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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.*
Start a trade-in value

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and ship your device to Teladvance within 15 days. If it doesn't meet criteria, Teladvance will recycle or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.
An XBOX console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Get a trade-in value
A woman uses a Surface device while sitting in a kitchen.

Recycling for good

If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.
Find recycling programs

Ready for a new device?

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for rebate. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store. For these promotions, you’ll be asked to upload a proof-of-purchase PDF. 
     
    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Once your used device is received, inspected, and approved, Teladvance will issue a rebate to you within 14 days. 
     
    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region. 
     
    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.

  • Once your used device is received, inspected, and approved, Teladvance will issue a rebate via your choice of PayPal or bank transfer within 14 days.

  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. 
    There are a few extra steps to participate in trade-in promotions. During the trade-in process for your used device, answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof-of purchase. 

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps: 

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.

      For more help, see the proof-of-purchase steps.

  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.

  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.

  • Email customerservice@teladvance.com. 

Why shop at Microsoft Store

From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources.
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Fast, free shipping

Enjoy hassle-free online shopping with free next day shipping for Sydney and Melbourne metro areas.
Learn more about shipping

Free 60-day returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
Learn more about returns

Get it now, pay later

Flexible payment options help you pay how you want, at Microsoft Store.
Learn more about payment options

90 days free support

Having issues? We're here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
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Price Promise

Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time. 

  • Returns

    Available with eligible physical products purchased from Microsoft Store online. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. Microsoft reserves the right to modify or discontinue offers at any time. 
*Available only in Microsoft Store online in Australia. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices, while supplies last. Recycled devices are not eligible for cash back. Available only to Consumers, not Commercial and Educational Institutions. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. 
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance sole discretion and approval. Recycle for Rewards program provided by Teladvance and other terms and conditions may apply.
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