As we have read through your responses to Lily’s letter, it has become clear that there are two big questions on your minds. First, how can people access the free Teams offerings that Lily referenced? Second, what is our plan for avoiding service interruptions during times of increased usage? Below, you’ll find detailed answers to both. And over the next few days we’ll be sharing more tips, updates, and information related to remote work here. So check back often.

Making Teams available for everyone

Teams is a part of Office 365. If your organization is licensed for Office 365, you already have it. But we want to make sure everyone has access to it during this time. Here are some simple ways to get Teams right away.

Individuals

If you want to get started with Teams, we can get you up and running right away.

• If you have an email address through work or school, sign in using this link. We’ll get you into Teams in no time.
• If you’re using an email address like Gmail or Outlook, you can sign up for the freemium version of Teams by following this link.

IT professionals

The self-service links above work great for individuals, but if you’re an IT professional who wants to roll out Teams centrally, here’s what to do.

• If you work for a business that isn’t currently licensed for Teams, we’ve got you covered with a free Office 365 E1 offer for six months. Contact your Microsoft partner or sales representative to get started today. (Note: the same offer is available in the Government Cloud, but not available in GCC High and the Department of Defense.)
• If you work in education and want to set up teachers, students, and administrators on Teams, use Office 365 A1. This free version of Office 365 is available to all educational institutions. Sign up by following this link.

Keeping Teams up and running

You and your team depend on our tools to stay connected and get work done. We take that responsibility seriously, and we have a plan in place to make sure services stay up and running during impactful events like this. Our business continuity plan anticipates three types of impacts to the core aspects of the service:

• Systems: When there’s a sudden increase in usage, like the surge we recently saw in China.
• Location: When there’s an unexpected event that is location-specific, such as an earthquake or a powerful storm.
• People: When there’s an event that may impact the team maintaining the system, like the COVID-19 outbreak in the Puget Sound area.

We’ve recently tested service continuity during a usage spike in China. Since January 31, we’ve seen a 500 percent increase in Teams meetings, calling, and conferences there, and a 200 percent increase in Teams usage on mobile devices. Despite this usage increase, service has been fluid there throughout the outbreak. Our approach to delivering a highly available and resilient service centers on the following things.

Active/Active design: In Microsoft 365, we are driving towards having all services architected and operated in an active/active design which increases resiliency. This means that there are always multiple instances of a service running that can respond to user requests and that they are hosted in geographically dispersed datacenters. All user traffic comes in through the Microsoft Front Door service and is automatically routed to the optimally located instance of the service and around any service failures to prevent or reduce impact to our customers.

Reduce incident scope: We seek to avoid incidents in the first place, but when they do happen, we strive to limit the scope of all incidents by having multiple instances of each service partitioned off from each other. In addition, we’re continuously driving improvements in monitoring through automation, enabling faster incident detection and response.

Fault isolation: Just as the services are designed and operated in an active/active fashion and are partitioned off from each other to prevent a failure in one from affecting another, the code base of the service is developed using similar partitioning principles called fault isolation. Fault isolation measures are incremental protections made within the code base itself. These measures help prevent an issue in one area from cascading into other areas of operation. You can read more about how we do this, along with all the details of our service continuity plan, in this document.

Adjusting to remote work can be a challenge. We get it, and we are here to provide the tools, tips, and information you need to help you and your team meet that challenge. We’re inspired by the agility and ingenuity that impacted schools, hospitals, and businesses have shown throughout COVID-19, and we are committed to helping organizations everywhere stay connected and productive during this difficult time.

FAQs

Q. What happens when an individual signs in with work or school credentials?
A. If the individual is licensed for Teams, they will be logged into the product. If the individual is not licensed for Teams, they will be logged into the product and automatically receive a free license of Teams that is valid through January 2021. This includes video meetings and webinars for up to 250 participants and Live Events for up to 10,000, recording and screen sharing, along with chat and collaboration. Details for IT.

Q. What does the freemium version of Teams include?
A. This version gives you unlimited chat, built-in group and one-on-one audio or video calling, 10 GB of team file storage, and 2 GB of personal file storage per user. You also get real-time collaboration with the Office apps for web, including Word, Excel, PowerPoint, and OneNote. There is no end date. Details here.

Q. Is there a user limit in the freemium version?
A. Beginning March 10, we are rolling out updates to the free version of Teams that will lift restrictions on user limits.

Q. Can I schedule meetings in the freemium version?
A. In the future, we will make it possible for users to schedule meetings. In the meantime, you can conduct impromptu video meetings and calls.

Q. How can IT admins access Teams for Education?
A. Teams has always been free to students and education professionals as a part of the Office 365 A1 offer. Access it here.

Q. Do you have any tips for working from home?
A. Lola Jacobson, one of our senior technical writers, posted a few basic tips last week. And we updated the Support remote workers using Microsoft Teams page on docs.Microsoft.com yesterday. We have more content on the way, so stay tuned.

The post Our commitment to customers during COVID-19 appeared first on Microsoft 365 Blog.

• FSLogix technology, which improves the performance of Office 365 ProPlus in multi-user virtual environments, is now available at no additional cost for Microsoft 365 customers.
• Windows Server 2019 will add support for OneDrive Files On-Demand in the coming months.
• Office 365 ProPlus, our flagship Office experience, will be supported on Windows Server 2019.
• And we’ve added new capabilities to Outlook, OneDrive, and Microsoft Teams in Office 365 ProPlus to improve the user experience in a virtualized environment.

Get the same reliable experience with Office apps in any environment with FSLogix

The FSLogix container technology is now fully integrated with Office apps in virtual environments. This technology improves the speed and reliability of virtualized Office apps to feel like the experience of using Office apps on a dedicated machine. The FSLogix containers work in virtualized environments, including those provided by Microsoft, Citrix, and VMWare. This technology is now included at no extra charge if you are licensed for any of the following Microsoft solutions:

• Microsoft 365 E3/E5/A3/A5/Student Use Benefits/F1/Business
• Windows 10 Enterprise E3/E5
• Windows 10 Education A3/A5
• Windows 10 VDA per user
• Remote Desktop Services (RDS) Client Access License (CAL) and Subscriber Access License (SAL)

Learn more about FSLogix.

Easily access OneDrive Files On-Demand with Windows Server 2019

Using OneDrive Files On-Demand, people can access all their files in OneDrive while only downloading the ones they’re using to save hard drive space on their devices. In the coming months, Windows Server 2019 will support OneDrive Files On-Demand for virtualized Office apps users. This support will couple the fast access to files that users love, with reduced User Profile Disk storage requirements and cost savings that businesses need. Learn more about how to take advantage of this new capability with Windows Server 2019.

Run Office 365 ProPlus on Windows Server 2019

While Office 365 ProPlus provides the best experience when running on Windows 10, we know some of you rely on Windows Server to provide virtual desktop services for your users. For those still needing to migrate from Windows Server 2008/R2 before it reaches end of support in January 2020, or from Windows Server 2012/R2 before it is no longer supported as a platform for ProPlus, I’m happy to share that we’ll support Office 365 ProPlus running on Windows Server 2019. This enables you to take advantage of the Files On-Demand capabilities coming to Windows Server 2019 I mentioned above, and to leverage the latest Windows Server platform.

Get a better experience with Office apps in virtual environments

There are also significant enhancements to the virtualization experience for several apps in Office 365, including Outlook, OneDrive, and Teams.

• Outlook Cached Mode improvements help people running Outlook on virtual desktops access email and calendars faster:
  • Sync Inbox before Calendar means people get faster access to email so they can start working right away.
  • Reduce the number of folders that are synced by default, and an Admin option to reduce the Calendar sync window; both of which help syncs complete faster.
• OneDrive now features a per-machine installation option, allowing people to share a single installation of the OneDrive app while still maintaining their own individual folders and files as if they are on their own device.
• Teams also has a per-machine installation for Chat and Collaboration. In the coming months, we’ll offer Calling and Meetings in Teams through Audio/Video Media optimization in collaboration with Citrix. We’re also planning additional Teams enhancements, including improved app deployment, support for Windows Virtual Desktop, performance enhancements, and optimized caching for non-persistent setups.
• Windows Search per-user index allows each user profile to persist its own search index, so that search is fast and individualized.

If virtualization is an important part of your IT strategy, we think you’re going to love these new capabilities. If you’re interested in evaluating the Office 365 apps enhancements we announced today in your own virtual environment, please visit the Microsoft Download Center.

The post Improving the Office app experience in virtual environments appeared first on Microsoft 365 Blog.

Quickly capture paper-based data to unlock new insights

To help you bring analog data into Excel, we developed the Insert Data from Picture feature, which became available for Android this past March, and as of today, is now generally available for iOS with the iPhone Excel app. Also, starting today, the feature will support 21 languages on both iOS and Android. With this feature, you can easily grab any data in a table format—financial spreadsheets, work schedules, task lists, timetables, and so on—and convert it to a digital format in Excel, so you can arrange and analyze that information quickly and in context to make better decisions on the fly.

The Insert Data from Picture feature works by combining advanced optical character recognition (OCR) technology, layout understanding techniques, and machine learning models to transform paper-based information into digital data. We’ve used these and other technologies across Office apps, including the PDF Reflow feature for Word and Office Lens and in the Seeing AI app.

Read more about the Insert Data from Picture feature in this article.

Insert Data from Picture is now available in 21 Latin languages.

Convert handwritten notes to digital text with ease

Let’s look at how we’re helping users go from analog to digital. Before, you had to copy whiteboard notes by hand at the end of meetings. Later, you could take photos of whiteboards with your phone. Either way, you still had to type in the notes later. Now, with ink grab you can take a picture of notes scribbled on a physical whiteboard, convert them to digital ink in the Microsoft Whiteboard app, and continue brainstorming with others on the digital canvas. We also built handwriting recognition into tools like OneNote, so you can convert notes to text quickly to share in messages, documents, or presentations.

We’re also exploring more advanced ways to help you convert analog data to digital information that you can use across your Office apps. For example, we envision that you’ll be able to take a picture of handwritten notes on paper and import the text directly. Other areas we’re exploring include scanning a picture, PDF annotation, and signing.

Analyzing the physical world

In addition to importing data from a physical piece of paper, there are many other ways we see customers leveraging Excel to help them analyze data from the real world. For example, with the Hacking STEM program, teachers use Excel to help students explore and analyze real-world phenomena. Leveraging the Excel Data Streamer add-in, students can easily move data from the physical world in and out of Excel—introducing them to data science and the internet of things (IoT)—for example, using pressure sensors to measure brain impact during a concussion.

Brain impact workbook using Data Streamer in Excel.

At Microsoft, we’re dedicated to finding ways to build artificial intelligence (AI) algorithms and machine learning models into user apps to help you be more productive and stay focused on critical deliverables instead of mundane tasks.

Download the Excel iPhone app today. To learn more about Insert Data from Picture, read this article and watch this Inside Excel episode.

Availability note: You can find the list of all the languages Insert Data from Picture supports in this article.

The post Take your analog data digital for a faster, more efficient way to work appeared first on Microsoft 365 Blog.

We heard our customers loud and clear—they want support for the Microsoft Authenticator app on Apple Watch. So, that’s why I’m thrilled to announce we are starting to roll out the public preview of the Microsoft Authenticator companion app for Apple Watch and plan to release to general availability within the next few weeks. This experience will allow you to approve sign-in notifications that require PIN or biometric on your Watch without having to use your phone.

The Microsoft Authenticator app on Apple Watch supports Microsoft personal, work, and school accounts that are set up with push notifications. All supported accounts automatically sync to the Watch.

Try it out

To test drive the app, upgrade to Microsoft Authenticator v. 6.0.0+ on your phone when it becomes available to you. If you want to try it out before it’s generally available, sign up to become a Microsoft Authenticator TestFlight user.

Once you have the upgrade installed, just follow these three steps:

1. Make sure your phone and Watch are paired.
2. Open the Microsoft Authenticator app on your Watch.

3. Under the account title, tap the Set up button. If there’s no Set up button next to your account, no action is required! You can now approve sign-in notifications on your Watch.

To see the full experience in action, sign in to your account using the Microsoft Authenticator. When a notification comes to your Watch, you can easily and quickly approve.

From a security standpoint, we still consider the experience on the Watch as two-step verification. The first factor is your possession of the Watch. The second factor is the PIN that only you know. When you put the Watch on your wrist in the morning, you will need to unlock it. As long as you don’t remove the Watch from your wrist and it stays within range of your phone, it will stay unlocked—so you don’t need to provide your PIN again.

If you have additional questions, please see our Microsoft Authenticator app FAQ page. Also, feel free to comment below—we would love to hear your feedback and suggestions.

Best regards,

Alex Simons (Twitter: @Alex_A_Simons)

Director of Program Management

Microsoft Identity Division

The post Microsoft Authenticator companion app for Apple Watch now in public preview appeared first on Microsoft 365 Blog.

Our ongoing commitment to create more inclusive and collaborative learning environments continues today with the arrival of a number of powerful updates to Office 365 Education. Building on the momentum of OneNote Class Notebook, which has surpassed more than 15 million notebooks created since the beginning of this school year, and the launch of Microsoft Teams for Education, we have worked with students, teachers, and research institutes to ensure that Office 365 continues to deliver the best learning outcomes. This week at Bett, we’ll share how Office 365 Education enables teachers to engage every learner—ensuring equality and inclusion in schools to empower all students to do their best work.

Today’s updates to Office 365 Education include enabling students to write a paper using only their voice, thanks to Dictation in Office, the latest feature to join Microsoft Learning Tools, as well as improved access to assignments and class collaboration with the Microsoft Teams iPhone and Android apps. What’s more, we are delivering on the number one most requested feature from teachers, page locking in OneNote Class Notebook—allowing teachers to provide students with read-only access—and we will further help teachers save time through assignment and grade integrations with leading Learning Management Systems (LMS) and Student Information Systems (SIS), including Capita SIMS in the U.K. Office 365 Education gives teachers and students the power to unlock limitless learning. And best of all, it’s free for teachers and students.

Inclusive Learning Tools for better student results

Classrooms are diverse. Seventy-three percent of classrooms have students with reading levels that span four or more grades, and up to 50 percent of instructional time can be lost managing the students’ varying needs. Learning Tools is proven to help, and we are humbled by the results. In a recent study, it was shown to increase reading speed and comprehension for students of all abilities, leading to test scores that were 10 percent higher than students who did not use Learning Tools.

We are incredibly excited to see strong adoption of Learning Tools with more than 7 million monthly active users across Word, OneNote, Outlook, Edge, and Office Lens. Based on feedback from teachers, students, and parents, we have been working on extending the capabilities of Learning Tools even further—and today we are excited to announce several updates.

• Dictation in Office—This simple yet transformational tool will help students of all abilities to write freely by using only their voice. Starting in February, Dictation will be available in Word, Word Online, PowerPoint, Outlook Desktop, OneNote Windows 10, and OneNote Online—and in more than nine languages.

• Read Aloud—Allows students to hear the contents of an email while each word is highlighted in sync. It will soon be available on Outlook Desktop in more than 30 text-to-speech languages.
• Immersive Reader—To further support students of different backgrounds, Immersive Reader now supports an additional 10 new languages. It is also coming to even more platforms in 2018 and will soon be available on Word for Mac, iPhone, and Android, as well as Outlook Desktop and OneNote for iPhone, iPad, and Mac.

New features for teaching and learning in Microsoft Teams

Since delivering Microsoft Teams for Office 365 Education last year, we’ve seen educators around the globe boost collaboration and learning outcomes using Teams as their digital hub. In addition to our recent announcement, we’re releasing a number of features that will make setting up, collaborating, and managing a classroom in Teams easier than ever before.

• Assignments support—Using the Teams app on their iOS and Android mobile phone or tablet, students can now access upcoming assignments, receive new assignment notifications, and turn in their work. Teachers can create new assignments, as well as review and make edits to existing assignments all while on the go. We also improved the search function on mobile to ensure both students and teachers can quickly find and navigate to individual assignments.

• On Demand Translation—Students and teachers will soon be able to turn content in a chat or in a team channel into the language that their tenant is configured in. This powerful feature allows teachers and students to converse comfortably in their chosen language and removes all language barriers.
• Assignment Analytics—Now teachers can track assignment engagement in real time—at a glance—to see who’s viewed and turned in their work.
• Join Codes—Saves teachers valuable time by allowing them to simply invite students to a class. This capability will also prove helpful for staff and PLC teams, ensuring an effortless start to collaborating with co-workers.
• Reusing a Team as a Template—Teachers can reuse an existing team as a template when creating a new team and can customize what they want to copy over—from channels, tabs, team setting, apps, and even users.
• Decimal Grading—Teachers can provide grading feedback in their preferred way using Decimal Grading.

New OneNote features for teachers

OneNote is also receiving helpful new features, which we know are going to prove popular among teachers.

• Capita SIMS—Updates to Class Notebook include assignment and grade integration with more than 35 of the most widely used LMS and SIS, including Capita SIMS in the U.K. These integrations are coming to OneNote for Windows 10, OneNote Online, and OneNote iPad, and will reduce administrative burden and save teachers time.
• Page Locking—To further simplify classroom workflows, we are delivering on the number-one request from teachers for Class Notebooks—enabling lock pages. Teachers can now lock pages as read-only after giving feedback to the student.
• Interactive math calculators—In OneNote, we are also enabling Desmos interactive math calculators, a set of popular applications for STEM teachers.
• New stickers—We also added four new fun sticker packs: Feathered Friends, Science, Circus Animals, and Arrows.

Teams integration with PowerPoint and Microsoft Stream

Our improvements to class collaboration don’t stop here. Teams has also joined forces with PowerPoint and Microsoft Stream to make it easy for teachers and students to create and share interactive content in just a few steps.

A teacher can use PowerPoint to build immersive class content (that includes ink, animations, and audio/video narrations), publish it to their Stream channel as a video, and have it surface in their Teams class to distribute to their students. Furthermore, Stream will also add automatic captioning to the videos to make them accessible to all learners.

We are incredibly excited to showcase these features and more at Bett this week. We believe that through inclusive and collaborative learning environments, Office 365 Education is built to support every type of learner to empower them to do their best work. To learn more about the exciting updates coming to Microsoft Education, check out the Windows blog.

—Eran Megiddo

Availability:

• Dictation in Office will begin rolling out in our Office Insider program this month, and then to all Office 365 customers in coming months.
• Read Aloud for Outlook Desktop will be available to Office Insiders this month, and then will roll out to all Office 365 customers in coming months.
• Immersive Reader for Mac Word, iPhone Word, and Android Word will be available to our Office Insiders program this month, and then to all Office 365 customers in coming months.
• Immersive Reader for OneNote iOS will begin rolling out to Office 365 customers at the beginning of February 2018 and finish by March 2018.
• Immersive Reader languages for text-to-speech, syllables, and parts-of-speech languages will start to become available today and will continue to roll out through February 2018.
• Teams iOS and Android updates and Decimal Grading are available worldwide today. Assignment Analytics, Join Codes, and Reuse a Team as a Template will begin to roll out to Office 365 Education customers enrolled in our Teams for Education beta program today. These capabilities will move to worldwide production by Spring 2018.
• OneNote assignment and grade integration with Capita SIMS will be available in February 2018. Assignment and Grade integration for OneNote for Windows 10, OneNote Online, and OneNote iPad will be available worldwide in February 2018.
• OneNote Desmos integration is available worldwide today to all Office 365 customers.
• OneNote Class Notebook Page Locking begins preview testing in February 2018 and will roll out worldwide in the coming months.
• Recording a PowerPoint and publishing directly to Stream is now available to all Office 365 Education customers.

If you’re #notatbett this week and would like to learn more about the other exciting updates coming to Microsoft Education, check out our summary of today’s big news here!

The post Office 365 Education delivers the next wave of innovation for inclusive and collaborative learning appeared first on Microsoft 365 Blog.

Microsoft Forms portal improvements

We are introducing significant improvements to the Forms portal page. With the new design, users will see a snapshot of each form, which includes the form title, background image and number of responses. The new search box, on the upper right corner, will help users quickly find a form either by its title or owner’s name.

Updated Forms portal page.

Search in Forms portal page.

More languages and right-to-left reading support

With this update, we’re introducing 26 new languages to Forms—bringing the total to 68 languages. We are also enabling RTL (right-to-left) reading support for Hebrew and Arabic users, so users can create and respond to forms, as well as view forms results.

Forms RTL (right-to-left) reading support.

Create your own form or quiz

Educators can easily create a new form or quiz, add questions, customize settings, share their forms and check on the results. Just follow these simple steps:

1. Sign in and create a new survey form or quiz form.
2. Adjust the settings for the form.
3. Share the form with others.
4. Check the form results.

Learn more about using Forms

To learn more, see Copy a form, Delete a form, Share a form or quiz as a template and Share a form to collaborate. Many other top tasks and answers can be found on the What is Microsoft Forms? page, and on the Forms FAQs.

We want to hear from you

When teachers talk, we listen. We’re committed to listening to users on how we can keep improving Forms for your everyday use. Please send us feedback on our UserVoice page, where you can vote on other users’ suggestions or add your own ideas on how we can serve you better.

—The Forms team

The post Updated portal and new languages for Microsoft Forms appeared first on Microsoft 365 Blog.

Office 365 availability

Since launching Office 365 two years ago, we have continued to invest deeply in our infrastructure to ensure a highly available service.  While information has been available in detail for our current customers, today we’re making this information available to all customers considering Office 365.   We measure availability as the number of minutes that the Office 365 service is available in a calendar month as a percentage of the total number of minutes in that month.  We call this measure of availability the uptime number. Within this calculation we include our business, government and education services. The worldwide uptime number for Office 365 for the last four quarters beginning July 2012 and ending June 2013 has been 99.98%, 99.97%, 99.94% and 99.97% respectively.  Going forward we will disclose uptime numbers on a quarterly basis on the Office 365 Trust Center.

Here are a few more details about the uptime number:

1. The uptime number includes Exchange, SharePoint, Lync and Office Web Apps, weighted on the number of people using each of these services. Customers use these services together, so all of these are taken into account while calculating uptime.
2. This uptime number applies to Office 365 for business, education and government. We do not include consumer services in this calculation.
3. Office 365 ProPlus is an integral part of our service offering but is not included in this calculation of uptime since it largely runs on the users’ devices.
4. Individual customers may experience higher or lower uptime percentages compared to the global uptime numbers depending on location and usage patterns.

As a commitment to running a highly available service, we have a Service Level Agreement of 99.9% that is financially backed.

Availability design principles

We have been building enterprise-class solutions for decades. In addition, Microsoft runs a number of cloud services like Office 365, Windows Azure, CRM Online, Outlook.com, SkyDrive, Bing, Skype and Xbox Live to  name a few. We benefit from this diversity of services, leveraging best practices from each service across the others improving both the design of the software as well as operational processes.

Below are some examples of best practices applied in design and operational processes for Office 365.

Redundancy. Redundancy at every layer–physical, data and functional:

• We build physical redundancy at the disk/card level within servers, the server level within a datacenter and the service level across geographically separate data centers to protect against failures. Each data center has facilities and power redundancy. We have multiple datacenters serving every region.
• To build redundancy at the data level, we constantly replicate data across geographically separate datacenters. Our design goal is to maintain multiple copies of data whether in transit or at rest and failover capabilities to enable rapid recovery.
• In addition to the physical and data redundancy, as one of our core strengths we build Office clients to provide functional redundancy to enable you to be productive using offline functionality when there is no network connectivity.

Resiliency. Active load balancing and constant recovery testing across failure domains:

• We actively balance load to provide end users the best possible experiences in an automated manner. These mechanisms also dynamically prioritize, performing low priority tasks during low activity periods and deferring them during high load.
• We have both automated and manual failover to healthy resources during hardware or software failures and monitoring alerts.
• We routinely perform recovery across failure domains to ensure readiness for circumstances require failovers.

Distributed Services. Functionally distributed component services:

• The component services in Office 365 like Exchange, SharePoint, Lync and Office Web Apps are functionally distributed, ensuring that the scope and impact of failure in one area is limited to that area alone and not impact others.
• We replicate directory data across these component services so that if one service is experiencing an issue, users are able to login and use other services seamlessly.
• Our operations and deployment teams benefit from the distributed nature of our service, simplifying all aspects of maintenance and deployment, diagnostics, repair and recovery.

Monitoring. Extensive monitoring, recovery and diagnostic tools:

• Our internal monitoring systems continuously monitor the service for any failure and are built to drive automated recovery of the service.
• Our systems analyze any deviations in service behavior to alert on-call engineers to take proactive measures.
• We also have Outside-In monitoring constantly executing from multiple locations around the world both from trusted third party services (for independent SLA verification) and our own worldwide datacenters to raise alerts.
• For diagnostics, we have extensive logging, auditing, and tracing. Granular tracing and monitoring helps us isolate issues to root cause.

Simplification. Reduced complexity drives predictability:

• We use standardized components wherever possible. This leads to fewer deployment and issue isolation complexities as well as predictable failures and recovery.
• We use standardized process wherever possible. The focus is not only on automation but making sure that critical processes are repeated and repeatable.
• We have architected the software components to be loosely coupled so that their deployment and ongoing health don’t require complex orchestration.
• Our change management goes through progressive, staged, instrumented rings of scope and validation before being deployed worldwide.

Human back-up. 24/7 on-call support:

• While we have automated recovery actions where possible, we also have a team of on-call professionals standing by 24×7 to support you. This team includes support engineers, product developers, program managers, product managers and senior leadership.
• With an entire team on call, we have the ability to provide rapid response and information collection towards problem resolution.
• Our on-call professionals while providing back-up, also improve the automated systems every time they are called to help.

Continuous learning

We understand that there will be times when you may experience service interruptions. We do a thorough post-incident review every time an incident occurs regardless of the magnitude of impact. A post-incident review consists of an analysis of what happened, how we responded and how we prevent similar incidents in the future. In the interest of transparency and accountability, we share post-incident review for any major service incidents if your organization was affected. As a large enterprise, we also “eat our own dogfood,” i.e., use our own pre-production service to conduct day-to-day business here at Microsoft. Continuous improvement is a key component to provide a highly available, world-class service.

Consistent communication

Transparency requires consistent communication, especially when you are using online productivity services to conduct your business. We have a number of communication channels such as email, RSS feeds and the Service Health Dashboard. As an Office 365 customer, you get a detailed view into the availability of services that are relevant to your organization. The Office 365 Service Health Dashboard is your window into the current status of your services and your licenses. We continue to drive improvements into the Service Health Dashboard including tracking timeliness of updates to ensure so that you have full insight into your services health.

We also have some exciting new tools to improve your ability to stay up to date with the service.  Last week we released a new feature in the administration portal called “Message Center”. Message Center is a central hub for service communications, tenant reporting and actions required by administrators.  Also, by the end of this year, administrators can expect a new mobile app that will provide service health information as well as other communications regarding their service.

Running a comprehensive and evolving service at ever increasing scale is a challenge and there will be service interruptions despite our efforts. We want to assure you that we are continually learning and are relentless in our commitment to provide you with a reliable highly available service that meets your expectations.  Service continuity is more than an engineering principle it is a commitment to customers in our SLA and as one of the key pillars of Office 365 Trust Center (the other four pillars being Privacy, Security, Compliance and Transparency). This public disclosure of Office 365 uptime is evidence of our ongoing commitment to both Service Continuity and Transparency.

The post Cloud services you can trust: Office 365 availability appeared first on Microsoft 365 Blog.