How To Tell - Counterfeit Software Report

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Counterfeit Report Id:

Current Status:

History:

Event	Date
Counterfeit report submitted
Physical evidence received by Microsoft
Complimentary kit shipped to customer
Complimentary kit request declined

Step 1 of 6

Product Category and Title

* Indicates a required field.

Select a product category from the list below *

Select a product title from the list below *

Product field is required.

Enter the product name *

Product field is required.

Contact Information

* Indicates a required field.

We encourage you to submit your personal information so that we may follow up with you regarding details within your report. However, you may opt not to provide personal information.

Would you like to submit your contact information to Microsoft? *

Yes No

Please select if you are going to submit your information to Microsoft.

Personal Contact Information *

Surname is required.

Invalid surname.

Postal Address Line 1 *

Provide Street Mailing Address, shipments cannot be made to PO Box addresses

Address is required.

Postal Address Line 2

City *

City is required.

Country *

County/Region *

County/region is required.

Postcode *

Postcode is required.

Invalid postcode.

Country is required.

Company

Email Address *

Email address is required.

Invalid email address.

Confirm Email Address *

Please confirm your email address.

Invalid email address.

Phone Number

Invalid phone number.

Method of Purchase

* Indicates a required field.

Select the method by which you acquired *

Seller's Information

Seller’s Name *

Seller name is required.

Seller name is invalid.

Seller’s Company Name *

Seller’s company name is required.

Seller’s Email Address *

Seller email address is required.

Invalid email address.

The personal email address and seller email address cannot be same.

Seller’s Website *

Website address is required.

Invalid website address.

Address line 1 *

Seller address is required.

Address Line 2

City *

Seller city is required.

Country *

Seller country is required.

County/Region *

Seller county/region is required.

Postcode *

Seller postcode is required.

Seller’s Phone Number *

Seller phone number is invalid.

Seller phone number is required.

Auction Site (eBay, Yahoo etc.) *

Auction Site is required.

Invalid website address.

Auction Seller/User ID *

Auction Seller/User ID is required.

Auction Number

Review and Submit

The information you have entered has not yet been submitted to Microsoft. Please review the information below for accuracy. You may go back and edit each section. When you have finished reviewing and/or editing, click Submit to send the form to Microsoft.

Contact Information

Go Back and Edit

Note: The address below may be used for correspondence/delivery.

Name:

Company:

Postal Address 1:

Postal Address 2:

City:

County:

Postcode:

Country:

Phone:

Email Address:

Software Information

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Product:

Was your product pre-installed on your computer?

Did you receive a CD or DVD with the purchase?

Did you purchase this software as an electronic download?

Was it a hologram CD or DVD?

Did you receive a Certificate of Authenticity (COA) label with the purchase?

Was the COA affixed to the outside of your PC case?

Did you ask whether the software you purchased is genuine?

Did the seller tell you that the software you purchased was genuine?

Product Key:

Price Paid:

Purchase Date:

Counterfeit Description:

Method of Purchase

Where did you make this purchase?

Seller's Information

Go Back and Edit

Seller’s Name:

Seller’s Company Name:

Seller’s Location:

Address 1:

Address 2:

City:

County:

Postcode:

Country:

Seller’s Phone:

Seller’s Email:

Seller’s Website:

Auction Site:

Auction Seller/User ID:

Auction Number:

Thank you for submitting your counterfeit report

Please print the report and post it along with the items requested below. Items submitted to Microsoft will not be returned. After we receive the information, if you have inadvertently purchased Microsoft Office software that is counterfeit, we will send you a complimentary replacement.

IMPORTANT: You must print a copy of the online counterfeit report that you completed. Your confirmation number is . Please save your confirmation number and use it for all communication with Microsoft.

To qualify for a kit, follow the steps below:

A printed copy of the online counterfeit report (see above)
The counterfeit CD or DVD you purchased or received with your computer along with any additional software packaging
The 5x5 product key, if this was requested when submitting your counterfeit report
The original purchase receipt for the software or computer, including the date of purchase and the name and address of the seller
Post the printed report and documentation to the following address:

An export document may be required when delivering the required documentation to a Microsoft office outside of your country. Please consult with your local post office or courier website on how to complete the required export document.

We recommend that you use a traceable delivery method, such as recorded delivery or a courier service, when submitting your order. This will minimise the risk of the package getting lost during shipment, and ensure that your order reaches our processing centre.

You can check the status of your request online at any time.

You should expect to receive an email from us within 1 business day.

Thank you for submitting your counterfeit report

We appreciate your effort to report the sale of counterfeit software and will look into this matter as quickly as we can.

Counterfeit Software Report

Product Category and Title

Contact Information

Software Information ()

Method of Purchase

Seller's Information

Review and Submit

Contact Information

Software Information

Method of Purchase

Seller's Information