Zellis is the largest provider of payroll and HR software and managed services to companies in the UK and Ireland, trusted by 42% of FTSE 100 companies. 

In this final blog of our four-part series, we’ll take a look at their flagship product, Zellis HCM Cloud. Read on to discover how your organisation can benefit from AI-powered payroll solutions that drive efficiencies right across your business.

Modern experiences that navigate challenges 

Organisations and employees are still navigating challenging times in the wake of Covid and the ongoing cost-of-living crisis. These macro events have fuelled ongoing legislative change and increased complexity across the board. In today’s fast-moving and often unpredictable world of work, it’s no longer enough to ensure efficient payroll and HR processes. Organisations need the very best AI-driven HCM technology to ensure compliance with complex regulations, unlock data-driven insights, and provide people with modern, digital experiences.  

Zellis has tackled the challenge by providing the most engaging, empowering, and efficient AI-powered HR and payroll solution in the UK and Republic of Ireland markets. 

Delivering award-winning solutions 

Zellis HCM Cloud can help you achieve a lot more than the smooth running of payroll and HR processes. It’s a data-driven, cloud-based, and open HCM software platform, complete with award-winning solutions for payroll, HR, benefits and recognition. Built on Microsoft Azure, Zellis HCM Cloud also connects into the AI-based Microsoft Power Platform – PowerBI for analytics and Power Automate – to create business-wide efficiencies. 

Let’s start with Zellis’ cloud payroll software. It’s automated, accurate and compliant, affording the flexibility and peace of mind that organisations need. You can either use it as a standalone, best-in-class payroll solution, or together with their HR solution. 

Then there’s the HR management software. This empowers your employees, creating process efficiencies via automated AI-driven workflows that free up time for HR to spend on strategic activities. From hire to retire, it supports productivity, enables intelligent reporting, and supports exceptional experiences. 

In addition, the MyView PayNow app is designed to support financial wellbeing. This self-service app, available as an extension to the MyView portal, helps your employees to better understand their pay and benefits, manage their budgeting, choose when to get paid (also known as flexible pay), access free guidance, and save for a rainy day. 

Building innovations of tomorrow 

Leveraging Microsoft technology has enabled Zellis to establish a dedicated Zellis AI Lab to build expertise in AI, exploiting the potential of the Zellis Intelligence Platform combined with Microsoft Azure and OpenAI.  

One of the first products developed in the Zellis AI Lab is a Generative AI-powered chat user interface for use by customers’ colleagues. This is designed to support their engagement and drive HR efficiencies by helping employees to perform HR tasks and understand payslips and employment conditions without needing to raise a ticket.  

This frees up time for the HR and Payroll teams to concentrate on more strategic areas, such as strategy planning by using Zellis AI-driven predictive analytics, instead of spending hours on purely reactive work such as answering employee queries.  

Early indications show that by using AI in this way, customers could reduce the time it takes to respond to employee queries by around 75%.  

Unlock the value of the cloud 

AI software published on the Microsoft marketplace forms a powerful mix of innovation, reliability, security and convenience. If you’re looking for solutions to fuel your cloud transformation and grow your business, it’s the place to shop.   

To move at the speed of business today, many companies prefer buying to building cloud apps. This allows them to offload the associated costs and management onto SaaS partners.  You’re able to use private offers to get exactly what you need, including customised terms and conditions, negotiated pricing, prototypes for proof of concept, and tailor-made solutions.  

Better still, transact in a single, accessible place, reducing procurement complexity, saving time and simplifying billing. Apply 100% of the value of eligible purchases to your organisation’s Azure cloud commitment and get faster time-to-value with solutions that work with your current technology. 

All while enjoying the peace of mind that comes from buying and running solutions on a trusted cloud with industry-leading security.   

Boost your HR and payroll solutions with AI power 

Ready to deploy transformational employee experiences across your organisation? 

Visit the Microsoft marketplace to buy Zellis HCM Cloud now, or contact our team at ISVUK@Microsoft.com.

Other blogs in this series

Blog 1: Driving your AI transformation with the Microsoft marketplace 

Blog 2: Safeguarding your business with AI-powered security solutions 

Blog 3: Optimising business operations through AI-powered solutions 

About the author

James joined Microsoft 15 years ago and has held leadership positions across the Consumer, Enterprise, and the Partner teams at Microsoft. James is currently the ISV Ecosystem Lead and has a passion for people and technology coming together to drive customer success. James has been at the forefront of Cloud & Digital transformation for the last 10 years launching new business models and driving transformation through the Microsoft Partner ecosystem resulting in and contributing to exciting new revenue streams and significantly accelerated growth for Microsoft and Partners.

The post Deliver transformational employee experiences through AI-empowering solutions   appeared first on Microsoft Industry Blogs - United Kingdom.

Today, the pressures are different. The global workforce is shrinking as the population ages. Labour productivity is in the doldrums. And, with a more connected global population, security threats emerge and evolve faster than ever. While human ingenuity and expertise will always be needed to defend against these threats, 87% of leaders see AI as a market advantage.  

Whether you’re looking to improve agility and security in your SAP workloads, wanting to innovate without disrupting core business processes or looking for more control over your SAP migration, the cloud and AI offer a unique opportunity.

Here are five ways the Microsoft Cloud can help you harness the power of AI and extend your SAP capabilities. 

1. Create faster with AI-driven data insights

In a world of deadlines and labour-intensive tasks, innovation and creativity can suffer. By integrating Azure AI services to your SAP data, you can optimise your workflow and empower your employees to create ideas and content faster. Our AI-powered data platforms also help you complete time-consuming tasks with ease, offering instant and intelligent insights that propel your work forward. 

An example is the Microsoft Fabric platform. It delivers data analytics in a software-as-a-service model, with an open, lake-centric data architecture and deep integration with Microsoft 365. Its built-in AI Copilot helps you find out what you need to know using natural language. In addition, it’s built to work across clouds, so you can easily migrate elsewhere in the future. 

Part of the Microsoft Intelligent Data Platform is Power BI, relied on by the vast majority of Fortune 500 companies. With easy-to-use AI analysis capabilities and AI-powered data summarisation, it helps you find insights, make decisions and take appropriate action with ease.  

2. Improve collaboration and productivity

To get the most from your employees, they need to be freed from siloed technology, software and business processes. You can enhance employee productivity by integrating and giving access to SAP data in Microsoft 365. 

With Microsoft 365 Copilot, your AI assistant can help you keep work organised and your employees productive. It combines the power of large language models (LLMs) with your data in the Microsoft Graph – your calendar, emails, chats, documents, meetings, and more – and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet. 

Copilot for Microsoft 365 works alongside your favourite day-to-day office apps. Just a few examples:

• You can be more creative in Microsoft Word, as Copilot writes, edits, summarises and creates alongside you. Rapidly find key information or get a head start by generating (and then re-generating) a full client brief.

• Copilot helps put all the rich capabilities of Microsoft Excel at your fingertips. It will review and edit data with simple prompts, make sheet-wide updates in seconds, and visualise key insights from large data-sets. 

• In Microsoft PowerPoint, you can now quickly summarise an entire presentation deck, or organise your deck into sections. Copilot also makes it easy to transform existing written documents into full decks, complete with speaker notes and sources – all with a few simple, spoken prompts. 

• With Microsoft Outlook and Teams, Copilot lightens the load and provides the gift of clarity. Summarising long email or message threads (with bullet points and all), pulling out different opinions expressed in meetings, and quickly drafting suggested replies and action items, all in real time. So you can unlock the magic of efficient and effective meetings. ​ 

Combining Microsoft Generative AI with SAP’s SuccessFactors and Joule enables new experiences for HR leaders, recruiters, hiring managers and employees. They can now create tailored job descriptions based on SAP SuccessFactors data and external data. Or rapidly generate interview questions based on an applicant’s CV. Using Microsoft Viva Copilot, employees will be able to curate their own learning paths. 

3. Simplify with automation and innovation

When great ideas or highly productive employees are held back by repetitive or labour-intensive business processes, it can stifle progress and creativity. Simplify your business process with AI-driven development and automation, using your SAP data. 

For over a decade, we’ve been progressively unifying the Microsoft Power Platform into a unique, fully integrated and cloud-powered suite. With solutions such as Power Apps, Power Automate, Power Virtual Agents and AI Builder, we’ve reinvented how all makers develop software, further democratising access to innovative business solutions.

Today, all employees have access to the tools they need to create applications, solve problems, automate workflows and analyse data more effectively. With Copilot working as your AI assistant in Power Apps, the development process is more accessible and less repetitive, so your development cycles don’t get slowed down.

Just describe your goal verbally, and Power Apps will use integrated AI to generate code, and even build complete apps. Check out the latest AI and other advances built into Power Apps.

You can also auto-generate working apps and data within seconds from images and design files. Save time, build more complex solutions, and reimagine business applications. Empower anyone across the business to create apps quickly and easily. 

4. Improve developer productivity with Copilot

Working faster and smarter can be crucial when it comes to business competitiveness and innovation. One of the most exciting new capabilities we’ve recently launched with GitHub is a new service we call GitHub Copilot. It can empower developers to save time and energy with AI-generated code, and helps easily integrate AI capabilities into SAP ABAP applications. 

GitHub Copilot provides an AI-pair programmer that works with all of the popular programming languages. This dramatically accelerates developer productivity. Up to 46% of all new code written by developers using Copilot is now fully AI-generated, with developers reporting a 55% productivity boost by using Copilot. 60% to 75% of developers who use GitHub Copilot also say it helps them focus on more satisfying work and enjoy their jobs more. 

5. Stay ahead with AI-driven security

Keeping protected against cyberthreats in today’s security landscape means being able to respond quickly and effectively. With Microsoft Security Copilot, you can do just that. 

Security Copilot combines the most advanced GPT4 model from OpenAI with a Microsoft-developed, security-specific model. It’s powered by Microsoft Security’s unique expertise and scale, sifting through 65 trillion signals daily. So whether you need to detect hidden patterns, harden defences or respond to incidents in your SAP systems, it’ll help you do it better and faster. 

As the first and only generative AI security product to help defend organisations at machine speed and scale, Security Copilot helps you be more effective and efficient while also supporting your teams to solve security challenges. It runs on our security and privacy-compliant hyperscale infrastructure, which is unique to Microsoft and brings the full benefit of being on the Azure cloud platform. And over time, it will work with a growing ecosystem of products from third-party vendors. 

With this comprehensive approach, and all your security capabilities in one place, you’ll benefit from unparalleled simplicity, visibility, automation, and intelligence.  

Extend SAP and innovate on Microsoft Cloud

Redefine what’s possible by integrating AI and Microsoft into your SAP data. It can help empower your employees, accelerate savings in your business, optimise your workload and enhance your productivity.  

To learn how AI can benefit your organisation and how we’ll support you through the change, please contact the authors, Sean Pilkington and Tom Payne, or your Microsoft representatives. 

Find out more

Microsoft Discovery Day: SAP on the Microsoft Cloud

Maximize SAP Investments by Migrating to the Microsoft Cloud: On-demand webinar

Innovate on Your SAP Data with Power Platform Integration: On-demand webinar

About the authors

Sean Pilkington

As the SAP on Azure UK Lead at Microsoft, Sean draws on over 20 years of experience in SAP design and solutioning to help clients visualise how their SAP solutions can be deployed into the Azure cloud. He thrives on demonstrating innovative technology that seamlessly blends with SAP to give customers the best experience, while enabling their business to drive down costs, increase ROI on technology and accelerate their digital transformation.

Tom Payne

As the SAP on Azure Sales Lead at Microsoft, Tom brings a wealth of experience to empowering SAP customers as they embrace cloud transformation with Microsoft Azure. He is adept at simplifying complex technology applications while optimising the customer journey.

The post Embrace the art of the possible: 5 ways Microsoft AI can enhance your SAP workload  appeared first on Microsoft Industry Blogs - United Kingdom.

As a society, we use apps to manage, connect and augment our day-to-day lives. So, it’s understandable that when we go to work, we expect to have the same. Apps can help organisations modernise processes, create new innovations and uncover opportunities.

According to the IDC, this growing demand for digital solutions means that 500 million new applications will be built in the next five years. And with a shortfall of 4 million developers predicted by 2025, most organisations don’t have enough developers to create the apps they need. We call this the App Gap Challenge:

The gap between the number of software developers you have today and the number of software developers you need to build the next generation of apps.

So how can organisations solve this? Low/no code platforms like Microsoft Power Apps can help speed up app development and democratise it across the organisation.

Empower developers to innovate with low/no code

Low/no code solutions allows the rapid building of solutions that automate and streamline routine tasks. This allows developers to focus on more high-value, complex work. According to The Total Economic Impact™ Of Power Apps commissioned study by Forrester Consulting, Power Apps can reduce app development and costs by 74 percent.

It can also help organisations drive a growth mindset culture in development teams. They can use Power Apps to quickly prototype a new idea and deploy this capability rapidly.

Take, for example, AstraZeneca’s HealthyMind app. The biopharmaceutical company wanted to ensure their employees had convenient, secure access to mental health resources. It took the developer team just four months to build the solution on Power Apps.

“Key to the choice [of Power Apps] was its ease of use. It is low code, so it is quick to develop and deploy. This all meant that we were able to design and build HealthyMind very quickly,” says Matt O’Halloran, Head of Workplace and Enterprise Services at AstraZeneca.

A platform like Power Apps can also connect to hundreds of different data sources including Microsoft Dataverse. This brings all your business data together into a single source of truth. Your developers can easily customise and extend capabilities in Azure and leverage business data from your systems of record such as Microsoft Dynamics 365 and Surface through Microsoft 365.

“[HealthyMind’s] natural integration with the broader suite that we use enabled us to deliver the application within the context of Teams, which was another game-changing factor,” says O’Halloran.

Drive digitisation with citizen development

With low/no code, development is democratised throughout your organisation. It allows anyone to solve business problems themselves.

At Centrica, citizen developers have built over 1,000 apps.

“We’ve really embraced this technology in Centrica. We’ve made an effort to be on the front foot and use the latest technology first, rather than waiting for it to be embedded and then acting,” says James Boswell, Director, Design and Engineering at Centrica. “It was a conscious risk but it’s worked really well – it’s giving us some great benefits and rewards and we’re well on the way to ensuring all our employees are digital employees.” 

For the energy services and solutions company, Power Apps has changed perceptions and steered to business-led development. Take, their finance team for example, in a couple of months they built an app that simplified and automated coordinating tax returns across different regimes. 

Build fusion teams to digitise and innovate faster

What happens when you combine your pro developers and citizen developers? You build fusion teams and unlock the true value of low/no code. According to Gartner, 84 percent of companies already have a fusion team.

By bringing together people with different experiences and knowledge into a multi-disciplinary team, you’ll build more innovative, inclusive apps, faster.

In a fusion team, citizen developers, with the support of pro developers, can rapidly build more complex applications. Citizen developers can focus on the UI, whilst pro developers can create and manage the APIs needed to enrich the application with key data sources. This accelerates time-to-delivery. Fusion teams can deploy solutions up to two and a half times faster than traditional siloed teams.

Centrica used a fusion team to develop an app that matches Centrica volunteers with people from the Trussell Trust charity.

“We’ve got people from all over the business working together. Some are working on the development work, some on the UI, some acting as scrum masters to manage the project. It’s all being done by people who came to the clinics and volunteered. And it will be a huge help to the Trussell Trust,” says Roy Young, Global Head of Office 365.

Build a fusion team

1. Find your use case

Pick a relevant problem that needs solving quickly and when solved, provides a considerable impact.

• Assemble your team

Have a mixture of proactive employees from across many lines of business, such as customer service, developers, team leaders, business leads.

• Plan your roadmap

Determine how much time it’ll take to create, implement, and produce results. Make sure you have time to troubleshoot and determine which solutions work best.

• Accept mistakes along the way

By working in an agile environment, your team will constantly be testing and may have to be ready to pivot when necessary.

Drive digitalisation and innovation

Power Apps helps organisations increase agility by giving everyone the ability to rapidly build low-code apps that drive innovation, modernise processes and solve tough challenges.

Cara Barratt, Workplace Transformation Lead at AstraZeneca agrees, “…we’re really looking at how we can empower our colleagues across AstraZeneca so those that have great ideas can develop their own use cases.”

Find out more

Accelerate innovation with low-code

Microsoft Power Apps

Join a Power App Microsoft Training Day

Make app building easier

Take the Fusion Development Learning Path

Take a fusion development approach to building apps

About the author

As a Power Platform Technical Specialist at Microsoft, Simon takes great pride in helping companies solve their business problems and generate insight into data, providing rapid answers to business questions through use of the Power Platform (specifically Power BI, Power Apps, Power Automate, Power Virtual Agents, Dataverse and AI Builder). He enjoys working with the people in customer organisations who are helping to drive transformation using this technology and seeing the impact it has on their organisations and their careers.

The post How low/no code solutions can accelerate innovation and digitisation appeared first on Microsoft Industry Blogs - United Kingdom.

The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling your organisation to respond to your customer’s needs.

And when it comes to digital innovation, speed is crucial but so is having a structured plan in place. At the same time, innovation is open to everyone. Therefore, organisations need the right tools to create a culture of innovation.

Professional developers can use Visual Studio and GitHub to modernise existing and develop new applications.

You can also empower a new stream of innovation– citizen developers. These employees understand a business process and want to improve on it but might not have the developer expertise. Now with Power Apps, they can use low/no code solutions to build what they need.

Here are six ways to build a customer-centric culture by empowering your developers.

Move to the public cloud

Innovation happens faster in the cloud. Whether you need to modernise existing applications, simplify complex environments or create new apps, you can benefit from the scalability and flexibility of Azure. Developers can build on a secure foundation in any language or foundation, from anywhere.

Simplify complex and distributed environments across multiple clouds and edge environments with Azure Hybrid cloud solutions. Bring Azure management to your entire IT estate and run Azure services anywhere.

As the UK’s leading omnichannel payments business, PayPoint needs to maintain business as usual while managing increasing demand for its services. With Azure, they were able to respond with agility and even develop and deploy new functionality without downtime to customers.

Shorten time-to-market

According to a Gartner survey study, positive customer experiences drive more revenue, higher employee satisfaction and greater customer retention.

Organisations have a strong sense of urgency in going digital. This is driving demand for tools and services that shorten time-to-market and drive those positive customer experiences.

With tools like Azure DevOps and Visual Studio Code, with automation through DevOps Pipelines, GitHub Actions, the ability to streamline business processes with Power Automate and more increases the efficiency of your developer teams. They can then focus on innovating the customer experience.

Reassess investments

Customers increasingly expect products and services that factor in what they care about – be that macro topics like climate impact, or micro impacts such as their experience interacting with your products.

To meet these demands, organisations must find new ways to deliver service at scale. They need to focus on and connect with the customer experience – no matter how many business units, systems, supply chains and processes that customer journey may span. And do this all while reducing costs.

This requires a new way of thinking.

Many organisations are starting by setting a strategic approach and thinking of themselves as a software company first. Then, they’re leveraging digital technology to deliver on their vision.

Solutions built using the Azure platform offer near-instant provisioning of resources. This lowers innovation costs and enables a faster time-to-market. In fact, Forrester found the average cost to develop an application is 74 percent less with Power Apps.

Empower developers

According to McKinsey & Company, organisations with developer velocity experience four to times faster revenue growth, 60 percent higher return to shareholders, and 20 percent higher operating margin.

Unleash the creative energy of developers by leveraging Azure innovation tools. This enables them to build productively, foster secure collaboration, and remove barriers so they can scale faster innovation at lower cost.

Help them build the skills they need to bring ideas to life with certifications and training. Give developers autonomy, decision making and automate back-end processes so they can focus on bringing innovation.

Drive citizen development

Over 86 percent of organisations already struggle to hire developers. In fact, Gartner predicts that by 2023, there will be four times as many end-user or citizen developers, compared to experienced developers in enterprises.

Empower the people closest to the problem to become citizen developers and solve problems themselves. With low/no code solutions like Power Apps anyone, regardless of their technical capability, can work together on the same platform to create solutions with a high level of agility.

Heathrow Airport employees have eliminated 75,000 pages of paperwork and reduced data entry by nearly 1,000 hours through the low-code development of 30 apps, helping the airport reduce its costs.

Infuse intelligence

The applications that both developers and citizen developers are building are powering important customer centric business processes. By applying AI and machine learning, organisations can infuse intelligence with real-time personalisation and serve up customised algorithms.

Alder Hey Children’s Hospital, uses Azure’s integrated platform with AI to build an algorithm that predicts bed space utilisation. The data is then available on Power BI so healthcare employees can quickly and simply understand the insights.

Empower developers to build a customer-centric culture

By unleashing the full potential of developers and citizen developers, organisations will enable growth, solve a wide range of business problems, and drive digital modernisation.

According to McKinsey, organisations with a developer mindset have 4 to 5 times higher revenue growth and 55 percent higher innovation.

Build a growth mindset culture where developers can drive innovation from anywhere, powered by a comprehensive portfolio of technology that complements your business needs.

We are the only company that has that full stack that spans across the breadth of both tech adoption and tech capability to build, and ultimately increase your chance of succeeding.

Find out more

Resources for leaders:

Watch the webinar: Unleash your developers to innovate

Take the Developer Velocity Assessment

Imagine digital innovation that makes a difference

Deliver a seamless experience with real impact

Build a growth mindset

Make app building easier

Resources for developer teams:

Explore the Dev Hub

Watch Microsoft Build on demand

Get certified

About the author

Denise leads the the digital and app innovation team, working directly with customers to uncover new opportunities. She has over 20 years’ experience in transformation leadership and business change delivery. With a proven ability to drive growth, innovation and performance turnaround across complex organisations, she has delivered new cloud services, automated processes and ways of working across the largest banking system in the UK.

The post The developer-customer connection: Why dev-centred cultures are customer-centric cultures appeared first on Microsoft Industry Blogs - United Kingdom.

Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed and gain competitive advantage.

Data maturity helps empower employees to collaborate, gain new insights and take action to deliver operational efficiencies. It can help teams be more innovative with their product development. Ultimately, this leads to delivering a better customer experience.

95% _{of surveyed organisations have deployed big data initiatives on a department or enterprise level}

To drive tangible outcomes, leaders should build a solid data foundation to start maximising opportunities. By fusing the power of Azure data and AI with Dynamics 365 and Power Platform, organisations can start to unlock new insights and more critically – take action.

But what stage are you on in your journey? And how do you leverage the right tools to stay agile and deliver the results you need and drive innovation?

_{Data-driven organisations are growing at an average of} 30% _{or more annually}

What stage is your organisation in your data journey?

1. Good
   • Better understand your customers, employees and use data to drive collaboration.
2. Better
   • Identify needs and trends, and adapt quickly to new business models, drive efficiencies and reduce costs.
3. Best
   • Empower employees with insights and drive meaningful change.

Step 1: Good

Customers have high expectations of brands. They want to be heard, understood and have personal, meaningful experiences.

73% _{of customers will consider switching to a competitive brand after one bad experience.}

How can leaders meet these goals in an ever-changing world?

• Make customer experience an organisation-wide priority.
• Be agile enough to respond to customer needs quickly.
• Respond honestly and authentically.
• Meet customers in the channels they expect.

When you unify and centralise your customer experience technology, you’ll gain insights to build deeper customer relationships.

Royal Enfield offers a frictionless experience to both its potential and existing customers at different touchpoints, ensuring they can access their data on the spot instead of starting anew each time.

75% _{of organisations have proved that customer satisfaction leads to revenue growth through increased retention or lifetime value.}

These insights will help employees deliver a more personalised experiences to customers. They will also be able to make decisions faster and with greater confidence, to deliver insights to the right stakeholders and the right time.

Rolls-Royce provides targeted and actionable insights at the point of need to inform business decisions, such as which factors will have the most impact on fuel performance.

How?

Microsoft Dynamics 365 Customer Voice

Helps you better listen to, understand and satisfy your customers. When combined with the Microsoft Dynamics 365 suite, it will help collect customer feedback across channels and form more authentic customer relationships.

Microsoft Dynamics 365 Customer Insights

Get a 360-degree view of customers and identify new unfound segments to support customer retention or create new revenue stream. Optimise and orchestrate real time personalised journeys to create fans improve loyalty.

Power BI

Gives every employee within the business the ability to respond in real-time with data-empowered insights on a secure platform.

Step 2: Better

To make sure your organisation continues to meet changing expectations, leaders must collaborate across business functions to align data goals and initiatives. At the same time, continued disruption, and budgeting means cost saving measures are critical.

64% _{of IT leaders say they’re using two or more analytics solutions}

When you consolidate your data, you’re creating a single source of truth for the enterprise. And by combining it onto one tool like Power BI, you’ll reduce costs.

PwC provides their clients with the data they need to on one platform. They use Azure to process the data and push it to Power BI, before shutting down (to save costs). From there, clients can view their data across customisable dashboards from anywhere.

48% _{of business goals driving data initiative investments is to improve decision making}

Power BI

Align your data across organisational silos. Employees can easily self-serve to get the data they need when they need it. Take advantage of cloud tech such as AI and automation to create cross-team reports that gain more insight. Plus, industry-leading data security capabilities help keep your insights protected.

_{The average time-to-insights is} 27% _{faster with Power BI}

Step 3: Best

Now you’ve laid the groundwork for a data-driven culture, you can use these insights to drive meaningful change and adapt at speed.

45% _{of users want real-time data aggregation and analysis}

To fully take advantage of your data, leverage automation and AI tools to process, aggregate and analyse data in one place in real-time. This, combined with user-friendly tools allows any employee to pull insights that are relevant for their role, right when they need it.

82% _{of users agree that self-service analytics is a top priority at their organisations}

This gives rise to the citizen analyst. Employees can get the answers they need while reducing the burden on IT staff. This better places your organisation to make decisions at speed.

66% _{of users say these capabilities are critical when evaluating new tools and solutions}

Data and AI can also enable predictive analytics, helping you respond quicker to upcoming changes, uncover new opportunities and better support customers. Dynamics 365 Sales, Dynamics 365 Commerce or Dynamics 365 Marketing can help you find new segments to market to, or drive customer retention with Dynamics 365 Customer Service.

_{Preemptive digital transformations have a} 50% _{higher ROI than reactive ones}

Identify operational inefficiencies with analytics to streamline and optimise back-end tasks, for example, monitor equipment health in manufacturing or healthcare or reduce manual tasks. Dynamics 365 Supply Chain can maximise your supply chains operations.

Analytics can also be used to amplify your organisation’s work. Take, for example, healthcare. AI is being used to analyse medical imagery, leading to quicker diagnosis and helping doctors focus on patient care.

Move forward with confidence

Making data-driven decisions with the right technology will help you make bold business moves with confidence. As a result, you’ll empower your employees, deliver better customer outcomes and stay agile in a fast-paced environment.

Find out more

Discover how to build a data strategy:

Imagine business powered by data

Learn how to put your data to work

Get data-driven insights

Get fresh perspectives on business modernisation:

Watch Microsoft Envision UK on demand

Explore data management solutions:

Power BI

Dynamics 365 Customer Voice

About the author

Chris leads the Dynamics 365 Customer Engagement portfolio for Microsoft UK within the Dynamics 365 Business Group. Chris is responsible for developing and orchestrating the go-to-market strategy across this portfolio for the UK geography to generate awareness, create excitement and drive business development. The Dynamics 365 Customer Engagement portfolio is a suite of intelligent front office business applications designed to accelerate digital transformation across sales, marketing and customer service

The post KPIs and ROI: Quantifying the impact of data management in your business appeared first on Microsoft Industry Blogs - United Kingdom.

Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation. As a result, many financial institutions now see value in digitising and automating business processes to address three challenges:

1. How to provide more authentic and personalised customer experiences.
2. Reducing business process inefficiencies.
3. How to digitally transform and innovate whilst needing to maintain existing core and legacy systems.

With simple and effective no/low code applications such as Microsoft Power Apps, organisations are finding innovative ways to manipulate data and overcome these challenges. This makes these quick and easy-to-develop business apps a common solution across financial services. Here’s some examples of how this technology is being implemented.

Creating a more valuable customer experience

The expectation around customer experience is changing, resulting in more customers showing a lack of loyalty to financial brands. According to Gartner, “banking customers are increasingly demanding authentic human interactions.” This is a level of service that financial organisations need to provide across all channels to boost their customer engagement and loyalty.

When thinking about human interactions, automation may seem like a step in the wrong direction. But by digitising operational processes in the backend, financial institutions are finding innovative ways to free-up employees. As a result, they can focus on delivering the best customer experience.

Metro Bank for example has driven down many of its business inefficiencies by innovating with a retail experience in mind. In-store greeters now use a tablet with Power Apps to access a customer’s details the moment they walk through the door. This helps appointments feel more efficient and personal. If meetings over-run, the customer is free to leave the bank and is notified via text message when to come back for their appointment.

Another great example is how Standard Bank’s mobile application helps digitise the process for maintaining ATMs. Developed in Power Apps in just 24 hours, it allows employees to geotag and update a machine’s status during routine inspections. Automation in the backend then categorises the data and flags any issues to the appropriate department. This ensures an ATM is promptly fixed to help maintain a premium brand image for customers.

Finding and solving business inefficiencies

If business processes are negatively impacting an organisation’s performance, financial institutions should look for a solution with two aims. One, to reduce inefficiencies and two, increase profitability.

Automation can play a key role in both goals and provide a range of business benefits. It can remove paper-based processes, reduce the risk of human error and offer better access to data insights.

UK insurer William Russell has done just that by creating a Power App solution to automate its online quotations. This provides a faster, more efficient service for customers. Once a request has been raised, a sales agent is promptly alerted to call the customer, and provided with all the necessary information to have a productive conversation. As a result, they’ve been able to convert 50 percent more quotes into sales than before.

Removing legacy barriers to digital innovation

On average, financial institutions can spend up to 70 percent of their IT budgets on maintaining and servicing core systems and legacy applications. But by allocating resources this way, organisations reduce their time and ability to consider new innovations. At the same time, they risk delivering a poor customer experience with outdated systems.

This is a digital modernisation barrier that no/low code application and automation platforms can help address in two key ways:

• Create modern user interfaces or mobile applications that seamlessly integrate with any existing business applications, workflows and processes to change how employees interact with legacy systems.
• Extend and innovate legacy systems with Robotic Process Automation to help get more value out of a core infrastructure and ensure it can integrate with other modern applications.

The importance of innovation for financial services

Innovation is fundamental for any business growth. Whether you’re considering how to deliver more personalised customer engagement, reduce inefficiencies or implement new solutions. So if you’re considering how to begin innovating with no/low code, here’s some things to keep in mind.

Firstly, pinpoint any of your current business processes that aren’t operating as well as you’d like or delivering the right level of insights. This will help you consider what use cases could drive your transformation to improve these inefficiencies and allow you to match the technology to the best approach before investing in a solution upfront.

Innovation can come from any part of an organisation. Always get input from a mix of IT and business teams when doing this research. This ensures you understand what pain points and inefficiencies exist within your organisation. It will also help ensure any new technology you bring in will work alongside the people use it day-to-day.

If you’re not sure where to start, see how implementing common use cases such as improving manual or paper-based tasks and reducing repetitive or data-heavy processes can improve your efficiencies. Then once you’ve got the ball rolling, it’ll be easier to identify other inefficient processes that could be improved through digitalisation.

There’s a wealth of potential for no/low applications in financial services. With tools like Microsoft Power Platform, you can have a solution up-and-running in a matter of days and weeks rather than months and years.

Find out more

Discover the Total Economic Impact of Microsoft Power Automate

Watch on demand: Intelligent Operations in Financial Services: Transforming with Power Platform

Boosting the innovation of banking business models

Innovation blog (tba)

About the author

Lucy leads the financial services industry team within Business Applications at Microsoft. She is passionate about helping financial services organisations transform, delivering improved ways of working and amazing experiences for their customers and employees. She has spent her entire career in technology, mainly in the enterprise business applications space. Prior to joining Microsoft, Lucy was an early member of the Salesforce UK business. Here she spent 15 years in a variety of roles – gaining a deep understanding in how to help organisations radically transform their customer experience.   

The post How financial institutions can digitise and automate business processes with no/low code appeared first on Microsoft Industry Blogs - United Kingdom.

For a long time, the exchange of this highly critical medical information has happened via paper-based forms. An ambulance crew would fill out a form and then pass it to the A&E team when they arrived at the hospital. This increasingly outdated system is prone to delays – the information cannot be transmitted in advance – thereby putting the patient’s health at further risk.

Today, these and many other processes can be digitalised and automated simply and effectively with no/low-code apps. Quick, easy to use and develop, these business apps are becoming the answer to healthcare’s constantly evolving requirements.

Together with our partner Akari Solutions, we recently developed an app for an NHS service specialised in treating strokes and managing stroke referrals. Using Microsoft Power Apps, Akari helped them build a solution that allows medical professionals to fill out digital forms with patient data. Then, they share it directly with the specialist centre. As a result, they can follow the patient wherever they are in their treatment journey.

This is only one of many examples of organisations turning to no/low-code applications and automation to manage current and future challenges. It’s also something that we have been actively engaged in over the past few years – helping the NHS improve operational efficiency and patient experience with simple yet cutting-edge technology. Here’s how we’re doing it.

The importance of delivering patient-focussed services

The past two years have been incredibly challenging for the UK healthcare sector, but they’ve also catalysed much needed digital transformation. Faced with new issues such as lockdowns and long-standing ones such as reduced capacity, an ageing population and increasing clinician burnout, the NHS has been forced to rethink many of the ways it operates.

To ensure that healthcare staff spend as much time as possible with their patients, we’ve seen the health service realise the importance of modernising processes, putting greater emphasis on efficiency and resource optimisation, as well as automating manual tasks.

Technology and patient engagement are – now more than ever – intrinsically tied. NHS organisations are increasingly turning to digital solutions to ensure continuity of care and a seamless experience for all.

This digital transformation entails both giving patients greater access to data, but also helping care teams make better use of their time. The importance of thorough record-keeping and the complexity of modern medicine puts pressure on the time that doctors can spend with their patients. In some parts of the NHS, this issue is exacerbated by outdated hardware and by non-interoperable systems. Sometimes, doctors have to log into 20 or more different systems per day. That leaves the workforce under even more pressure and paves the way for further inefficiencies.

Luckily, this is where no/low-code applications and automation technology can help.

Turning the tide with no/low code applications and automation platforms

With business applications like Microsoft’s Power Apps, NHS organisations can create highly cost-effective, quick and simple solutions that can cater to their many needs.

Using these applications, NHS staff can create bespoke solutions using low amounts of coding (or even no coding at all). They’re easy to build, manage and scale. In addition, the drag-and-drop functionalities and pre-built templates simplify the process. As a result, senior-level developers are no longer required to build high-quality, secure apps and automations.

That is game-changing. Not only does it enable faster time-to-deployment compared to traditional software developments. But it also allows people with different experiences to give their input when building the apps. This ultimately creates highly customised solutions that meet their specific needs.

Just imagine how transformational that can be for a healthcare service like the NHS, composed of hundreds of hospitals across the country. Indeed, many of the solutions and processes we’ve already created via Power Platform can be applied to all NHS Trusts.

From time-critical situations to day-to-day patient referral

Power Apps has a transformational potential in many areas of healthcare, particularly when it comes to resource management. For example, our partner ANS recently developed a Power App that helps NHS Trusts equip their frontline staff with the correct personal protective equipment (PPE) kits.

During the pandemic, this provisioning used to happen via a multitude of apps and websites. However, as soon as demand increased dramatically, inefficiencies in the system meant that some hospitals had too much PPE and others not enough. With their new Power App, Trusts can now keep track of PPE availability and order new supplies more effectively.

Another great example is the work we’ve carried out with the London Air Ambulance Charity. This is an advanced trauma team that looks after patients needing emergency medical treatment in the capital, and who are unlikely to survive the journey to hospital by road.

Here again, the team has started using Power Apps to build a range of checklist apps that replace their existing paper-based processes. They’re now also attaching QR codes to their medical bags, which can then be scanned to keep track of equipment.

Beyond emergency response, we’re seeing more and more organisations turn to business apps to automate all kinds of manual process. Our client, an NHS Foundation Trust, is a prime example.

As a mental health organisation, they sometimes refer their patients to other specialists. Previously, these referrals would happen through email or fax. Now, the organisation has created a primary to secondary care referral system – via Power Apps. This system allows them to share patient information in a seamless and secure way. All while reducing the opportunity for mistakes and delays to occur.

Building no/low code apps with Power Platform

After an incredibly challenging period, it’s time for healthcare to look ahead. The past two years have demonstrated the importance of having agile, fast and digital solutions that simplify operations for clinicians, giving them time back to spend with their patients.

So how can you get started with Microsoft Power Platform?

First off, make sure you know what you’re embarking on. We have a lot of resources – from self-paced learning courses to in-person digital events – designed to help you understand the benefits of no/low-code applications and automation platforms.

Once you’ve done all your research, ask yourself: What are some of the day-to-day processes or challenges that could be significantly improved through automation? Which of those are the most impactful and time-sensitive?

These two questions alone will likely already generate ideas for the first few apps and automations that you could create. For whatever comes next, we’re here to help.     

Find out more

Discover Power Platform Training Days

Get Power Platform learning resources

About the author

Ana is Enterprise Sales Manager for Business Applications in the UK Public Sector. With more than 15 years’ experience in technology, she is a technologist, and evangelist with a specialism Healthcare and Education and is passionate about using technology for good.

The post How no/low code apps power patient engagement and operational efficiency appeared first on Microsoft Industry Blogs - United Kingdom.

When innovation becomes culture, we can solve old challenges and create new opportunities. Discover how to build strategies for your organisation that connect people, tools, and intelligence to bring ideas to life.

Tools to build an innovative culture

Power Apps

Build apps in hours, that easily connect to data with more than 400+ out of the box connectors. Use Excel-like expressions to add logic, drag and drop functionality for the UI, and run on the web, iOS, and Android devices.

Power Automate

Automate workflows and integrate them directly in your apps with a low-code approach that connects to hundreds of popular apps and services.

5 benefits of low-code and no-code apps for your business

1. Improve agility to respond to business needs

Rapidly build innovative web and mobile applications that meet the unique, evolving needs of your business.

• Infuse apps and processes with AI for deeper insights.
• Build apps in hours or days instead of months.

Connect to your data across your digital estate.

2. Empower your people to achieve more

Democratise app development across your organisation. Create opportunities for individuals and organisations alike to transform the way they work.

• Power Apps uses drag-and-drop simplicity so users can build apps quickly with no/low code.
• Use pre-built app templates to accelerate business processes.

3. Optimise budgets, time and resources to do more with less

The Forrester Total Economic Impact study for Power Apps and Power Automate, commissioned by Microsoft, concluded that organisations that adopt both technologies:

• Realise an ROI of 362 percent.
• Reduce development costs by 70 percent.
• Increase business process efficiency by 15 percent.
• Recoup their investment in only three months.

4. Automate time consuming processes

Power Apps and Power Automate integrate across the core apps you already use. Automate mundane, time-consuming business processes into streamlined workflows.

• Digitise paper-based processes and reduce errors and cost while saving time.
• Use AI to quickly process information, approvals and get smarter insights.

5. Maintain security and customer trust

The solutions you create are secure because they exist within the compliant Microsoft environment.

Get started building your no/low code apps

Now you understand how Power Apps and Power Automate can drive innovation in your organisation, the next step is to get started! You can empower everyone in your organisation to turn ideas into solutions that solve business challenges. Productivity can be boosted by automating manual processes, so employees can have more time to do value-adding work.

Low-code Power Platform lets more people in your organisation build apps and processes required to transform. Whether working solo, or delivering in partnership with professional developers in Fusion Teams, you can combine the best of both to help scale the impact of pro developers in delivering business value together.

We’re sharing a handy checklist on how your people can get started building their apps today:

Find out more

Digital Innovation that delivers a seamless experience with real impact

Join a Power Platform Virtual Training Day

About the author

Matt heads up the Digital Transformation and App Innovation team within Microsoft UK’s Solutions business. He leads a team of innovation and development-centred Specialists focussed on helping customers understand, plan for, and adopt some of the most cutting-edge services in Microsoft’s arsenal – from GitHub for developer productivity, managed container offerings such as Azure Kubernetes Services, PaaS and serverless with Azure Functions and Logic Apps, Integration Services, Event Grid, and more, through to engaging wider stakeholder audiences in the development process through adoption of low-code development with Power Apps.  

Matt’s background is firmly in engineering for innovation. With a master’s in computing and over two decades of experience from hands on ecommerce, payment and billing systems development in the late ‘90s and early 2000’s, to leading a global consulting team designing and rolling out bespoke Budgeting, Planning and Forecasting products for FTSE 10 integrated energy companies, and on to launching an IoT Pet Tracking start-up, founding, building, and selling a Digital Transformation consultancy before joining Microsoft in 2018. 

Consistent to all of Matt’s endeavors is an understanding of what is possible, how it aligns to solving real world business challenges, and always starting with the “Why”.  

The post Make app building easier: The benefits of low-code and no-code appeared first on Microsoft Industry Blogs - United Kingdom.

Intelligent automation to streamline operations

A McKinsey 2019 study found that 60 percent of all occupations have at least 30 percent of activities that could be automated. Intelligent automation is the combination of three key factors:

Digital Process Automation (DPA): Lets you automate workflows between applications and services, sync files, get notifications, collect data, and perform other common tasks across modern cloud services.

Robotic Process Automation (RPA): Turns manual tasks into automated workflows by recording and playing back human-driven interaction with legacy on-premise software systems. You can program RPA to run unattended, accelerating automation of high-volume, repetitive tasks or automate cumbersome or repetitive processes while still allowing for human intervention.

AI: Integrate AI models into workflows with a low or no-code approach.

Using automation in finance to streamline operations

Together, these three factors combine to build automated workflows across all the apps, services, and on-premise legacy systems at the same time. Bridging DPA, RPA and AI into Power Platform makes it possible to create secure and compliant automation in your construction firm.

What happens when you use automation to take over manual time-consuming processes? You can free your financial team to focus on higher value work.

Automation can streamline operations and processes, such as invoicing. You can also use it to predict or view insights in real-time. You can also connect silos across your whole firm, giving your whole organisation a single source of truth.

Collecting intelligence at a larger scale will lead to better services and streamlined operations. This will lead to greater value driven, and increased agility.

For example, when connecting your finance data to your supply chain you forecast labour and product needs. This helps you make predictive and real-time decisions. As a result, construction projects are delivered quicker. You can also react quicker to external circumstances.

Grow with agility and resilience

Automation is a long-term strategy. You do get quick wins when you streamline operations and workflows – can you imagine how much time I would have saved in my finance role? But when connected with AI, it can help uncover and create new efficiencies in the future.

The important thing to remember about automation is that it amplifies our work. It lets people focus on strategic work. The Total Economic Impact of Power Apps, a commissioned study conducted by Forrester consulting on behalf of Microsoft in March 2020 found that employees were saving almost two hours a week from automation.

Construction firms have a lot of different needs, especially between different teams and on-site frontline workers. By giving everyone the tools to do their jobs smarter and faster, you can be more agile and resilient.

Find out more

Learn more about how we can help your business transform today

Discover how Power Automate can streamline repetitive tasks and paperless processes.

Learn how businesses reduced development costs and increased overall efficiency using Power Automate in this commissioned Total Economic Impact™ study.

Resources to empower your development team

Learn how to implement robotic process automation

Watch Microsoft Tech Days on-demand: An introduction to Power Platform 

About the author

Simon worked in practice for seven years before moving into the commercial sector as Finance Director of a global Industrial Pumps Business, mainly focussed on the oil and construction sectors. Simon then moved into sales of ERP Software. He now has over 25 years’ experience of selling ERP, with over 500 successful implementations – many on a global basis – across multiple sectors. He focussed primarily on construction, professional services, and field service industries, but also assisted many in the distribution, manufacturing, education and non-profit sectors.

Simon has now been at Microsoft for over three years and has brought his considerable ERP experience to become Sales Lead for Dynamics 365 Finance & Supply Chain Management in the built sector.

The post How to use process automation in finance to streamline operations for construction firms appeared first on Microsoft Industry Blogs - United Kingdom.

What happens when you combine this business agility and intelligent operations? Firstly, you can enable your operating model to derive additional value. Secondly, an agile, data-driven operating model can help you gain new capabilities and improve current ones. Thirdly, you will gain competitive advantage. In our previous blog Marina shared the changes happening in the industry and how intelligent operations could help. Here we focus on some of the use cases and tangible business outcomes of intelligent operations to help you drive competitive advantage.

“The biggest opportunity is in operations. We have vast operations departments because processes are not there, and data is incorrect. You have 1000s of people covering the cracks…Fixing this and getting it 100 percent right is the biggest opportunity. It will make our clients happy and enhance our service.”
– Head of Strategic Development, Top Tier European Bank* 

Mitigate risk and reduce data silos

End-user computing (EUC) are applications like spreadsheets, databases or reporting tools that are not often developed or maintained in a robust IT environment, but by separate teams. What this means is not only do you have operational data silos, but extra risks and increased costs. Add the lack of governance and integration with existing business applications plus data errors, security and more. All these are barriers preventing firms from being able to maximise data value.

By modernising operations with Power Platform, Power Apps and Power Automate, you can deliver operational savings and innovation. Turn EUCs into End User Solutions by providing a compliant and secure framework. It also reduces operational silos and data inconsistency and inefficiency. All those micro silos of data that are scattered across your organisation? They are now part of the larger data estate with full IT controls and management. Power Platform is built with security in mind. It has advanced encryption, rich access control, and deep integration with Azure Active Directory.

“We calculated that if anything went wrong with an Excel business critical process we had, the impact would be 100s of thousands – this made the investment in Power Platform immediate.”

Streamline workflows and processes

Power Platform combines data to create a single source of truth. From there, you can build low and no-code solutions to analyse data and automate processes. A Forrester Total Economic Impact™ Study Commissioned By Microsoft in March 2020 on Power Apps found that organisations were able to reduce app development and costs by 74 percent.

Microsoft’s Commerce Compliance Engineering (CCE) team uses Power Platform for their compliance evaluation process. By moving to Power Platform, this time-consuming costly service was completed with 53 percent less effort. They even had a 36 percent increase in scope. As a result, they saved around $500,000 compared with FY19.

With Power Platform, you can automate time-consuming manual processes with robotic process automation and digital process automation. This means employees can focus on high value tasks to improve the overall customer experience. The increased productivity can also help reduce costs. The Total Economic Impact™ of Power Automate, a commissioned study conducted by Forrester Consulting, April 2020, found that over $1.40 million of worker time savings were made over three years, with a 27.4 percent reduction in error.

Leveraging the speed of developing solutions via Power Apps, South African-based Standard Bank created a prototype mobile app within 24 hours. The app enables the bank’s 100 inspectors to record faults and capture images of ATMs. On a monthly basis, Standard Bank records 5,000 to 6,000 inspection reports — a process that was previously totally paper-based.

At Illimity, Italy’s first cloud-native bank, an IT Program Manager said: “The underwriting team has been able to reduce processing times from an hour per request to just 20 minutes. Now, it can respond to requests in a matter of days rather than a full week, saving a total of 15 hours a month.”

Increase collaboration and gain new insights

Gaining insights from data helps you build competitive advantage and become more agile. Power Platform connects to Power Apps, Power Automate and Power BI. Likewise, it links up with Microsoft 365, Dynamics 365 and Azure. This connects your workflows to hundreds of data sources thanks to a library of connectors and Microsoft Dataverse. This helps to automate workflows and processes. In addition, it also brings all your data together into a single source of truth. You gain deep new insights into your business while improving collaboration between people and teams.

At PayPal, they wanted to enhance employee collaboration and reduce data silos. By connecting their data, PayPal not only improved their data discovery, they also found that employees were collaborating more to uncover insights and new ways to innovate.

”Microsoft Teams, and its interoperability with Power BI and Power Apps, has homogenised and eased not just meetings, but overall communication here at PayPal, and we see those benefits only increasing as time goes on,” says José Buraschi, Director of Program Management at PayPal.

Drive a new innovative employee culture

Who knows best about the day-to-day running of any organisation? The employee. So, when you give them a solution that they can use to build automated workflows and processes you’re democratising the data process. Everyone has the opportunity to build efficiency within the organisation without coding knowledge.

“One of the most fundamental shifts that we’ve made as a financial services institution is to dedicate people to helping our business teams identify friction points in their working lives and then use technology to solve them. People are knocking on our door who we’ve never met, simply because of the speed to value that Power Apps provides,” says Ian Doyle, Head of Employee Experience Engineering.

You’re also creating competitive advantage by embracing digital ways of working. This means you’re more likely to acquire and retain talent who will be excited to innovate and drive your business forward.

By connecting your data and combining business agility with intelligent operations and empowered employees, you will create operational efficiencies that drive competitive advantage, help you create innovative customer experiences, and build long term business growth.

Find out how

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Learn more: Power Platform

Read the previous blog: Build intelligent operations by empowering employees and connecting data

Discover real world stories: Power Platform in organisations

Download the report: Creating a blueprint for UK competitiveness

About the author

Janet currently leads the Industry Strategy for Financial Services at Microsoft UK. She ensures that drivers of change and emerging technological trends across the sector are core to how Microsoft works with Financial Services organisations, supporting their digital transformation. Before joining Microsoft in 2018 Janet held roles within commercial banking; latterly at Lloyds Banking Group and prior to that, Barclays and RBS. She has a personal interest in cultural transformation and has also played an active role in supporting and driving the inclusion and diversity agenda during her career.

The post How to create competitive advantage with operational efficiencies appeared first on Microsoft Industry Blogs - United Kingdom.