Tag: Banking
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The future of banking: How to stay innovative, collaborative and secure
In the current economic environment, banks and other financial services firms recognise the need to embrace digital transformation to get maximum value from their technology investments and do more with less.
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
The rise of digital banking: where do we go from here?
Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market.
How to drive innovation and agility in financial services
I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations.
How UK fintechs can help build innovation and personalised customer experiences
How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers  take advantage of this opportunity and this support extends further than just our organisation.
How to enable cyber resilience in the hybrid workplace
Discover how financial institutions can successfully build cyber resilience and security in the hybrid workplace.
How to create competitive advantage with operational efficiencies
Combine business agility and intelligent operations to gain new capabilities, improve current ones and gain competitive advantage.
Why the digitalisation of retail banking matters
Digitalisation offers banks to improve customer service, pioneer new channels and products, cut costs and re-establish their social value.
4 ways to drive the future of security in the financial sector
We’re sharing the four shifts you can make that will support your financial organisation’s security journey to resilience and inclusivity.