{"id":4975,"date":"2018-10-28T16:28:13","date_gmt":"2018-10-28T14:28:13","guid":{"rendered":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/?p=4975"},"modified":"2019-01-31T18:22:42","modified_gmt":"2019-01-31T16:22:42","slug":"windows-support","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/uncategorized\/2018\/10\/28\/windows-support\/","title":{"rendered":"Windows Support"},"content":{"rendered":"<h2>Microsoft Windows Support-Wegweiser<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"Zwei Gesch\u00e4ftsleute unterhalten sich im Office Gang\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/04\/CLE_einfachheit_Header_1700x500.jpg\" alt=\"Zwei Gesch\u00e4ftsleute unterhalten sich im Office Gang\" width=\"1700\" height=\"500\" \/>Erhalten Sie Zugang zum Selfservice-Support f\u00fcr Windows Endkunden, IT-Professionals und Developer sowie zum Managed Support und Premier Support Service von Microsoft.<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei Kollegen schauen auf ein Tablet und reden\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2017\/09\/evar_navigator_400x300.jpg\" alt=\"Zwei Kollegen schauen auf ein Tablet und reden\" width=\"360\" height=\"270\" \/>Kostenloser Windows Selfservice-Support<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Individueller Windows Support: Durch den Microsoft Community Support f\u00fcr Endkunden erhalten Sie Hilfe in von Microsoft Valuable Professionals betreuten Foren. Erhalten Sie weitergehende Informationen zur Windows Fehlerbehebung und Anleitungen f\u00fcr IT-Professionals. IT-Developer k\u00f6nnen auf die Angebote der Knowledge Base und Foren f\u00fcr Windows zugreifen.<\/p>\n<p><a class=\"margin-right-12 ng-scope\" title=\"Community Support f\u00fcr Endkunden\" href=\"https:\/\/answers.microsoft.com\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Community Support f\u00fcr Endkunden<\/span><\/a><br \/>\n<a title=\"Support f\u00fcr IT-Professionals class=\" href=\"http:\/\/technet.microsoft.com\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Support f\u00fcr IT-Professionals<\/span><\/a><br \/>\n<a class=\"margin-right-12 ng-scope\" title=\"Support f\u00fcr IT-Developer\" href=\"http:\/\/support.microsoft.com\/search\/?adv=1\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Support f\u00fcr IT-Developer<\/span><\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei Teammitglieder sitzen in einem modernen Meeting Raum\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2017\/09\/Event-grid-azure_400x300-59b9289180679.jpg\" alt=\"Zwei Teammitglieder sitzen in einem modernen Meeting Raum\" width=\"360\" height=\"270\" \/>Kostenpflichtiger Windows Managed Support<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Im Rahmen Ihres TechNet-Abonnements, sind Sie zu 2 Microsoft Supportf\u00e4llen berechtigt und erhalten 20 % Rabatt auf weitere Windows Supportanfragen. Software Assurance-Vorteile decken auf Basis von Volumenlizenzvereinbarungen und qualifizierenden Produkten eine Reihe von Windows Supportf\u00e4llen ab. Visual Studio-Abonnenten \u00fcber MSDN k\u00f6nnen je nach Abonnementstufe bis zu 4 Professional Support-Anfragen stellen (zur Behebung von Break-Fix-Problemen in Nicht-Produktionsumgebungen). Business Hours Support kann auf Einzelfallbasis per Kreditkarte erworben werden. Als Microsoft Kunde oder Partner k\u00f6nnen Sie durch den Online Assisted Support auf den Managed Support zugreifen. Die Reaktionszeiten liegen je nach Schweregrad zwischen 2 und 8 Stunden.<\/p>\n<p style=\"padding-left: 360px\"><a class=\"margin-right-12 ng-scope\" title=\"Zum Online Assisted Support\" href=\"https:\/\/support.microsoft.com\/oas\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zum Online Assisted Support<\/span><\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei Kolleginnen unterhalten sich \u00fcber ein Laptop gebeugt\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2017\/08\/SPE_Webinare_400x300.jpg\" alt=\"Zwei Kolleginnen unterhalten sich \u00fcber ein Laptop gebeugt\" width=\"360\" height=\"270\" \/>Microsoft Premier Support Service<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Der Software Assurance 24\u00d77 Problem Resolution Support (PRS) kann \u00fcber das Volume Licensing Service Center (VLSC) und den Technical Account Manager (TAM) in Premier Problem Resolution Support umgewandelt werden.<br \/>\nMicrosoft Premier Support-Berechtigte wenden sich an den Premier Support oder ihren TAM. Die Reaktionszeit betr\u00e4gt je nach Dringlichkeit und Schweregrad Ihres Windows Vorfalls zwischen unmittelbarem CritSit-Support und 4 Stunden. Der Premier Support umfasst auch Design-\u00c4nderungsanfragen, Vor-Ort-Support, Ursachenanalyse sowie Anfragen zu kundenspezifischen Supportvereinbarungen.<\/p>\n<p><a class=\"margin-right-12 ng-scope\" title=\"Zum Premier Support\" href=\"https:\/\/support.microsoft.com\/premier\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zum Premier Support<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"x-text-wrapper\">\n<h3 class=\"c- u-pt15 u-color-white ng-binding\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Zwei Kollegen beugen sich \u00fcber einen Schreibtisch mit Pl\u00e4nen\" src=\"https:\/\/msenterprise.global.ssl.fastly.net\/wordpress\/2018\/03\/Service-dsgvo-400x300.jpg\" alt=\"Zwei Kollegen beugen sich \u00fcber einen Schreibtisch mit Pl\u00e4nen\" width=\"360\" height=\"270\" \/>Zur\u00fcck zur \u00dcbersicht: Microsoft Support f\u00fcr Gesch\u00e4ftskunden auf einen Blick<\/strong><\/h3>\n<p class=\"c- u-color-white x-text ng-binding\">Diese \u00dcbersicht \u00fcber alle Supportangebote soll Ihnen den k\u00fcrzesten Weg zur Microsoft gest\u00fctzten L\u00f6sung Ihrer Probleme weisen. Auf Grundlage Ihres Feedbacks, haben wir die Microsoft Produkte, Bereiche, Szenarios und Programme destilliert, auf die die meisten Supportanfragen entfallen.<\/p>\n<p><!-- ngRepeat: cta in item.ctas --><a class=\"margin-right-12 ng-scope\" title=\"VLSC-Support\" href=\"https:\/\/www.microsoft.com\/de-de\/industry\/blog\/industry\/financial-services\/microsoft-support-fuer-geschaeftskunden-auf-einen-blick\/\" target=\"_blank\" rel=\"noopener\"><span class=\"u-pb15 u-has-caret u-color-white ng-binding\">Zur \u00dcbersicht: Microsoft Support f\u00fcr Gesch\u00e4ftskunden<\/span><\/a><!-- end ngRepeat: cta in item.ctas --><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Erhalten Sie Zugang zum Selfservice-Support f\u00fcr Windows Endkunden, IT-Professionals und Developer sowie zum Managed Support und Premier Support Service von Microsoft.<\/p>\n","protected":false},"author":397,"featured_media":5698,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[1],"post_tag":[],"content-type":[],"coauthors":[18],"class_list":["post-4975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - 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