{"id":530,"date":"2018-03-22T15:40:52","date_gmt":"2018-03-22T15:40:52","guid":{"rendered":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/industry\/2018\/03\/22\/the-latest-trends-in-the-banking-landscape\/"},"modified":"2018-11-14T15:25:38","modified_gmt":"2018-11-14T15:25:38","slug":"the-latest-trends-in-the-banking-landscape","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/financial-services\/2018\/03\/22\/the-latest-trends-in-the-banking-landscape\/","title":{"rendered":"The latest trends in the Banking Landscape"},"content":{"rendered":"

\"Howard<\/a>Howard Bush<\/strong> is <\/strong>a Principal<\/strong>,<\/strong> Banking & Capital Markets Lead in the Azure Cloud Industry Experiences team at Microsoft. As a practitioner of the \u201cart of the possible,\u201d Howard is a 25+ year banker wrapped in IT clothing, impacting the Banking & Capital Markets Industry by building bridg<\/strong>es to cloud adoption. Below we<\/strong>\u00a0talked to Microsoft\u2019s Wayne Bartlett, Head of UK Banking. We discuss new technologies gaining traction in the sector, and how banks are moving cautiously towards innovative digital transformation.<\/strong><\/p>\n

Caution over Blockchain<\/strong><\/p>\n

Bitcoin may have entered the public consciousness, but not much has changed for the banks over the last twelve months. Bartlett says, \u201cdistributed ledger technology is something of great interest \u2013 the question is how do we turn something of great interest into something of great value?\u201d<\/p>\n

Certainly there\u2019s a perception in banks that while distributed ledger could be valuable, there are problems to be worked through first, and even the most technologically-savvy are moving cautiously. There are still big problems for banks, specifically around anonymity and the problem in anti-money laundering that it creates.<\/p>\n

\u201cAll the banks are investing R&D in [distributed ledger],\u201d says Bartlett. \u201cThey want to be seen as active players.\u201d But even banks with a reputation for being forward-thinking when it comes to adopting new technology are moving cautiously with distributed ledger. The initial rush of interest over cryptocurrencies has been replaced by a more measured view of what distributed ledger can offer<\/a>.<\/p>\n

So where are the benefits of distributed ledger? When applied to the banking system distributed ledger offers a more efficient alternative to the current payment processes; but moving these legacy systems onto an entirely new technology stack is a large, expensive and risky undertaking. Performance improvements and cost reductions promised by distributed ledger could be realised using alternative technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA).<\/p>\n

\u201cThe benefits to a bank tend to be on the transaction side,\u201d says Bartlett. \u201cLook at the payment world, which is relatively inefficient. These technologies could take a huge amount of inefficiency out of the international payment environment.\u201d<\/p>\n

Ultimately, then it\u2019s still early days, and other solutions may yet present themselves. \u201cdistributed ledger is one pressure on the system, but there are other pressures creating uncertainty,\u201d Bartlett says. \u201cWhen you look at a technology like distributed ledger, it is a pressure point on an environment or ecosystem, and the ecosystem can respond in multiple ways. Banks typically, because of their conservative nature, tend to look for efficiencies in their current environment, rather than adopting new technologies. We’ll see how it plays out.\u201d Microsoft is investing heavily in Blockchain with Project Bletchley<\/a> and Coco Framework<\/a>.<\/p>\n

APIs – a platform of value<\/strong><\/p>\n

Banking is a highly-regulated industry, and the banks are prepared for mandated changes such as the second Payment Services Directive (PSD2) and Open Banking. That\u2019s not where the uncertainty lies. The banks don\u2019t want to be like Blockbuster.<\/p>\n

The API trend is yet to mature, but Bartlett believes it will only take one or two sharp organisations to build a platform of value rather than just substitute value. \u201cWhere API will come into plays is when you start to see smaller players able to offer platforms of value by coming together under the umbrella of a third-party platform. So, a building society might combine with an insurer, plus a mortgage provider, plus a Monzo-like<\/a> debit card \u2013 and presents itself as one platform.\u201d<\/p>\n

Still, the churn is low. Current account switching in the UK is only in the 3-4% per annum range<\/a>, and the change in market share is also low even with initiatives such as Open Banking.<\/p>\n

Trends in cloud computing <\/strong><\/p>\n

Regulatory-mandated changes are a chief driver when it comes to the adoption of cloud technology. Initiatives such as the Fundamental Review of the Trade Book (FRTB), part of the Basel Accords, are changing the way in which traded assets are valued throughout the course of a day, and the risks associated with that.<\/p>\n

Bartlett says it\u2019s a process that demands a large amount of compute. \u201cBanks\u2019 first foray into the cloud has been with analytics workloads, things like grid compute. For FRTB all the banks are looking at cloud.\u201d Speed is of interest here. \u201cWe can spin up an analytics environment in hours, not months, so we\u2019re seeing banks go down that path.\u201d<\/p>\n

Another driver towards the cloud is dealing with legacy technologies. The cloud offers the advantage of avoiding the huge expense of on-premise technological solutions. \u201cThe cost of those services in-house is ridiculously expensive, particularly when you look at the switch on\/switch off costs.\u201d In-house assets, such as grid or HPC computing infrastructure, can have multi-million-pound initial outlay costs that rapidly depreciate in value. \u201cWhereas an Azure Service like Batch you can switch it on, get the value out of it, and switch it off.\u201d<\/p>\n

To compete with the challenger banks and the FinTech startups, the established banks\u00a0need to provide a better customer experience at a lower cost. \u201cBanks all struggle with trying to get the cost\/income ratios down,\u201d Bartlett says, \u201cand a large part of that is driven by legacy technology environment that are inflexible, too costly and too slow moving to adapt to these new requirements.\u201d This in turn creates blocks to knowing more about customers. \u201cThat\u2019s when you start to see technologies like Azure Data Lake<\/a> being used to create a better source of information.\u201d Machine Learning<\/a> and advanced analytics<\/a> workloads and are gaining traction too. \u201cBanks are trying to see how they can take the information assets they already own, move them into modern data platforms. Then they can learn more from every customer interaction. This allows them to provide better customer experiences, with greater customer intimacy, to gain greater efficiency and challenge the challenger banks\u201d.<\/p>\n

If you would like to know more about how Azure can be used by the Banking industry, visit the Azure banking website.<\/a><\/p>\n

In the next article, we\u2019ll be looking at how Smartr, a UK based startup, is disrupting the traditional mortgage market.<\/p>\n

Find out more by downloading The Future Banking Ecosystem white paper<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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