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Order Tracking

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Manage your orders

Check order history, track shipping, and more from Microsoft Store.

Frequently Asked Questions

  • Guest checkout is available at Microsoft Store in select markets and for select items added to your cart. If eligible, you will see a Checkout as a guest option in the Cart.
  • For more payment methods and shipping options, checkout with a Microsoft account.
  • To receive a student, parent, teacher, or military discount, you will need to check out with a Microsoft account. 

    Sign in to check your eligibility.

  • Paying with a Microsoft or Xbox gift card is only available when you check out with a Microsoft account.
  • Yes, orders placed as a guest are eligible for price protection.
  • You can view, track, cancel, and return your guest order through Guest Order Lookup. You will need your order number and the email associated with the order to look it up.
  • Orders placed as a guest can only be managed through Guest Order Lookup  and are not linked to your Microsoft account.
  • If your order number starts with a “G” you have checked out as a guest. Please view and manage order details through Guest Order Lookup.

    If your order number does not start with a “G”, you can view and manage order details through your Microsoft account order history page.
    1. You can start a return through Guest Order Lookup. You will need the email address used and your order number.

    2. Find the relevant order and select Start a return.

    3. Follow the instructions on the screen to get a prepaid shipping label for the return.
      Note: If you can't get a prepaid shipping label for the return, contact support.

    4. Once we receive your item, a refund will be issued in 3-5 business days.

    For more information about refunds, please see Microsoft Store Refund & Return Policy (Surface, Xbox, etc.)

Why buy from Microsoft Store

Shopping with us has its advantages
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Trade-in: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • Microsoft reserves the right to modify or discontinue offers at any time.
  • Student and parent discount: Up to 10% discount when applicable. This special discount may not be combined with any other offer or promotion.
  • [1] Warranty and Protection Plan Terms & Conditions - Microsoft Support
  • [2] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.