{"id":4942,"date":"2018-10-28T16:11:38","date_gmt":"2018-10-28T14:11:38","guid":{"rendered":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/?p=4942"},"modified":"2019-01-31T18:21:11","modified_gmt":"2019-01-31T16:21:11","slug":"support-azure-abrechnung-und-abonnements","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/uncategorized\/2018\/10\/28\/support-azure-abrechnung-und-abonnements\/","title":{"rendered":"Microsoft Azure \u2013 Abrechnung, Abonnements und technischer Support"},"content":{"rendered":"<h2>Microsoft Azure Support-Wegweiser<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"Zwei Kollegen unterhalten sich an einem Surface Studio\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/05\/Azure-Support-1700x500.jpg\" alt=\"Zwei Kollegen unterhalten sich an einem Surface Studio\" width=\"1700\" height=\"500\" \/><\/h2>\n<p>Erhalten Sie Unterst\u00fctzung bei Fragen zu Ihrer Azure Rechnung, der Azure Abonnementverwaltung und Kontakt zum technischen Support von Microsoft.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Ein Support Mitarbeiter am Headset\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/02\/Webcast-Finanzwirtschaft-400x300.jpg\" alt=\"Ein Support Mitarbeiter am Headset\" width=\"300\" height=\"225\" \/><strong>Support f\u00fcr Azure Bestands- und Testabonnenten<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Erhalten Sie Microsoft Support zu Rechnungsfragen, Abonnementsverwaltung und technischen Fragen rund um Microsoft Azure im Azure Kundenportal. Voraussetzung f\u00fcr die Anforderung technischen Supports ist ein laufender\/aktiver Azure Support-Plan.<\/p>\n<p><a class=\"margin-right-12 ng-scope\" title=\"Zum Azure Kundenportal\" href=\"https:\/\/portal.azure.com\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zum Azure Kundenportal<\/span><\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Ein junger Mann l\u00e4chelt in die Kamera\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/02\/Office-Webinar-400x300.jpg\" alt=\"Ein junger Mann l\u00e4chelt in die Kamera\" width=\"300\" height=\"225\" \/>Probleme bei der Nutzung des Azure-Portals<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Stellen Sie als Microsoft Kunde oder Partner Service Requests zu Problemen rund um die Anmeldung und Nutzung des Azure Portals.<\/p>\n<p><a class=\"margin-right-12 ng-scope\" title=\"Service Request stellen\" href=\"https:\/\/support.microsoft.com\/en-us\/getsupport?wf=0&amp;tenant=ClassicCommercial&amp;oaspworkflow=start_1.0.0.0&amp;locale=en-us&amp;supportregion=en-us&amp;pesid=15470&amp;ccsid=635987452156433071\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Service Request stellen<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei leger angezogene Gesch\u00e4ftsm\u00e4nner l\u00e4cheln \" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/01\/image-grid-ai-400x300.jpg\" alt=\"Zwei leger angezogene Gesch\u00e4ftsm\u00e4nner l\u00e4cheln \" width=\"300\" height=\"225\" \/>Azure Community und Selfservice<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">F\u00fcr alle Azure Pl\u00e4ne: Nutzen Sie den Azure Community Support oder sehen Sie im Knowledge Center von Microsoft alle Antworten auf h\u00e4ufig gestellte Fragen rund um Azure.<\/p>\n<p><a class=\"margin-right-12 ng-scope\" title=\"Zum Azure Community Support\" href=\"https:\/\/azure.microsoft.com\/en-us\/support\/forums\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zum Azure Community Support<\/span><\/a><br \/>\n<a class=\"margin-right-12 ng-scope\" title=\"Zum Knowledge Center\" href=\"https:\/\/azure.microsoft.com\/en-us\/resources\/knowledge-center\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zum Knowledge Center<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei Arbeitnehmer unterhalten sich in einem Meeting-Raum\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2017\/11\/Office-365-400x300.jpg\" alt=\"Zwei Arbeitnehmer unterhalten sich in einem Meeting-Raum\" width=\"300\" height=\"225\" \/>H\u00e4ufig gestellte Fragen zum Azure-Support<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\" style=\"padding-left: 300px\"><b>Frage:<\/b> Wie erh\u00f6he ich Dringlichkeit bzw. Schweregrad f\u00fcr einen Azure Vorfall?<br \/>\n<b>Antwort:<\/b> Bitte wenden Sie sich an die\/den f\u00fcr Ihren Supportfall Microsoft Verantwortliche\/n und bitten Sie um Anhebung der Dringlichkeit bzw. des Schweregrads.<br \/>\n<b>Frage:<\/b> Ich habe einen Azure Supportfall er\u00f6ffnet, aber es scheint sich nichts zu tun. Wie erreiche ich schnellere Fortschritte?<br \/>\n<b>Antwort:<\/b> Bitte wenden Sie sich an die\/den Microsoft Manager\/in der\/des f\u00fcr Ihren Supportfall Verantwortlichen. Die jeweilige E-Mail-Adresse wird in der E-Mail-Signatur der\/des f\u00fcr Ihren Supportfall Verantwortlichen aufgef\u00fchrt.<br \/>\n<b>Frage:<\/b> Mein Azure-Supportfall wurde geschlossen, obwohl mein Problem nicht gel\u00f6st ist. Was kann ich tun?<br \/>\n<b>Antwort:<\/b> Antworten Sie auf die j\u00fcngste E-Mail des Microsoft Azure Supports und bitten Sie um Wiederer\u00f6ffnung des Falls. Erl\u00e4utern Sie dabei, warum das Problem noch nicht gel\u00f6st ist.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper x-hidden-focus\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei Kollegen beugen sich \u00fcber ein Schreibtisch mit Pl\u00e4nen\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/03\/Service-dsgvo-400x300.jpg\" alt=\"Zwei Kollegen beugen sich \u00fcber ein Schreibtisch mit Pl\u00e4nen\" width=\"300\" height=\"225\" \/>Zur\u00fcck zur \u00dcbersicht: Microsoft Support f\u00fcr Gesch\u00e4ftskunden auf einen Blick<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Diese \u00dcbersicht \u00fcber alle Supportangebote soll Ihnen den k\u00fcrzesten Weg zur Microsoft gest\u00fctzten L\u00f6sung Ihrer Probleme weisen. Auf Grundlage Ihres Feedbacks, haben wir die Microsoft Produkte, Bereiche, Szenarios und Programme destilliert, auf die die meisten Supportanfragen entfallen.<\/p>\n<p><!-- ngRepeat: cta in item.ctas --><a class=\"margin-right-12 ng-scope\" title=\"VLSC-Support\" href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/industry\/financial-services\/microsoft-support-fuer-geschaeftskunden-auf-einen-blick\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zur \u00dcbersicht: Microsoft Support f\u00fcr Gesch\u00e4ftskunden<\/span><\/a><!-- end ngRepeat: cta in item.ctas --><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Erhalten Sie Unterst\u00fctzung bei Fragen zu Ihrer Azure Rechnung, der Azure Abonnementverwaltung und Kontakt zum technischen Support von Microsoft.<\/p>\n","protected":false},"author":397,"featured_media":5695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_force_push":false,"ms_queue_id":"","ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1],"post_tag":[],"content-type":[],"coauthors":[18],"class_list":["post-4942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Azure \u2013 Abrechnung, Abonnements und technischer Support - Microsoft Branchenblogs<\/title>\n<meta name=\"description\" content=\"Erhalten Sie Unterst\u00fctzung bei Fragen zu Ihrer Azure Rechnung, der Azure Abonnementverwaltung und Kontakt zum technischen Support von Microsoft.\" \/>\n<meta name=\"robots\" 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