Modernize your contact center with Microsoft Copilot for Service—now available.
Offer service that earns lifelong customers
Create personalized customer experiences and empower service teams with next-generation AI.
Solution Overview
Strengthen your customer connections
Uncover how organizations empower service teams, optimize operations, and build long-term customer loyalty with Dynamics 365.
Strengthen your customer connections
Reimagine service with Dynamics 365
- Give customers the freedom to engage with your service agents on any channel they prefer.Provide human-like, interactive IVR experiences with next-generation AI and intelligent conversational chatbots.Quickly verify customer identities using personalized voice and behavioral recognition.
- Quickly identify customer issues, gather relevant information, and provide effective solutions using AI.Swiftly make progress updates by speaking to Microsoft Copilot in natural language and describing the completed task.Bring experts together and resolve complex issues using built-in Microsoft Teams functionality and intelligent case swarming.
- Scale your operations while saving time and improving efficiency with task automation.Seamlessly create and schedule work orders with copilot experiences across apps, such as Outlook.Reduce operational costs and complexities with a single vendor solution for customer service built on the Microsoft Cloud.
Products
Enhance customer service and operational efficiency
Dynamics 365 Customer Service
Support agents with AI-powered tools that help them drive faster resolution.
Dynamics 365 Field Service
Empower frontline workers with AI-powered tools that deliver exceptional service.
Dynamics 365 Customer Insights
Understand your customers and orchestrate connected marketing experiences using customer data.
Dynamics 365 Customer Voice
Collect, analyze, and track real-time customer feedback to build better experiences more effectively.
Microsoft Copilot for Service
Modernize contact centers with copilot experiences designed for customer service.
Microsoft Copilot Studio
Build sophisticated AI chatbots that help your teams engage with customers across apps and channels.
Azure Communication Service
Help your agents connect with customers across apps and devices using multichannel communication APIs.
Microsoft Teams
Simplify collaboration throughout your business, empowering your teams to get more done.
Power Automate
Reduce costs throughout your organization by automating resource-intensive tasks and processes.
Power BI
Centralize your data within one secure hub that helps your entire business act on insights.
Learning hub
Explore helpful resources
Report
IDC MarketScape
Learn why IDC MarketScape named Microsoft a Leader in field service management applications.
Report
IDC MarketScape
Learn why IDC MarketScape named Microsoft a Leader in worldwide service life-cycle management platforms.
Brief
IDC field service research
Discover why IDC calls generative AI and mixed reality critical to field service resolution.
Demo
Transform service operations with AI
Explore how Copilot in Dynamics 365 Field Service helps your team deliver exceptional service.
Demo
Dynamics 365 Customer Service demo
Learn how your organization can drive operational excellence while delivering more personalized support.
Webinar
A day in a Microsoft agent’s life
Hear Microsoft agents explain how they use generative AI to deliver best-in-class service.
Webinar
Empower service teams with AI
Learn how to improve your service experience with copilots designed for agents and frontline workers.
Webinar
Exceeding customer expectations
Discover how Microsoft overcame global challenges to provide consistently exceptional service experiences.
White paper
Generative AI at Microsoft
Get insights from how Microsoft deployed Copilot for customer service teams.
Guide
How AI empowers service agents
Explore the ways service teams use technology to help ease workloads and meet growing demands.
E-book
A framework for modernization
Learn how Microsoft provides fast, personalized support with Dynamics 365 Customer Service.
White paper
The global state of customer service
Uncover key insights that help you overcome challenges and identify opportunities in the Global State of Customer Service Sophistication white paper.
Transform service operations with AI
Dynamics 365 Customer Service demo
Research insights
Microsoft recognized by industry analysts
Discover why Microsoft was named a Leader in The Forrester WaveTM: Customer Service Solutions, Q1 2024.
Find out why Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.
Discover where Dynamics 365 ranks among the nine most significant CRM suites in The Forrester Wave™: CRM Suites, Q3 2022 report.
Success stories
Customers delivering exceptional service
Microsoft service agents boost productivity and improve work-life balance with Copilot in Dynamics 365 Customer Service.
Phillips Corporation modernizes service operations with Dynamics 365 Field Service to increase revenue and improve efficiency.
Microsoft empowers agents to deliver better support with Dynamics 365 Customer Service.
Natwest replaces legacy systems with Dynamics 365 Customer Service to reduce costs and provide faster support.
Lufthansa Cargo centralizes customer data and communications using Dynamics 365 solutions, including Dynamics 365 Customer Service.
Next Steps
Get assistance
Consult a product expert and learn how to implement your service solution.
Take a guided tour
See how to support agent productivity across channels with a closer look at Dynamics 365.
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Chat with a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
-
-
-
Available M-F 9 AM to 5 PM.
Follow Dynamics 365