{"id":379,"date":"2017-01-16T15:32:14","date_gmt":"2017-01-16T15:32:14","guid":{"rendered":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/industry\/2017\/01\/16\/the-next-phase-in-public-sector-digital-transformation\/"},"modified":"2017-01-16T15:32:14","modified_gmt":"2017-01-16T15:32:14","slug":"the-next-phase-in-public-sector-digital-transformation","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/government\/2017\/01\/16\/the-next-phase-in-public-sector-digital-transformation\/","title":{"rendered":"The next phase in public sector digital transformation"},"content":{"rendered":"<h3><em>Why (and how to) get\u00a0ready for transformation\u00a0<\/em><\/h3>\n<p>Digital transformation is no longer on the horizon. It\u2019s here, it\u2019s happening, and it\u2019s changing the way public sector organisations deliver services to citizens and communities.<\/p>\n<p>Here\u2019s a snapshot of how far the UK public sector has come in the past few years:<\/p>\n<ul>\n<li>Around <strong>1,700 separate websites<\/strong> have been brought under one umbrella &#8211; gov.uk &#8211; which <a href=\"https:\/\/www.gov.uk\/government\/news\/7-reasons-why-the-uk-is-in-the-d5-world-leaders-in-digital-public-services\">saved taxpayers over \u00a360 million and attracted over 1 billion visits <\/a>in its first few years alone.<\/li>\n<li>Digitised <a href=\"https:\/\/www.gov.uk\/government\/news\/new-digital-public-services-will-help-britain-win-the-global-race\">public services delivered<\/a> cumulative savings of <strong>\u00a31.2 billion.<\/strong><\/li>\n<li>Around <strong>20 core government services<\/strong> have <a href=\"https:\/\/www.gov.uk\/transformation\">been transformed<\/a> in just two years, with another five currently in the pipeline.<\/li>\n<\/ul>\n<p>But there\u2019s still a long way to go. Today\u2019s citizens expect intuitive, personalised digital experiences and real-time service delivery, which means public sector organisations need platforms and systems that are built for modern digital transformation, either through their on-premises IT infrastructure, or increasingly in the cloud.<\/p>\n<h2>Citizens want more from public sector organisations<\/h2>\n<p><a href=\"https:\/\/www.accenture.com\/hk-en\/~\/media\/Accenture\/Conversion-Assets\/DotCom\/Documents\/Global\/PDF\/Dualpub_11\/Accenture-Digital-Government-Divide-Research-Shows-Citizens-Want-More.pdf\">Research has shown <\/a>that 90 percent of citizens interact with their government via digital channels, but 60 percent of them are \u2018neutral\u2019 or \u2018not satisfied\u2019 with the quality of their interactions. And yet despite this dissatisfaction, citizens across the board, want to increase their level of digital interaction with public sector organisations; indeed, Australia\u2019s government Digital Transformation Agency found that more than a third of citizens cite digital channels as their <a href=\"https:\/\/www.dta.gov.au\/blog\/how-do-australians-really-feel-about-digital-government-services\/\">most preferred way to interact<\/a> with public services.<\/p>\n<p>People want <strong>more, highly personalised digital services<\/strong>, and they want them <strong>now.<\/strong> And public sector organisations are hearing the demand: a survey of <a href=\"https:\/\/www.accenture.com\/au-en\/~\/media\/Accenture\/next-gen\/public-service-technology-vision-trends-2015\/downloads\/Accenture-Public-Service-A-digital-government-perspective-US-letter.pdf\">2,000 executives and senior public servants<\/a> found that a \u2018personalised citizen experience is a top-three priority for two out of three public service leaders.\u2019<\/p>\n<h2>Getting ready for digital transformation is key to delivering personalised citizen experiences<\/h2>\n<p>As the old saying goes: we must learn to walk before we can run. As a public sector organisation, you can\u2019t deliver on demands \u2013 more services and better service availability \u2013 without first making sure your underlying platforms, systems and security are ready.<\/p>\n<h2>Getting ready for digital transformation\u00a0will enable you to:<\/h2>\n<ul>\n<li><strong>Innovate and scale<\/strong> with new application development tools, analytics capabilities and more efficient data storage. Take a look at <a href=\"http:\/\/customers.microsoft.com\/en-us\/story\/manchester-gives-away-transportation-data-to-encourage\">Transport for Greater Manchester<\/a>: upgrading their back-end infrastructure has allowed the organisation to break down \u2018data silos\u2019 and cope with growing volumes of passenger data, which they\u2019ve since used to build apps that help people plan journeys, find parking and explore the region\u2019s transport network.<\/li>\n<li><strong>Build secure services<\/strong> with tools that have multiple layers of built-in protection and features that keep your data and your infrastructure safe. The Target Tracker team, part of <a href=\"http:\/\/customers.microsoft.com\/en-us\/story\/schools-adopt-innovative-cloud-solution-for-secure-acc\">Essex City Council<\/a>, have done this: they were able to make the Primary Target Tracker service more secure by rebuilding it using SQL Database in Microsoft Azure. The result? A cheaper, more scalable service that is compliant with the Data Protection Act.<\/li>\n<li><strong>Deliver better services <\/strong>in the cloud, as <a href=\"http:\/\/customers.microsoft.com\/en-us\/story\/british-city-council-improves-services-and-gains-valua\">Leicester City Council <\/a>has done. By overhauling its IT environment and implementing new tools like Microsoft BI, Leicester City Council has made it easier for staff to find data and reports, enabling them to better serve constituents.<\/li>\n<\/ul>\n<p>Above all,\u00a0getting\u00a0ready for digital transformation\u00a0will improve your:<\/p>\n<ul>\n<li>Return on investment (ROI) on IT spend<\/li>\n<li>Operational efficiency and service delivery<\/li>\n<li>Risk management and mitigation<\/li>\n<\/ul>\n<h2>How to get\u00a0ready for transformation<\/h2>\n<p>Readiness\u00a0is the first step in your journey towards delivering better, more secure citizen experiences; either on premises or in the cloud. Here\u2019s how your organisation can get started:<\/p>\n<ul>\n<li><strong>Find a platform that supports your future needs<\/strong>, such as Windows Server 2016, SQL Server 2016 or\u00a0Azure<\/li>\n<li><strong>Retire legacy platforms<\/strong> that can\u2019t support your growing datasets and applications<\/li>\n<li><strong>Update on-premises platforms<\/strong> and move your other services to the cloud<\/li>\n<\/ul>\n<p>Is your organisation well-placed to deliver the services that citizens are demanding? Whether you&#8217;re just getting started on your transformation journey or if\u00a0working on advanced workloads, we&#8217;re here to help you on your journey. Whether that&#8217;s using the kind of client management tool that Gartner has recognised in the Leader Quadrant for 11 consecutive years, or\u00a0you&#8217;re looking to do\u00a0scale your innovation in the cloud, Microsoft has a\u00a0solution to\u00a0fit your needs.<\/p>\n<p><a class=\"wp-footer-link-1\" href=\"https:\/\/info.microsoft.com\/Gartner-Magic-Quadrant-CMT.en-gb.1.html?wt.mc_id=AID554553_QSG_BLOG_23294\">Read Gartner\u2019s Magic Quadrant Report for Client Management Tools<\/a><\/p>\n<p><a class=\"wp-footer-link-2\" href=\"aka.ms\/domorewithazure\">Find out more about innovating in the cloud: <em>Do More with Azure<\/em><\/a><\/p>\n<p><script>\/\/ <![CDATA[\n$(\".wp-footer-link-1\").attr('ms.ea_offer','whp','ms.ea_action','reg','ms.ea_name','The next phase in public sector digital transformation - Body - Read Gartner\u2019s Magic Quadrant Report for Client Management Tools - None - Awareness - local','ms.cpgnguid','000XXX00000','ms.lang','en','ms.loc','gb'); \"); \n$(\".wp-footer-link-2\").attr('ms.ea_offer','whp','ms.ea_action','reg','ms.ea_name','The next phase in public sector digital transformation - Body - Find out more about innovating in the cloud - None - Awareness - local','ms.cpgnguid','000XXX00000','ms.lang','en','ms.loc','gb'); \"); \n\/\/ ]]><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital transformation is no longer on the horizon. It\u2019s here, and it\u2019s changing the way public sector organisations deliver services to citizens and communities.<\/p>\n","protected":false},"author":10,"featured_media":1018,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[142],"post_tag":[],"content-type":[],"coauthors":[16],"class_list":["post-379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Public sector digital transformation | Microsoft Enterprise UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/government\/2017\/01\/16\/the-next-phase-in-public-sector-digital-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public sector digital transformation | Microsoft Enterprise UK\" \/>\n<meta property=\"og:description\" content=\"Digital transformation is no longer on the horizon. 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