Microsoft Certified Refurbished
Benefits of buying a Certified Refurbished device
Save with refurbished devices
Device refurbished
Repackaged
Warranty included
Top Microsoft Refurbished Deals
Surface Laptop 5 (Certified Refurbished)
Surface Pro 9
Xbox Series X|S
Why buy a Microsoft Certified Refurbished device
Great price
World-class support
Good for the planet
Sustainability
Choose your perfect Surface
Frequently asked questions
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Our Microsoft Certified Refurbished program offers the opportunity to buy Surface and Xbox devices at discounted prices. Microsoft Certified Refurbished devices undergo a complete refurbishment process before being offered for resale. All replaced parts are genuine Microsoft components, and your device will come preinstalled with the latest software updates plus outstanding technical & software support. Please find detailed information about our Technical support.
Microsoft Certified Refurbished devices have no scratches or dents as they have been professionally inspected, repaired, and tested by Microsoft's expert staff. This includes a thorough inspection for external damage, optical sensor and audio testing, Wi-Fi testing, reloading of the Windows operating system and the latest software updates, and a final visual inspection and repackaged in a Microsoft Certified Refurbished box with all standard accessories and manuals.
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The return policy for refurbished devices is the same as for new devices. If you are not completely satisfied with a device, you can return your order within 60 days of receipt of your original purchase for Surface devices or within 30 days for Xbox devices for a full refund or a replacement (if one is available) for free. For complete information, visit the Microsoft Store.
Note: We recommend that you save and back up all your data and perform our Windows 10 data wiping feature to remove all personal data before returning your item.
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All Microsoft Certified Refurbished Devices come with a one-year manufacturer’s limited hardware warranty*
During the warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device.
You can find more information about Warranty.
For extended coverage after the manufacturer’s warranty expires, you have the option to purchase a Microsoft Complete protection plan within 45 days of device purchase. Microsoft Complete protection plans can be purchased for a period of 2, 3 or 4 years.
*The manufacturer’s limited hardware warranty varies by region and is in addition to your consumer law rights.
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The refurbishment process does not impact compatibility. Before purchasing any accessory, always check the latest system requirements to ensure it is compatible with your system. Discover the latest accessories at Microsoft Store.
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Your Microsoft Certified Refurbished purchase extends the lifetime of this product and, thereby, enables you to achieve your sustainability goal by reducing your environmental footprint. If you would like to learn more about Microsoft’s sustainability program.
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Yes. Our Microsoft Certified Refurbished program offers the opportunity to own devices that are put through a rigorous testing and certification process helping to make exceptional products more accessible —all at a discounted price. Students and parents save up to 10%.
Why shop from Microsoft Store
Gift with confidence
Price promise all season long
Pay in 3 instalments with PayPal
Online trade-in program
- Discounts: Supplies limited. Actual savings depends on product availability.
- Gift with confidence: Holiday extended return policy available with eligible physical products purchased between 15 October 2024 - 2 December 2024 from Microsoft Store online and Microsoft Experience Centers in select markets. Purchases can be returned through 31 January 2025. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Price promise all season long: Holiday extended price promise valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centres in select markets between 15/10/24- 2/12/24. Price adjustment may be requested until 31 January 2025. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Centre. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Centre, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit.
- Any offers shown are for a limited time while supplies last. See terms.
Our Microsoft Certified Refurbished program offers the opportunity to buy Surface devices at a discounted price. Microsoft Refurbished products undergo a complete refurbishment process before being offered for re-sale. Didn’t find the right product? Discover more Surface refurbished products. Looking for a brand-new device instead? Just answer a few simple questions about what you’re looking for and we’ll help you choose.