Jacob West, Author at Microsoft Industry Blogs - United Kingdom http://approjects.co.za/?big=en-gb/industry/blog Tue, 20 May 2025 14:15:49 +0000 en-US hourly 1 Partnering for progress: transforming the NHS with AI innovation http://approjects.co.za/?big=en-gb/industry/blog/health/2025/05/19/partnering-for-progress-transforming-the-nhs-with-ai-innovation/ Mon, 19 May 2025 16:13:55 +0000 Find out how Microsoft and partners are helping the NHS transform with AI at ConfedExpo 2025. Take part in hands-on demos at the Microsoft stand, hear expert talks, and check out future-ready healthcare solutions at the Microsoft AI Partner Village. Free entry for NHS and public sector.

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Microsoft is proud to sponsor this year’s NHS ConfedExpo, the UK’s leading health and care conference. Over 5,000 professionals and partners from across the sector are expected to attend Manchester Central on 11 and 12 June, looking to explore new ways to improve care for patients and citizens.

We look forward to connecting with many of our customers, partners and peers at the Microsoft Stand, D40. We’re excited to be discussing how Microsoft 365 Copilot is helping give time back to NHS staff and bringing you hands-on demos, including the newly launched Microsoft Dragon Copilot – our groundbreaking AI clinical assistant that streamlines decision-making and enhances the patient experience.

Discover more at the AI Innovation Learning Theatre

As the AI Innovation Learning Theatre sponsor, we’ll also be leading conversations on how responsible AI is empowering the UK’s healthcare workforce and helping teams achieve more. Don’t miss this opportunity to explore the future of healthcare.

Date: 11 June 2025
Time: 10:30 – 10:50
Session: I’ll be taking part in a Fireside Chat alongside Ben Attwood, Oxford University Hospitals
 
Date: 11 June 2025
Time: 12:30 – 13:15
Session: Decoding Copilots and Agents in Healthcare with Microsoft and Manchester University NHS Foundation Trust
 
Date: 12 June 2025
Time: 09:30 – 10:15
Session: Transforming the NHS: The role of AI in addressing critical challenges with Microsoft, MHRA, Carnall Farrar and others

Partner-powered innovation for NHS priorities

As a further highlight, we’re thrilled to be showcasing the work of six healthcare partners at the Microsoft AI Partner Village on stand D48.

These partners have successfully launched and continue to support innovative and effective healthcare solutions using Microsoft platforms and solutions. Collectively, their expertise helps empower clinical and administrative teams, enhance patient experiences and improve care outcomes.

Read on for a sneak preview of the transformative technologies you can expect to discover and explore at the conference. 

  • The Access Groups solutions are designed to streamline workflows, reduce administrative burdens, and improve compliance, aligning with NHS priorities and IT standards. At the company’s stand, NHS professionals can see demos of Access Rio Observations and Access Rio Smart Notes, which offer automated dictation, secure integration and enhanced workflow efficiency.

    These tools ensure all patient information is accessible in one place, improve documentation accuracy and provide structured templates for consistent note-taking. Join us to understand how smart innovations can enhance patient care and operational efficiency. 
  • DigPacks harnesses the full capabilities of Microsoft’s Power Platform, including Power Apps, Power Automate, Power BI and AI Agents (Copilot Studio), to deliver modern digital solutions across both back-office and clinical workflows. DigPacks will be showcasing different solutions, such as 2Refer – referral processing; DigDocs – document management; and DPIA – governance and compliance.

    By reducing manual effort, accelerating turnaround times, improving data accuracy, and strengthening compliance, DigPacks drives meaningful outcomes. Built to align with NHS standards and priorities, the company is endorsed by both NHS England and Microsoft for its impact in healthcare transformation. 
  • SAS Institute (SAS) is the founder and future of analytics. For decades, SAS has helped customers turn data into actionable insights. SAS Health on Azure can help organisations leverage data for informed decisions. This helps healthcare providers accelerate research, enhance diagnoses, personalise care and prevent disease for better health outcomes. 
  • Tanium‘s Autonomous Endpoint Management (AEM) leverages AI/ML capabilities built into the platform to drive faster, better decision making and significant business outcomes. All industries including healthcare and the NHS in the UK can benefit from Tanium’s real-time data and remediation. Tanium amplifies Microsoft’s security portfolio with visibility to every endpoint – managed or unmanaged – supporting security and compliance across your environment.

    “The ability to use Tanium is a game-changer and lifesaver for us” – Ian Hogan, Chief digital information officer, Leeds and York Partnership NHS Foundation Trust.
  • Transparity will be showcasing live demonstrations of its AI-powered solutions, along with in-depth explorations of real-world case studies from its customers in the healthcare sector, such as Dorset Healthcare and NHS Bucks. Visitors to the Microsoft AI Partner Village will gain practical insights and examples of how Transparity’s solutions have been successfully implemented.
  • Trustmarque, in collaboration with the Microsoft Healthcare team, will showcase how its combined expertise is driving efficiencies within the NHS by scaling proven innovations. The presentation will highlight Trustmarque’s successful partnerships with a number of trusts and Arm’s Length Bodies. In addition, Trustmarque will demonstrate the practical applications of generative AI in clinical care. This includes automating routine workflows, streamlining clinical documentation, and providing real-time insights to enhance clinical decision-making and improve patient outcomes.

These overviews represent just a few of the ways we and our partners are supporting the NHS with trusted, AI-powered solutions. Explore more Microsoft AI-powered healthcare innovations in action today.

We’d love to continue the conversation with you at Stand D40, as well as at the Microsoft AI Partner Village and AI Innovation Learning Theatre.

If you work for the NHS or wider public sector, entry is free. To secure your space, visit the NHS ConfedExpo 2025 site.

About the author

Jacob West is Managing Director of Government, Healthcare & Life Sciences at Microsoft UK. With leads teams that transform public services. He was adviser to two UK Prime Ministers, and has worked across most areas of the public sector.

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Maximising the time for care in the NHS http://approjects.co.za/?big=en-gb/industry/blog/health/2023/06/30/maximising-the-time-for-care-in-the-nhs/ Fri, 30 Jun 2023 08:03:48 +0000 NHS England and Microsoft have announced a 5-year partnership to create a better staff experience and cut patient waiting times. Learn more.

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Today, NHS England and Microsoft announced a landmark 5-year partnership aimed at creating a more seamless and efficient experience for its 1.5 million staff while cutting the amount of time patients are forced to spend waiting for treatments.

The partnership, which will see us supply a variety of digital solutions to NHS organisations all over the country, is the latest step in a trusted relationship that has already spanned several decades. It will also be key to accelerating the ongoing digital transformation of the health service, one of the world’s greatest and most-loved public institutions.

Personally speaking, it is something of which I am extremely proud. Microsoft’s work with the NHS is genuinely helping to improve people’s lives. Since the start of the pandemic, for example, the roll out of Microsoft Teams across the organisation saved NHS employees around 17 million hours of productive time, allowing them to concentrate on dealing with the extraordinary levels of demand for healthcare instead.

Today’s partnership announcement could not be more timely. As we celebrate the NHS’s 75th anniversary, it faces some of the greatest challenges in its history: record waiting lists; soaring inflation; an aging population; and chronic staff shortages. Microsoft’s digital technologies can – and must – contribute to easing these pressures by increasing productivity, supporting collaboration and mitigating security threats.

A lighter load

In short, we must help equip the NHS to thrive in a digital-first world, enabling it to deliver high quality services to patients more quickly, efficiently and equitably.

Using the Microsoft cloud to automate processes is a great place to start as the more we can do to lighten healthcare professionals’ administrative load and alleviate the pressures on their time, the more they can focus on doing what they do best: caring for patients.

As well as freeing up staff from repetitive tasks and unnecessary meetings, automation can also help streamline the process of onboarding for new clinicians, while cloud technologies reduce the need for capital investment in on-premises infrastructure, generating further savings for the NHS that can be redirected to patient care.

Collaboration empowered

The impact on patients’ experiences should be equally transformative. Whether it’s at their GP surgery, on the wards or in a specialist hospital, people want and expect their interactions with the NHS to be joined-up.

Microsoft’s digital technologies can help make that happen, giving staff from across different NHS departments and geographical locations the power to connect and collaborate on the delivery of truly integrated care services.

Imagine nurses overseeing bed and capacity management, for example. By using Teams, they can build a 360-degree view of patient requirements, share operational documents instantly and communicate any changes and updates with each other at speed.

A securer future

Microsoft technologies can also help solve another of the health service’s most pressing concerns: cybersecurity. The volume of data and personal information held by the NHS is greater than ever and the positive side of this is that it enables better, more connected treatment for patients.

However, it is also intensifies the security risk, especially with criminals becoming ever more sophisticated and frequent in their attacks. The financial, operational and societal costs of an NHS cyber breach could undoubtedly be significant and damaging.

In 2021, Microsoft committed to investing $20 billion in security over the next five years to continue protecting our customers around the world. Today’s agreement will enable Microsoft to continue to work with NHS England and Local NHS Organisations, developing the required access to a comprehensive suite of security solutions to protect their people, data and assets. These include threat protection, data governance and compliance solutions that will continue to bolster the health service’s cyber resilience going forward.

Proud history, ambitious future

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. And nowhere is this more important than in the world of healthcare. One of our company’s most important achievements was the assistance we gave to the NHS during the pandemic, ensuring GP practices, NHS organisations and national bodies could keep their systems running and their people working together at a time of unprecedented national need.

We have also worked closely with NHS IT staff to accelerate the digital transformation of its systems faster than was ever believed possible and continue to support the much-needed shift towards the remote delivery of key elements of the patient journey. Read more about the different elements of our longstanding NHS partnership.

Yet while we are proud of those achievements so far, what really matters is what’s next. The health service once again finds itself facing widespread transformation and reform alongside the ever-present challenge of improving outcomes while limiting costs. Now more than ever, we must look to technology as a way to maximise the time NHS staff have for care and to, ultimately, deliver better experiences for patients. On the path to a digital future, Microsoft is committed to helping the NHS every step of the way.

Find out more

Maximising time to care: accelerating NHS digital achievements, at scale

NHS makes data more discoverable using Azure Cognitive Search to save clinicians’ time

vCreate & Microsoft Azure connects patients with their families and clinical teams

About the author


Jacob West

Jacob leads Microsoft’s UK local government, healthcare and life sciences business.

A former adviser to two UK Prime Ministers, Jacob has worked in healthcare locally, nationally and internationally, in the NHS and overseas.

Jacob was the Harkness Fellow at the Harvard School of Public Health and is a Visiting Senior Research Fellow at King’s College London’s Public Policy Institute.

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