People say that the last part in a trilogy is the perfect way to close out a movie series. But what happens when the last movie was actually the prequel?

Microsoft has remastered existing guidance in “Entra ID vision” as a series of documents under the banner “Microsoft 365 guidance for UK Government”.  Following the release of the Information Protection guidance and the update to External Collaboration guidance, we have also remastered the one that kicked it off: Secure Configuration Blueprint.

Microsoft 365 Guidance for UK Government

The three-piece collection provides a common baseline which UK Government departments, and their partners, can use to enable secure use of Microsoft 365.

The goal of the Secure Configuration Blueprint is to create a secure foundation for a Microsoft 365 tenancy. It provides guidance using the “Good, Better, Best” approach targeted on feature availability by licence, offering policies and settings that protect your Microsoft 365 tenancy from the most common attacks.  It includes:

• Securing identities that access services, including privileged users.
• Protecting devices that your users use to access services.
• Configuration of services to require use of the above when accessing data.

The updated Secure Configuration Blueprint guidance is the base upon which the other pieces of guidance are built. But how have we got to where we are today?

Securing user devices

It all started as a result of understanding that device trust was key to protecting the data stored locally and in datacentres.

In 2004, on the back of some high-profile worm viruses, SQL Slammer (January 2003) and Blaster (August 2003), Microsoft worked closely with Communications-Electronics Security Group (CESG), now a part of the NCSC. This joint effort developed a set of security controls to take advantage of the security improvements in SP2 for Windows XP, including Windows Firewall on by default, Software Restriction Policies, and Automatic Updates enabled by default.

The outcome of this work was known as the “Government Assurance Pack” or GAP for short. GAP was revised and updated for Vista and Windows 7 and added BitLocker device encryption and AppLocker when those features were released.

Moving forward to 2014, and CESG moved to a model that evaluated all end-user devices, PC and mobile, against a common set of principles, the End User Device Security Principles. Windows 8 (8.1), Windows 10 and Windows 11 have all had End User Device (EUD) security guidance developed with CESG initially and then the NCSC when that was formed in October 2016.

By following the latest guidance provided by NCSC, organisations (including Government departments) can be confident that the devices used by their users to access and handle data are secure against common attacks.

Figure 1. Timeline leading to the updated Secure Configuration Blueprint guidance.

Securing cloud services

The UK Government introduced a “Cloud First” policy in 2013 for all technology decisions with the NCSC, publishing 14 Cloud Security Principles (originally in December 2013) to support Government as it started to adopt cloud services.

Historically, the focus of the guidance was on securing devices but, with the UK Government adopting a Cloud First policy, data was no longer being stored in on-premises datacentres and networks. Instead, it would increasingly be stored in Public Cloud services like Microsoft 365.

To address this, Microsoft worked with the NCSC to produce guidance for Microsoft Azure in October 2017, and in July 2019 we released the initial version of Office 365 Blueprint and a supporting document detailing how Office 365 met the NCSC 14 Cloud Security Principles.

As a result, in parallel to releasing Office 365 guidance, we also worked with NCSC to produce the first MDM (Mobile Device Management) End User Device (EUD) guidance for cloud-managed Windows 10 EUDs using Microsoft Intune. This guidance formed the base for Microsoft’s first cloud-based Privileged Access Workstation (PAW), allowing organisations to manage their risk in Microsoft 365 management. Microsoft recommends using a PAW for administrative access and managed EUDs for standard user access, both using Entra ID to secure access to cloud services – please refer to Protect Microsoft 365 and Securing Privileged Access.

Once the foundational guidance was released, and on the back of the challenges that the COVID-19 pandemic brought to UK Government departments, we worked with NCSC and Government Security Group and released the first iteration of our BYOD guidance in June 2020.

The rest is history, as they say. Working with Central Digital & Data Office (CDDO) and NCSC, the Cross-Government Collaboration guidance was released in 2021 and updated in 2023, along with the release of the Purview Information Protection guidance.

With that, UK Government departments have at their disposal guidance for how to securely configure their Entra ID and Microsoft 365 tenant, classify and protect their data, and use it to securely collaborate with not only other government departments but also industry partners.

But remember, if you don’t pay attention to the film, the sequels might be confusing. So, ensure that you implement the guidance in the Secure Configuration Blueprint before looking to adopt the External Collaboration or External Collaboration guidance.

Find out more

Read the Secure Configuration Blueprint

Guidance on protecting government data using Microsoft Purview

About the author

James has spent his entire IT career of 27 years specialising in the security arena, the last 22 of which have been for Microsoft. Based in the UK, he works in the key areas of security and identity in the public sector as a Security Technical Specialist. He is a regular contributor to Microsoft docs for Securing Privileged Access and was the lead architect for the Microsoft 365, External Collaboration, Information Protection, and BYOD guidance produced for Cabinet Office and NCSC.

The post Updated Microsoft 365 security and compliance guidance for the UK public sector appeared first on Microsoft Industry Blogs - United Kingdom.

Today, the pressures are different. The global workforce is shrinking as the population ages. Labour productivity is in the doldrums. And, with a more connected global population, security threats emerge and evolve faster than ever. While human ingenuity and expertise will always be needed to defend against these threats, 87% of leaders see AI as a market advantage.  

Whether you’re looking to improve agility and security in your SAP workloads, wanting to innovate without disrupting core business processes or looking for more control over your SAP migration, the cloud and AI offer a unique opportunity.

Here are five ways the Microsoft Cloud can help you harness the power of AI and extend your SAP capabilities. 

1. Create faster with AI-driven data insights

In a world of deadlines and labour-intensive tasks, innovation and creativity can suffer. By integrating Azure AI services to your SAP data, you can optimise your workflow and empower your employees to create ideas and content faster. Our AI-powered data platforms also help you complete time-consuming tasks with ease, offering instant and intelligent insights that propel your work forward. 

An example is the Microsoft Fabric platform. It delivers data analytics in a software-as-a-service model, with an open, lake-centric data architecture and deep integration with Microsoft 365. Its built-in AI Copilot helps you find out what you need to know using natural language. In addition, it’s built to work across clouds, so you can easily migrate elsewhere in the future. 

Part of the Microsoft Intelligent Data Platform is Power BI, relied on by the vast majority of Fortune 500 companies. With easy-to-use AI analysis capabilities and AI-powered data summarisation, it helps you find insights, make decisions and take appropriate action with ease.  

2. Improve collaboration and productivity

To get the most from your employees, they need to be freed from siloed technology, software and business processes. You can enhance employee productivity by integrating and giving access to SAP data in Microsoft 365. 

With Microsoft 365 Copilot, your AI assistant can help you keep work organised and your employees productive. It combines the power of large language models (LLMs) with your data in the Microsoft Graph – your calendar, emails, chats, documents, meetings, and more – and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet. 

Copilot for Microsoft 365 works alongside your favourite day-to-day office apps. Just a few examples:

• You can be more creative in Microsoft Word, as Copilot writes, edits, summarises and creates alongside you. Rapidly find key information or get a head start by generating (and then re-generating) a full client brief.

• Copilot helps put all the rich capabilities of Microsoft Excel at your fingertips. It will review and edit data with simple prompts, make sheet-wide updates in seconds, and visualise key insights from large data-sets. 

• In Microsoft PowerPoint, you can now quickly summarise an entire presentation deck, or organise your deck into sections. Copilot also makes it easy to transform existing written documents into full decks, complete with speaker notes and sources – all with a few simple, spoken prompts. 

• With Microsoft Outlook and Teams, Copilot lightens the load and provides the gift of clarity. Summarising long email or message threads (with bullet points and all), pulling out different opinions expressed in meetings, and quickly drafting suggested replies and action items, all in real time. So you can unlock the magic of efficient and effective meetings. ​ 

Combining Microsoft Generative AI with SAP’s SuccessFactors and Joule enables new experiences for HR leaders, recruiters, hiring managers and employees. They can now create tailored job descriptions based on SAP SuccessFactors data and external data. Or rapidly generate interview questions based on an applicant’s CV. Using Microsoft Viva Copilot, employees will be able to curate their own learning paths. 

3. Simplify with automation and innovation

When great ideas or highly productive employees are held back by repetitive or labour-intensive business processes, it can stifle progress and creativity. Simplify your business process with AI-driven development and automation, using your SAP data. 

For over a decade, we’ve been progressively unifying the Microsoft Power Platform into a unique, fully integrated and cloud-powered suite. With solutions such as Power Apps, Power Automate, Power Virtual Agents and AI Builder, we’ve reinvented how all makers develop software, further democratising access to innovative business solutions.

Today, all employees have access to the tools they need to create applications, solve problems, automate workflows and analyse data more effectively. With Copilot working as your AI assistant in Power Apps, the development process is more accessible and less repetitive, so your development cycles don’t get slowed down.

Just describe your goal verbally, and Power Apps will use integrated AI to generate code, and even build complete apps. Check out the latest AI and other advances built into Power Apps.

You can also auto-generate working apps and data within seconds from images and design files. Save time, build more complex solutions, and reimagine business applications. Empower anyone across the business to create apps quickly and easily. 

4. Improve developer productivity with Copilot

Working faster and smarter can be crucial when it comes to business competitiveness and innovation. One of the most exciting new capabilities we’ve recently launched with GitHub is a new service we call GitHub Copilot. It can empower developers to save time and energy with AI-generated code, and helps easily integrate AI capabilities into SAP ABAP applications. 

GitHub Copilot provides an AI-pair programmer that works with all of the popular programming languages. This dramatically accelerates developer productivity. Up to 46% of all new code written by developers using Copilot is now fully AI-generated, with developers reporting a 55% productivity boost by using Copilot. 60% to 75% of developers who use GitHub Copilot also say it helps them focus on more satisfying work and enjoy their jobs more. 

5. Stay ahead with AI-driven security

Keeping protected against cyberthreats in today’s security landscape means being able to respond quickly and effectively. With Microsoft Security Copilot, you can do just that. 

Security Copilot combines the most advanced GPT4 model from OpenAI with a Microsoft-developed, security-specific model. It’s powered by Microsoft Security’s unique expertise and scale, sifting through 65 trillion signals daily. So whether you need to detect hidden patterns, harden defences or respond to incidents in your SAP systems, it’ll help you do it better and faster. 

As the first and only generative AI security product to help defend organisations at machine speed and scale, Security Copilot helps you be more effective and efficient while also supporting your teams to solve security challenges. It runs on our security and privacy-compliant hyperscale infrastructure, which is unique to Microsoft and brings the full benefit of being on the Azure cloud platform. And over time, it will work with a growing ecosystem of products from third-party vendors. 

With this comprehensive approach, and all your security capabilities in one place, you’ll benefit from unparalleled simplicity, visibility, automation, and intelligence.  

Extend SAP and innovate on Microsoft Cloud

Redefine what’s possible by integrating AI and Microsoft into your SAP data. It can help empower your employees, accelerate savings in your business, optimise your workload and enhance your productivity.  

To learn how AI can benefit your organisation and how we’ll support you through the change, please contact the authors, Sean Pilkington and Tom Payne, or your Microsoft representatives. 

Find out more

Microsoft Discovery Day: SAP on the Microsoft Cloud

Maximize SAP Investments by Migrating to the Microsoft Cloud: On-demand webinar

Innovate on Your SAP Data with Power Platform Integration: On-demand webinar

About the authors

Sean Pilkington

As the SAP on Azure UK Lead at Microsoft, Sean draws on over 20 years of experience in SAP design and solutioning to help clients visualise how their SAP solutions can be deployed into the Azure cloud. He thrives on demonstrating innovative technology that seamlessly blends with SAP to give customers the best experience, while enabling their business to drive down costs, increase ROI on technology and accelerate their digital transformation.

Tom Payne

As the SAP on Azure Sales Lead at Microsoft, Tom brings a wealth of experience to empowering SAP customers as they embrace cloud transformation with Microsoft Azure. He is adept at simplifying complex technology applications while optimising the customer journey.

The post Embrace the art of the possible: 5 ways Microsoft AI can enhance your SAP workload  appeared first on Microsoft Industry Blogs - United Kingdom.

Microsoft is thrilled to stand alongside the Central Digital and Data Office (CDDO) and Government Technical Cloud Community in inspiring you to expand your horizons and validate your expertise through certification.

Certification isn’t just a badge; it’s a game-changer for you and your team. According to a recent study by Pearson VUE, 92 percent of participants reported boosted self-assurance after achieving certifications. In addition, 79 percent felt a surge of respect from their colleagues, and 74 percent gained greater autonomy in their work.

Managers, take note – certified candidates bring substantial advantages too. 81 percent deliver higher-quality output, 72 percent exhibit enhanced efficiency, and 82 percent excel in mentoring and supporting their peers. To discover more, download the Pearson VUE 2023 Value of IT Certification report.

Whether you’re a tech-savvy pro or a beginner, we offer a range of learning opportunities to propel you toward certification success. From self-study resources to interactive virtual classes led by expert instructors, our offerings cater to various learning styles. And we’ve teamed up with our valued learning partners to provide even more options.

Who can access these training resources?

Civil Servants with a gov.uk, gov.scot, gov.wales, nhs.uk, police.uk or sch.uk email domain are eligible to claim exam discounts, access ESI training and submit a claim for a certification prize. Additional training opportunities on this page, including Cloud Skills Challenges, Virtual Training Days and our Azure Connected Learning Experience, are open to all.

Learning resources on this page

Let’s start with AI

• AI skills challenges
• Cloud skills challenges*
• Azure Connected Learning Experience*

Exams and certifications

• Discounts
• Practice assessments and support*
• Certification prizes**

Live training sessions

• Virtual Training Days*

Additional support

• Microsoft Learn*
• Microsoft Learning Partners**
• Achieve more with Microsoft

*Open to all
**Eligible participants only

Getting started

There’s a world of learning available for you from Microsoft, but knowing where to start can be daunting. This page brings together some great resources to help you get certified in October.

Where to start will depend on what you want to learn, and how:

• Our Fundamentals certifications are great for IT pros looking to start their certification journey from the beginning – or for anybody else that wants to learn more about an area, or understand the art of the possible. These are broken down by area: certifications are available for Azure Fundamentals, AI Fundamentals, Data Fundamentals, Power Platform Fundamentals, Security Fundamentals and more.

• Prefer to learn through self-study?  Sign up for one of our free Cloud Skills Challenges that offer a curated collection of content that gives you the knowledge you need to pass the exam. These skills challenges run until the end of October and you can join as many as you like. Looking for more advanced content for self-study? Check out the content on Microsoft Learn or email us at OctCertHelp@microsoft.com and we’ll help you find what you need.

• Prefer video-based learning? Our Virtual Training Days are just for you. Offering a range of Fundamentals and non-certification content, these free classes are open to all. Look out for the non-certification classes if you’re looking for something more specific and technical.

• Need a little help with exam preparation? Our Azure Connection Learning Experience offers curated learning and exam preparation for a number of Microsoft certifications if you need extra help getting across the line.

• Check out the free sessions and other training from our valued learning partners. These links will take you to additional free classes that can support your learning. They include webinars, instructor-led classes, such as free Azure Administrator and Cybersecurity Architect training from Fast Lane.

When you feel ready, try one of our Practice Assessments to test your readiness before booking your exam. Don’t forget to utilise your ESI exam discount (50%) when booking. Make the exam free by claiming an additional discount and once you’re certified, complete the CCDO form for a chance to claim some great Microsoft swag.

Let’s start with AI

We’ve pulled together a wide array of learning opportunities, from foundational to more advanced role-based content. This includes some great study fundamentals on Azure, Data, AI, Power Platform and Security, together with some exciting content around Generative AI.  

AI skills challenges

There is a massive amount of interest in this area currently, and it’s worth hearing from Angie Heise, Corporate Vice President, Microsoft Worldwide Public Sector, on how Artificial Intelligence could support public sector organisations. Read this post from Angie Heise to understand some of the potential implications that advanced AI can have for the public sector, especially in areas such as citizen services, internal efficiencies, working with deep data and creative support.

To further expand your AI understanding and skills:

• Register for our Microsoft Build: AI Day at ExCeL London on October 19, 2023. This free one-day, in-person event helps developers discover new opportunities with AI and enhance their knowledge and skills to deliver more value using AI and Microsoft Azure. Join Microsoft product and engineering experts, and industry disrupters, to share ideas and unleash creativity with the power of AI.
  
• Register for our Career Essentials in Generative AI course and gain a Professional Certificate. This free course explains the core concepts of Artificial Intelligence and Generative AI functionality, preparing you to apply Generative AI in your own career.

• Register for our 1-day Master Class: OpenAI ChatGPT Capabilities, Use Cases and Integrations on October 27, 2023. This exclusive one-day (Fast Lane developed) course provides AI users and business decision-makers with a comprehensive introduction to the technology, key functionalities and pricing, an understanding of its capabilities and limitations, best practices, and the chance to find out how you can incorporate ChatGPT technology to support your business today.

Keen to find out more about AI and Azure? Check out these great resources to get you started:

If you’re looking for even more content on Generative AI, please check out this AI Learning Companion pathway.

Cloud skills challenges*

You can also invest in your learning by participating in our fun and friendly cloud skills challenges.

Compete Track your progress using the leaderboard as you navigate Microsoft’s digital learning platform Microsoft Learn.

Learn Sign up for one or more challenges and work through the content at a time that works for you.

Develop Skills Check out the practice assessment on the exam page to make sure you are exam-ready before taking advantage of exam discounts to get certified.

Choose your challenge:

Azure Connected Learning Experience*

Microsoft Azure Connected Learning Experience (CLX) is an experiential training programme that sets a path for you to become an Azure expert. The CLX programme offers a personalised journey that aims to optimise your learning experience while maximising your return on time invested. 

The four-step programme is designed to deliver exam readiness with a personalised learning journey that’s curated to meet your needs.  

• Register to receive recommendations on specific modules to study, elevate your understanding with practice tests and comprehensive Microsoft Learn study materials, and access on-demand hands-on labs and interactive guides to elevate your practical insights.  
• Join multiple instructor-led cram sessions hosted by world-class industry experts who will guide you to be ready for your first or next Azure certification exam.  
• Prepare at your own pace and crack your Azure Certification Exam efficiently. 

Register for the Microsoft Azure Connected Learning Experience

Exams and certifications

Discounts

If your organisation is enrolled in the Microsoft Enterprise Skills Initiative (ESI) you’ll have access to a 50 percent discount on a range of exams, making your certification journey even more accessible.

Our Claiming Your Exam Discount guide walks you through the steps to claim your discount and schedule your exam. We’ve even reserved a limited number of exam vouchers that stack on top of the ESI discount, reducing your exam cost to zero.

Don’t miss out – secure your spot by completing the Microsoft exam voucher application form.  

The additional vouchers are offered on a first-come, first-served basis. If you’ve missed the opportunity, you might be able to reclaim this balance payment from your Learning and Development (L&D) team, if the certification supports your current role. Please check with them first.  

If you have any questions about the programme or claiming your exam discount, please contact us at OctCertHelp@microsoft.com.  

Practice assessments and support*

You can gear up for success with our range of free practice assessments. These invaluable tools allow you to fine-tune your skills before the big exam day. Check out the exam page for each assessment to access these practice resources – or follow the links below for some of our most popular ones:

Need help or advice on what content you should start with, or what is most relevant to your role? Perhaps you have a technical question or want to discuss your project with a Microsoft SME. We’re only an email away at OctCertHelp@microsoft.com. Alternatively, why not join one of our many drop-in sessions running through October:

Certification prizes**

We believe in celebrating your achievements, so we’re also delighted to let you know about our certification prizes. Simply complete the certification prizes claim form provided by CDDO, who will then share your details with us. The first 200 to correctly provide the requested proof of a certification achieved in October 2023 will receive a special Microsoft swag voucher in their inbox.

Please note that prize claims are subject to the following terms and conditions:

• Claims will only be accepted from customers of a participating government department. Personal email addresses won’t be considered.
• By completing and submitting the CDDO form, you agree to us validating your certification and contacting you about your claim.
• Certificate prizes are limited to the first 200 submissions and will be sent to UK postal addresses only.
• One prize per customer, regardless of the number of exams passed during the event.
• Claims must be submitted by Friday, November 10, 2023, 12:00 p.m. (GMT+1). Claims received after this date won’t be considered.
• Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available.

For any questions, please contact OctCertHelp@microsoft.com.

Live training sessions

Virtual Training Days*

Microsoft Virtual Training Days are free, in-depth virtual training events covering foundational concepts, terms, and capabilities. A great alternative (or complement) to self-study to get you ready to earn your Fundamentals certification.

Additional support

Microsoft Learn*

Microsoft Learn. Spark possibility.

Build skills that open doors. See all you can do with documentation, hands-on training and certifications to help you get the most from Microsoft products. Access a range of self-study resources at Microsoft Learn. For a collection of Microsoft resources aligned to role and certain products, please also see www.aka.ms/pathways.

Microsoft Learning Partners**

Microsoft Learning Partners can help you get the most out of your organisation’s technology investment, building knowledge and new skills in Microsoft technologies through classroom training or Microsoft Official Courses On-Demand. Our learning partners are proud to support this skills initiative – please check their details below.

Fastlane

Fast Lane is uniquely positioned among a select few globally, having achieved all six Microsoft solution designations. Fast Lane’s approach is not just about education; it’s about practical, hands-on skilling that tackles the intricate realms of Cloud, Data, AI, and Security. With a highly targeted and tailored approach, Fast Lane doesn’t just teach – it solves real-world challenges. Through precise alignment with and a deep understanding of Microsoft’s ecosystem, Fast Lane empowers individuals and organisations with the skills needed to thrive in today’s complex technological landscape.

Find out more about Fast Lane’s support for this skills initiative and also register for its free ChatGPT 1-day webinar and free virtual instructor-led classes on Azure Administrator (AZ-104) and Cybersecurity Architect (SC-100).

Firebrand

Firebrand is proud to be a Microsoft Cloud Partner. It is one of a number of companies in the world to have received this badge through proven expertise in delivering quality solutions across six specialist business areas: Business Applications (Dynamics 365 and Power Platform), Data & AI, Infrastructure, Digital & App Innovation, Modern Work and Security.

Find out more about Firebrand

QA

QA is one of the largest Microsoft Learning Partners in the UK, and one of the only Microsoft Learning Partners to be recognised as a Microsoft Solutions Partner for Microsoft Cloud. QA offers a broad range of training in Microsoft technologies and applications, including cloud technical skills (from Azure to Office 365) and office apps (from Excel to Power BI).

Find out more about QA

Skillsoft

(Coming soon.)

Achieve more with Microsoft

We’re genuinely excited for you to seize this opportunity to embark on a transformative learning journey. As you equip yourself to learn and take on new career challenges, you may soon be ready to distinguish yourself as a public sector change agent.

If you have any questions or need guidance on where to start, our dedicated team is here to help. Please reach out to us at OctCertHelp@microsoft.com, and we’ll be delighted to help you on your path to success.

Let’s elevate your skills and make your mark together!

*Open to all
**Eligible participants only

About the author

Paul is the Microsoft UK Public Sector Skills Lead with over 20 years of experience in the IT industry. He is passionate about cloud computing, and how learning can power digital innovation and transform careers. Paul is currently leading the development of training programmes for Microsoft’s public sector customers across Central Government, Local Government and Policing, helping individuals and organisations realize the benefits of their investment in Microsoft solutions.

The post Introducing a world of opportunities: advance your skills with Microsoft appeared first on Microsoft Industry Blogs - United Kingdom.

In 2022, only 4% of people were employed in digital roles throughout the public sector, highlighting the need to embrace technology, upskill internally and produce better outcomes for everyone. The way to do it is by employing public sector employees as ‘change agents’.

Usually recruited from within the organisation, change agents help to manage the relationship between the organisation and the individual for a smooth digital transformation. The best change agents have extensive experience in department processes and technology and can offer moral support to those cautious of change.

Full-time change agents can be expensive and may divert some of the best and most productive people from a team. So organisations should make smart decisions about how a change agent programme is staffed, managed and supported.

As part of Microsoft’s Innovate Together programme, the Change Agent programme aims to train at least one person in every public sector service to be a catalyst for change. Delivered through expert training sessions and an online community of UK public sector change agents, the programme will provide a platform for the rapid exchange of ideas and solutions to maximise your journey to digital transformation.

This article offers insights into the powerful role of the change agent and allows you to register for the next Change Agent training programme in June 2023, open to those from Local Government organisations.

Delivering transformation benefits on the ground with a change agent

A change agent supports strategic transformations to deliver benefits locally on the ground. They also act as transformation conduits from a technology and a culture perspective. On one hand, they need to supply the central team with regular progress reports and flag up potential issues. On the other hand, they need to win over colleagues and support them in embracing new technologies and ways of working that may be unfamiliar to many.

Using technology to overcome complexity

Given the right training, change agents can match an organisation’s needs with the technology that it already has and advise on other opportunities. The Change Agent programme provides training on a whole host of transformational technologies such as AI and Power Automate, along with insights into how to leverage the tech you are likely already using day to day, from Microsoft Teams to SharePoint.

The training also equips participants with an understanding of the principles of change, how to lead and support change, different learning styles and meeting accessibility requirements through technology; providing attendees with the confidence, theory and practical examples to embrace and lead change within their own organisations.

Confidence in these ‘softer skills’ is crucial in enabling change within a complex industry, which is why one day in the five-day Change Agent programme option is dedicated to providing attendees with the skills to enable change. This content is delivered by industry experts; supporting colleagues to adopt digital tools requires empathy and an understanding of human psychology as well as knowledge of the products being used.

The programme also offers a bespoke version for managers within local government, providing them with sessions on how to support their teams with change, as well as technology specific sessions. This is imperative to fostering a culture of change through a top-down approach.

What really brings the training to life is the real-world examples of how other public sector organisations have leveraged these technologies as the catalyst for change within their own teams. After completing the sessions, the change agents are invited to join a digital community of alumni to further share best practice, providing access to a wider support network at anytime, anywhere.

Even where organisations across the public sector provide completely different services, most have shared common problems and therefore benefit from understanding what technologies others have implemented to resolve these issues. For example, many have a similar approach to technology-enabled time and task management, automation of document ingestion, and reporting. Collaboration between change agents should therefore be encouraged, even if that means overcoming competitive instincts.

How change agents enable transformations that differ in scale

Whilst all public sector transformations differ in scale and scope, the success of a change agent depends on a close understanding of how people respond to – and eventually accept – the introduction of technology into their working life. Leaning on a community of change agents continues to be an invaluable resource to previous alumni.

Large scale transformations could include the introduction of a new HR system. For a smaller transformation, a change agent might help a local council save time on admin by enabling the adoption of some simple digital tools. The Change Agent training programme looks at a wide range of common problem statements and the technologies that help to address some of those issues, with digital breakout rooms to discuss and collaborate.

The first key to achieving measurable benefits from change lies in finding opportunities for efficiencies that might start small or incrementally but can then scale across an entire organisation. The second key is to persuade colleagues to collaborate with the transformation programme and embrace technologies that empower them to do more with less. This usually begins by showing them that change is possible, even on a small scale. This is why change agents benefit from training in technology acceptance strategies throughout the course.

Acquiring change-agent skills

Change agents can be full-time professionals who are qualified to optimise a large-scale programme, or enthusiastic volunteers who work within their teams to deliver measurable results on the ground.

Giving these proactive individuals a forum to update their skills and coordinate their efforts adds value to any organisation’s transformation effort by enhancing its collective intelligence. In other words, a coalition of change agents is greater than the sum of its parts.

Change agents can benefit from learning new skills and putting them into practice at the same time. This is often more efficient than attempting to accelerate onboarding with an intense training schedule at the outset. Enabling new recruits to gradually build their confidence through practice lessens the risk of overwhelming them with too much information. Not all change agents are volunteers; some are nominated by their manager to gather insights on the transformation programme, or to develop their career.

The Microsoft Change Agent programme

This free programme is a national initiative designed to support local and regional government (LRG) in its digital transformation efforts. It is open to Microsoft customers, and offers a five-day version aimed at the ‘change agents’ within an LRG organisation, and a two-day version for managers.

The training employs industry experts from Microsoft and Socitm, and experienced local authority staff to help prepare delegates in theories of change, using a wide variety of Microsoft technologies to address common industry problem statements. Delegates will have the opportunity to learn and engage with others in similar roles across LRG. The programme also provides an opportunity for participants to join a collaborative network of Change Agent alumni practitioners, while learning about digital transformation technologies such as Power Platform, Power Automate, and Power BI.

Read more about our Change Agent programme and partnership with Socitm in the Financial Times – Equip the public sector with digital skills for better government.

Find out more

Microsoft Learn for government
Microsoft Adoption Score
Microsoft Enterprise Skills Initiative
Digital Skills Hub

About the author

I am an Account Technology Strategist (ATS) at Microsoft, with an MSc in managing and leading IT systems change. I help customers understand how Microsoft products can solve business problems, and I lead the Change Agent programme within the Innovate Together programme. I’m passionate about technology acceptance and supporting scalable, sustainable change across public services.

The post Digital public services: How to drive transformation with change agents appeared first on Microsoft Industry Blogs - United Kingdom.

This year’s theme for Earth Day is ‘Invest in Our Planet’ and focuses on engaging governments, institutions, businesses, and citizens to do their part. With this in mind, sustainability in 2023 has become as much the responsibility of each employee as it is the wider organisation’s.   

But how do you make sustainability everyone’s job?

Sustainability might not be the core focus of every role but there is an activist in us all. At Microsoft we believe there are ways to unlock this in employees and empower them to engage with sustainability in a way that is authentic and relevant to their role.

For the past 20 years, I have spent a lot of time in the ‘S’ of ESG. Alongside communications and storytelling, I now have the privilege of focusing on the ‘E’ of ESG. I’d like to share four ways we at Microsoft have found effective in helping make sustainability everyone’s job.

#1 Vision and mission

Does your vision and mission clearly align with sustainability? If employees know that their work ties in with the mission of the company, they can feel empowered in making sustainability their business too. Businesses have an opportunity and a responsibility in sustainability so look at your company’s mission and if you need to influence work with the CEO to weave in sustainability goals.

“At Microsoft, we have a strong purpose-led mission: ‘Empower every person on the planet to achieve more.”

Victoria Oakes, Chief of Staff for Sustainability, Microsoft

#2 Collaboration is Queen

To make sustainability everyone’s role, break down silos to make it easier for everyone to work together and foster a community that will collaborate for the greater good. At Microsoft, three things helped us to tackle this.

First, we created a sustainability board where we picked people in each area of the business to represent their teams in sustainability. This forum created a safe space to collaborate, share blockers, challenges, ideas and innovation, and disseminate information. Scaling the work and sharing knowledge is also critical, so having a board has really helped us to develop ‘champs’ in the business who share their insights via their board team lead.

Secondly, we created a dedicated channel on Teams that connects the wider business and gives us a place to share opportunities, wins, training and ideas. We often do social events centred around volunteering, which is not only a good way to give back but also a way to form closer connections with the extended team.

Lastly, having an approachable and credible Chief Sustainability Officer is critical to help galvanise people who want to become part of something that isn’t always their core remit

#3 Demystify sustainability

At Microsoft we have a Sustainability In Action badge that helps us to train the company in all things sustainability, from our own goals and pledges to our narrative, tools and products. We also have regular training and learning sessions with our core team present, so people know who to approach for different kinds of help, support and insight.

Another way to help educate and train people on sustainability is by leveraging world events to tell your story. Earth Day and COP, for example, are great opportunities to educate people when they’re most engaged. We also recently published the Microsoft report on Closing the Sustainability Skills Gap, to help businesses grasp the importance of sustainable transformation. It’s also imperative to remember the importance of social impact. Creating social value and purpose whilst doing business gives companies the opportunity to give back authentically. Companies that can do more should do more, and those that invest will go further. Here at Microsoft, we’re proud of our social impact programs both locally and globally.

#4 Reward and recognise

When people feel valued and recognised their wellbeing is improved as well as their company engagement, it’s also a great way to build community and drive momentum. We always use our dedicated Teams channel to recognise those who complete training, make progress or sign deals. In fact, we’ve recently launched our Sustainability Star of the Quarter Award, which recognises those who make an impact in this space across the business.

Stay committed to your sustainability goals

To wrap up, I want to stress the importance of bringing energy, experience and passion when galvanising cross-discipline teams throughout the business. Walk the walk, stay driven, and commit to building a programme that breaks down silos and promotes collaboration. Invest in sustainable strategies to help you achieve net zero. Look for ways to recognise and reward sustainability efforts, and ultimately try to tie in sustainability and ESG with your company’s core mission and vision.

Not only will it help you make progress towards your sustainability goals, but it’ll inspire a lot of people along the way.

About the author

For the past 20 years Victoria has spent much of her time in communications and the purpose world. Currently holding the position as the Chief of Staff for Sustainability at Microsoft, Victoria leads program management, employee engagement, strategy and thought leadership for the sustainability business. Victoria cares deeply about ESG and how companies can balance business and purpose. She believes companies that can do more should do more and that these purpose levers can drive positive growth and innovation. Victoria also holds a trustee position with African Development Choices, is a judge for the Purpose Awards and won a National Social Impact Award and Platinum Club Award for the innovation she drove in raising awareness of inclusivity.

Find out more

Microsoft Sustainability – products for a Sustainable Future

Closing the Sustainability Skills Gap: Helping businesses move from pledges to progress

The post Putting sustainability into the heart of everyone’s job: 4 ways to take action appeared first on Microsoft Industry Blogs - United Kingdom.

Sophisticated cyberattacks are on the rise

According to the Microsoft Digital Defense Report 2022, over 100 million attacks against remote management devices were observed in May 2022, up 500 percent on the past year. Human-operated ransomware remains the most prevalent cybercrime, however. One-third of targets are successfully compromised by criminals using these attacks, and 5 percent of them are ransomed.

Old perimeter-guarding strategies are no match for these increasingly sophisticated threats. An organisation needs to embrace a modern, data-driven and people-centred approach to managing security risk. This can help to identify and tackle existing threats more effectively while learning to anticipate new ones.

What is a security culture?

An organisation’s security culture is built on shared values, attitudes and ways of acting. It’s therefore hard to change, and it takes time. Creating a culture of security needs colleagues to understand the potential costs of a security lapse. They must also understand how bad actors tend to operate, and why existing security strategies are no longer adequate.

In the current climate, digital communications and cloud data management provide multiple ways to access organisations that previously didn’t exist. Once inside your network, cybercriminals can move laterally, seeking out value.

Zero Trust relies on strong identity verification

Adopting strong identity verification is key to Microsoft’s Zero Trust approach. Real-time data provides information on the user, the device, and the location – which is crucial in a hybrid world of work. Connecting both cloud and legacy systems to a single identity solution provides end-to-end visibility of an organisation’s digital presence. This helps to protect against internal threats that old-fashioned firewalls would miss. Where there is doubt, a Zero Trust approach applies conditional access. Where there is risk, it is assumed a breach.

A security strategy that enhances overall performance

Adopting a Zero Trust approach brings immediate improvements to an existing security posture, and builds a path that continuously improves risk management. It simplifies security processes to enhance customer experience, and potentially lowers costs by eliminating the need for external security providers.

Adopting a best-in-class security strategy can also make an organisation more forward-focused and risk-responsive in general. Nurturing a security culture brings long term benefits to a company as a brand and to its overall effectiveness in the marketplace. Security is not just a cost; it drives trust and therefore adds value.

Security culture starts small and collaboratively

When implementing a new security protocol, take a step-by-step approach beginning with a small, controlled group and a security risk that qualifies as low-hanging fruit. Once new protocols have been validated, and teams have given feedback, it can be expanded to another part of the business, such as identities, infrastructure, devices, data, networks or apps.

As for implementing organisation-wide security culture change, this will benefit from full and visible support from your senior leadership team. Aim to implement your new strategy collaboratively, and through a phased programme of activities. Taking a creative approach to security skilling and education helps stimulate staff engagement. Microsoft for example produces a successful video series that follows the security-themed adventures of its protagonist, Nelson, which gets promoted internally.

Understand and work with colleagues who may express resistance to change. While moving to new day-to-day practices – for example, new ways of working with different classes of data – openness and empathy will be crucial in empowering all teams to own, understand and learn from their inevitable mistakes.

Data-driven monitoring spots emerging risks

In time, your security strategy can become more sophisticated. AI can be deployed to detect abnormal behaviour and protect your organisation’s most sensitive information from accidental exfiltration as well as bad actors. Microsoft Azure, Azure Sentinel and Microsoft 365 apps can document your compliance with regulations, monitor access, and apply data analytics to predict where the next security risk might emerge.  Data metrics can guide security strategy on the principle of maximising costs to the attacker and prioritising your most valuable data. Many of Microsoft’s UK customers and partners have benefited from this security-first approach.

LGL money managers find security on the cloud

LGL Group are a financial services company who were frustrated by the cost and complexity of enterprise-grade cybersecurity. Microsoft worked collaboratively with LGL to design a roadmap that modernised their security controls, enhanced their security posture and reduced their reliance on third-party application subscriptions, driving down costs. By migrating to the latest Microsoft 365 and Azure security stack, LGL also benefited from a more streamlined and simplified hybrid security system.

Meanwhile Microsoft continues to work with schools and colleges to close the cybersecurity skills gap, with targeted investments here in the UK. Salford City Council leveraged the skills and resources of the Microsoft Enterprise Skills Initiative to develop a cyber strategy and a security operations centre using Microsoft Sentinel. It now aims to share its best-in-class skills with other public sector organisations to proactively monitor, detect and respond across Greater Manchester.

Zero Trust is a journey

Zero Trust is a journey, not a destination. Visit the security hub at Microsoft Business Security Solutions and discover how Microsoft can help you implement an identity environment with cloud identity federation, strong authentication and conditional access at its core.

Find out more

Microsoft security blogs

Strong identity management provides Zero Trust security

Microsoft Sentinel strengthens Salford Council’s cybersecurity

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The way forward for getting your P&L in line is to drive revenue. However, each business is unique, and its situation depends on the company’s leadership function, ownership structure, recent financial history, CapEx and OpEx exposure, and industry-specific concerns.

While digital transformation can often be mistaken as a ‘silver bullet’, it is, in fact, the cost of doing business in today’s environment. So how should finance leaders proceed? 

Balancing cost with ROI: the three biggest challenges for CFOs 

There can be a temptation to make immediate cost savings at every turn. Yet by investing in digital transformation programmes now, astute CFOs: 

• Can deliver a rapid return on investment with efficiency savings, thanks to automation and the cloud. 

• Will future-proof their company at a time of significant technological change. 

• Will make it easier to meet sustainability targets. 

While senior leaders recognise the need for digital investment, they want returns quickly. According to the Gartner Global CFO Poll 2022, 69 percent of CFOs are looking to increase spend around digital transformation initiatives – but their expectations for returns are one to two years. Agility, flexibility, and speed have become more pressing. 

To map out where savings can be made and how best to plan ahead, we advise considering the three most pressing, intersecting challenges faced by CFOs today – and crucially, where technology can win much-needed reprieve, helping organisations ultimately achieve more with less.  

These three challenges are:  

1. Cost optimisation

2. Supply chain

3. Energy

Let’s look at each factor in turn. 

1. Cost optimisation 

Following the global economic crisis of 2007-08, the world’s economy was fuelled by cheap money. With inflation making a return, this has become more difficult to find. Supply-side costs, including scarce affordable energy, have driven up inflation as never before. According to the UK’s Office for National Statistics, the annual rate of input inflation has lurched beyond 20 percent, while input cost inflation for manufacturers leapt 24 percent compared to the same time last year (end of 2022 data).  

How to balance growth aspirations with priorities around spend

This pain may not have hit every business yet. But when companies are forced to respond to it, many will go into survival mode, and some will fail. 

CFOs are having to evaluate their areas of investment to remain competitive when consumer expectations are high, but confidence is low. They also have to prioritise incremental investments designed to deliver efficiency gains. 

Organisations, in turn, are under pressure to ensure every part of their business is working as well as it can – and the digital imperative is key to resolving this. Businesses need more innovation, agility and resilience, with less complexity and at a lower cost, quickly. Put simply, they need to do more with less. 

Making the most of existing infrastructure and technology roadmaps 

We believe organisations should look to their existing infrastructure and technology roadmaps to drive further efficiencies with the assets they already own. They can reduce operational costs by digitising based on unified platforms. 

Rolls-Royce succeeded on both counts by leveraging benefits available in its existing Microsoft stack. The company trained staff to use our low-code Power Platform – including Power Automate, Power BI and Power Apps – which has since become its most popular upskilling solution. In a few months, Rolls-Royce saw a financial benefit of about 8M across the organisation, a figure that can grow organically as more staff and teams use the platform. 

Retaining talent by digitising 

At first, the COVID-19 crisis stalled attrition rates; later, it saw employees reassess their career priorities. Many left their roles in what was sensationally termed the ‘great resignation’. As a result, the war for talent heated up.  

Retaining talent is now more pressing than ever. With employee turnover forecast to be 50 to 75 percent higher than businesses have ever experienced, they need to ensure staff are both happy and productive, with enough investment in skills to keep top talent within the organisation.  

Digital investment is the only way to meet higher staff expectations. Employees want modern technology that works effortlessly, and are increasingly expecting hybrid or remote roles as a given, with all the associated technology support. 

What the pandemic demonstrated to CFOs is that every business must strive to be a technology business, or fail. Those unable to swiftly pivot to digital were punished harshly.  

2. Supply chain

The wider supply chain is the core of most businesses and must absolutely be on every CFO’s radar – but using history to make decisions for the future no longer works. Customer demand is constantly changing, whether it’s influenced by the economic climate or making environmentally conscious purchase decisions.  

To shore up customer confidence, organisations can take advantage of intelligent automation to reduce costs, maximise operating margins and recalibrate their supply chains from ‘just-in-time’ to ‘just-in-case’. 

Take the UK company Spy Alarms, for example. By switching to Microsoft Dynamics, the service team have reduced the time it takes to book a service interview from six minutes to a few seconds. Their sales operations have also benefited from a much simpler and faster quotation process for its 45,000 customers. With the seamless integration of Power BI and Microsoft Teams, all levels of the team have access to data insights – empowering data-driven decision making with incredible precision and foresight.  

3. Energy 

Energy is a hot topic and is central to the boardroom conversations CFOs are becoming involved in. Data centres and offices are an enormous cost factor; a more cost- and energy-efficient answer is to retire data centres and invest in the cloud.  

Investing in the cloud to reduce energy consumption 

At Microsoft, our customers want to use energy management tools to reduce complexities around staffing and save costs in the near to long term. Cloud-native organisations can deliver more core value, with fully managed, end-to-end Azure cloud solutions to boost developer productivity, optimise and allocate resources, and speed up the pace of innovation. 

The East London NHS Trust has been a shining example of this. By taking advantage of Microsoft’s Intelligent Data Platform such as Azure Synapse Analytics and BI, staff can sense-check, monitor metrics and look at trends to see what’s happening on the ward. These insights are accessible from any device and even off the network, building a truly efficient integrated data system. 

Three takeaways: simplify, unify, innovate 

Every business can use technology to become more efficient and effective, whether it’s driving more value from existing platforms and assets, consolidating to reduce cost and complexity, or introducing deployments with rapid payback. 

By leveraging data and AI, businesses are armed with the data and insight on how to increase agility and growth with the assets they already have. 

At Microsoft, we’re working with our customers to define how they will survive, and even thrive, in a continually changing environment. If you’d like to understand more, visit The Microsoft Cloud – Trusted Cloud Platform. 

Find out more

Read Microsoft Azure case studies and customer stories

Announcing Microsoft Azure Data Manager for Energy: Enable your data to do more in the cloud

Imagining more: How organizations are reinventing operations and finding opportunity in the face of volatility

Understanding Microsoft’s digital transformation

About the author

As CFO of Microsoft UK, Mark leads the Finance Organisation supporting Clare Barclay and the UK Senior Leadership team by delivering against the strategic priorities of the company, through influencing key decisions around people, business processes and performance.

Prior to this role, Mark held the position of International CFO at Adobe and Rackspace, where he was a key part of leadership teams driving growth across all markets outside the US. With a career spread across banking, the oil industry and technology, a breadth of finance experience contributes to his dynamic, objective approach as we pursue great customer outcomes with our product portfolio.

Mark returned to the UK recently after spending time in Zurich and Amsterdam in previous roles, is a trained accountant with the ACCA, studied Economics at the University of Leeds and is married with 3 children.

The post How to future-proof your business: a CFO’s-eye view   appeared first on Microsoft Industry Blogs - United Kingdom.

Technology advancements are now accelerating faster than our ability to adapt, leaving a huge gap in digital skills. A recent Microsoft study has revealed that 82 percent of UK jobs already require digital skills, and that 69 percent of leaders feel their organisation suffers from a digital skills gap, even though 59 percent of employees believe in the importance of developing their digital skills.

The skills gap is only getting wider. By 2025, there are expected to be three million new tech jobs in the UK, and 60 percent of employers are expecting their reliance on advanced digital skills to grow in the next five years. In effect, organisations hoping to grow and remain competitive in the future need to build a workforce that is equipped to fill these roles and thrive in a digital world of work.

Yet many employees don’t have the skills they need to perform their role currently, let alone in the future.

Demand for digital skills also goes beyond the technology sector. A recent employer survey by the Learning and Work Institute found that the proportion of employers who saw basic digital skills as important for employees was particularly high in certain sectors – including media, marketing, advertising and PR (100 percent), IT and telecoms (99 percent), and finance and accounting (97 percent).

However, even in the industry with the lowest proportion – manufacturing – nearly nine in ten (87 percent) employers said that basic digital skills were important for their workers.

So, what more can businesses and employers do to ensure that we have a steady supply of tech talent joining the sector? And, importantly, how can Microsoft help?

Introducing the Microsoft Connector Community

Whilst many business leaders recognise that their organisation is facing a skills shortage, the challenge often comes in knowing what to do about it.

At Microsoft, we believe that part of the answer to tackling the UK’s digital skills gap is collaboration. Bringing together organisations from across the public and private sector to work collectively and deliver tangible benefits to the prospective careers of young people, while driving growth and innovation across the economy.

The Microsoft Connector Community, part of the Microsoft Apprenticeship Connector, is designed to bridge the digital skills gap. It nurtures a connected community of businesses and organisations that collectively leverage their brands, reputations and resources to address the need for digital skills in the workforce and connect talented individuals to opportunities.

We believe that taking a collaborative approach ensures a steady and well-equipped technology talent pipeline. This is essential to addressing the skills shortages faced by employers today, as well as mitigating future shortages.

I’d like to share my thoughts on how this could work:

1. Creating a connected talent ecosystem: When employers work together to support, empower and inspire young people, rather than bombarding them with too many competing options, we all benefit. By using the Microsoft Apprenticeship Connector to advertise digital vacancies, digital skills bootcamps and opportunities for learning and training, we can create a highly visible and inspiring platform that enables young people to find the opportunities that are right for them. In addition, by pooling vacancies across one platform, with a single access point for roles, we can recycle and share talent. We can also signpost applicants towards other vacancies and employers, even if they have been unsuccessful in applying to a different company.

2. Simplifying the talent pipeline: We can help simplify the technology talent pipeline by reimagining how we advertise digital vacancies and training opportunities. For example, we can reach a larger and more diverse pool of candidates by simplifying the language that we use across our digital vacancies. This might increase engagement with candidates from non-conventional technology and digital backgrounds – allowing us to widen our talent pool and employ people who bring a unique and diverse perspective to the sector.

3. Leveraging expertise and insight: A coalition of like-minded individuals enables us to learn from one another’s expertise and experience, helping us to identify, profile and address the systemic issues that are stifling the UK’s economy. What’s more, the Apprenticeship Connector can also support business leaders and employers to better understand the social impact of the work that they’re doing. With demographic and geographic insight, we can identify and better target under-represented and under-served groups.

Building a Connector Community in Greater Manchester

As part of Microsoft’s UK Get On commitment, we’re committed to helping 30,000 people find jobs in the technology sector in Greater Manchester.

I recently had the pleasure of joining colleagues in the region for an event focused on building a connected talent system, as part of National Apprenticeship Week. After the event, I caught up with Greater Manchester Regional Lead, Marie Hamilton, for her take on how the introduction of Microsoft Connector Community could empower the next stage of the Get On campaign in Greater Manchester, and across the UK. Marie said:

“Greater Manchester is now the fastest growing technology hub in Europe, but to maintain this growth, we need to build a skilled and sustainable digital workforce. Working collectively across sectors and industries, regionally and nationally, allows us to understand and measure the skills gap, as well as enabling us to build a shared plan to tackle it.

Our National Apprenticeship Week event demonstrated huge enthusiasm for using the Connector Community model to further the progress made by Get On – as shown by the attendance from not only our largest private sector customers but also across the public sector, academia, central and local government”.

Marie Hamilton, Greater Manchester Regional Lead

What’s next?

Over the coming months, Microsoft will be holding a series of regional roundtable events to help businesses and organisations understand more about the Microsoft Apprenticeship Connector, and the Connector Community.

To find out more, please visit the Microsoft Apprenticeship Connector platform.

Microsoft Get On

At Microsoft, we believe everyone deserves access to the skills, knowledge and opportunity needed to achieve more. Through our Get On commitment, we’re helping 1.5 million people build tech careers and connecting 300,000 to tech job opportunities.

You can find out more by visiting our Digital Skills Hub, where you’ll find a host of information and resources designed to provide business leaders and employers with insights on how to close the UK’s skills gap, harness new technology and drive innovation.

You can also explore Microsoft Learn, which has an array of certifications, modules and learning pathways designed to help business leaders to upskill employees, as well as supporting individuals to take control of their careers and build vital digital skills.

Find out more

Microsoft Digital Skills Hub

Microsoft Apprenticeship Network

How Microsoft is connecting jobseekers to employers

About the author

I am the UK Apprentice Lead for Microsoft in the HR team. Working with apprenticeships since 2012, I have also worked with SMEs creating, designing, and delivering large corporate apprenticeship programmes. My role at Microsoft is all about creating and developing an apprenticeship strategy that supports our UK business and delivers an exceptional experience for both our apprentices and our business.

The post New connections: how we’re bridging the UK digital skills gap appeared first on Microsoft Industry Blogs - United Kingdom.

Digital consumption is a growing part of the global economy. But even non-digital trade in goods and services increasingly depends on data to function effectively. Just as early economic progress was determined by a steady supply of hydrocarbons, the fourth industrial revolution will stand or fall on its ability to exchange and manage data. Our sustainable future depends on it.

The compliance challenges

Businesses and communities have recognised the urgent need to reduce carbon emissions, and environmental regulations are increasingly exacting. This requires collective measures to quantify and mitigate environmental impacts. But the burden of compliance on organisations is potentially onerous.

Practical digital tools

For a start, it involves recording your company’s environmental footprint over time and reporting to stakeholders. Recycling, input substitution and the use of carbon offsets all need to be monitored to optimise resource management. Without practical digital tools, most businesses struggle to meet these challenges, or act on them effectively.

Sustainability insights in the cloud

Collaboration with our partners and customers confirmed that automation and data connectors are essential for turning good intentions into action on carbon emissions. We therefore developed a suite of industry-specific cloud offerings that could marshal the capabilities of the entire Microsoft cloud. We wanted to give customers the benefit of accurate real-time data insights to help drive agility and innovation, as well as more sustainable operations.

Accelerate progress on emissions

The Microsoft Cloud for Sustainability helps organisations accelerate their progress in recording, reporting, reducing and replacing their emissions. It provides integrated and automated data insights drawn from across the business to guide more effective actions.

For example, scattered emissions data can be presented in a unified view to enable better reporting. Companies can offer sustainability scorecards to customers who’d like to track progress against their own emission reduction targets. Microsoft Azure also enables you to pinpoint emission areas that require special attention.

Flexible systems to manage intermittent supply

Actions at a company or individual level drive progress towards net zero. But sharing data at an industry-wide or even global level adds greater value still. This is particularly true of clean energy, which needs high quality, shared data to balance supply and demand for the grid.

Energy from renewable sources such as wind tends to be intermittent, which legacy energy systems weren’t designed to handle. High levels of data integration and automation can make these systems more flexible, however. For example, by enabling intelligent demand management in the cloud, it becomes easier to balance the grid.

“Today we still have a 20th century grid, contorting itself to meet the interdependent demands of clean but intermittent renewables, growing demand, accessible and affordable energy for all, and energy security. We need a new 21st century grid that can seamlessly link demand and production, and this will only be possible with real-time, robust data.”

Mike Barry, Sustainable Business Expert

Shared data enables collective action

Market stakeholders need to share data freely to make this approach work in practice. But is the market ready or able to deliver this unprecedented level of data-sharing and cooperation, in what is supposed to be a competitive environment? Until regulators decide to step in with legislation that actively requires companies to share data, businesses need to accelerate their own transition to a more sustainable future. Fortunately, the cloud offers a highly flexible means of doing this.

Sustainable solutions in the cloud

At Microsoft, we’re committed to delivering trusted, integrated, data-driven solutions to accelerate the energy transition. Microsoft Azure and Microsoft Energy Data Services enable you to deploy cloud, data, and AI for improved KPIs that guide more effective operational decision-making and provide best-in-class sustainability metrics. With useful and reliable data insights available in the cloud as a single source of truth, your company’s culture can get aligned around sustainable growth.

Foundations for a lower-carbon future

By embracing the potential of Microsoft Cloud, you put in place the digital foundations for a lower-carbon future in which shared data and industry-wide collaboration can flourish. Learn more about Microsoft’s Cloud for Sustainability and other initiatives to accelerate your journey to net zero, such as the use of quantum computing to solve problems around the shift to renewable energy sources.

Find out more

5 steps to decarbonise the energy sector and reach net zero – Microsoft Industry Blogs – United Kingdom

Increasing transparency for carbon credits with Environmental Credit Service – Microsoft Industry Blogs

What’s new with Microsoft Cloud for Sustainability – Microsoft Industry Blogs

About the author

Kevin is responsible for developing the UK strategy in energy and utilities, supporting the enterprise commercial team to help clients achieve more. Working as part of the leadership team in Manufacturing and Resources for Microsoft UK, he supports the development of new digitally enabled markets, helping Microsoft continue its transformation from a technology vendor to a trusted partner.

Kevin is an Honorary Research Fellow with Warwick Manufacturing Group, supporting leading academic work to help solve infrastructures challenges in cyber security. He also works across government, academia and industry within the Construction Leadership Council, helping to accelerate digital transformation within the built environment.

The post Empowering the sustainable economy with data-driven clean energy appeared first on Microsoft Industry Blogs - United Kingdom.

In this role, I get to work with so many organisations that are determined to collectively make a difference and accelerate our journey to net zero. One such organisation is Aberdeen City Council. I met with the Corporate Management Team and Alex Nicoll, co-leader recently to discuss their vision for the Council and its ambitious sustainability goals.

The team at Aberdeen sees acting on sustainability as a social and environmental duty. The Climate Change Scotland 2009 Act set out targets to reduce carbon footprints, make the best use of resources, reduce waste and protect water. It is something that Aberdeen City Council takes very seriously.

On the council’s own progress, Andy MacDonald, Director of Customer Services at Aberdeen City Council, said, “We will achieve net zero corporate carbon emissions by 2045 at the latest, with interim targets of a reduction of at least 48% by 2025 and a reduction of at least 75% by 2030. As a city at the heart of the energy sector, the energy transition is a vital priority for Aberdeen. Using skills, knowledge, and experience as a world-leader in energy, the city is investing in net zero technology, building low carbon infrastructure and reskilling and upskilling to support a just transition to net zero.”

This isn’t a new vision for the city. It began its journey to net zero several years ago. In 2020 the Council set out its Energy Transition Vision. This is its progressive plan to position Aberdeen as a climate positive city while helping to lead the world on the rapid shift to a net zero future.  

The city has also launched Aberdeen Adapts, which is a framework for city-wide adaptation to changes to our climate. The framework incorporates the views of local organisations and communities, and sets the direction to build long term city climate resilience.

Working with its citizens is key to meeting these goals. In fact, it is critical. We are all in this together so only by bringing the community into the actions taken can we see the change we need.

The Council has developed a Net Zero City Routemap, along with its Energy Transition Vision, following public consultations and engagement with citizens. This collaborative approach with stakeholders, both public and private, and communities is what will allow Aberdeen to succeed. With investment in the plans going far beyond the Council and into the communities they are supporting, there is a collective effort to see real change.

Making progress

The Council is already further along than many. It has been leading on low carbon technology with two hydrogen refuelling stations to service its growing hydrogen bus fleet. It has also rolled out LED street lighting, expanded its range of electric and hydrogen fleet vehicles, increased connections to district heating for some public buildings and council housing, and installed several green roofs across its buildings.

This overarching approach to reaching Net Zero means every part of the Council is being reviewed and changes made where needed. It also shows the citizens of Aberdeen that their Council is taking its commitment to everyone’s future seriously.

Technology will play a vital role in how Aberdeen City Council is able to achieve these goals. In how it is able to retrofit housing projects, in how it monitors scarce resources and in many other projects. This is where we come in. It is only when we work together that we can see real progress.

Find out more

The need for urgent action: COP27 and the road to net zero

Microsoft 2021 Environmental Sustainability Report

Accelerating the Journey to Net Zero study

Microsoft Sustainability Webinar: From COP26 to COP27

Resources to empower your development team

Get started with Microsoft Cloud for Sustainability Training

About the author

Musidora joined the Microsoft UK Senior Leadership Team in February 2022 as Chief Sustainability Officer. She is accountable for driving sustainability outcomes for our customers, partners and internally. Prior to that, Musidora spent three years at Salesforce setting up and leading the Energy and Utilities Go to Market. She has extensive experience of the technology industry across hardware, consulting and software sales, over the past twenty years.

She featured at number 3 in the top 100 global sustainability leaders for 2022 in Sustainability Magazine, was named one of the top 100 female future leaders in 2020 by INvolve and Yahoo Finance UK, and was included in Kindness & Leadership’s Rising Star list for 2020.

Musidora is passionate about D&I and particularly in supporting more women in the STEM industries. She is an active coach, mentor and sponsor both inside and outside of the industry.

The post Aberdeen City Council shows ambition and leadership in tackling climate change appeared first on Microsoft Industry Blogs - United Kingdom.