Digital consumption is a growing part of the global economy. But even non-digital trade in goods and services increasingly depends on data to function effectively. Just as early economic progress was determined by a steady supply of hydrocarbons, the fourth industrial revolution will stand or fall on its ability to exchange and manage data. Our sustainable future depends on it.

The compliance challenges

Businesses and communities have recognised the urgent need to reduce carbon emissions, and environmental regulations are increasingly exacting. This requires collective measures to quantify and mitigate environmental impacts. But the burden of compliance on organisations is potentially onerous.

Practical digital tools

For a start, it involves recording your company’s environmental footprint over time and reporting to stakeholders. Recycling, input substitution and the use of carbon offsets all need to be monitored to optimise resource management. Without practical digital tools, most businesses struggle to meet these challenges, or act on them effectively.

Sustainability insights in the cloud

Collaboration with our partners and customers confirmed that automation and data connectors are essential for turning good intentions into action on carbon emissions. We therefore developed a suite of industry-specific cloud offerings that could marshal the capabilities of the entire Microsoft cloud. We wanted to give customers the benefit of accurate real-time data insights to help drive agility and innovation, as well as more sustainable operations.

Accelerate progress on emissions

The Microsoft Cloud for Sustainability helps organisations accelerate their progress in recording, reporting, reducing and replacing their emissions. It provides integrated and automated data insights drawn from across the business to guide more effective actions.

For example, scattered emissions data can be presented in a unified view to enable better reporting. Companies can offer sustainability scorecards to customers who’d like to track progress against their own emission reduction targets. Microsoft Azure also enables you to pinpoint emission areas that require special attention.

Flexible systems to manage intermittent supply

Actions at a company or individual level drive progress towards net zero. But sharing data at an industry-wide or even global level adds greater value still. This is particularly true of clean energy, which needs high quality, shared data to balance supply and demand for the grid.

Energy from renewable sources such as wind tends to be intermittent, which legacy energy systems weren’t designed to handle. High levels of data integration and automation can make these systems more flexible, however. For example, by enabling intelligent demand management in the cloud, it becomes easier to balance the grid.

“Today we still have a 20th century grid, contorting itself to meet the interdependent demands of clean but intermittent renewables, growing demand, accessible and affordable energy for all, and energy security. We need a new 21st century grid that can seamlessly link demand and production, and this will only be possible with real-time, robust data.”

Mike Barry, Sustainable Business Expert

Shared data enables collective action

Market stakeholders need to share data freely to make this approach work in practice. But is the market ready or able to deliver this unprecedented level of data-sharing and cooperation, in what is supposed to be a competitive environment? Until regulators decide to step in with legislation that actively requires companies to share data, businesses need to accelerate their own transition to a more sustainable future. Fortunately, the cloud offers a highly flexible means of doing this.

Sustainable solutions in the cloud

At Microsoft, we’re committed to delivering trusted, integrated, data-driven solutions to accelerate the energy transition. Microsoft Azure and Microsoft Energy Data Services enable you to deploy cloud, data, and AI for improved KPIs that guide more effective operational decision-making and provide best-in-class sustainability metrics. With useful and reliable data insights available in the cloud as a single source of truth, your company’s culture can get aligned around sustainable growth.

Foundations for a lower-carbon future

By embracing the potential of Microsoft Cloud, you put in place the digital foundations for a lower-carbon future in which shared data and industry-wide collaboration can flourish. Learn more about Microsoft’s Cloud for Sustainability and other initiatives to accelerate your journey to net zero, such as the use of quantum computing to solve problems around the shift to renewable energy sources.

Find out more

5 steps to decarbonise the energy sector and reach net zero – Microsoft Industry Blogs – United Kingdom

Increasing transparency for carbon credits with Environmental Credit Service – Microsoft Industry Blogs

What’s new with Microsoft Cloud for Sustainability – Microsoft Industry Blogs

About the author

Kevin is responsible for developing the UK strategy in energy and utilities, supporting the enterprise commercial team to help clients achieve more. Working as part of the leadership team in Manufacturing and Resources for Microsoft UK, he supports the development of new digitally enabled markets, helping Microsoft continue its transformation from a technology vendor to a trusted partner.

Kevin is an Honorary Research Fellow with Warwick Manufacturing Group, supporting leading academic work to help solve infrastructures challenges in cyber security. He also works across government, academia and industry within the Construction Leadership Council, helping to accelerate digital transformation within the built environment.

The post Empowering the sustainable economy with data-driven clean energy appeared first on Microsoft Industry Blogs - United Kingdom.

In this role, I get to work with so many organisations that are determined to collectively make a difference and accelerate our journey to net zero. One such organisation is Aberdeen City Council. I met with the Corporate Management Team and Alex Nicoll, co-leader recently to discuss their vision for the Council and its ambitious sustainability goals.

The team at Aberdeen sees acting on sustainability as a social and environmental duty. The Climate Change Scotland 2009 Act set out targets to reduce carbon footprints, make the best use of resources, reduce waste and protect water. It is something that Aberdeen City Council takes very seriously.

On the council’s own progress, Andy MacDonald, Director of Customer Services at Aberdeen City Council, said, “We will achieve net zero corporate carbon emissions by 2045 at the latest, with interim targets of a reduction of at least 48% by 2025 and a reduction of at least 75% by 2030. As a city at the heart of the energy sector, the energy transition is a vital priority for Aberdeen. Using skills, knowledge, and experience as a world-leader in energy, the city is investing in net zero technology, building low carbon infrastructure and reskilling and upskilling to support a just transition to net zero.”

This isn’t a new vision for the city. It began its journey to net zero several years ago. In 2020 the Council set out its Energy Transition Vision. This is its progressive plan to position Aberdeen as a climate positive city while helping to lead the world on the rapid shift to a net zero future.  

The city has also launched Aberdeen Adapts, which is a framework for city-wide adaptation to changes to our climate. The framework incorporates the views of local organisations and communities, and sets the direction to build long term city climate resilience.

Working with its citizens is key to meeting these goals. In fact, it is critical. We are all in this together so only by bringing the community into the actions taken can we see the change we need.

The Council has developed a Net Zero City Routemap, along with its Energy Transition Vision, following public consultations and engagement with citizens. This collaborative approach with stakeholders, both public and private, and communities is what will allow Aberdeen to succeed. With investment in the plans going far beyond the Council and into the communities they are supporting, there is a collective effort to see real change.

Making progress

The Council is already further along than many. It has been leading on low carbon technology with two hydrogen refuelling stations to service its growing hydrogen bus fleet. It has also rolled out LED street lighting, expanded its range of electric and hydrogen fleet vehicles, increased connections to district heating for some public buildings and council housing, and installed several green roofs across its buildings.

This overarching approach to reaching Net Zero means every part of the Council is being reviewed and changes made where needed. It also shows the citizens of Aberdeen that their Council is taking its commitment to everyone’s future seriously.

Technology will play a vital role in how Aberdeen City Council is able to achieve these goals. In how it is able to retrofit housing projects, in how it monitors scarce resources and in many other projects. This is where we come in. It is only when we work together that we can see real progress.

Find out more

The need for urgent action: COP27 and the road to net zero

Microsoft 2021 Environmental Sustainability Report

Accelerating the Journey to Net Zero study

Microsoft Sustainability Webinar: From COP26 to COP27

Resources to empower your development team

Get started with Microsoft Cloud for Sustainability Training

About the author

Musidora joined the Microsoft UK Senior Leadership Team in February 2022 as Chief Sustainability Officer. She is accountable for driving sustainability outcomes for our customers, partners and internally. Prior to that, Musidora spent three years at Salesforce setting up and leading the Energy and Utilities Go to Market. She has extensive experience of the technology industry across hardware, consulting and software sales, over the past twenty years.

She featured at number 3 in the top 100 global sustainability leaders for 2022 in Sustainability Magazine, was named one of the top 100 female future leaders in 2020 by INvolve and Yahoo Finance UK, and was included in Kindness & Leadership’s Rising Star list for 2020.

Musidora is passionate about D&I and particularly in supporting more women in the STEM industries. She is an active coach, mentor and sponsor both inside and outside of the industry.

The post Aberdeen City Council shows ambition and leadership in tackling climate change appeared first on Microsoft Industry Blogs - United Kingdom.

New infrastructure, new business models, new partnerships, new energy markets, unknown costs – this complex terrain is uncharted. So, given the industry’s net zero aspirations and goals to decarbonise, how can business decision-makers make the most of today’s unique opportunities, while mitigating the accompanying risks?

Together with Avanade and Accenture, we’ve created a five-pillar approach to decarbonise the energy sector. It incorporates targets for reducing system costs and goals for boosting and balancing the national energy supply. It also advocates that stakeholders adopt open data principles, new skill sets and a shift in organisational culture. This will support innovation and new business models.  

1.      Decarbonise energy supply

A 25 percent reduction in the levelised* cost per megawatt-hour of grid-scale renewable revenue streams, maximise renewables and optimise nuclear energy value.

*Lifetime costs divided by energy produced.

Core to the government’s aims to reach net zero by 2050 is the goal to decarbonise the energy sector. The government expects emissions need to be reduced by at least two-thirds by 2035 and by at least 90 percent by 2050.

The sector has already significantly cut the levelised cost of wind. However, we believe more can be done with the help of data analytics. For example, Danish renewable energy supplier Ørsted constantly streams data from thousands of turbines. Using Microsoft-powered analytics and AI, it can maximise capacity and drive down operational costs by predicting and pre-empting usage. As a result, they’ve been able to reduce coal consumption by 82 percent in the last decade. They’re planning to fully phase it out by 2025.

2.      Balance the system

Operate a zero carbon electricity system by 2025 and cut the cost of connecting generation, storage and load by 20 percent.

By balancing hydrogen storage through the production of green hydrogen when there is excess wind power and flexible thermal generation with carbon capture and storage, organisations can build more cost-effective systems.

Along with Accenture, we’ve proposed an industry target to cut the cost of connecting energy generation, storage and load by 20 percent in three to five years.

To achieve this, the energy sector needs to take new approaches to system planning and operations. They can achieve this by using smart technology, such as digital twins. With smart grid solutions to increase visibility and control, the network could also work at higher levels of utilisation. As a result, they can more effectively balance power flows as demand rises.

For example, bp uses Azure digital twins to help their sustainability goals and make the transition to net zero carbon by 2050 or sooner. By looking at past and real time data, they can predict future data and improve the efficiency of their facilities.

3.      Electrify demand

Enable 50 percent of new electrification load (transportation and heating) to contribute to system balancing.

If an integrated digital approach is adopted across the energy system, it will help optimise generation and supply. It will also create a grid in which system balancing can be fine-tuned. In the future, this will enable at least half of new electrification load growth to flexibly contribute to system balancing and/or the overcoming of network constraints.

Additionally, hydrogen has a key role to play. Both to store energy and to help balance the system and decarbonise high-temperature industrial processes where electrification is not viable.

Centrica Storage is working with Net Zero Technology Centre and mixed reality specialist VISR Dynamics with support from Microsoft to grow new ways of working. They use HoloLens 2 to support frontline workers and streamline processes on the way to net zero.

4.      Trusted data

Make industry data trusted, open, secure, consistent, accessible and usable to drive efficiency and innovation.

When an organisation creates or adopts an open data standard, it can ensure consistency and predictability for data users. The data also becomes easier to compare and link up, which encourages interoperability between systems and ways of working. This is a powerful asset in business partnerships. In addition, as data becomes easier to access, open innovation often follows. New ways of working help accelerate development processes, enabling smarter solutions and reducing costs

For example, stakeholders can better assess the feasibility, location and operation of projects, as well as practical questions, such as where to connect to the system.

We already have direct examples of sharing trusted information, with Centrica Storage building cross-industry partners and even tech partners in Microsoft. Our partnership with Accenture, Avanade is also helping UK’s transition to net-zero carbon emissions by empowering energy companies with the tech to reach their goals.

5.      Enable the digital workforce

“A technology-powered workforce which is diverse, inclusive and effective.

Net zero will be enabled by new business models centred on digital ecosystems and the cloud. To realise this vision, organisations will need new skills in communications, data infrastructure, analytics and data science. Radical innovation and systemic transformation are best supported by highly agile, dynamic teams that specialise in digital and sustainability solutions.

Leaders need to build a growth mindset culture and focus on re- and upskilling their workforce to be digital-ready. Our Digital Skills Hub has lots of resources to help organisations build the skills they need now and in the future.

Decarbonise and deliver a net zero future

We believe that if the energy sector can implement these pillars in the next three-to-five years, it will be in a strong position to drive the government’s 2050 net zero target and help create a sustainable future for all.

Find out more

About the author

Kevin is responsible for developing the UK strategy in energy and utilities, supporting the enterprise commercial team to help clients achieve more. Working as part of the leadership team in Manufacturing and Resources for Microsoft UK, he supports the development of new digitally enabled markets, helping Microsoft continue its transformation from a technology vendor to a trusted partner.

Kevin is an Honorary Research Fellow with Warwick Manufacturing Group, supporting leading academic work to help solve infrastructures challenges in cyber security. He also works across government, academia and industry within the Construction Leadership Council, helping to accelerate digital transformation within the built environment.

The post 5 steps to decarbonise the energy sector and reach net zero appeared first on Microsoft Industry Blogs - United Kingdom.

Firstly, it will have an impact on how an organisation is able to operate and respond throughout this period. Safety, physical distancing, moving to remote working where possible, and potential staff shortages will all affect an organisation. Secondly, it will likely change how utilities look to operate in the future.

The future of utilities: driving digital

For some of our customers, we’ve found the focus for them has purely been supporting core business activities and keeping the grid reliable. However, for others it has presented an opportunity to accelerate their digital optimisation and transformation strategy.

The industry is already transforming. To succeed in the future of the utilities industry, the right balance between reinventing, growing its core business, and expanding into new business models and revenue streams must be maintained. The IDC FutureScape: Worldwide Utilities 2020 Predictions Report highlights a few statistics:

The journey to an agile organisation

Digital technology is clearly not new for utilities, but for many, COVID-19 has rapidly accelerated adoption. Utility organisations have reacted quickly and in some cases, have started to actively explore how their business will operate in the future. The future of the utilities industry will focus on digital dexterity. We’re already seeing a less technology risk-averse customer appear.

To help with this process we are supporting in three key ways:

1. Navigate the now: Supporting our customers’ most pressing needs to maintain business continuity despite the disruptions and restrictions of the moment.
2. Plan the comeback: Helping our customers prepare to rebound their business as restrictions ease in a time of continued uncertainty and upheaval.
3. Shape the new normal: Helping to reimagine our customers’ business models to leverage insights, streamline operations, and realise business efficiencies to succeed in an environment that will likely be permanently altered from pre-pandemic times.

Many are still very much focussed on the first two phases. This includes; employee safety, business continuity, expanding remote operations, and finding new ways to engage with customers.

There is also a desire to accelerate back to a ‘new normal’, or at least a new way of operating. Utility businesses are well prepared. However, there are a number of ways to enhance the response to potential issues that arise in the short-term. This can even be done while allowing new ways of working in the future.

We’ll take a look at how the utilities sector can leverage technology to gain these capabilities in order to operate as effectively as possible.

Impact on industry and rising trends

The delivery of power services will continue as normal as utilities focus on core operational business activities. However, construction, renewables, and new business projects are likely to be impacted due to logistical and supply chain issues.

We’ve seen shifting consumption patterns and drop in demand as well as customer churn and bill revenue losses. This will make the future more difficult to forecast. UK energy companies will find themselves re-prioritising IT tasks and managing customer expectations differently.

However, the International Renewable Energy Agency doesn’t believe COVID-19 will impact the transition to net-zero C02 emissions. Now is a great opportunity to assess and address sustainability opportunities ready for a ‘greener’ new normal.

How digital technology opens key opportunities for utilities

Businesses are responding and planning their comeback. We’re focussing on working closely with utility businesses to maximise the impact of their digital technology investment.

Our customers are exploring opportunities to work differently, and this will have the maximum business impact. This includes increasing remote monitoring and automation to reduce onsite presence and streamline operations.

By increasing digital engagement, utilities will leverage new channels and technologies to deliver more personalised customer experiences. The use of analytics to drive personalised customer experiences, including proactively contacting at-risk customers, is a new area to adopt.

Most utility organisations had to implement various forms of social distancing, including quickly enabling a remote workforce. Moving to remote collaboration tools and cloud-based platforms not only empowers a remote workforce, but keeps firstline workers onsite connected.

Use forward-looking strategies for agility now and tomorrow

The utilities sector must ensure that it has forward-looking strategies in place to address various scenarios that may arise during the three phases. Business continuity will remain of paramount importance. This is to ensure the grid stays reliable and workers and customers stay safe and healthy.

There is a real opportunity to consider future investments in a greener and sustainable power system. The UK government is formulating policies to stimulate the economy. Energy infrastructure that will help meet future carbon reduction targets is a strong area for investment. Utilities have an opportunity to increase their investment and focus on efficient and carbon-reducing energy infrastructure that is sustainable, technologically advanced, and future-focussed.

To be successful in the future of the utilities industry, organisations must continue a journey of digital agility. Look at technology and processes aligned to optimisation and innovation. You must also learn to follow a ‘business innovation sprint’ mindset: think big, scale fast, and fail fast.

Roberta Bigliani, Vice President of IDC Energy Insights sums this up well:

“It is not easy, but utilities must maintain the right balance between reinventing and growing their core business while expanding into new business models to get new revenue streams. This requires top management to balance investments accordingly, to have the courage to challenge the status quo, and to disrupt the old ways of working — opening companies to the ecosystem to ignite innovation and recruit scarce talent. It also requires a new company culture — less bureaucratic and more agile — with the goal of making companies relevant, resilient, and more flexible toward risk”

In the next blog in this series we will dive deeper into the customer experience and asset optimisation areas, with new insights from our partner SparkBeyond.

Find out more

Learn how to support resilient operations

About the author

Rik is responsible for establishing and driving Microsoft’s strategy and position in energy and resources in the UK.

Prior to joining Microsoft, Rik worked at Cisco for 13 years, with global roles in digital transformation, IoT/IIoT, and security in energy and process industries, specialising in new and emerging technology adoption. He created a number of global solutions, validated designs, training and collateral for industrial environments, with a focus on the OT/operational domain.

Rik has worked in various standards bodies/consortia including Open Process Automation, IEC61850, IEC62351, and been UK Cigre SCD2 Lead.

He has written for industry publications and journals, authored multiple technical and business white papers, and is a published author with a book on advanced security for IoT/IIoT.

Rik holds a Bachelor’s Degree, and an MBA focused on international leadership.

The post Digital agility: the future of the utilities industry appeared first on Microsoft Industry Blogs - United Kingdom.

This is a period where utilities can focus on digital dexterity – actively engaging new technology to enable and transform business operations. This is to ensure the grid meets the reliability and safety requirements customers and regulators demand.

It’s not just about being innovative and flexible with technology. The trust in digital and the new working patterns it enables must also be addressed through people and culture. A data-driven strategy combining technology, people, and processes in a trusted environment will help employees and customers navigate changes where a timely response is of the essence. This will set energy utilities on a path of future success.

A few ways you can do this is to take a cloud-centric approach and make use of collaboration tools. Data and analytics will help employees maintain effective customers engagements but you may also need to think about new approaches to accurately forecast energy trading and the debt position that will arise as a result of shifting demand patterns.

Here are four ways to help with internal and external digital dexterity.

1.      Workforce transformation

Most utilities have planned for, and already implemented changes to the way they work, from reducing meeting sizes to fully closing-down work locations and preparing contingency field workers.

IT teams are closely working with their colleagues on network and communications infrastructure. They need to ensure continuity of business is maintained while you move to a remote workforce, including keeping data secure. Moving to remote collaboration tools and cloud-based platforms alleviates on-site staffing issues, enables speed of decision-making, and allows for remote expertise to be brought in from any location. Employees will also need the skills to be confident and get the best out of these platforms. Some type of re- or up-skilling may be required to ensure the trust needed.

What it means for businesses

Think of this as an opportunity to assess future workforce patterns. Combine your data and analytics with intelligence on cloud-based platforms like Dynamics 365 to provide better business outcomes and customer experiences. These will also allow your workforce to access the information they need, when they need it, quickly and securely from wherever they are.

What it means for employees

Working remotely doesn’t mean being isolated. Microsoft Teams lets employees chat, meet, or collaborate quickly and securely. There’s app integration for maintenance, job scheduling, job task completion, documentation, remote assistance, and it works on a range of devices for field-based, office-based, or home workers.

By inputting a degree of automation and using platforms that simplify processes, your employees will also have time to invest in up-skilling to match the workplace transformation.

What it means for customers

By moving to cloud-based platforms, you can provide a single view of a customer. This means you’ll be able to provide up to date, contextually relevant information to your customers. Solve problems quicker, and use data to create better experiences.

2.      Customer experience

Call centre staffing and availability will be impacted, this means you can leverage new technologies such as chatbots, apps, and websites to deliver digital customer experiences. The biggest impacts on customers will be an increase to their energy bill as they work from home and potentially also an inability to pay. Use analytics to better engage with customers, predict customer churn, and identify vulnerable customers where you can proactively offer help.

What it means for businesses

Use a platform like Dynamics 365 to give employees a single view of customer information and lean on digital channels to support impacted call centre staff.

Use PowerApps to create easy tools that can quickly inform employees of new information, points of contact, and give them the ability to update their managers on their changing situation.

What it means for employees

Automated chatbots can help answer frequently asked questions. Data and analytics will provide customer-specific information and engagement suggestions as well. These will help give employees more time and knowledge to provide personalised customer support.

What it means for customers

Both business to business (B2B) and business to consumer (B2C) customers will be impacted. Consider reverting rates to non-time-of-use tariffs, allow customers to modify their energy plans mid-cycle, introduce bill payment holidays, and proactively contact customers to offer advice.

3.      Remote monitoring and automation

Reduce physical onsite presence and streamline operations, with IoT technologies for remote monitoring, remote control, and automation of simple tasks. You can then take advantage of the data collected to create processes and quickly adapt to changing working patterns. Deliver an intelligent, connected field service by moving from a costly break–fix model to proactive, predictive maintenance.

What it means for businesses

By enhancing facilities and assets with technology and equipping field workers with mobility tools, you can use data to predict, detect, and resolve issues before they become a problem, saving you time and money. Timely data analysis will focus operational activities, prioritising work with essential assets and deferring the maintenance schedule of those less critical.

What it means for employees

Your technicians will have the time, tools, and information they need to resolve problems correctly the first time. Use remote assist and augmented reality to allow technicians to collaborate more efficiently by working together from different locations.

What it means for customers

Remote monitoring and automation ensure consistent and dependable operations, meaning less downtime.

4.      Understand and forecast change

Focus on forecasting and prediction for an ongoing drop in demand (US energy consumption was three percent lower in March 2020 than in 2019, a loss of about three years of sales growth), and a shift in energy consumption patterns, not just on your network, but in the context of customer churn and bill revenue losses. Use innovative technologies such as AI and analytics on both forecasting and debt models to ensure forecasts do not swing wildly and drive up costs.

What it means for businesses

Data and analytics can further enhance the complex forecasting models of today. This will add additional resilience in predicting demand, future buying patterns, and shifting debt position. The increase in home energy consumption won’t fill the gap left by the drop from industrial customers. With a moving timeline due to economic unpredictability, accurate forecasting has increased relevance. There is opportunity to focus on renewable energy integration and tying dynamic grid balancing into new business models for real-time prediction.

What it means for employees

Employees will be able to drive change quickly using precise load forecasting to ensure operations aren’t interrupted in the coming months and preventing power outages. AI and data analytics can help reduce stress levels for your employees by taking over certain administrative tasks. They will then be able to focus on more critical work, improving the efficiency of internal processes, leading to reduced cost, and improved service.

What it means for customers

You will be in a better position to provide a reliable service to customers. Also you will ensure costs are not driven up due to fluctuating forecasts. This is especially critical as customers may have an inability to pay bills or seek payment holidays.

Support your customers and employees

By maximising the impact of AI, data, and analytics, you can gain better operational resilience and business digital dexterity. You’ll also be able to provide stable and empathetic customer experiences. With these tools and an environment of trust, your employees will feel supported and empowered.

Find out more

5 tips to keep your remote team engaged and motivated

About the author

Rik is responsible for establishing and driving Microsoft’s strategy and position in energy and resources in the UK.

Prior to joining Microsoft, Rik worked at Cisco for 13 years, with global roles in digital transformation, IoT/IIoT, and security in energy and process industries, specialising in new and emerging technology adoption. He created a number of global solutions, validated designs, training and collateral for industrial environments, with a focus on the OT/operational domain.

Rik has worked in various standards bodies/consortia including Open Process Automation, IEC61850, IEC62351, and been UK Cigre SCD2 Lead.

He has written for industry publications and journals, authored multiple technical and business white papers, and is a published author with a book on advanced security for IoT/IIoT.

Rik holds a Bachelor’s Degree, and an MBA focused on international leadership.

The post Digital dexterity: 4 ways you can support energy customers and employees while staying resilient appeared first on Microsoft Industry Blogs - United Kingdom.