For decades, manufacturing was a productivity-driven business, setting an example to other sectors on how to run an efficient operation. But today’s connected world is a very different place to work and, as a result, manufacturers have fallen behind other industries that have been quicker at adopting new technologies.
According to Accor’s Marc Champsaur, the world is changing very quickly – and so is the hospitality industry. To keep up, he says, the hotel group needs to be more agile, and enable its employees to be the same.