{"id":492,"date":"2017-09-25T16:44:18","date_gmt":"2017-09-25T15:44:18","guid":{"rendered":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/industry\/2017\/09\/25\/buzzword-bingo-digital-transformation-edition\/"},"modified":"2018-09-24T15:39:42","modified_gmt":"2018-09-24T14:39:42","slug":"buzzword-bingo-digital-transformation-edition","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/financial-services\/2017\/09\/25\/buzzword-bingo-digital-transformation-edition\/","title":{"rendered":"Buzzword bingo: digital transformation edition"},"content":{"rendered":"

It\u2019s time to utilise big data by end of play if you want to adopt digital and transform the paradigm. And then going forward, you have to drill down into out-of-the-box and blue-sky thinking to help disrupt your verticals. After that, you should reach out about end-to-end processes with a focus on marketing automation to help bring AI into the fore, to create a bigger drive for customer centricity.<\/p>\n

If you didn\u2019t understand a word of that, you\u2019re not alone. Buzzwords around technology and digital transformation are taking over our offices, businesses, email inboxes and social media feeds \u2013 and it\u2019s an epidemic that\u2019s not slowing down. From IT leads to business managers, people are swamped with meaningless terms that do more to hinder than help the digital journey.<\/p>\n

Making technology tangible<\/h2>\n

If businesses are to transform successfully, they need a comprehensive understanding of digital transformation strategies. It needs to go beyond the definitions of buzzwords and jargon, to knowing what\u2019s needed, why it\u2019s needed, and how to go about getting it. Layers of jargon remove digital transformation from what it\u2019s all about. When all you want to do is give your customers a better experience, or automate your admin work, it\u2019s easy to get bogged down in jargon and think the entire process is far harder than it is.<\/p>\n

With a web of buzzwords woven around it, digital transformation can seem unattainable. But when it\u2019s broken down into pieces, it becomes much simpler. To do that, business and IT leaders need to make technology tangible. They need to experiment and understand how it all works, and what they can use it for.<\/p>\n

From blockchain, big data and the Internet of Things to artificial intelligence and machine learning, these technologies are the bedrock of any company\u2019s digital transformation. But to move them from buzzword territory to useful tools, people need to get their hands on them.<\/p>\n

Making technology accessible<\/h2>\n

When something\u2019s tangible, you can feel it. Play with it. Know it upside down and back to front. And that\u2019s how you get a full understanding. Which is exactly what business and IT leaders should have when it comes to the technology and strategies behind their digital journey. Well, that is if they want transformation to be a success.<\/p>\n

But it\u2019s not as daunting as it might sound. The tools and technology that are often bandied around, like machine learning, AI, blockchain and big data, are easy to implement and don\u2019t require huge leaps of faith. They aren\u2019t half as confusing as many vendors and articles make them out to be. It\u2019s just a case of putting them into context, and seeing them in action.<\/p>\n

Machine learning, deep learning and active learning, for example, might sound complex, but once they\u2019re put into action, it all becomes much clearer. At Microsoft, we worked with conservationists in Tanzania<\/a> to help track and monitor the Masai giraffe, using Azure\u2019s active learning. The model learnt how to recognise patterns on giraffes\u2019 bodies, to identify different animals. Conservationists could then see how many individual giraffes live in the park, and keep track of how each is doing.<\/p>\n

It\u2019s just one example of how these broad technological terms work in real life. These technologies aren\u2019t built to be unattainable terms. They\u2019re there to help businesses make life easier for either customers or employees.<\/p>\n

\u201cExplain like I\u2019m five\u201d<\/h2>\n

Depending on how much time you spend online, you might have come across the concept of \u201cexplain like I\u2019m five\u201d. It\u2019s quite simple: people explain a term in such a way that a five-year-old could get it. It\u2019s a simple idea, but when you try to do it, it can be pretty hard. And it\u2019s even harder if you don\u2019t completely understand the term.<\/p>\n

Customers and employees are the people who are going to benefit from digital transformation. So, to get staff on board and to meet customer expectations, businesses need to be able to convey concepts in an attractive, benefit-led way. There\u2019s little point asking your employees or customers if they like the idea of machine learning. But ask them if they want to recognise giraffes and track individual animals easily, and there\u2019s going to be a resounding yes (well, if they\u2019re giraffe conservationists anyway).<\/p>\n

To make digital transformation a success, you need to fully understand the technology you\u2019re using: why you\u2019re using it, what you\u2019re using it for, and what it\u2019s going to do for either the business or for customers. A lot of people won\u2019t care about the details: they just want to know how it\u2019s going to save them money, or make their life easier.<\/p>\n

Buzzwords aren\u2019t enough. You need to have a solid understanding of the technology you use. Just think: if you visited a new restaurant, the directions and description you give will be much better compared to just looking it up online. To get the most from digital transformation, it\u2019s time to try technologies and understand how various tools and disruption will work for your business.<\/p>\n

For the chance to get hands-on with technologies like AI, IoT and big data, sign up for the Azure Summit, on day two of Future Decoded<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Had a meeting about digital transformation lately? You might recognise a few of these phrases \u2013 and not exactly love them. 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