{"id":10248,"date":"2019-05-03T09:00:28","date_gmt":"2019-05-03T09:00:28","guid":{"rendered":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/?p=10248"},"modified":"2019-04-25T12:09:44","modified_gmt":"2019-04-25T12:09:44","slug":"how-modern-tech-is-changing-it-leadership-roles","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/cross-industry\/2019\/05\/03\/how-modern-tech-is-changing-it-leadership-roles\/","title":{"rendered":"Striking the balance: how modern technology is changing IT leadership roles"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large size-large aligncenter\" src=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/Striking-the-balance-1920x1080-no-profile-1024x576.png\" alt=\"Blogging series graphic\" width=\"1024\" height=\"576\" \/>Balancing acts \u2013 we all have to do them. Whether that involves juggling work tasks with social activities, or eating clean during the week then ordering pizza at the weekend. It\u2019s the same deal for chief technology officers like me. In my eyes, the modern CTO must effectively juggle the interests of your leadership team and everyday users of the technology.<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8140 size-medium alignright\" src=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-300x200.jpg\" alt=\"Image of group collaborating while working on Black Surface Pro 6 inside office\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-768x512.jpg 768w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-1024x683.jpg 1024w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-330x220.jpg 330w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-800x533.jpg 800w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1-400x267.jpg 400w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/02\/SUR18_Holiday_Contextual_3808_RGB-1.jpg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>What your leadership team really want from technology<\/h2>\n<p>Now more than ever before, the technology employees use is proving to be a point of difference between companies that succeed and those that don\u2019t. Why? Because modern technology opens up new possibilities for flexible, creative, and <em>better<\/em> working. Of course, with all this smart, new technology on offer, business leaders have hard decisions to make. And, in my experience, they have a diverse set of goals in mind when approaching this task. Broadly speaking, they want to:<\/p>\n<ul>\n<li>Optimise operations and cut costs<\/li>\n<li>Engage customers across channels, while boosting loyalty<\/li>\n<li>Innovate and stand out from their competitors<\/li>\n<li>Get more from their employees<\/li>\n<\/ul>\n<h2>What employees really want from technology<\/h2>\n<p>Of course, technology decisions don\u2019t just affect the business and its leaders. Employees also have certain needs. They want access to their favourite apps. There will be generational differences and their individual motivations to consider as well. Sure, tech can augment employees\u2019 skills and capabilities. But, more importantly, it can help them do their best work and achieve their own goals. In my experience, employees want technology that helps them:<\/p>\n<ul>\n<li>Be more creative<\/li>\n<li>Work together better<\/li>\n<li>Complete work more easily<\/li>\n<li>Stay safe and compliant on and offline<\/li>\n<\/ul>\n<p>When they have technology that helps them do all of that in the way they find best, they\u2019ll be happier, more productive, and more engaged. Which means they\u2019ll do their very best work for their employer. They\u2019ll want to stick around. And new talent will be eager to come on board, too.<\/p>\n<p>Starting to see how the idea of the balancing act comes in?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5731 size-hero\" src=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/01\/Students-meeting-in-a-conference-room-on-a-video-call-with-their-female-team-member-1038x600.png\" alt=\"Students meeting in a conference room on a video call with their female team member\" width=\"1038\" height=\"600\" \/><\/p>\n<h2>How to strike the right balance between leadership and employees<\/h2>\n<p>As a CTO, your role is to bridge the gap between what business outcomes the leadership team wants to drive, and what your employees want to achieve daily. While also getting everybody on board with technology changes. In short, you have to choose and implement the kinds of tools that people want to use. The kinds of tools that can help everyone achieve everything they want. What\u2019s more, you have to think beyond technical delivery, to how you&#8217;ll get everyone engaged with the process.<\/p>\n<p>This practice of change management takes employees on the journey right from the very beginning. So, when it comes to adoption, everyone\u2019s committed. Not just the leaders. This might mean getting members of the leadership team involved from the start of each project. Or it might mean managers embedding the change in their coaching and bringing in relevant training to build skills in their team.<\/p>\n<p>It\u2019s all about striking a balance so new technology isn\u2019t just an investment, but an occasion. Your employees are excited by it and want to use it. I\u2019ll leave you with these four questions I always ask before considering new technology:<\/p>\n<ol>\n<li>What are the strategies or outcomes my business wants to achieve?<\/li>\n<li>Could technology solutions fulfil or contribute to these goals?<\/li>\n<li>How could employees benefit from this technology?<\/li>\n<li>How could we take them along with us on the change journey?<\/li>\n<\/ol>\n<p>The points I\u2019ve covered are just the tip of the iceberg. If you\u2019d like to learn more, why not explore our <a href=\"https:\/\/www.microsoft.com\/en-GB\/microsoft-365\">Microsoft 365<\/a> offering? It\u2019s packed with features and tools that can help your employees \u2013 and your organisation\u2019s leaders \u2013 achieve their goals.<\/p>\n<h2>Find out more<\/h2>\n<p>[msce_cta layout=&#8221;image_center&#8221; align=&#8221;center&#8221; linktype=&#8221;blue&#8221; imageurl=&#8221;https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2018\/07\/collaboration.jpg&#8221;  linkurl=&#8221;https:\/\/info.microsoft.com\/en-gb-landing-UK-M365-CNTNT-FY19-01Jan-30-Real-World-Guide-to-Employee-Engagement-AID-771369-MGC0003484.html&#8221; linkscreenreadertext=&#8221;Strike the right balance for employee engagement: download the guide&#8221; linktext=&#8221;Strike the right balance for employee engagement&#8221; imageid=&#8221;7153&#8243; ][\/msce_cta]<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/cross-industry\/2019\/04\/03\/leadership-in-the-time-of-ai\/\">Leadership in the time of artificial intelligence<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-thumbnail wp-image-10245\" src=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger-150x150.jpg\" alt=\"David Rodger\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger-150x150.jpg 150w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger-300x300.jpg 300w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger-250x250.jpg 250w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger-330x330.jpg 330w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger-400x400.jpg 400w, https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/04\/David-Rodger.jpg 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/p>\n<h2>About the author<\/h2>\n<p>David Rodger is Microsoft\u2019s CTO for the enterprise commercial business. Alongside his community of strategists, he identifies where and how the right tech can drive change and success. Here, he talks about how modern technology is changing the role of the CTO and how you can balance the needs of your leadership team with those of employees.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Balancing acts \u2013 we all have to do them. Whether that involves juggling work tasks with social activities, or eating clean during the week then ordering pizza at the weekend. It\u2019s the same deal for chief technology officers like me. In my eyes, the modern CTO must effectively juggle the interests of your leadership team<\/p>\n","protected":false},"author":328,"featured_media":10758,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[1],"post_tag":[160,256,289,259,132,196],"content-type":[],"coauthors":[453],"class_list":["post-10248","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cross-industry","tag-blogger-series","tag-culture","tag-digital-skills","tag-employee-engagement","tag-it-leader","tag-microsoft-365"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How modern technology is changing IT leadership roles - Microsoft UK<\/title>\n<meta name=\"description\" content=\"As a CTO you need to strike the right balance when it comes to technology changes, managing employee expectations with those of your leadership team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/cross-industry\/2019\/05\/03\/how-modern-tech-is-changing-it-leadership-roles\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How modern technology is changing IT leadership roles - 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