Unified Enterprise Plan Details

Microsoft Enterprise Unified details Unified Enterprise pricing details

Microsoft Unified Enterprise details

Accelerate the value of your business-critical solutions with a personalised, proactive approach to help drive the outcomes you need most.

Technical Support (24/7)

Expected response times:

– Critical Sev 1: 15-min for Azure/1-hour for all other products

– 1-hour Sev A/2-hour Sev B/4-hour Sev C

Escalation Management

For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products
For Critical Business System Degraded issues, resource assigned after 1- hour for all products

IT Health

On-demand assessments with as-needed set-up and configuration services

Cloud Assistance

Billing support provided by the Azure Support team (included in the free support)

Account Management

Assigned Customer Success Account Manager

Advisory Support

Advisory Phone Support (limited to six hours or less per incident)

Technical Training

On-demand videos, hands-on labs, learning paths and expert-led webcasts

Proactive Services*

Expert-led, solution-specific engagements designed to help customers onboard and optimise their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more

Enhanced Solutions*

Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical

*Available through Flex Allowance or for purchase as add-ons

Unified Enterprise pricing details

How is pricing calculated?

We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Your “P” is comprised of:

Previous 12 months of cloud service (Microsoft 365, Dynamics 365) purchases
Previous 12 months of Azure consumption (after discounts and before credits are applied)*
Previous 12-months of licence-only purchases
Previous 12 months of Software Assurance, Licence + Software Assurance purchases

* Excludes marketplace purchases.

Any product (Software Assurance, Licence + Software Assurance, Subscription) that was purchased and prepaid more than 12 months ago with active coverage shall be pro-rated.

	Infrastructure	Infrastructure		User
Annual spend	Azure	On-Prem Server	Annual spend	Modern Work, Biz Apps, On-Prem User
$0 to $1.8M	10%	10%	$0 to $1.5M	7.5%
$1.8M to $6M	7%	7%	$1.5M to $3M	6.5%
$6M to $12M	5%	5%	$3M to $6M	5.5%
$12M to $30M	3%	3%	$6M to $15M	4.5%
$30M to $60M	2.25%	2.25%	>$15M	3.5%
$60M to $120M	2%	2%
>$120M	1.75%	1.75%

All spend amounts are shown in USD. The minimum contract price is $50,000. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M).

*Pricing rates shown above are valid for Unified contracts starting 1 February 2023 or later.

Transparent and predictable pricing

Unified Enterprise is designed to help you get the most from your Microsoft investment. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow.