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Microsoft Industry Blogs - United Kingdom: Financial services

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March 27, 2023

How to future-proof your business: a CFO’s-eye view   

At times of economic turmoil, chief financial officers (CFOs) are under even more pressure than usual to manage risk and drive resilience. That means managing their organisations’ profit and loss, cutting overheads, and otherwise reducing costs while planning for the future. The way forward for getting your P&L in line is to drive revenue. However,

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Published

How data and AI will transform contact centres for financial services 

Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to

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Published

How financial institutions can digitise and automate business processes with no/low code 

Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation. As a result, many financial institutions now see value in digitising and automating business processes to address three challenges: How to provide more authentic and

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Published

The rise of digital banking: where do we go from here? 

Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market. Customers are looking for a more flexible and accessible proposition with

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Published

How AI and collaboration are shaping a smarter future for anti-money laundering 

Traditionally, banks have thought of anti-money laundering and know your customer (AML-KYC), fraud and cybercrime as three separate problem sets. They each have their own distinct teams with their own independent processes, tools and reporting structures. AML-KYC has been the primary focus for financial regulators. However, increasing attention is being paid to cyber risks and

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Published

How to drive innovation and agility in financial services 

I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations. I work with a lot of customers in the

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Published

How UK fintechs can help build innovation and personalised customer experiences 

How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers  take advantage of this opportunity and this support extends further than just our organisation. The