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A Surface Pro 8, Laptop Studio and Studio 2 with an Xbox Series S console.

Microsoft Extended Hardware Service

Every device comes with Microsoft’s Limited Hardware Warranty. For added peace of mind, Microsoft Extended Hardware Service provides additional coverage beyond the warranty. If something goes wrong, you’re covered by the experts who know your Microsoft products the best, simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Extended Hardware Service gives you extended mechanical breakdown coverage and technical support.

Microsoft-backed service

Get back up and running quickly with easy service from the experts who know your Microsoft products, so you can do more. 

Choose one of these options to get Microsoft Complete

A person browses XBOX games on his Surface device with a Wireless Controller.

Option 1: Add it when you buy a new Surface or Xbox

The easiest way to make sure you’re covered from the get-go is to add Microsoft Extended Hardware Service when you buy a new Surface or Xbox.
Shop Surface Shop Xbox Consoles
A Microsoft Store associate helps a customer set up a Surface device.

Option 2: Contact Microsoft Support

You can also get Microsoft Extended Hardware Service by contacting one of our support service agents who will check your device eligibility.
Contact Microsoft Store Support

Buy a new Surface or Xbox and add Microsoft Protection Plan

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Microsoft Support

Already have a Microsoft Protection Plan? We can help with everything from registering your device to coverage status and expert technical support.
Check Coverage Status Microsoft Complete Support Terms And Conditions

Why shop from Microsoft Store

Free shipping and returns

Get free 1 to 2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
Learn about shipping Learn about returns

Get the best price

If we drop the price of a physical product within 60 days, we'll give you a one-time price match.
Learn more

Get it now, pay later

Flexible payment options help you pay how you want, at Microsoft Store.
Learn more

Cash out when you trade in

When you trade in an eligible device, you get cash back and your device is recycled.
Learn more Check your device’s eligibility
Learn about all the benefits of shopping at Microsoft Store

For all Protection Plans, please reference the Terms and Conditions for the limit of liability and the applicable exclusions of the Protection Plan. 
This Protection Plan is classified as a service contract per local regulations. 

For protection plan support visit Microsoft Support.
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
  • Any offers shown are for a limited time while supplies last. See terms.

  • Offer valid from 00:00 BST on 4 April 2025 to 23:59 BST on 6 April 2025, for the first 10,000 customers to place an order of  £80 or more on physical products at Microsoft Store online in the United States, Canada, Germany, France, Japan, Australia or the United Kingdom. Customer must be signed into their Microsoft Account at time of purchase to qualify.  Customer will see a notification in their Rewards dashboard approximately 65 days after purchase date with a message to claim their Rewards points. Customer must click through and claim the 50,000 Rewards points within 30 days of notification  for the points to appear in their account. Microsoft Store returns policy applies. If the qualifying purchase is returned, customer is not eligible for the offer. Unredeemed Rewards points associated with your Rewards Account expire if you do not earn or redeem any Points in your Rewards Account for 18 consecutive months. Microsoft Rewards points are subject to the Microsoft Services Agreement. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Limit of 1 offer per customer.

    Points may be redeemed for Xbox Gift Cards. Spend within 90 days of deposit. Works with Microsoft Store online, Windows 10, Xbox One and Xbox 360 (Xbox Live required). Does not work at physical Microsoft Stores. Once redeemed to your Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft Store online. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. Age restrictions apply. Except as required by law, credit cannot be redeemed or exchanged for cash and is not refundable. To read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by and ©/™/® Microsoft Corp, a Washington Corporation, and/or its affiliates.
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