"\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Pfeil_30x30.jpg\" alt=\"Nach oben\" width=\"20\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"localup\"><strong><span style=\"color: red\"><strong>NEW<\/strong><\/span> LocalUp: Local Online Marketing<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"180\" valign=\"top\"><a href=\"https:\/\/www.localup.io\/de\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/05\/localup_1_200x250.jpg\" alt=\"Logo LocalUp\" width=\"200\" height=\"250\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/05\/localup_1_200x250.jpg\" \/><\/a><\/td>\n<td width=\"20\"><\/td>\n<td><strong>Use Case:<\/strong><br \/>\nWhile local POS slowly open up again during COVID-19, LocalUp technology supports your local dealers and online-shops to improve shop traffic as well as online- &amp; offline-local sales results. Make use of cost effective Bing-Advertising by having LocalUp build a ready to be served and professional search campaign.<br \/>\n<strong>Covid-19 Offer:<\/strong><br \/>\nCreation and Setup for LocalUp-controlled Ads is for free, you just pay the actual Ad-Spend (Media) to Bing Ads.<br \/>\n<em>Comeback Pack #1:<\/em><br \/>\nBing Ads search campaign for one location or website in a regional context<br \/>\nDuration: 14 days<br \/>\nMinimum Budget: 1.000 \u20ac<br \/>\nSetup, display creation, control, reporting: Free of charge instead of 500 \u20ac<br \/>\n<em>Comeback Pack #2:<\/em><br \/>\nBing Ads search campaign for multiple locations (min. 10 locations \/ POS)<br \/>\nDuration: 14 days<br \/>\nMinimum Budget: 300 \u20ac per location<br \/>\nSetup, display creation, control, reporting: Free of charge instead of 2.500 \u20ac<br \/>\n<strong><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/05\/LocalUp.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Info Brochure LocalUp<\/a><\/strong><a href=\"#Start\"><img decoding=\"async\" class=\"alignright\" title=\"\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Pfeil_30x30.jpg\" alt=\"Nach oben\" width=\"20\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"namogoo\"><strong><span style=\"color: red\"><strong>NEW<\/strong><\/span> namogoo: Prevent Online Customer Journey Hijacking<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"180\" valign=\"top\"><a href=\"https:\/\/www.namogoo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/05\/namogoo_1_200x250.jpg\" alt=\"Logo_namogoo\" width=\"200\" height=\"250\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/05\/namogoo_1_200x250.jpg\" \/><\/a><\/td>\n<td width=\"20\"><\/td>\n<td><strong>Use Case:<\/strong><br \/>\nNamogoo prevents injected ads displayed during 15-25% of eCommerce sessions.  By preventing this phenomenon \u2013 Customer Journey Hijacking \u2013 Namogoo increases eCommerce websites\u2019 conversion rates between 2%- 5%. For many companies seeing their foot traffic suddenly grind to a halt, eCommerce can be a critical tool allowing them to continue doing business. Even as eCommerce has taken on such an essential role, it faces the unprecedented challenge of Customer Journey Hijacking.<br \/>\n<strong>Covid-19 Offer:<\/strong><br \/>\nNamogoo is able to support eCommerce companies that have not yet used the Customer Hijacking Prevention solution, offering them access at no cost during this challenging period: <a href=\"https:\/\/hubs.ly\/H0pNZfh0\" rel=\"noopener noreferrer\" target=\"_blank\">Covid Offer<\/a><br \/>\n<strong><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/05\/Namogoo-CHP-Product-1Pager-Web.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Info Brochure namogoo<\/a><\/strong><a href=\"#Start\"><img decoding=\"async\" class=\"alignright\" title=\"\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Pfeil_30x30.jpg\" alt=\"Nach oben\" width=\"20\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"Plain Concepts\"><strong>Plain Concepts: Mobile &amp; Web Sales Channel<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"180\" valign=\"top\"><a href=\"https:\/\/www.plainconcepts.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/plain-concepts_200x250.jpg\" alt=\"Plain Concepts - Logo\" width=\"200\" height=\"250\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/plain-concepts_200x250.jpg\" \/><\/a><\/td>\n<td width=\"20\"><\/td>\n<td><strong>Use Case:<\/strong><br \/>\nOpen additional Sales Channel via Web-\/Mobile Application to sell product online, also during the closing of physical stores.<br \/>\n<strong>Covid-19 Offer:<\/strong><br \/>\nPlain Concepts offers to define Covid-19 appropriate payment arrangements with enterprises individually.<br \/>\n<strong><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/PlainConcepts.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Info Brochure Plain Concepts<\/a><\/strong><a href=\"#Start\"><img decoding=\"async\" class=\"alignright\" title=\"\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Pfeil_30x30.jpg\" alt=\"Nach oben\" width=\"20\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"Symanto\"><strong>Symanto: Social Sentiment Dashboard &#8211;<\/strong><strong>\u00a0Covid-19<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"180\" valign=\"top\"><a href=\"https:\/\/www.symanto.net\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Symanto_200x250-5e8df5502df5c.jpg\" alt=\"Logo von symanto\" width=\"200\" height=\"250\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Symanto_200x250-5e8df5502df5c.jpg\" \/><\/a><\/td>\n<td width=\"20\"><\/td>\n<td><strong>Use Case:<\/strong><br \/>\nSocial sentiment analysis of Tweets regarding Covid-19 with focus on consumer sentiment and mental health, customization available. Customized social sentiment dashboard based on above enables retailer &amp; brands to measure and track sentiment regarding their brands \/ channels and current consumer sentiment.<br \/>\n<strong>Covid-19 Offer:<\/strong><br \/>\nFree Access to Dashboard &#8220;Coronavirus Consumer Sentiment &amp; Mental Health&#8221; (<a href=\"https:\/\/www.symanto.net\/de\/live-insights\/mental-health-coronavirus\/\" target=\"_blank\" rel=\"noopener noreferrer\">DE<\/a>, <a href=\"https:\/\/www.symanto.net\/live-insights\/mental-health-coronavirus\/\" target=\"_blank\" rel=\"noopener noreferrer\">EN<\/a>)<br \/>\nOffer for Customized Dashboards: 6 months period with 10% discount on top of available packages<br \/>\n<strong><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/symanto.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Info Brochure Symanto<\/a><\/strong><a href=\"#Start\"><img decoding=\"async\" class=\"alignright\" title=\"\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/2\/2020\/04\/Pfeil_30x30.jpg\" alt=\"Nach oben\" width=\"20\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Please note:<\/strong> this compilation is being continuously extended and kept current. Please <a href=\"mailto:Contactus_Retail@microsoft.com\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> in case of questions or suggestions!<\/p>\n<p>&nbsp;<\/p>\n<h2>See further solutions<\/h2>\n<p><a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-for-retail-consumer-goods-producers-during-covid-19-industry-specific-microsoft-partner-solutions\/\">Support for Retail &amp; Consumer Goods Producers during Covid-19 \u2013 industry-specific Microsoft &amp; Partner Solutions<\/a><\/p>\n<ul>\n<li><a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-of-essential-retail-processes-in-stores\/\">Support of essential retail processes in stores<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-of-employee-collaboration-and-communication\/\">Support of employee collaboration and communication<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/retail\/2020\/04\/14\/support-of-supply-chain-processes-and-transparency\/\">Support of supply chain processes and transparency<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft and Partners are offering solutions of mobile, omnichannel and e-commerce processes for Retail and Consumer Goods Producers during Covid-19<\/p>\n","protected":false},"author":127,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[202,1215],"post_tag":[],"content-type":[],"coauthors":[89],"class_list":["post-19545","post","type-post","status-publish","format-standard","hentry","category-retail","category-konsumgueter","ms-internal-tax-hide-home-page"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support for Retail &amp; 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