Microsoft Store Promise
Why buy from Microsoft Store
We want you to shop with confidence. That’s why we offer flexible payment options, free returns, price protection, and much more.
Why shop at Microsoft Store
From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources.
Price Protection All Season Long
Buy gifts now, enjoy extended price protection through Jan 31, 2025. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Flexible payment options
Buy the things you love with flexible payment options from Microsoft Store.
Free shipping
From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources.
Free 60-day returns on physical products
Don’t love it? Returns are on us. Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
-
Extended Return
Holiday extended return policy available with eligible physical products purchased between November 1, 2024 - December 31, 2024 from Microsoft Store online and Microsoft Experience Centres in select markets. Purchases can be returned through January 31, 2025. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Centre, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time. -
Extended Price Protection
Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centres in select markets between November 1, 2024 - December 31, 2024. Price adjustment may be requested until January 31, 2025. Eligible Retailer Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience Centres in select markets between November 1, 2024 - December 31, 2024. Price adjustment may be requested until January 31, 2025. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Centre. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Centre, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers. - Any offers shown are for a limited time while supplies last. See Terms.
Our price protection
If you make a purchase from Microsoft Store and we lower the price within 30 days, we’ll refund you the difference. Enjoy our price protection for up to 60 days on Surface devices. Some exclusions may apply.2
Business solutions for your needs
Get the right software and devices for your business or teaching & educational institutions.
For special pricing, attach warranty with accidental damage coverage, buy 5+ units or pay via Purchase Order, call 1800 217 709.
For special pricing, attach warranty with accidental damage coverage, buy 5+ units or pay via Purchase Order, call 1800 217 709.
Why shop for your business at Microsoft Store
Consider us your trusted business advisor. Call us on 1800 217 709 for expert help and support.
Buy more, save more
Our special business pricing ensures that you’ll get bigger savings the more you purchase.
Trusted Microsoft advisors
From assessing your business needs to assisting with set-up, we're here to help.
Flexible payment options
Choose the financing option that meets your budget. Call 1800 217 709 to discuss flexible payment options.
Shop with confidence
Enjoy hassle-free online shopping with free delivery and returns—for everyone, all the time.
-
Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
- [2] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, 2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
- Extended return offer period available with Surface devices purchased from Microsoft Store in Australia. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Terms of Sale - Microsoft Store for more information.
Our price protection
If you make a purchase from Microsoft Store and we lower the price within 30 days, we’ll refund you the difference. Enjoy our price protection for up to 60 days on Surface devices. Some exclusions may apply.2
Our promise to Surface customers
Get the most from your new Surface with free shipping, extended free returns, flexible financing, and remote learning options.
Get Office 365 for free
Use your school email address to get Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and Microsoft Teams.
Explore flexible payment options
We invite you to take advantage of new ways to pay for your Microsoft Store purchases.
Fast, free delivery
Enjoy hassle-free online shopping with free next day delivery for Sydney and Melbourne metro areas.
60-day return policy
Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.^
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.*
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
- ^ Extended return offer period available with Surface devices purchased from Microsoft Store in Australia. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
- * Offer valid on purchases of Surface devices made at Microsoft Store in Australia within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
- [2]Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.