{"id":1472,"date":"2020-03-05T12:30:31","date_gmt":"2020-03-05T20:30:31","guid":{"rendered":"https:\/\/www.microsoft.com\/en-au\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/"},"modified":"2022-06-28T10:43:01","modified_gmt":"2022-06-28T17:43:01","slug":"our-commitment-to-customers-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-au\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/","title":{"rendered":"Our commitment to customers during COVID-19"},"content":{"rendered":"<p>With COVID-19 continuing to impact people and countries around the world,\u00a0teams everywhere are\u00a0moving\u00a0to <a href=\"https:\/\/www.microsoft.com\/en-au\/microsoft-365\/microsoft-teams\/work-remotely\" target=\"_blank\" rel=\"noopener noreferrer\">remote work<\/a>.\u00a0Earlier this week,\u00a0I\u00a0posted a <a href=\"https:\/\/www.microsoft.com\/en-au\/2020\/03\/02\/working-remotely-during-challenging-times\/\">letter<\/a> from Lily Zheng, our colleague in Shanghai, detailing her team\u2019s experience using Microsoft Teams to work from home during the outbreak. Lily\u2019s team is one of many. Here at Microsoft in the Puget Sound, we\u2019re encouraging our teams to work from home as much as possible, as are many organizations in this region. And we expect this trend to continue across the world. At Microsoft, our top priority is the health and safety of employees, customers, partners, and communities. By making Teams available to as many people as possible, we aim to support public health and safety by keeping teams connected with tools like <a href=\"https:\/\/www.microsoft.com\/en-au\/microsoft-365\/microsoft-teams\/video-conferencing\">videoconferencing<\/a> and <a href=\"https:\/\/www.microsoft.com\/en-au\/microsoft-365\/microsoft-teams\/instant-messaging\" target=\"_blank\" rel=\"noopener noreferrer\">instant messaging<\/a> while they work apart.<\/p>\n<p>As we have read through your responses to Lily\u2019s letter, it has become clear that there are two big questions on your minds. First, how can people access the free Teams offerings that Lily referenced? Second, what is our plan for avoiding service interruptions during times of increased usage? Below, you\u2019ll find detailed answers to both. And over the next few days we\u2019ll be sharing more tips, updates, and information related to remote work here. So check back often.<\/p>\n<h3>Making Teams available for everyone<\/h3>\n<p>Teams is a part of Office 365. If your organization is licensed for Office 365, you already have it. But we want to make sure everyone has access to it during this time. Here are some simple ways to get Teams right away.<\/p>\n<p><strong>Individuals<\/strong><\/p>\n<p>If you want to get started with Teams, we can get you up and running right away.<\/p>\n<ul>\n<li>If you have an email address through work or school, sign in\u00a0<a href=\"https:\/\/go.microsoft.com\/fwlink\/p\/?linkid=873020&amp;lm=deeplink&amp;lmsrc=homePageWeb&amp;cmpid=WebSignIn\" target=\"_blank\" rel=\"noopener noreferrer\">using this link<\/a>. We\u2019ll get you into Teams in no time.<\/li>\n<li>If\u00a0you\u2019re using\u00a0an\u00a0email\u00a0address\u00a0like\u00a0Gmail\u00a0or Outlook,\u00a0you can sign up for the freemium version of Teams\u00a0<a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">by following this link<\/a>.<\/li>\n<\/ul>\n<p><strong>IT\u00a0professionals<\/strong><\/p>\n<p>The self-service links above work great for individuals, but if you\u2019re an IT professional who wants to roll out Teams centrally, here\u2019s what to do.<\/p>\n<ul>\n<li>If you work for a business that isn\u2019t currently licensed for Teams, we\u2019ve got you covered with a free Office 365 E1 offer for six months. Contact your Microsoft partner or sales representative to get started today. (Note: the same offer is available in the Government Cloud, but not available in GCC High and the Department of Defense.)<\/li>\n<li>If you\u00a0work in education and want to set up\u00a0teachers, students,\u00a0and administrators\u00a0on Teams, use\u00a0Office 365 A1. This\u00a0free version of Office 365\u00a0is\u00a0available\u00a0to\u00a0all\u00a0educational institutions.\u00a0Sign up\u00a0<a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans?activetab=tab%3aprimaryr1\" target=\"_blank\" rel=\"noopener noreferrer\">by following this link<\/a>.<\/li>\n<\/ul>\n<h3>Keeping\u00a0Teams\u00a0up and running<\/h3>\n<p>You and your team depend on our tools to stay connected and get work done. We take that responsibility seriously, and we have a plan in place to make sure services stay up and running during impactful events like this. Our business continuity plan anticipates three types of impacts to the core aspects of the service:<\/p>\n<ul>\n<li><strong>Systems<\/strong>:\u00a0When\u00a0there\u2019s\u00a0a\u00a0sudden\u00a0increase in usage,\u00a0like the surge we recently saw\u00a0in China.<\/li>\n<li><strong>Location<\/strong>:\u00a0When\u00a0there\u2019s\u00a0an\u00a0unexpected event\u00a0that is location-specific,\u00a0such as\u00a0an earthquake\u00a0or a powerful storm.<\/li>\n<li><strong>People<\/strong>:\u00a0When\u00a0there\u2019s\u00a0an event that may\u00a0impact the team\u00a0maintaining the system,\u00a0like the COVID-19 outbreak in the Puget Sound area.<\/li>\n<\/ul>\n<p>We\u2019ve recently tested service continuity during a usage spike in China. Since January 31, we\u2019ve seen a 500 percent increase in Teams meetings, calling, and conferences there, and a 200 percent increase in Teams usage on mobile devices. Despite this usage increase, service has been fluid there throughout the outbreak. Our approach to delivering a highly available and resilient service centers on the following things.<\/p>\n<p><strong>Active\/Active design<\/strong>: In Microsoft 365, we are driving towards having all services architected and operated in an active\/active design which increases resiliency. This means that there are always multiple instances of a service running that can respond to user requests and that they are hosted in geographically dispersed datacenters. All user traffic comes in through the Microsoft Front Door service and is automatically routed to the optimally located instance of the service and around any service failures to prevent or reduce impact to our customers.<\/p>\n<p><strong>Reduce incident scope<\/strong>: We seek to avoid incidents in the first place, but when they do happen, we strive to limit the scope of all incidents by having multiple instances of each service partitioned off from each other. In addition, we\u2019re continuously driving improvements in monitoring through automation, enabling faster incident detection and response.<\/p>\n<p><strong>Fault isolation<\/strong>: Just as the services are designed and operated in an active\/active fashion and are partitioned off from each other to prevent a failure in one from affecting another, the code base of the service is developed using similar partitioning principles called fault isolation. Fault isolation measures are incremental protections made within the code base itself. These measures help prevent an issue in one area from cascading into other areas of operation. You can read more about how we do this, along with all the details of our service continuity plan,\u00a0<a href=\"https:\/\/docs.microsoft.com\/microsoft-365\/enterprise\/ebcm-understanding-ebcm-with-cloud-services\" target=\"_blank\" rel=\"noopener noreferrer\">in this document<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Adjusting to remote work can be a challenge. We get it, and we are here to provide the tools, tips, and information you need to help you and your team meet that challenge. We\u2019re inspired by the agility and ingenuity that impacted schools, hospitals, and businesses have shown throughout COVID-19, and we are committed to helping organizations everywhere stay connected and productive during this difficult time.<\/p>\n<p>&nbsp;<\/p>\n<h3>FAQs<\/h3>\n<p><strong>Q. What happens when an individual <a href=\"https:\/\/products.office.com\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">signs in with work or school credentials<\/a>?<\/strong><strong><br \/>\nA.<\/strong> If the individual is licensed for Teams, they will be logged into the product. If the individual is not licensed for Teams, they will be logged into the product and automatically receive a free license of Teams that is valid through January 2021. This includes video meetings and <a href=\"https:\/\/www.microsoft.com\/en-au\/microsoft-365\/microsoft-teams\/online-meeting-solutions\" target=\"_blank\" rel=\"noopener noreferrer\">webinars<\/a> for up to 250 participants and Live Events for up to 10,000, recording and screen sharing, along with chat and collaboration. <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/teams-exploratory\">Details for IT<\/a>.<\/p>\n<p><strong>Q. What does the freemium version of Teams include?<br \/>\nA.<\/strong> This version gives you unlimited chat, built-in group and one-on-one audio or video calling, 10 GB of team file storage, and 2 GB of personal file storage per user. You also get real-time collaboration with the Office apps for web, including Word, Excel, PowerPoint, and OneNote. There is no end date. Details <a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p><strong>Q. Is there a user limit in the freemium version?<br \/>\nA.<\/strong> Beginning March 10, we are rolling out updates to the free version of Teams that will lift restrictions on user limits.<\/p>\n<p><strong>Q. Can I schedule meetings in the freemium version?<br \/>\nA.<\/strong> In the future, we will make it possible for users to schedule meetings. In the meantime, you can conduct impromptu video meetings and calls.<\/p>\n<p><strong>Q. How can IT admins access Teams for Education?<\/strong><br \/>\n<strong>A.<\/strong> Teams has always been free to students and education professionals as a part of the Office 365 A1 offer. Access it <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans\">here<\/a>.<\/p>\n<p><strong>Q. Do you have any tips for working from home?<br \/>\nA.<\/strong> Lola Jacobson, one of our senior technical writers, posted <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/4-tips-for-working-from-home-with-microsoft-teams\/ba-p\/1202083\" target=\"_blank\" rel=\"noopener noreferrer\">a few basic tips<\/a> last week. And we updated the <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/support-remote-work-with-teams\" target=\"_blank\" rel=\"noopener noreferrer\">Support remote workers using Microsoft Teams<\/a> page on docs.Microsoft.com yesterday. We have more content on the way, so stay tuned.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With COVID-19 continuing to impact people and countries around the world,\u00a0teams everywhere are\u00a0moving\u00a0to remote work.\u00a0Earlier this week,\u00a0I\u00a0posted a letter from Lily Zheng, our colleague in Shanghai, detailing her team\u2019s experience using Microsoft Teams to work from home during the outbreak. Lily\u2019s team is one of many. Here at Microsoft in the Puget Sound, we\u2019re encouraging<\/p>\n","protected":false},"author":3368610,"featured_media":1474,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[146],"product":[148,182],"audience":[199,193,214],"tags":[],"coauthors":[222],"class_list":["post-1472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-teams","audience-education","audience-enterprise","audience-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our commitment to customers during COVID-19<\/title>\n<meta name=\"description\" content=\"With COVID-19 continuing to impact people and countries around the world, workers everywhere are transitioning to remote work. 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