{"id":39237,"date":"2020-08-27T16:13:56","date_gmt":"2020-08-27T15:13:56","guid":{"rendered":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/?p=39237"},"modified":"2020-11-24T17:31:44","modified_gmt":"2020-11-24T16:31:44","slug":"legal-sector-the-future-of-work","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/cross-industry\/2020\/08\/27\/legal-sector-the-future-of-work\/","title":{"rendered":"5 ways the legal sector can innovate and empower employees in the future of work"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large webp-format alignright\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-1024x683.webp\" alt=\"A man sitting in an office on a Teams video meeting. Collaboration tools are vital for the future of work.\" width=\"398\" height=\"266\" data-orig-srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-1024x683.jpg 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-768x513.jpg 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-1536x1025.jpg 1536w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-2048x1367.jpg 2048w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-330x220.jpg 330w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-800x534.jpg 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-400x267.jpg 400w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/M365CO19_ENT_SurfaceBook_085-1024x683.jpg\" \/>Digital innovation can be a challenge for most industries, especially now that the rate of change is happening quicker than ever before. Digital innovation is a vital component for organisations to succeed in the future of work, from identifying new ways to reach customers, to accessing valuable insights to inform decision making and improve the employee experience.<\/p>\n<p>The legal sector has a proud, traditional history. Digital innovation presents an opportunity for organisations to take this proud history and leverage technology into the future of work. It can be difficult, however, to know where to get started. To help, we\u2019re sharing five tips to help create successful, long-lasting positive change in your organisation.<\/p>\n<h2>1.\u00a0\u00a0\u00a0\u00a0\u00a0 Lay out clear priorities for the future of work<\/h2>\n<p>The first part of creating long-lasting digital innovation is to lay out clear priorities with the whole organisation. By tying these priorities together with measurable business insights, you will ensure any digital innovation has a clear outcome. While you\u2019re laying out these priorities, listen to feedback and adjust as needed. Use <a href=\"https:\/\/www.microsoft.com\/en-gb\/microsoft-365\/business\/workplace-analytics\">workplace analytics<\/a> to gain insight, track progress and identify new ways of working. A <a href=\"https:\/\/www.mckinsey.com\/business-functions\/mckinsey-digital\/our-insights\/digital-transformation-improving-the-odds-of-success\">McKinsey survey<\/a> found that respondents whose organisations defined their digital innovation in this way were 1.7 times more likely to report that the results surpassed expectations.<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large webp-format alignright\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-1024x683.webp\" alt=\"A woman is working from home. Flexible working is vital to the future of work.\" width=\"444\" height=\"296\" data-orig-srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-1024x683.jpg 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-768x512.jpg 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-330x220.jpg 330w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-800x533.jpg 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-400x267.jpg 400w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033.jpg 1152w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/WIN20_BTS_Lifestyle_Home_HP_Spectre_X360_0033-1024x683.jpg\" \/>2.\u00a0\u00a0\u00a0\u00a0\u00a0 Embrace agility<\/h2>\n<p>External factors can often be the catalyst of changing priorities and ways of working. However, this doesn\u2019t mean it\u2019s a \u2018one and done\u2019 process. Technology is evolving quicker than ever before. For the future of work, it\u2019s important you ensure you revisit your priorities regularly to check they match both external and internal changes, customer satisfaction, and employee feedback.<\/p>\n<h2>3.\u00a0\u00a0\u00a0\u00a0\u00a0 Empower people<\/h2>\n<p>When you lay out your business priorities, set a shared sense of accountability in your organisation. This will create a sense of \u2018togetherness\u2019 and foster a positive culture. In fact, McKinsey survey respondents were more likely to report successful outcomes if there was a shared accountability.<\/p>\n<p>So, how do you empower people? It\u2019s not only about being clear about your expectations and listening to feedback. You also need to think about the tools that your employees need to have open communication. Tools like Microsoft <a href=\"https:\/\/www.microsoft.com\/en-gb\/microsoft-365\/microsoft-teams\/group-chat-software\">Teams<\/a> enable you to have accessible meetings and chats, host live events, and share files easily for real-time collaboration.<\/p>\n<p>Most importantly, to succeed in the future of work, your organisation needs to ensure employees have the skills to drive this innovation. As you drive for more digital ways of working, you need to ensure your employees have the confidence and skills to reach your business\u2019s goals.<\/p>\n<h2>4.\u00a0 \u00a0 \u00a0 Optimise business procedures for the future of work<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large webp-format alignright\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-1024x683.webp\" alt=\"Dynamics 365 is a useful tool for the future of work. A woman works on a presentation using data and analytics.\" width=\"404\" height=\"269\" data-orig-srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-1024x683.jpg 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-768x512.jpg 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-1536x1024.jpg 1536w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-2048x1365.jpg 2048w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-330x220.jpg 330w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-800x533.jpg 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-400x267.jpg 400w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/CLO20_Jessie_Surface_001-1024x683.jpg\" \/>To help your teams adapt to a rapidly changing environment, take advantage of technology to optimise business procedures. Historically, the legal industry is very paper heavy. This can be at odds with customer\u2019s increasing expectations of digital connection, and new, more flexible ways of working. Moving to a secure and intelligent digital platform such as <a href=\"https:\/\/dynamics.microsoft.com\/en-gb\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dynamics 365<\/a> and <a href=\"https:\/\/powerplatform.microsoft.com\/en-gb\/\" target=\"_blank\" rel=\"noopener noreferrer\">Power Platform<\/a> helps connect your data and files to create a single view over workloads.<\/p>\n<p>This means you can move from a reactive, siloed view to a connected, proactive solution. You also gain deep insights and analytics to power decision making and business outcomes. It also helps you offer more personalised customer experiences to build stronger relationships. Using cloud-based technology means you can take advantage of solutions such as AI and machine learning, as well as the benefits of remote working, freeing up your employees\u2019 time to focus on your key priorities.<\/p>\n<h2>5.\u00a0\u00a0\u00a0\u00a0\u00a0 Stay secure and compliant<\/h2>\n<p>For legal industries, it\u2019s important to ensure any technology used is secure and regulated \u2013 especially when handling sensitive personal or business information. When you look for solutions to help your digital innovation, look for ones that are built with security in mind and are compliant with regulations such as GDPR. Microsoft solutions use multi-layered, intelligent security, with tools to help you manage user access, identify and protect against security threats, and secure data over multiple devices which is even more critical whilst the large majority of workers are remote.<\/p>\n<h2>The future of work<\/h2>\n<p>Being successful in the new normal isn\u2019t just about implementing the latest tech. It\u2019s about focussing on ways to enable and empower everyone in your organisation to reach those shared goals. The biggest contributing factor to success isn\u2019t always a shiny new device, or an office remodel. It\u2019s outlining your key priorities and how you can reach them, enabling business agility with the help of data and analytics, and putting employee satisfaction and customer experiences at the centre of your business.<\/p>\n<h2>Find out more<\/h2>\n<p><strong>Download the report:<\/strong> <a href=\"https:\/\/info.microsoft.com\/ww-landing-AI-Skilling.html?lcid=EN-GB&amp;wt.mc_id=AID3017105_QSG_BLOG_458784\" target=\"_blank\" rel=\"noopener noreferrer\">Employee Skilling and the Potential of AI<\/a><\/p>\n<p><strong>Read more:<\/strong> <a href=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/retail\/2020\/05\/27\/why-the-customer-experience-needs-to-be-digital-first\/\">Why the customer experience needs to be digital first<\/a><\/p>\n<p><strong>Read more:<\/strong> <a href=\"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/cross-industry\/2020\/04\/22\/empower-employees-for-secure-remote-working-with-windows-virtual-desktop\/\">Empower employees for secure remote working<\/a><\/p>\n<h2>Join the conversation at Envision<\/h2>\n<p>Digital technology is changing not just how organisations operate but how leaders lead. Join us at Envision, where executives across industries come together to discuss the challenges and opportunities in this era of digital disruption. You\u2019ll hear diverse perspectives from a worldwide audience and gain fresh insights you can apply immediately in your organisation.<\/p>\n<p>Connect with leaders across industries to get relevant insights on leadership in the digital era.<\/p>\n<p><a href=\"https:\/\/envision.event.microsoft.com\/?wt.mc_ID=envision_fld_uk_bl_oo_bl_UK_Blog\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration.png\" alt=\"Banner image linking to the Envision event series\" width=\"1518\" height=\"189\" data-orig-srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration.png 1518w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-300x37.png 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-1024x127.png 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-768x96.png 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-330x41.png 330w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-800x100.png 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-400x50.png 400w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration.png\" \/><\/a><\/p>\n<h2>About the author<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail webp-format alignright\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/Chester-150x150.webp\" alt=\"Chester, a smiling man wearing a suit and tie\" width=\"150\" height=\"150\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/Chester-150x150.png\" \/>Chester has been working in regulated industries within Microsoft, managing key strategic accounts for five years. He has a strong focus specifically on the legal industry, e<span class=\"lt-line-clamp__line\">nabling global companies to grow,<\/span> <span class=\"lt-line-clamp__line\">evolve and become agile through cloud adoption, technology and a challenger mentality<\/span>. He is passionate about helping organisations to digitally transform whilst navigating a rapidly changing environment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital innovation is an opportunity for legal organisations to be successful in the future of work, by supporting employees and optimising operations.<\/p>\n","protected":false},"author":585,"featured_media":39441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[1],"post_tag":[160,289,134,609,178,259,1044,181,223],"content-type":[],"coauthors":[1461],"class_list":["post-39237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cross-industry","tag-blogger-series","tag-digital-skills","tag-digital-transformation","tag-digital-workplace","tag-dynamics-365","tag-employee-engagement","tag-legal","tag-microsoft-teams","tag-skills"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - 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