Consequently, NHS waiting lists grow longer, and frustration mounts on all sides. Sorting through thousands of pages of medical notes to approve a single paragraph is a significant undertaking. Smartbox.ai aims to alleviate this burden. 

DSARs and the NHS: a snapshot

Daily, the NHS faces complex DSARs from ex-employees and patients requesting their medical records for various reasons, such as insurance or further treatment investigations.

The sheer volume of data involved is significant, including emails with numerous attachments. Manually reviewing these documents to identify and redact personal data takes approximately 52.5 hours per request, based on our analysis. It’s not only time-consuming but also monotonous for the staff involved.

In addition, our research suggests that each DSAR costs around £1,258 to process. With an organisation handling 120 requests annually, this amounts to 5,985 hours at a cost of £143,432. As mentioned above, the NHS deals with thousands – if not tens of thousands – of these requests every year.

There’s also the issue of duplication, with up to 60% of the dataset being redundant. This increases the time required and the risk of errors, such as accidentally disclosing sensitive information.

The NHS also faces significant challenges

In addition, the following challenges arise when dealing with patient DSARs: 

• Differentiating between third-party names and those of doctors and clinicians, as all third-party names must be redacted. This is a complex and time-consuming task. 

• Identifying medical record contamination, where records may have been mixed up during digitisation. This is difficult to detect and poses a significant risk, since the NHS can face substantial fines for disclosing third-party medical records.

• Accurately detecting harmful information within the dataset, such as details of abusive relationships, drug problems or sexual abuse.  

Together, these steps amount to an additional and significant manual burden for already stretched teams.

Overcoming real-world obstacles with Microsoft solutions

Smartbox.ai improves the accuracy and speed of servicing DSARs using Microsoft Azure’s form recognition and natural language processing capabilities. By leveraging these and other Azure tools, Smartbox.ai can automate the conversion of files to PDFs at the rate of around 10,000 pages per hour, while automatically identifying and highlighting personal data and duplicates.

We also developed tools to address challenges specific to the NHS. We use regular expressions to identify medical record numbers within a dataset, flagging any discrepancies. Smartbox.ai is able to locate and delete unwanted data, preventing the disclosure of incorrect records.

We work with NHS boards to create dictionaries that differentiate between third-party names and doctors/clinicians. We can list all names in a dataset, redact third-party names and retain relevant doctor/clinician names using our Bulk Redaction technology. We’ve also created a dictionary for sensitive words related to abuse, sexual assault and other critical information – allowing users to navigate to the relevant pages and decide if redaction is necessary.

While human interaction is still required, Smartbox.ai simplifies the process, enabling clinicians to focus on their core duties. Our complex tagging system highlights areas needing review, reducing the time spent on lengthy documents.

Extending innovation to local government

Local government bodies face similar challenges with DSARs, particularly when dealing with requests for personal data from residents and employees. The volume of data and the need for meticulous redaction can be overwhelming.

Smartbox.ai can streamline this process by automating data conversion, identifying personal information and flagging duplicates.

This reduces the time and cost associated with manual data review, allowing local government staff to focus on more critical tasks and improving overall efficiency.

Results that make a difference

With Smartbox.ai, the cost per case is just over £17 according to a customer survey we carried out in May 2025, and this frees up thousands of hours for NHS and local government staff. Giving doctors and government employees more time to focus on their primary responsibilities.

We’ve seen significant results with the NHS. For example, one customer reported a reduction of 36,000 files to 18,000 by eliminating unnecessary information, and cut that even further to 374 relevant files using our technology.

In another case, a high-security psychiatric hospital using Smartbox.ai reported a 70% reduction in time and effort when responding to DSARs, while also increasing accuracy and reducing risk.

Smartbox.ai has helped free up valuable resources and alleviate a significant burden for staff in our vital public services.

Working in partnership with Microsoft

Microsoft is focused on helping industry customers drive transformation, and working with AI companies like Smartbox.AI is an important part of this strategy. By integrating Microsoft solutions into our AI stack, we’re extending their capabilities to our global customer base – helping drive shared innovation at scale. The opportunity is significant, given Microsoft’s world-class AI capability and the impact of its solutions across industry.

All data points and case study examples are based on Smartbox.ai research or customer-reported outcomes and have not been independently verified by Microsoft.

Find out more

Download the e-book: Transform ISV Applications with Intelligent AI Personalisation
Watch the webinar: What is New in ISV Success – AI benefits and More 

About the author

With nearly 30 years’ experience in the IT industry, Darren currently holds the position of CRO for the 2023 AI Company of the Year, Smartbox.ai. The company uses AI to detect and redact personal and sensitive information buried within datasets and IT environments. Prior to his role at Smartbox.ai, Darren was the Managing Director at Bytes Document Solutions, and the founder and Managing Director of the channel services group, Boost Technology Group. He has been a CRN IT industry judge every year since 2016 and is a regular commentator on IT industry matters.

The post How Smartbox.ai and Microsoft are reducing DSAR costs for the NHS and local government appeared first on Microsoft Industry Blogs - United Kingdom.

The partnership, which will see us supply a variety of digital solutions to NHS organisations all over the country, is the latest step in a trusted relationship that has already spanned several decades. It will also be key to accelerating the ongoing digital transformation of the health service, one of the world’s greatest and most-loved public institutions.

Personally speaking, it is something of which I am extremely proud. Microsoft’s work with the NHS is genuinely helping to improve people’s lives. Since the start of the pandemic, for example, the roll out of Microsoft Teams across the organisation saved NHS employees around 17 million hours of productive time, allowing them to concentrate on dealing with the extraordinary levels of demand for healthcare instead.

Today’s partnership announcement could not be more timely. As we celebrate the NHS’s 75^th anniversary, it faces some of the greatest challenges in its history: record waiting lists; soaring inflation; an aging population; and chronic staff shortages. Microsoft’s digital technologies can – and must – contribute to easing these pressures by increasing productivity, supporting collaboration and mitigating security threats.

A lighter load

In short, we must help equip the NHS to thrive in a digital-first world, enabling it to deliver high quality services to patients more quickly, efficiently and equitably.

Using the Microsoft cloud to automate processes is a great place to start as the more we can do to lighten healthcare professionals’ administrative load and alleviate the pressures on their time, the more they can focus on doing what they do best: caring for patients.

As well as freeing up staff from repetitive tasks and unnecessary meetings, automation can also help streamline the process of onboarding for new clinicians, while cloud technologies reduce the need for capital investment in on-premises infrastructure, generating further savings for the NHS that can be redirected to patient care.

Collaboration empowered

The impact on patients’ experiences should be equally transformative. Whether it’s at their GP surgery, on the wards or in a specialist hospital, people want and expect their interactions with the NHS to be joined-up.

Microsoft’s digital technologies can help make that happen, giving staff from across different NHS departments and geographical locations the power to connect and collaborate on the delivery of truly integrated care services.

Imagine nurses overseeing bed and capacity management, for example. By using Teams, they can build a 360-degree view of patient requirements, share operational documents instantly and communicate any changes and updates with each other at speed.

A securer future

Microsoft technologies can also help solve another of the health service’s most pressing concerns: cybersecurity. The volume of data and personal information held by the NHS is greater than ever and the positive side of this is that it enables better, more connected treatment for patients.

However, it is also intensifies the security risk, especially with criminals becoming ever more sophisticated and frequent in their attacks. The financial, operational and societal costs of an NHS cyber breach could undoubtedly be significant and damaging.

In 2021, Microsoft committed to investing $20 billion in security over the next five years to continue protecting our customers around the world. Today’s agreement will enable Microsoft to continue to work with NHS England and Local NHS Organisations, developing the required access to a comprehensive suite of security solutions to protect their people, data and assets. These include threat protection, data governance and compliance solutions that will continue to bolster the health service’s cyber resilience going forward.

Proud history, ambitious future

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. And nowhere is this more important than in the world of healthcare. One of our company’s most important achievements was the assistance we gave to the NHS during the pandemic, ensuring GP practices, NHS organisations and national bodies could keep their systems running and their people working together at a time of unprecedented national need.

We have also worked closely with NHS IT staff to accelerate the digital transformation of its systems faster than was ever believed possible and continue to support the much-needed shift towards the remote delivery of key elements of the patient journey. Read more about the different elements of our longstanding NHS partnership.

Yet while we are proud of those achievements so far, what really matters is what’s next. The health service once again finds itself facing widespread transformation and reform alongside the ever-present challenge of improving outcomes while limiting costs. Now more than ever, we must look to technology as a way to maximise the time NHS staff have for care and to, ultimately, deliver better experiences for patients. On the path to a digital future, Microsoft is committed to helping the NHS every step of the way.

Find out more

Maximising time to care: accelerating NHS digital achievements, at scale

NHS makes data more discoverable using Azure Cognitive Search to save clinicians’ time

vCreate & Microsoft Azure connects patients with their families and clinical teams

About the author

Jacob leads Microsoft’s UK local government, healthcare and life sciences business.

A former adviser to two UK Prime Ministers, Jacob has worked in healthcare locally, nationally and internationally, in the NHS and overseas.

Jacob was the Harkness Fellow at the Harvard School of Public Health and is a Visiting Senior Research Fellow at King’s College London’s Public Policy Institute.

The post Maximising the time for care in the NHS appeared first on Microsoft Industry Blogs - United Kingdom.

In this blog, we’ll look at the role of technology in underpinning collaboration and in driving more joined-up, effective care.

Capitalising on collaboration

Do you remember when health and care providers were strongly encouraged to compete with each other for business? Anyone in the NHS will appreciate this was at best a double-edged sword. Competition incentivises individual provider organisations to improve their services and gives patients more choice. However, it can also lead to poor coordination, duplication of effort and wasted resources. Striking a balance is key.

Collaboration has been a priority for the NHS since the Five Year Forward View was published in 2014. It was also underlined more recently in The Long Term Plan. But COVID-19 threw it into sharp relief. With unprecedented demand—and limited finances—siloed competition was no longer a viable option. The sheer scale of the task called for a collective response. Health and care providers shifted their focus towards more collaboration. Leveraging technology at the same time to facilitate collaboration and improve outcomes for local communities.

Louise Robson, Chief Executive Lead for Provider Collaboration across the North of England, puts it best:

“The collaborative response of trusts working together to deal with the unprecedented challenges of COVID-19 gave a tantalising glimpse of the potential achievements that could be realised by working at scale.”

COVID-19 is just one of the many challenges the NHS has been facing lately. But it has shown that successfully levelling up communities is without doubt a shared endeavour.

Levelling up begins with integration

This is where Integrated Care Systems (ICSs) come in. They bring together NHS, local councils and voluntary organisations, as well as wider delivery partners. ICSs seek to unlock the full potential of collaboration and provide better services to all. Early signs are promising. According to a survey by the NHS Confederation: “90 percent of system leaders believe they have been able to improve joint working quite or very effectively.”

ICSs are not a silver bullet, though. There is significant variance between different areas and complex relationships to negotiate. Many regions, such as the South East, have large numbers of NHS providers and multiple local authorities. They all must find ways to work together effectively. As the NHS Confederation notes: “Ultimately the success of systems (as with many healthcare reforms) will rely most on the kind of culture that develops between partners.”

Technology drives collaboration

How can health and care providers establish clear lines of communication, responsibility and accountability, both within and between each ICS? And, crucially, how can they provide the kind of care that truly levels up communities?

There remains much to work out, but one thing is certain: Technology will be essential.

Microsoft was proud to support health and care providers during COVID-19. Microsoft Teams, in particular, proved invaluable. By enabling collaborative and remote working, we helped staff to improve safety and productivity. They were able to deliver essential services to the people who needed them the most.

Collaboration allows the care team to optimise resources and solve problems together. But there are many other ways in which technology can help health and care professionals to work together more effectively.

For instance, patient monitoring, supported by Internet of Things (IoT) devices and analytics, ensures that staff are aware of their patients’ needs, and can coordinate and escalate their involvement accordingly. When organised into virtual wards, these technologies allow staff to deliver safe, effective and efficient care while allowing patients to remain in the comfort of their own homes.

But the value of technology extends beyond any one service. It’s a cultural enabler. By promoting a sense of belonging to a single organisation, ICSs can realise their vision of collective leadership and joined up care.

In this spirit of collaboration, ICSs can share their insights on the use of technology to help level up other ICSs. For example, the latest best practice developed in South West London ICS can be quickly translated across all London ICSs and beyond. In this way, whole regions—indeed, the whole nation—can improve their care.

From survival mode to sustainable modernisation

Microsoft played a vital role during COVID-19. And we’re committed to continue supporting your organisation to transform quickly in an agile, collaborative and people-focussed way.

Truly integrated care can only happen when health and care organisations can collaborate seamlessly. As a strategic partner, we can help you pursue long-term transformation. One based on integration and collaboration. And one that puts people at the centre of everything you do.

Find out more

Data-led foundation for unrivalled patient care

About the author

Umang is a Chief Clinical Information Officer at Microsoft with a passion for ensuring that technology delivers its full potential and value in healthcare. He is also a practising NHS paediatrician and has a background working across multiple sectors covering both payors and providers. Umang was a foundational member of start-up Babylon Health which had a successful IPO in 2021 on the New York Stock Exchange. With Microsoft, Umang is helping shape the digital transformation in health across the UK which is aiming for better outcomes through seamless integration and innovation. 

The post The role of technology in helping communities to level up appeared first on Microsoft Industry Blogs - United Kingdom.

I think this is true. There are always going to be more patients. But as recent times have shown, there’s hardly ever going to be enough of everything else.

The last two years has certainly exacerbated this situation. Backlogs of patients requiring care have multiplied dramatically. We’ve essentially lost two years’ worth of elective treatment. And waiting lists are worse than ever.

Despite this, I’m actually optimistic. We’ve known that we would have to face up to these challenges eventually. The pandemic has significantly brought them forward, but we’ve also learnt a lot about ourselves over the last few years.

It is a fact of life that demand for healthcare will grow faster than our supply of doctors and nurses. As a result, we must be open to how technology can help.

What’s interesting, however, is that a lot of the challenges that we didn’t know how to answer have already been by necessity. We didn’t know if people would use their phones and various technology to interact with healthcare. But they have and it’s not been anywhere near as problematic as we thought.

In other words, it turns out that technology is much further along than we thought it would be for our sector.

More importantly, we can now much more confidently use it to deal with more current and future issues. We can tackle key problems such as clearing waiting lists, improving time management and more.

The importance of looking at the bigger picture

I may be Chief Clinical Information Officer at Microsoft, but I’m also a paediatrician. Spending my Fridays at the children’s hospital is still my favourite part of the week. This is where I get to really see life on the shop floor. As a result, I can help find the digital solutions to help improve it.

And the inspiration can really come from anywhere. For example, at the hospital we use an orange, lever arch folder where we store all the relevant information about a patient; tests we’ve run, follow-ups and more.

One time the orange folder broke. There was panic, because we didn’t have another ‘orange’ folder to replace it (we only had black ones). We ended up having to order a new one online.

Now, the beauty of my job is not just finding a solution to this particular – and relatively small – issue. But to solve them on a much broader scale. Replacing the orange folder shouldn’t be the end goal. There are so many other parts of that system that we cannot just improve but transform for the better.

Using the cloud to stay agile in healthcare

One of the big issues we’ve always had in healthcare is that there’s always another revolution coming, another update or digital initiative that needs to be actioned.

To prevent the inevitable fatigue that comes from lots of change, we need to ensure everything we are doing is scalable and fit for the future. I believe that the answer to this is the cloud. We’re never going to be able to implement all of this if we do it as a small step. The last two years have shown us that we need to take some big steps. Cloud technology gives us just that. Combine that with Microsoft’s suite of CRM apps, like Dynamics 365, and we will be able to deliver patients with specific information, send them personalised advice and engage with them more.

Just look at the work we’re doing with Leeds Teaching Hospitals NHS Trust. They have moved their entire electronic record to the cloud. This has given them functionalities and scale that will serve them well into the future.

Leeds covers one and a half million patients. They’ve got about 20,000 staff and the sheer number of electronic forms that they must process has grown by 300,000 since 2015. That’s hundreds of thousands more forms that patients and caregivers are filling in. Additionally, they then need to be processed. It would be a nearly impossible task if they hadn’t just moved it all to the Azure cloud.

Beyond making them far more scalable this has also helped them to use their extra computing elsewhere. And therefore, to do things such as keeping track of data, analyse it and review it for any future needs.

Simplifying processes and consultations via Teams

Another technology that’s proving key in solving backlogs is Microsoft Teams.

The Rotherham NHS Foundation Trust caregivers lead the way in this respect. They carry out virtual consultations that allow patients to utilise teams for clinical interactions.

This has double benefits. On one hand, it allows caregivers to visit their patients without having them come to the clinic. On the other, it gives patients greater visibility of their appointments. Additionally, they can reschedule without having to go through back-and-forth calls.

I have learned the pains of contacting patients through regular phones the hard way. For privacy reasons, the NHS forbids us to leave voicemails to patients, unless that person has a message that states who they are. Whilst understandable, this is a rather outdated policy as now no one picks up a private callers’ phone and too few people check their voicemail.

Wouldn’t it be great if we were able to start saying to our patients directly during the consultation: I’m going to send you a link for you to have the next appointment. However, even better than that they can choose a time that works best and it will automatically go into both our calendars.

And if you need to change it, you can do that online without wasting time with inefficient telephone calls.

Managing resources though Power Apps

Another brilliant way to use technology to clear backlogs and waiting times is using data and data-centric low and no code solutions.

We all obsess about this ability to try and find the right data and then be able to use it meaningfully to achieve better patient outcomes. With the help of cloud technology, organisations are increasingly shifting towards huge data centres. Here, they can analyse data in real time and use it to make decisions and forecast, identify patterns and much more.

Just look at the extraordinary work by the Northern Care Alliance. They use Microsoft Power Apps to get continuous, real-time updates on the state of beds and bays at their facilities.

In operation since before the pandemic, this solution turned out to be a game changer during the tough months of lockdowns, when the status of wards and beds would evolve constantly. Thanks to the solution, staff at the Northern Care Alliance were able to check availability on real-time dashboards and allocate available beds in a much more efficient way.

Driving digital modernisation in healthcare

The most amazing thing about the NHS is that it’s simply the world’s biggest team. Every person working within it is there to look after patients and is committed to doing things better.

If we can use technology to let this huge team be more efficient and work better together, we’ll really be able to help clear the backlog and relieve staff of all the simple repetitive tasks that frustrate them and get in the way of treating patients.

Organisations often ask me how they can start this much-needed digital modernisation in the most effective way.

My advice is to simply start off by looking around you. See what other organisations are doing, and then pick up the phone and find out how they got started and what is going well. Also keep an open mind. In my experience, there is always a group of people that will remain negative. But don’t be discouraged by that – once you get started, you’ll be surprised at how quickly momentum can build and what seemed implausible becomes routine.

Lastly, make sure that you set and over-communicate your goals. Embracing new technologies will help empower all caregivers to achieve more – freeing them to spend more time caring for patients and leading to better outcomes. Plus, you’ll be making sure the foundations are strong for continued innovation, ensuring healthcare is fit for the future.

Microsoft Envision UK

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Find out more

 Microsoft Cloud for Healthcare

The transformation imperative in healthcare

The Digital Healthcare Playbook

Healthcare Delivery Cloud Solutions

About the author

Umang is a Chief Clinical Information Officer at Microsoft with a passion for ensuring that technology delivers its full potential and value in healthcare. He is also a practising NHS paediatrician and has a background working across multiple sectors covering both payors and providers. Umang was a foundational member of start-up Babylon Health which had a successful IPO in 2021 on the New York Stock Exchange. With Microsoft, Umang is helping shape the digital transformation in health across the UK which is aiming for better outcomes through seamless integration and innovation. 

The post Using technology to manage the healthcare backlog appeared first on Microsoft Industry Blogs - United Kingdom.

For a long time, the exchange of this highly critical medical information has happened via paper-based forms. An ambulance crew would fill out a form and then pass it to the A&E team when they arrived at the hospital. This increasingly outdated system is prone to delays – the information cannot be transmitted in advance – thereby putting the patient’s health at further risk.

Today, these and many other processes can be digitalised and automated simply and effectively with no/low-code apps. Quick, easy to use and develop, these business apps are becoming the answer to healthcare’s constantly evolving requirements.

Together with our partner Akari Solutions, we recently developed an app for an NHS service specialised in treating strokes and managing stroke referrals. Using Microsoft Power Apps, Akari helped them build a solution that allows medical professionals to fill out digital forms with patient data. Then, they share it directly with the specialist centre. As a result, they can follow the patient wherever they are in their treatment journey.

This is only one of many examples of organisations turning to no/low-code applications and automation to manage current and future challenges. It’s also something that we have been actively engaged in over the past few years – helping the NHS improve operational efficiency and patient experience with simple yet cutting-edge technology. Here’s how we’re doing it.

The importance of delivering patient-focussed services

The past two years have been incredibly challenging for the UK healthcare sector, but they’ve also catalysed much needed digital transformation. Faced with new issues such as lockdowns and long-standing ones such as reduced capacity, an ageing population and increasing clinician burnout, the NHS has been forced to rethink many of the ways it operates.

To ensure that healthcare staff spend as much time as possible with their patients, we’ve seen the health service realise the importance of modernising processes, putting greater emphasis on efficiency and resource optimisation, as well as automating manual tasks.

Technology and patient engagement are – now more than ever – intrinsically tied. NHS organisations are increasingly turning to digital solutions to ensure continuity of care and a seamless experience for all.

This digital transformation entails both giving patients greater access to data, but also helping care teams make better use of their time. The importance of thorough record-keeping and the complexity of modern medicine puts pressure on the time that doctors can spend with their patients. In some parts of the NHS, this issue is exacerbated by outdated hardware and by non-interoperable systems. Sometimes, doctors have to log into 20 or more different systems per day. That leaves the workforce under even more pressure and paves the way for further inefficiencies.

Luckily, this is where no/low-code applications and automation technology can help.

Turning the tide with no/low code applications and automation platforms

With business applications like Microsoft’s Power Apps, NHS organisations can create highly cost-effective, quick and simple solutions that can cater to their many needs.

Using these applications, NHS staff can create bespoke solutions using low amounts of coding (or even no coding at all). They’re easy to build, manage and scale. In addition, the drag-and-drop functionalities and pre-built templates simplify the process. As a result, senior-level developers are no longer required to build high-quality, secure apps and automations.

That is game-changing. Not only does it enable faster time-to-deployment compared to traditional software developments. But it also allows people with different experiences to give their input when building the apps. This ultimately creates highly customised solutions that meet their specific needs.

Just imagine how transformational that can be for a healthcare service like the NHS, composed of hundreds of hospitals across the country. Indeed, many of the solutions and processes we’ve already created via Power Platform can be applied to all NHS Trusts.

From time-critical situations to day-to-day patient referral

Power Apps has a transformational potential in many areas of healthcare, particularly when it comes to resource management. For example, our partner ANS recently developed a Power App that helps NHS Trusts equip their frontline staff with the correct personal protective equipment (PPE) kits.

During the pandemic, this provisioning used to happen via a multitude of apps and websites. However, as soon as demand increased dramatically, inefficiencies in the system meant that some hospitals had too much PPE and others not enough. With their new Power App, Trusts can now keep track of PPE availability and order new supplies more effectively.

Another great example is the work we’ve carried out with the London Air Ambulance Charity. This is an advanced trauma team that looks after patients needing emergency medical treatment in the capital, and who are unlikely to survive the journey to hospital by road.

Here again, the team has started using Power Apps to build a range of checklist apps that replace their existing paper-based processes. They’re now also attaching QR codes to their medical bags, which can then be scanned to keep track of equipment.

Beyond emergency response, we’re seeing more and more organisations turn to business apps to automate all kinds of manual process. Our client, an NHS Foundation Trust, is a prime example.

As a mental health organisation, they sometimes refer their patients to other specialists. Previously, these referrals would happen through email or fax. Now, the organisation has created a primary to secondary care referral system – via Power Apps. This system allows them to share patient information in a seamless and secure way. All while reducing the opportunity for mistakes and delays to occur.

Building no/low code apps with Power Platform

After an incredibly challenging period, it’s time for healthcare to look ahead. The past two years have demonstrated the importance of having agile, fast and digital solutions that simplify operations for clinicians, giving them time back to spend with their patients.

So how can you get started with Microsoft Power Platform?

First off, make sure you know what you’re embarking on. We have a lot of resources – from self-paced learning courses to in-person digital events – designed to help you understand the benefits of no/low-code applications and automation platforms.

Once you’ve done all your research, ask yourself: What are some of the day-to-day processes or challenges that could be significantly improved through automation? Which of those are the most impactful and time-sensitive?

These two questions alone will likely already generate ideas for the first few apps and automations that you could create. For whatever comes next, we’re here to help.     

Find out more

Discover Power Platform Training Days

Get Power Platform learning resources

About the author

Ana is Enterprise Sales Manager for Business Applications in the UK Public Sector. With more than 15 years’ experience in technology, she is a technologist, and evangelist with a specialism Healthcare and Education and is passionate about using technology for good.

The post How no/low code apps power patient engagement and operational efficiency appeared first on Microsoft Industry Blogs - United Kingdom.

Frontline workers have suffered ongoing disruption throughout the pandemic which has led to considerable exhaustion and burn out. Increased working hours and pressure means they are also likely to experience a feeling of disconnection from their organisation and their team. As a result, organisations need to support healthcare staff wellbeing. Based on the Work Trend Index Special Report, one of the main focuses organisations should have when it comes to building an inclusive team culture is ensuring frontline workers have the digital tools to stay connected to core organisational messages and resources.

Improving connections to organisational knowledge

Technology like Microsoft Viva Connections can play an important role in shaping the organisational culture to include frontline workers. Viva Connections brings together relevant news, conversations and resources from around your organisation into one place within Teams. It provides both a desktop and mobile experience. Viva Connections is built on the current Microsoft 365 ecosystem within your organisation. It’s powered by SharePoint to help inform, engage, and empower the hybrid workforce. The Viva Connections experience is fully customisable to your organisation’s requirements. Living in Teams, this allows all employees to access information no matter what device they are using and where they are. As a result, all healthcare workers can complete their roles without the need to search for different websites, use different and outdated applications or load resources and tools which only work on a PC.

An improved and updated intranet brought into the flow of daily work in Microsoft Teams provides a simple way for health organisations to deliver all relevant news to frontline workers. It can also create a safe and collaborative space for healthcare teams. This can support organisations in their efforts of keeping employees engaged which can result in higher levels of retention.

Every day, new healthcare regulations are put in place by governments. Often, healthcare workers struggle to find the latest government regulation or guidance and may struggle to pro-actively locate this information. With Viva connections, organisational leaders know they can deliver this content in a uniform experience to all employees, regardless of role.

Delivering connections to new employees

Viva Connections can be particularly useful for new healthcare workers. When joining an organisation it is often difficult to embrace and understand the organisation’s culture and mission. Especially remotely when on the frontline and not in an office setting. Viva Connections provides a virtual resource portal for a new healthcare worker. It supports onboarding through a customisable dashboard which can be personalised to different employee roles. The dashboard delivers a tailored view of these resources through adaptive cards. These can be targeted directly to frontline workers and their own needs. Popular use cases can include weblinks to view pay and benefits, submit holiday requests, view and manage shifts or access time sheets. All these are opened within the Teams browser on a mobile device.

Through the dashboard experience, Viva Connections also provides an extensible platform, where 3^rd party integration such as ServiceNow, LifeWorks or Talentsoft can be plugged directly through adaptive cards. This means that employees can access and complete even more tasks directly from the Connections app. As a result, healthcare workers can save large amounts of time. This is because they no longer need to search the organisations intranet for scattered resources.

Take control of your organisation’s internal communication strategy

In a hybrid working world where healthcare workers are likely to be more disconnected than ever from their organisations, both information workers working from home and workers using mobile devices on the frontline have benefitted from using Microsoft Teams. Now, in this evolution of Microsoft Teams, Viva Connections can ensure healthcare workers stay in touch with their organisation’s latest news, legal requirements and their organisation’s mission and purpose.

To learn more about Viva Connections please connect with Edward Adamson and Ioana Marinescu on LinkedIn. Or, contact your Microsoft account team and we can organise a Viva Connections envisioning session.

Find out more

Get started with Microsoft Viva Connections

Work Trend Index Special Report

3 ways technology can help rebuild your frontline workforce

What’s a Simple Definition of Employee Engagement?

Viva Connections mobile and new partner integrations are now generally available

About the authors

Edward is currently a Modern Work Specialist working with healthcare organisations across the UK, helping on their journey towards digital transformation. Focussing on hybrid working, frontline technologies and wellbeing and productivity management, connect with Edward on LinkedIn to follow content relating to healthcare and Microsoft 365 optimisation.

Ioana works with healthcare organisations across the UK to improve their journey towards digital transformation using Microsoft 365 technologies. She helps healthcare organisations utilise Microsoft Teams to connect multi-disciplinary communities across the organisation, bring wellbeing and productivity management into the flow of everyday work and surface knowledge and learning across the organisation.

The post How to keep frontline healthcare workers connected with digital technology appeared first on Microsoft Industry Blogs - United Kingdom.