But despite being so vital to a brand’s success, frontline employees are often the last to be reached by the technology that retailers invests in. Typically, we see C-Suite and head office getting all the latest tech, while it takes time to trickle down to the shop floor. This has two major impacts.

Firstly, the majority of frontline workers feel underappreciated by their employers. According to a recent Retail Trust survey, The Health of Retail report 2021, many feel insecure, undervalued and uncertain in relation to their careers. In fact, 84 percent say their mental health has deteriorated since early 2020. And while this is undoubtedly connected to the impact of the last few years on the high street, there is work to be done to bridge the gap between the different levels of retail organisations, from C-Suite to the shop floor.

The other major impact is on the customer experience. Without the right tools in place, the in-store experience can feel impersonal and disconnected. Especially when comparing it to the increasingly personalised online shopping space. Here, consumers have become accustomed to being served highly personalised recommendations.

For me, empowering employees means giving them the right tools to do their best work. And in retail, that means the people on the shop floor having the right technology at their fingertips to allow them to access every type of information that customers need and expect.

Here I want to talk about some of the ways that retailers can start to empower their employees with technology. And as a result, create better customer experiences and a happier, more productive workforce.

Meeting customer expectations in-store

Like every industry, retail is still navigating the new ways of the world. Within that context, there’s a lot of uncertainty about what the future of the industry looks like and where we all fit in that jigsaw puzzle.

But one thing that has been shown clearly is that consumers are itching to get back into shops. The question is: what do those shops now look like?

Up until now, in-person retail has retained quite a consistent format. You go into the shop, you pick the product you want, you go to the checkout, and you leave. And that’s been okay until the last few years, when suddenly consumers started wanting more personal experiences.

That’s the impact of online shopping. Consumers go to the website of their retailer of choice. They get recommendations based on the data the company collects over time. Or they’ll get it personally by email. The challenge is to match this kind of personalisation in-store. And there are great benefits for retailers who manage achieve it.

Research suggests that customers will purchase more from a retailer if they shop both on their digital and in-store spaces. It underscores the importance of omni-channel retail. It also outlines a clear agenda for retailers moving forward: Striving to achieve intelligent retail. One where you connect to customers, your employees, and then your data as well, so that you can have that personalised experience in the store.

We’re already seeing many established retailers making their high street stores more like experience centres. So if you wanted to buy a Surface, for example, there’s the Microsoft Experience Centre in London. Here, you can come in and see the different devices, learn how you can interact with them, and try out accessories in-person. You may not buy the device there; you’re actually more likely to go home and order it online. But we’re definitely starting to see a blend of those online and physical channels.

It’s going to take time for everyone to catch up, especially if you’re a retailer with hundreds of stores nationwide. But devices are a great place to start with the transformation to a more blended, omni-channel shopping experience.

The importance of devices to omni-channel retail

As a society, we’ve become more used to having things instantly available at the tips of our fingers. Whether that’s a smartphone, a tablet, or a laptop, devices are what have driven the expectation. This is now being translated into retail.

With this rising expectation, retailers who don’t empower their employees to respond quicky and accurately to customers in-store are going to suffer.

Frontline retail employees need to be able to do on-the-spot inventory checks, so they don’t have to go and rummage around in the store room or warehouse, looking physically on the shelves to try and find something that could have been checked in seconds on a handheld device on the shop floor. Without those devices, they often find themselves less well-informed than the customers coming into their stores.

Devices have benefits for retail employees beyond their interactions with customers too. Retail spaces are often large. Having a designated device for communication between team members who could be scattered across the building space, or even on different sites, will make the operation more integrated and seamless from an operational point of view too. They will enhance the connection between the different levels of an organisation, helping to bridge the gap between the C-Suite and shopfloor.

This will empower employees to feel more integral to the business. At the same time, leadership teams can make better decisions based on a more accurate understanding of stores, because they’re able to get feedback from them directly.

And then of course there are the sustainability benefits of devices. M&S is a great example of a UK retailer that has embraced devices, allowing it to achieve its goal of going paperless. This is just one of many benefits the company is now reaping from its push to integrate new technologies across its operations.

Devices designed for the hybrid retail space

The ultimate role of devices in the retail space is to help create a great experience for customers. Whether that’s ordering something in for a customer online, checking inventory levels, or even checking what shifts people on a team are working so managers can make sure that the shop floor is filled with the right people at the right time. All of it comes back to enhancing the in-store experience.

But there’s an increasing understanding that within every retail space, there are different types of workers, and they have different needs. Frontline workers don’t want to walk around the shop floor with a laptop, because it’s heavy and there’s a security risk in putting it down in a busy retail space. Similarly, an information worker in the back office isn’t going to want to use a foldable in-your-palm device.  

At Microsoft, we’ve packaged this understanding into a cohesive offering for retailers. We’ve got lightweight, on-the-go devices like the Surface Go that are designed specifically for frontline workers who don’t want to be tethered to a PC. We’ve got other Surface devices designed for information processing, as well as Surface Hubs that can help improve in-office and hybrid collaboration – meaning everyone feels included.

And because our devices are specifically made to complement the Microsoft software stack, it means that retailers get the best experience from things like Microsoft Teams and Power BI when using them on their Surface. It helps to keep our employees connected with each other, and empowers them serve customers quickly and efficiently.

I am confident that this empowerment will translate into the evolution of the role of frontline workers, who can be there to genuinely support people with disabilities or accessibility needs, becoming much more of a helping hand to customers in-store. There always will be a need for that kind of support, as we adapt to the new world we find ourselves in.

Find out more

Learn how to harness digital for the future of retail

Personalise your organisation’s customer experience strategy

Microsoft Cloud for Retail

Device Decisions – The future is hybrid – considerations for IT leaders in the changing workplace

Technology can help unlock a new future for frontline workers

About the author

Joseph runs the Product and Marketing Strategy of our Surface Devices and Accessories for our Small Medium & Corporate (SMC) customers in Microsoft UK.

The post Empowering retail employees: How to transform the frontline appeared first on Microsoft Industry Blogs - United Kingdom.

As we now work in a world where remote working is the norm and virtual meeting rooms are common collaboration spaces. In fact, according to Gartner, 82 percent of business leaders plan to allow employees to work remotely some of the time. We need to ensure that everyone has the right tools and devices to empower this. These devices need to be easy to deploy and manage. Perhaps most importantly, they need to be secure and enable long-term value to your organisation.

But doing this is a fine balancing act. Especially in a time when organisations may find they have to do more with less. So how do you implement new, agile ways of device deployment and management with less resources and reduced costs? How do you empower your employees with natural and easy-to-use devices that encourage collaboration and make it easy to do their best work?

Reduce costs and complexity

In a commissioned study conducted by Forrester, Maximizing Your ROI From Microsoft 365 Enterprise With Microsoft Surface, July 2020, we found that 51 percent of Surface users experienced IT cost reductions in their investment.

Take local government for example, who are often under pressure to make resources go as far as possible while demand for service rises. To work as efficiently as possible, Warwickshire Council decided to empower their employees with Surface devices and Microsoft 365.

“In just three months we migrated 4,500 staff to Microsoft 365 and Surface Pro. And less than 1% of users raised any issue with that at all. We could not have achieved this without partnership with Microsoft.”

Craig Cusack, Assistant Director for Enabling Services, Warwickshire Council

Warwickshire Council took advantage of reducing complex deployment processes and eliminated time-consuming corporate reimaging with Windows Autopilot. With Autopilot, you can remotely deploy and configure devices in a zero-touch process right out of the box. Normally, your IT team will spend a lot of time building and customising images that will later be deployed to devices. Autopilot enables your team to configure or setup images with little to no infrastructure from the cloud. From a user’s perspective it only takes a few easy steps to set up their computer and get started with their day. The only interaction the user needs to do is to connect to a network and verify their credentials.

Managing devices is simple too. The report found a 67 percent reduction in help desk time for Surface users – from 45 minutes to 15 minutes. Application updates are easy to roll out to users. This ensures that your devices are always updated with the latest patches without added stress to the user or your IT team.

For Warwickshire Council, the costs savings weren’t just seen in deployment and management. Because Surface devices offer different ways of working, they were able to consolidate eight devices into one. All while empowering employees to keep delivering high-quality services to its citizens.

Protect your investment in the secure hybrid workplace

The Department for Work and Pensions (DWP) is the largest UK Government department. Actively serving 25 million British citizens, its important they keep their data and devices secure. Surface benefits from chip-to-cloud security, making it a strategic part of their security stack. DWP can drive a highly orchestrated, centrally managed, zero-trust security solution to protect its users, apps, and data from the latest cyberthreats.

“We are making sure the entire solution covers all of these security standards without limiting the users experience,” says Nava Ramanan, Workplace Computing Lead Technical Architect.

Surface takes advantage of Microsoft Defender ATP, which detects, protects, and responds to cyberthreats in real-time. Biometric authentication like Windows Hello makes it easy for users to log on while removing the need for passwords.

You can minimise downtime with repairable devices. You can even retain your SSD while its being repaired, and swap user profiles easily and securely over to new devices while the originals are being fixed.

Simplify deployment and management

According to the commissioned study conducted by Forrester, Maximizing Your ROI From Microsoft 365 Enterprise With Microsoft Surface, July 2020, respondents who deployed Surface found they saved four hours for each device deployed. That’s four hours they can now spend on value adding work.

The benefits of Windows Autopilot for Surface and Microsoft 365 extend beyond just simple deployment. Intune helps you manage the devices via the cloud to ensure they always meet your organisations and regulatory changes. For example, you can manage devices’ BIOS settings after they’re enrolled, using the Device Firmware Configuration Interface (DFCI). This means you control security settings such as boot options, built-in peripherals, and device hardware. This lays the groundwork for future advanced security scenarios.

You can also synchronise and deploy Microsoft Surface firmware and driver updates by using the Endpoint Configuration Manager client. This means you can roll out updates to ensure all your devices and data are secure, without relying on busy employees to self-manage updates.

Empower employees in the secure hybrid workplace

UK law firm Shakespeare Martineau saw improved employee morale, increased productivity, reduced downtime, an increase in billable hours and enhanced client satisfaction when they rolled-out with Surface devices. Their planned six-month roll out took less than a month.

“It was really important to us to be able to facilitate agility across the firm,” states Virdi. “Microsoft Surface aligned with our strategy to support our Positive, Passionate People. The product is very good in style, different ways of working and real performance, and it gives our staff the agility and freedom to work in a way that suits their lives whilst maximising productivity and effectiveness.”

Dal Virdi, IT Director, Shakespeare Martineau

With the right tools and devices, you can reduce the strain on your IT team and deliver a better user experience. Enable your people to work in their best way focussing on collaboration and productivity.

In the secure hybrid workplace, your IT team can take an automated, streamlined approach to a device’s lifecycle from deployment through to management and security. This will ensure your organisation is always prepared for the future. That means your users will have the freedom to work from anywhere, while still maintaining control and security.

Find out more

Visit the website: Reimagine security and risk management

Download the whitepaper: Three ways to reduce the endpoint security risks of a remote workforce

Watch the 15 min on-demand webinar: Deploy, manage, and enable productivity with Surface Duo 

Watch the 30 min on-demand webinar: Zero touch deployment with Surface and AutoPilot 

Tools to empower your development team

Download the guide: Create resilience through remote development 

About the author

Chris is Surface for Business product portfolio lead for Microsoft in the UK. As the owner of the UK product proposition, Chris enjoys understanding business challenges and bringing together product propositions that empower individuals and businesses to achieve their business objectives. With over 13 years of experience in hardware technology, Chris has held a number of roles in Product Management, Marketing and Sales across the industry in the UK and abroad.

The post Empower employees with secure device deployment in the hybrid workplace appeared first on Microsoft Industry Blogs - United Kingdom.

In the new world of work, it’s important to keep your people at the heart of your business. That’s why empowering them with the tools they need to work smarter will help you create an inclusive and resilient culture. A Forrester study found that workers realised almost two hours in daily productivity gains using Microsoft 365 on Surface, while reducing security breach costs by about 20 percent. We’re going to dive into the ways you can embrace the productivity gains of a robust security strategy, while empowering employees to do their best work from anywhere.

1.      Extend security across your entire stack

A security strategy needs to ensure your entire digital estate is secure. Ensure your entire stack is optimised with devices and applications that have built-in security based on a Zero Trust model. Surface meets the same security standards of all Microsoft software and services, making it a strategic part of your security stack.

But what is Zero Trust? It’s a security model that adapts to the new hybrid workplace and embraces mobility and remote working. By assuming breach, Zero Trust verifies each request or what resource it accesses regardless of where the request originates. By never trusting and always verifying, it ensures every access request is authenticated, authorised and encrypted before granting access.

This identity-based approach works in the background and enables things like single sign-on. Employees can, for example, sign into their Surface device with Windows Hello, a reliable, fully integrated biometric authentication based on facial recognition or fingerprint matching. Because the Surface optimises apps, it makes it easier for employees to work together. In fact, that same Forrester study I mentioned earlier also found that 88 percent of survey respondents said that Microsoft 365-powered Surface devices had helped their employees become more collaborative.

Construction firm Willmott Dixon saw an immediate improvement in productivity when using Surface and Microsoft 365. “A lot of our architects and engineers live quite far away. We now connect with them via Teams” says Simon Wilson, Senior Operations Manager. “We’ve seen projects that have reduced design time from 12 weeks to eight weeks. That is a true saving to the project.”

2.      Manage your security strategy your way

Zero Trust also helps your IT team manage your security infrastructure by combining threat protection, detection and response. Security can be managed from an easy to use control centre, protecting users, data, and endpoints. An integrated approach takes advantage of AI and automation. They take over low-level risk detection and real-time analytics to monitor and respond. This reduces chronic alert fatigue and means analysts can focus on critical alerts or higher threats.

The built-in security of Surface and Microsoft 365 makes it easy for your IT team to optimise to meet your specific needs. You can even go beyond traditional software-based policy management. Firmware configuration settings can deliver an extra level of hardware control and manageability. For example, the camera can be turned off for any device in highly secure areas to reduce risk. The built-in security of Surface and Microsoft 365 makes it easy for your IT team to optimise to meet your specific needs. You can even go beyond traditional software-based policy management. Firmware configuration settings can deliver an extra level of hardware control and manageability. For example, the camera can be turned off for any device in highly secure areas to reduce risk. Surface also benefits from three security features: Trusted Platform Module (TPM), Unified Extensible Firmware Interface (UEFI) and Device Firmware Configuration Interface (DFCI).

TPM: This military-grade security protects the keys used in authentication and encryption.

UEFI: This protects the firmware from malicious attacks. Maintained by Microsoft, so that from the time the power button is pressed to the time that the operating system boots, organisations can avoid a critical vulnerability point and be assured that the latest UEFI updates are pushed out.

DFCI: Born from the Microsoft cloud offerings and enabled fast cloud deployment and management down to the firmware and component level. Benefit for those using AutoPilot via InTune, perfect for cloud first deployment, management and end of user decommission from your IT admin. DFCI gives users freedom to work from any location while still maintaining control and security.

Microsoft Surface Enterprise Management Mode (SEMM) is a feature of Surface devices with Surface UEFI that allows you to secure and manage firmware settings within your organization. With SEMM, IT professionals can prepare configurations of UEFI settings and install them on a Surface device.

While these make it easy for your IT team to manage, a compliant organisation often hears from employees that security measures make it harder for them to access the tools they need to work. When you have built-in security, you can ensure pain-free access without compromising the employee experience. A biometric single sign-on such as Windows Hello can make it faster for your employees to log in. Additions like multi-factor authentication can also reduce credential attacks by 99 percent.

The Department of Work and Pensions (DWP) actively serves 25 million British citizens. Their cloud-first strategy allows them to be more agile and efficient. As a result of this approach, they are less reliant on expensive and hard-to-maintain on-premise infrastructure and are able to scale with the demands of business. By pairing this approach with Surface devices, they’re ensuring advanced security standards are applied from chip to cloud. “We’re making sure our solution covers all these security standards without limiting user experience,” says Nava Ramanan, Workplace Computing Lead Technical Architect at DWP.

3.      Minimise risk and reduce costs and complexity

With the right tools and devices it is possible to increase security and productivity while reducing costs and complexity. Surface powered by Microsoft 365 improves enterprise security by reducing both the number of security breaches and remediation costs—all without impacting workforce productivity or the employee experience. Forrester found that the number of annual breaches was reduced by 50 percent per year by using two-factor authentication, Advanced Threat Analytics, and Surface Enterprise Management Mode (SEMM).

By integrating new agile methods of device deployment and management, you can improve IT efficiency while reducing overheads. When combining Surface with Microsoft AutoPilot and Windows 10 Pro, IT teams saved four hours per device deployed.

As a local government, Warwickshire County Council is under increasing pressure to make resources go as far as possible while maintaining and improving services for its community. They made the bold decision to reduce costs by going from a combination of eight different devices to just one. They deployed Windows AutoPilot to optimise their IT team and ensure staff could start working straight out of the box.

“In just three months we migrated 4,500 staff to Microsoft 365 and Surface Pro. And less than one percent of users raised any issue with that at all,” says Craig Cusack, Assistant Director for Enabling Services.

Keeping workforce productivity at the heart of your security strategy

When you integrate your devices, apps and cloud security provisions, based on a Zero Trust principle, you can drive a highly orchestrated, centrally managed security solution. This makes it easier for your IT team to manage and deploy. It also embraces productivity and collaboration to ensure your employees stay secure and working at their best, even when remote.

UK law firm Shakespeare Martineau rolled out Surface devices to pair agility and freedom with improved end-point security, flexible productivity and practicality. In the end, it did much more, including improving morale, productivity and reducing downtime. They also saw an increase in billable hours and enhanced client satisfaction.

“Microsoft Surface complimented our strategy and was the device of choice to support our positive passionate people. The product is very good – in style, different ways of working and real performance – and it gives our staff the agility and freedom to work in a way that suits their lives whilst maximizing productivity and effectiveness,” says Dal Virdi, IT Director.

This also has the advantage of doing more with less. Implement new agile ways of working with a standardised portfolio that optimises the software and apps you run. Not only will this encourage your employees to work better together, but you’ll also benefit from improved efficiency and reduced overheads. That way you can spend more time innovating and delivering a great experience for the customers you support.

Find out more

Security and Endpoint Management with Surface: Surface for Business

Visit the website: Reimagine security and risk management

Download the eBook: Modernise your endpoint security strategy

Resources for your development team

Read the blog: Data security and encryption best practices

About the author

Chris is Surface for Business product portfolio lead for Microsoft in the UK. As the owner of the UK product proposition, Chris enjoys understanding business challenges and bringing together product propositions that empower individuals and businesses to achieve their business objectives. With over 13 years of experience in hardware technology, Chris has held a number of roles in Product Management, Marketing and Sales across the industry in the UK and abroad.

The post 3 ways to create a robust security strategy for remote teams appeared first on Microsoft Industry Blogs - United Kingdom.

Like many Trusts up and down the country, it has faced significant resource challenges, with ever-increasing demand on services and limited budgets.

But when it comes to organisational investment, the Trust’s community care services have become a key beneficiary.

The community team have long been stretched. Parts of the patient’s record were recorded manually, via spreadsheets. So the Trust decided to overhaul its legacy system – paper files and all. A new Electronic Patient Record System was put in for patients in the community via the EMIS Web platform system. This platform provides fast and secure online access to patient data while helping to integrate primary, community, and hospital care services.

Finding the right device to support mobile care

The next challenge was to equip community nurses with the right device. One that would enable flexible, mobile, and patient-centric working, while letting caregivers make the most of EMIS Web’s joined-up tools.

To inform its selection, the Trust engaged in a formal evaluation process.

First, mobile teams would need a practical device that was light, portable and extremely easy to use on the go. This meant laptops were largely disqualified. The right device must be discreet, and not intrude on the nurse-patient relationship. And for long, hard shifts an all-day battery life was a must.

The Trust also needed a single device system, which could be used across all applications to ensure resources are used to their full potential. And the IT team needed a secure device that could be managed remotely with ease – ideally, even configurable and wipeable remotely.

Another key requirement was ensuring access to the full range of tools. This disqualified a well-known competitor device because, although it would support EMIS Mobile – which provides a diary view for the next two days – it failed to support all Trust applications under their distinctive operating system platform.

In principle, Microsoft Surface Pro satisfied all of the community care team’s key requirements, including portability, usability, and compatibility with the full EMIS Web system.

But would it measure up in the field? To trial Surface Pro, selected users were given devices and asked to complete questionnaires. These included questions about weight, portability, screen display, usability, and battery life.

Team responses were evaluated and, with Surface Pro proving the best tool for the job, the Trust deployed 400+ devices to its community care workers.

Improving productivity

The community care team – newly empowered to provide higher-quality patient care with greater efficiency – has contributed to this positive story. And Surface Pro has played its part in helping them improve processes, productivity and care.

For example, staff now have rapid, secure access to all the patient records and team details they need, from appointments to shift rotas. Remote collaboration is easy. And, with real-time note-taking removing the need to write up notes at close of day, each nurse saves on time which can now be spent seeing patients.

Managing change: care teams and new tech

1. Check devices vs. systems. Make sure tech devices work across all the systems you’ll need and that the right software versions are in place.
2. Carry out a formal evaluation. Design and implement a phased evaluation process, and be sure to involve your staff in it. There’s no substitute for trailing candidate devices in the field.
3. Don’t stop training prematurely. Deploying tech is always a milestone, but ongoing training and support are equally important. Don’t underestimate the team’s training needs as Surface Pro becomes integrated into their daily work.
4. Keep it under review. What works for one team member may not work for another, so keep talking about new tech in relation to performance and process. Constantly evaluate success and be ready to manage practical adjustments for care teams.

Maximising The Impact Of UK Firstline Workers On Surface With Microsoft 365

Find out more

Empower employees and streamline operations

Connected care

About the author

Danish Jafri is the Community ICT Programme Manager and is responsible for deployment of Electronic Patient Records in the Community Services at Wye Valley Trust. With an MSc in Forensic Computing, he is a dynamic, commercially aware and highly skilled programme manager. He has a strong track-record in implementing large-scale IT infrastructure projects and systems of engagement that transform operational performance. He leads large teams of up to 100 and whole organisations through major systems implementation and organisational change projects whilst ensuring service, process, and operational improvement.

The post Managing digital transformation in community care appeared first on Microsoft Industry Blogs - United Kingdom.

But at the same time, there’s a constant drive within organisations to ensure they stick to their budgets, or save costs. A great way to do this is to realise the value of your existing technology investments. In this blog, I’ll share some of the tools that are available to you as part of your Microsoft 365 and Windows 10 subscriptions to engage your workforce and help your organisation be more productive.

Productivity from day one

Windows Autopilot is a self-service cloud deployment platform in Windows 10. Using Windows Autopilot, IT admins can remotely deploy and configure devices in a zero-touch process right out of the box, whilst utilising your Microsoft 365 and Windows 10 investment.

This means all new users need is their credentials and a device. When they log in, all the tools and apps they need to work are automatically downloaded. They can get started on the important work sooner. No longer do they have to sit waiting for multiple downloads, or login approvals for the IT team.

For your IT team, this means they no longer have to maintain custom images and drivers for every device being used. This reduces the amount of time that IT needs to spend on these processes and the amount of infrastructure that they need to maintain them.

Leveraging cloud-based services, Windows Autopilot can reduce the overall costs for deploying, managing, and retiring devices. It can be managed remotely by tools such as Intune, Windows Update for Business, and the System Center Configuration Manager. This means the whole lifecycle of your organisation’s devices are looked after.

Get Surface devices ready-to-go

The single and best way to use your Microsoft 365 Enterprise E3 or E5 subscriptions and Windows 10 Enterprise is to deploy Surface through Windows Autopilot.

Surface devices and Microsoft 365 work together to give your employees the freedom to work their way. It makes it easier to collaborate and communicate while being protected by the best modern security and manageability platform we have.

With Surface devices, you can choose to register your devices at the time of purchase when purchasing from a Surface partner enabled for Windows Autopilot. New devices are shipped directly to your frontline employees, with a clean build. When employees turn it on for the first time, they are automatically enrolled and configured.

Windows Autopilot automatically sets users up with a Surface that contains all the apps and tools they need to do their work. This means employees are immediately productive right from day one. For those that work remotely or for frontline workers, this means they don’t lose time waiting for a device – they’re able to hit the ground running.

This also lets your organisation’s IT team implement new, agile methods of device management and distribution without having to spend time setting up each device individually.

Empower your employees

Organisations that provide employees with the tools and apps they need outperform those who don’t. 63 percent of employees using these apps said they increased their personal productivity. They are also four times more likely to report their organisation as a desirable place to work.

To unleash these gains, make sure you’re empowering your employees from their very first day with the tools and apps they need by investing in the inbuilt features of Microsoft 365 Enterprise E3 or E5 subscriptions and Windows 10 Enterprise.

By deploying devices through Windows Autopilot, organisations are empowered to achieve more, quicker. And by using Surface devices, your employees will have the freedom to work their way on flexible and secure devices.

When Surface is paired with Autopilot, it makes for a positive complete out-of-the box experience – giving your employees the confidence knowing they have everything they need to accomplish their personal and business goals from day one.

Licensing requirements

Windows Autopilot depends on specific capabilities available in Microsoft 365 Enterprise E3 or E5 subscriptions. It requires Windows 10, Azure Active Directory and an MDM service such as Microsoft Intune.

Software requirements

• Windows 10 version 1703 (semi-annual channel) or higher.

The following editions are supported:

• Windows 10 Pro
• Windows 10 Pro Education
• Windows 10 Pro for Workstations
• Windows 10 Enterprise
• Windows 10 Education
• Windows 10 Enterprise 2019 LTSC

Networking requirements

• Ensure DNS name resolution for internet DNS names
• Allow access to all hosts via port 80 (HTTP), 443 (HTTPS), and 123 (UDP/NTP)

Find out more

Microsoft 365 Enterprise documentation and resources

About the author

Gareth aims to connect people with the tools they need to thrive, so that they feel inspired to contribute and have a sense of belonging to the community around them.

With over a decade of experience in the IT industry, technology adoption is the single biggest driver for him.

As a Surface Specialist at Microsoft, Gareth has the opportunity to showcase best in class technology to a wide variety of customers with the goal of producing meaningful outcomes for all.

The post How to make the most of your existing tech investments: Microsoft 365 and Windows 10 appeared first on Microsoft Industry Blogs - United Kingdom.

The worlds of study and work have changed

I’m in the final year of my degree, an overwhelming time of assignments and group projects, with a 10,000 word dissertation looming over me. But if I ever dare mention my student life stresses to my dad, he can’t help but remind me how different things were during his Computer Science degree in the 80s. It’s almost impossible to imagine how different student life was back then – no PowerPoint, no recorded lectures to watch back. And if you were writing an essay, you had to go to the library and actually read the books.

I’ll need a different set of skills than previous generations

When I (hopefully!) graduate, I’m going to be greeted by a very different workplace than my dad was. My closest colleagues may be based across the Atlantic, almost everything I do will be a collaborative effort rather than an individual essay. I’ll be on a constant learning journey where knowledge can become outdated in a matter of months.

With this in mind, it got me thinking about the extent that my university is equipping me with the digital skills I need to thrive in this ever-changing world of work.

University study mimics workplace reality

Visit any undergraduate lecture and you’ll be greeted by rows of laptops. Pen and paper are in the minority, with students preferring to take notes digitally. I recently bought a Surface Go for this purpose – small enough to carry around campus and perfect for taking notes. They’re organised in OneNote, with hyperlinks to videos, articles or books that my lecturer mentions. My Surface travels with me from lectures and seminars, to the library and to my desk at home.

Work-wise, some students prefer to set up station in the library from 9am-5pm, others prefer to work into the evening from home, or fit their studies around a part-time job.

University is strong on collaboration – not simply how to work in a team, but how to collaborate on a project effectively when meeting in person is a challenge. Students may have group calls via Skype, set up a Teams page or work on a shared document together.

Combined, our use of technology, flexible working and collaboration mimics the workplace that I witnessed on my placement year. In that sense, I think university gives students both the digital and work-related skills needed to transition effectively.

What could be done better?

There are some ways I feel universities could further develop the digital skills of their students. To me, these skills aren’t simply about learning how best to use the available tools, but about empowering students to think creatively around the future of the technology which will shape our lives.

We are undoubtedly experiencing the fourth industrial revolution, with predictions that 85% of the jobs that will exist in 2030 aren’t invented yet. So to what extent are graduates ready for this world?

I would argue that this is where universities could do more:

• Teaching people of all abilities to code

Coding is now taught at primary school, using simple devices like the BBC Micro:bit. My generation has missed out on that provision, so could find themselves being at a disadvantage. Everyone should have the opportunity to learn to code, with free courses offered to every student regardless of degree.

• Bringing technology into career discussions

All universities have a careers service. But to what extent is the fourth industrial revolution and digital skills embedded into the advice they are giving? Students should leave university with an awareness of how AI is going to change the world of work and ensure that the path they are taking is future-proofed.

• Nurturing soft skills like creativity

Students are assessed at every stage of our academic journey, from Year Six SATs, to GCSEs and A levels. University is a continuation of that, so we’re really, really good at passing exams. The real world isn’t like that. It values innovation, creativity and individuality. Universities need to ensure that despite the need for assessments, they are producing a generation of people who aren’t afraid to think differently. My generation is going to be responsible for trying to solve a range of the world’s most complex issues where there is no correct answer – we’ll need to be creative.

In my experience, universities are creating students equipped with the digital skills they need to thrive in the modern workplace. However, I think universities need to go beyond that and empower their students with creativity, innovation and problem-solving skills so they have the best chance possible of thriving amongst the fourth industrial revolution and beyond.

Find out more

5 steps to embed digital skills development into schools, colleges, and universities

About the author

Katie is, a 22 year old student at the University of Bath. She spent my placement year at Microsoft as a Technical Account Manager. Since then, she’s now returned to University, armed with new digital skills to help her navigate student life more effectively. Katie is fascinated by the future of higher education and how universities can prepare students for an ever-changing world of work. She is passionate about promoting women in STEM and empowering young women to consider a future in technology.

The post How to equip university students with skills for the digital workplace appeared first on Microsoft Industry Blogs - United Kingdom.

This appearance does more than just solidify a client’s misconceptions of the sector; it has a major impact on the internal culture. If the way a firm operates remains traditional, the service it delivers falls back in comparison to more modern competitors.

As such, transforming the customer experience demands transformation of the internal culture. Encouraging collaborative, flexible working practices that chime with the needs of both employees and clients alike. While tradition, precedence, and formality has stymied the sector’s ability to innovate, new technology is starting to build the foundations that help transform the experience you deliver customers.

Where to start a transformation?

The question many in the legal sector face when wanting to transform their workplace is…

Where do I start?

Step 1 – Get a technical infrastructure in place

Pivotal to the modern IT experience is an updated back-end and cloud-based workloads. However, these ‘transformations’ are invisible to the end user – rare is the employee that compliments an employer for moving their mailbox to the cloud.

Take advice whenever necessary. For many in the legal sector, upgrading systems is a new and exciting task, but not one with which they’re au fait. Successful implementation doesn’t happen overnight. It often requires consultation with those in the know in order to determine the infrastructure and complementary hardware that’s right for your business.

A major consideration at this stage is security. Choosing a system  and devices tailor-made to protect and defend your law firm from cyber-attacks doesn’t just offer peace of mind (and keeps you focused on what really matters). It also ensures you can maintain the integrity of your client records, and any private, personal, and sensitive data within.

Part of this transition will see you bring legacy and paper-based data to the cloud. Immediately, this is a revolutionary move. No longer are client records stored away in filing cabinets, lost, or forgotten. Secure in the cloud, they’re easily accessible to your team.

Step 2 – Bring employees on the journey

Internal buy-in is critical to transforming the way you work. The customer experience can’t change if employees are unwilling or unable to move to a new way of working.

Start by explaining what you wish to change, and how you intend to do it. This is the stage when most companies stop – it’s the end of the journey. Yet this is really the beginning. Now, request feedback from your team.

What issues do they face and how will a digital transformation help? What do they want from a new system and devices? How can these be used to improve service delivery?

During your ‘exploration phase’ – that is, when considering all the systems and devices that will help you alter your working ways – place employee experience at its heart. Your team wants an interface and device that makes it easy to do their job and offer an exceptional customer experience. Give it to them.

Step 3 – Choose a device that offers a good work-life balance

Your team needs to be at the top of their game – it’s one of the admirable hallmarks of the legal sector. Salaries can be matched. Perks can be offered. But nothing beats an employer that supports true investment in employees.

This is at the crux of creating a modern digital workplace.

By changing the way your team works through technology, you help encourage a healthy work-life balance. Today’s cloud-connected law graduates are used to the flexibility that modern technology affords; they’re adept at working remotely and collaboratively.

A senior associate from one Surface-enabled firm said, ‘I’ve really enjoyed the flexibility that comes with our new Surface laptops. It took an hour or so to get set up. Then, I was able to work from home within the first few days without disruption. The whole process of starting up for the day and getting going with work is so much quicker.’

Devices that deliver on the promise of the modern workplace keeps staff more engaged and productive than ever before. And they appreciate that, as an employer, you understand that life doesn’t simply stop once work starts. With an employee experience like this, it completely alters the level of service offered to clients.

Step 4 – Embrace collaboration

We’re creatures of habit. Because of that, it can be challenging when trying to encourage people to work in new, more productive ways.

Put something new and exciting, like a Surface, into their hands and suddenly it ignites enthusiasm. They find themselves able to work differently. Because the technology’s there to streamline and enhance collaboration, they begin having more video conferences with clients and other solicitors; they draw their ideas; they embrace the hot-desk mentality, when necessary.

Step 5 – Encourage diversity, inclusion, and accessibility

The more diverse and inclusive a team is, the more creative and productive they are. And that can only be a benefit to your law firm. Part of that means ensuring your workplace and the tools within it are wholly accessible for those with disabilities.

As part of this drive to be diverse, inclusive, and accessible, Surface features a number of design choices that enable a better experience for all. For instance, the power and volume buttons can be managed with one hand. The device’s microphones make use of extremely accurate Closed Captioning. Use a Surface pen, and your team will discover one of the most natural digital writing experiences available to them. Ultimately, these features help your team to work better than ever before.

Technology is changing the way we communicate, creating a modern digital workplace. If your legal organisation wishes to make a statement and cultivate a culture that empowers every employee, it starts with the user. Connect your team with the devices that help them work smarter, and support your digital transformation.

Find out more

Choose the Surface for you

How technology helps business maximise the value of ideas

About the authors

Alex is a Modern Workplace Solution Specialist working closely with our Legal and Professional services customers to transform the way they work; making them more agile, productive, mobile and empower their employees to achieve more. Watching the transformation of workplaces like the legal sector, and the people working in them, has been incredibly rewarding.

Will is a Surface Specialist at Microsoft helping Professional Services organisations realise the full value of Microsoft Surface devices in their business. He enjoys working with customers to embrace advances in technology that create a new world of work – where technology empowers people, data and systems to connect, collaborate and communicate in new innovative ways. 

Rachael is a Surface Specialist focused on the modern workplace. She loves to help customers transform their ways of working to embrace mobility and new devices that increase their productivity and enhance their work life balance.

The post 5 steps for digitally transforming the legal profession appeared first on Microsoft Industry Blogs - United Kingdom.

It’s National Doodle Day!

The Surface Pen is the ideal device for bringing your drawings to life. Paired with Microsoft Surface, you can effortlessly create doodle masterpieces – whether you’re a regular Rembrandt or a die-hard doodler.

But before you go expressing yourself through art, let’s look at the capabilities of the Surface Pen. After all, it might look like a sleek and simple stylus, but in reality this is an incredibly powerful pen that can do a lot more than making notes on apps or translate your handwriting into text.

Finding Surface Pen shortcuts

The Surface Pen unleashes your creativity.

But to master the device, you’ll want to set up your Surface Pen shortcuts. This makes it easier to perform tasks quickly and efficiently by tapping the ‘eraser’ part of the pen.

To begin, search your Start menu for ‘Pen settings.’

Scroll down the page until you find the section ‘Pen shortcuts’. By default, your options are…

• One click to open Screen Snipping
• Double-click to start the Snip & Sketch app
• Press and hold to open Sticky Notes

If these don’t fit your needs, however, you’re going to need to customise them – and because this is your Surface Pen, we’ve made sure this is simple to achieve.

Customising universal app shortcuts

Tucked in the drop-down menus of each ‘click’ setting are pre-set options, like quickly launching Cortana, OneNote, or even sending screenshots to the app. Windows Ink Workspaces feature heavily. By selecting these Surface Pen shortcuts, you’re then free to open apps like Sketchpad via the Surface pen.

Now, let’s say you want to open Paint 3D when you press the button once. It’s the perfect tool for conjuring up a doodle or two to celebrate today, after all.

Under ‘Click once’, use the top drop-down menu to select ‘Launch a universal app’ – these are Microsoft apps that everyone has access to. In the ‘Select an app’ drop-down beneath this, scroll through the list until you reach Paint 3D – or any other app you like.

You can customise what each click of the button does in the same way.

Adding classic app shortcuts

If you’re not using a universal app, then set-up is similar but slightly different. In this example, let’s force Adobe Photoshop to open with two clicks of the eraser nib.

As before, click the drop-down menu, this time under the ‘Double-click’ selection, and choose ‘Launch a classic app.’

Click the Browse button and use File Explorer to locate the app on your computer. Select the app, click Open, and the app name will appear in ‘Pen shortcuts’ to show it’s now selected.

Now you can jump right into your favourite app without even pausing what you’re doing.

Check other customisations

Now you’re all set up – however, before you drop out of the Pen & Windows Ink settings page, make sure ‘Allow apps to override the shortcut button behaviour’ is checked. This is pretty handy when you’re using PowerPoint and would rather clicking the pen moves you to the next slide, rather than opening up your latest artistic masterpiece!

You’ll also find a few extra options on this page, so you can make the Surface Pen your own. It’s where you can change which is your dominant hand when using the device, or use the Pen as a mouse for some apps.

For even more options, try the Surface app from the Microsoft Store.

Time to get your doodle on. We can’t wait to see what you create.

About the author

Amy Talbot is a Surface Enthusiast at Microsoft UK, with more than 10 years’ experience in the IT industry. During her time at Microsoft, she has worked in the Financial Services Industry, and has experience across Local Government, Defence, and Charities. Amy is passionate about how high-end tech, such as advancements in premium devices is transforming the workplace and enabling next gen experiences.

The post Surface Pen shortcuts: A guide to putting the ‘do’ into doodle appeared first on Microsoft Industry Blogs - United Kingdom.

For small and medium businesses, having a remote workforce can make a lot of sense. You’ll widen your talent pool as you’ll be able to hire for skills over proximity. You’ll save money on paying for office space and all the trimmings. And if you or your employees work with customers or partners offsite, it’s easier for them to access the information they need when they need it.

But how can you easily ensure your remote workforce has the same dynamic and trust as an in-house team would? By making use of technology to build trust, connections, and empower them to work in the best way. We take a look at our top 10 tips to managing a remote workforce.

1. Do more in the cloud

To be able to be flexible and access documents anywhere, the first step is become a cloud-first organisation. By moving to the cloud, not only does it mean your employees can easily access documents, data, and information from anywhere, but it also lets you use new cloud-only tech such as AI.

With Azure, you pay only for the cloud services you use, it means you save money on your operation costs, and scale as your business grows. Plus, Azure is built on a secure foundation, with built-in controls to customise your user and data management. But more on that later!

2. Modern devices

It’s great to give your employees laptops to make it easier to work flexibly/remotely. But what will really make their workday even easier? By giving them devices that encourage them to work naturally.

Modern devices that are built with accessibility in mind, such as the Surface, encourage the best work and creativity out of your employees. By making it easier to work, your employees will be more productive and innovative. When you add the Surface and other Microsoft tools and apps such as Windows 10 and Office 365 together, you’ll get a powerful future-ready workforce.

3. Stay secure

It can be a fine balance between making sure your business is secure and compliant and the productivity and flexibility of your workforce, right? But it’s possible to be secure while letting your employees get on with business – you can even increase productivity!

With built-in security built into devices and apps, cybersecurity will become so seamless your employees won’t even realise they’re being protected. And it’s easier for your IT team to manage, protect, detect, and respond. For example, signing into a Surface is linked to an employee’s work account, so they can then instantly access their documents, email, or other apps.

Azure helps protect your data with built-in intelligence, controls, and services that work across identity, data, networking, and apps. The Azure Security Center helps further strengthen your security posture, giving you the ability to detect and protect against threats.

4. Bring your own device (BYOD) policy

We’re all about making work easier for employees. We want them to be able to access what they need, when they need it. And sometimes their phone is going to be quicker than pulling out their work device. That’s why you need to ensure you have a sufficient BYOD policy that let’s your employees use their phones without comprising on security.

Everyone has a different smartphone – whether it’s iOS or Andriod. But what should stay the same is their ability to access what they need and how secure it is.

Azure Active Directory works to create a seamless secure access across a range of devices, cloud, and mobile apps. This means your IT team is in control of your business information while your employees have smooth, instant access to their documents wherever they are. And if that device is missing, stolen, or compromised – your IT team can quickly solve that issue.

5. A powerful intranet

SharePoint empowers your organisation to collaborate, share information, and use applications to help make your employees more productive and transform business process.

You’ll have the ability to make sites for every project, team, or department. On these sites your teams can share documents, data, resources, and news securely and efficiently. It also has powerful search and intelligent ways to discover information and insights to guide action. Using SharePoint lists and libraries alongside Microsoft Flow and PowerApps, you can easily create rich experiences with forms, workflows and customise apps. This means you can simplify and transform processes, helping accelerate productivity.

And when you create a SharePoint and document library, you can immediately make a space for it on Teams (and vice versa), making it even easier and quicker to collaborate.

6.       A virtual workspace

Teams makes it easy to communicate and collaborate on work. It works across all devices and with group chat, online meetings, calling, and web conferencing, you can stay in touch easier than ever. And it’s not just for work, create channels for general water cooler chat and make use of the gif function!

Customise your workspace with the tools you and your team use daily. Add a SharePoint page, or library, Microsoft apps, or even your third-party favourites. With built in Office 365, it makes it easier to collaborate, share documents, and edit. Plus, you benefit from end-to-end security, admin control, and compliance.

7.      Planner

Keeping up to date on projects can seem chaotic when your team is spread out across the country. Luckily, there are online tools to help you with that. Planner makes it easy to create new plans, organise and assign tasks, and share files.

Best of all, it makes all tasks visible and transparent. You can see a comprehensive view over employee’s tasks so you can see what stage a project is at and who is on hand to complete it. You can even see the number of tasks each employee has. This makes it easier to improve workloads and help make sure employees don’t feel too stressed or overburdened.

Planner can link into SharePoint and Teams and works across devices so makes it easy for you to see the progress of projects.

8.      Analytics

Analytics are used for everything these days. Even tracking workloads.

MyAnalytics gives you a personal overview of your work patterns and suggests ways to work smarter. Powered by AI, you’ll get insights to improve your productivity, collaboration, and wellbeing. MyAnalytics is private by design, so each employee will only be able to see their personal insights and take action.

However, viewing a complete overview of your workplace analytics can give you insight into daily collaboration patterns. Insights from these will help your business be more agile, improve employee experience, and help you identify where to focus to create value.

9.      Online learning

Re- and upskilling is a vital part of employee engagement. Not only are skilled employees 8.4 percent more productive, but 70 percent of employees are more likely to stay at their workplace if they have training and development opportunities.

For remote teams it can be hard to organise training, but online learning is a great option for on-demand training and development.

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7.      Make time to meet

While we have all the tools at our disposal to communicate and collaborate online, including video calling, sometimes we have to go old-school. Organise team meetings a few times a year where everyone can get together in-person. Use this time to discuss the organisation’s future, strategy, or as a chance for team building and skill development.

Using technology to empower

These tips will help SMBs empower their remote workforce. By using the power of technology, you can create seamless across-device experiences that encourage communication and collaboration.

Teams that work together well, stay together and achieve great results. These tools are there for your team to find their path to success.

Find out more

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The post 10 tips to have a successful remote workforce appeared first on Microsoft Industry Blogs - United Kingdom.

I’ve seen the instrumental changes that technology has had in the workplace over my 20-year career in IT. Digital transformation has caused businesses to rethink how they work. And if you want to stay ahead of your competitors and seize the opportunities of today’s digital age, you need to empower your workforce to do more of what they love.

Employees are more engaged when managers understand them and give them the chance to do what they do best. And I believe the most effective way to achieve this is to give workers the tools and devices that encourage more productive ways of working, freeing up leisure time you can spend in other areas.

Here are my five tips for boosting morale and keeping your workforce motivated.

1.      Get a better work-life balance

This idea is simple. Give people flexible devices and you’ll make them more creative, fulfilled, and productive. Look for devices that enable productivity, no matter where they are, while making it easy to stay safe and secure.

If you have devices like the Surface which work for a range of working styles, you can make it simple for employees to work how, where, and when they want. We’ve also grown our Surface family to include devices which are optimised for collaboration. By doing this, you’re encouraging employees to have a healthier work-life balance. In turn, this increases employee productivity and satisfaction.

Most empowering of all, Surface devices, Windows 10 and Microsoft 365 are built with inclusive design at heart. This means we design for all needs. By having these products in your business, you’re showing that you support a diverse workforce, and research has found a direct correlation between diversity and increased innovation

2.      Collaboration made easy

With more employees working remotely, it can sometimes be difficult to feel like a ‘team’, when you’re not sharing the same office space. Thanks to devices such as the Surface Hub 2S, though, you can make collaboration easy again.

The Surface Hub 2S uses all the tools and apps found in Microsoft 365 and Windows 10 – such as Microsoft Teams and Microsoft Whiteboard –but with the added intelligence of the cloud. Make remote meetings less remote with Surface Onward, where everyone in the room and virtually can engage and ideas can flow. And with the Microsoft Whiteboard app, teams can collaborate on the same virtual canvas pre, during, and post-meeting. Plus, when paired with a mobile stand, the new lighter and slimmer Surface Hub 2S is easy to hold and handle, giving employees the freedom to collaborate anywhere, at any time.

3.      Encourage creativity

Technology such as AI and machine learning will increasingly automate routine, day-to-day tasks, meaning employees will have more time to innovate and add value. In fact, according to the Future of Jobs 2018 report from the World Economic Forum, creativity is one of the key skills increasingly needed in order to be successful.

Elsewhere, Adobe’s State of Create survey revealed that UK businesses that invest in creativity are 81 percent more productive, 80 percent more likely to have happier employees, and 84 percent more innovative. The report also found that 78 percent of UK employees thought technology is a key factor in being more productive.

4.      Improve communication

Clear and open communication lines are the lifeblood of any organisation. Not only among employees, but also between managers, the leadership team, and stakeholders, too. It’s important to not just hear, but to actively listen, and maintain a sense of team, even if you’re working miles apart.

At Microsoft, we help keep the lines of communication open via Microsoft Teams and Yammer. We host weekly Q&As with the leadership team, and everyone can openly discuss the business.

5.      Stoke passion and empower growth

An empowered workforce is creative and innovative. This gives your business a competitive advantage in the race for transformation. With the right technology, you can inspire productivity and let employees spend more time doing what they love. They’ll also be more empowered to grow.

Take the time to also encourage re- and up-skilling across your teams. By doing so, not only are you future-proofing your business, but you’re also retaining and attracting top talent, who will now be motivated to work towards your shared values.

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About the author:

Sally Elliott is a creative marketer and has worked within Global IT for 20 years. Specialising in productivity and helping organisations understand the future of the modern workplace, she is an evangelist for flexible working and unlocking the creativity within all of us. Sally leads the go-to-market strategy for the Microsoft Surface UK Business, which sees her helping businesses understand how to get the best out of their people by providing the spaces, technology, and culture to inspire them.

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