Information concerning the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the courier and indicated by you acquires, physical possession of the last good or in case of a service contract from the date of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us, Microsoft Ireland Operations Ltd, One Microsoft Place, Microsoft Store Withdrawals, South County Business Park, Leopardstown, Dublin 18, Ireland, Tel: 800 974780, enwdrl@microsoft.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

PLEASE NOTE: If you wish to return products and withdraw from the contract, we recommend that you request a refund online or send us your withdrawal via email to enwdrl@microsoft.com. Upon receiving your communication, we will send you the return instructions and pre-paid return delivery label by email(s), if applicable. Please await return instructions for physical products and do not send in any products to the physical address below. Experience shows that a withdrawal online or by email can be processed most quickly and reliably, while a withdrawal by post may lead to delays or additional enquiries. 

Model Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)

To
enwdrl@microsoft.com
Microsoft Ireland Operations Ltd, Microsoft Store Withdrawals
One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service(*)

• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Order number (**)
• Microsoft Account/Email (**)
• Telephone (**)
  
  
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) delete as applicable
(**) optional, for identification and queries