Tag: Customer experience
Explore:
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
How to turn data insights into action
Over the next three years, global data creation is projected to grow to more than 180 zettabytes. One zettabyte is approximately a trillion gigabytes. To visualise it, let’s turn a gigabyte into a brick. 180 zettabytes would build around 46,475 Great Walls of China.
The developer-customer connection: Why dev-centred cultures are customer-centric cultures
Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation.
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies.
Empowering retail employees: How to transform the frontline
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers.
The top five ways to personalise your customer service
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased.
How to empower even more people by challenging accessibility standards
Discover how a unique start up is helping drive Microsoft’s accessibility journey by adding sign language to our website.
How to make customer experience the key differentiator in telecoms
Discover how to create personalised customer expereinces in telecom, reduce silos and innovate with new products and services.
How to build exceptional client experiences as a law firm
Legal firms are looking at technology to empower staff, improve client experiences and drive their practice forwards.
How retailers can manage financial risk and reduce fraud
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment.