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Microsoft Store Price Promise

60-day price protection

Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a select physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Surface Laptop 7 and Surface Pro 11 featuring Copilot, and an XBOX controller.

How to qualify for a price adjustment

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Place your order at Microsoft Store

Your delivery date is the date your product is delivered to your address.
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Check the product price

If we drop the price of a select in-stock physical product or you find it lower at an eligible retailer within 60 days of your delivery date, we'll match it. See terms for details.
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Request a price adjustment

Contact Microsoft Store Support—we’ll check eligibility and credit your original payment method the difference.

Microsoft Surface

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Frequently asked questions

  • Our price protection policy offers a one-time price adjustment on physical products purchased from Microsoft Store if our price—or the price at an eligible retailer—drops below the price you paid within 60 days of your delivery date. The physical product must be identical to the one you purchased (i.e., the exact make, model, color, and configuration), in stock at Microsoft Store (and new and in stock at the eligible retailer, if you’re requesting an eligible-retailer price adjustment), and listed at the reduced price at the time you contact us. Some exclusions apply. 
  • You’ll need to contact  Microsoft Store Sales and Support and request the price adjustment within 60 days of your delivery date. To be eligible for the price adjustment, the physical product must be identical to the one you purchased (i.e., the exact make, model, color, and configuration), in stock at Microsoft Store (and new and in stock at the eligible retailer, if you’re requesting an eligible-retailer price adjustment), and listed at the reduced price at the time you contact us. If you’re requesting an eligible-retailer price adjustment, a Microsoft Store associate must also be able to verify the advertised price of the eligible retailer. Some exclusions apply. 
  • If your product is eligible for a price adjustment, we’ll credit the difference back to the original payment method used to purchase the item. Refunds are generally processed within 3-5 business days. Price adjustments for Surface for Business devices can be made via credit card for purchases made on Microsoft.com website only. 
  • No, only products in stock at Microsoft Store at the time you contact Microsoft Store Sales and Support are eligible for a price adjustment.
  • No, there is a maximum of one price adjustment per purchased item.
  • Most physical consumer products and Surface for Business devices and accessories purchased from Microsoft Store are eligible for a Microsoft Store price adjustment. Most new physical consumer products purchased from Microsoft Store are eligible for an eligible-retailer price adjustment. Please note that XBOX devices, Surface for Business devices and accessories, and refurbished products are excluded from eligible-retailer price adjustments. Surface Hub, HoloLens, and Windows DevKit, as well as all digital products, are excluded from both price adjustments.
  • Bundles do not qualify for eligible-retailer price adjustments. However, if you see the same bundle at Microsoft Store at a lower price, your bundle should be eligible for a Microsoft Store price adjustment, as long as you otherwise meet the terms of the Microsoft Store price protection policy.
  • Yes, only products purchased from Microsoft Store are eligible for a Microsoft Store price adjustment.
  • For Surface products, eligible retailers are limited to Amazon, Curry's, Argos and John Lewis. For XBOX products, eligible retailers are limited to Curry's and Argos. The physical product must be fulfilled directly by the eligible retailer (i.e., not sold by a third-party or private seller on a “marketplace” platform). Surface for Business devices and accessories are excluded from eligible-retailer price adjustments.
  • The following are excluded from Microsoft Store’s price protection policy on eligible-retailer price adjustments: Surface for Business devices and accessories, “marketplace” prices from third-party or private sellers, clearance, closeout, liquidation sales, damaged, open package, refurbished, pre-owned or rent/lease-to-own items, storewide or category promotions, non-branded items, prices that only display on a website after guests log in, competitor lightning or flash sales (including Amazon Prime or Amazon Fresh Exclusive offers), coupon offers, loyalty programs or offers, promotional codes, credit card offers, financing, service offers, bundled offers, sales tax promotions, bundles, free items, targeted / personalized offers, and rebates and mail-in offers. We also cannot honor price adjustments due to typographical errors.
  • Refurbished devices are only eligible for price adjustments if the price of a refurbished device has been lowered at Microsoft Store within the 60 day price protection period. Price protection on refurbished devices is not available for an eligible retailer price adjustment.
  • No, Surface for Business devices and accessories, are not eligible for an eligible-retailer price adjustment. However, most Surface for Business devices and accessories are eligible for a Microsoft Store price adjustment if they otherwise meet the terms of the Microsoft Store price protection policy.
  • When requesting a price adjustment from a Microsoft Store associate, you’ll need your existing order number and a published advertisement or product sale listing to reference. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. If we’re unable to verify the lower price, we may decline your request.
  • No, any price adjustment must be requested after you’ve purchased a qualifying physical product at Microsoft Store.
  • No, we’re unable to contact you if the price of an item you’ve purchased drops at either Microsoft Store or an eligible retailer.

    If you notice a price reduction, you’ll need to contact Microsoft Store Sales and Support within 60 days of delivery date with your order number.

  • Yes, physical products purchased after being pre-ordered are eligible for a price adjustment, just like any other physical product purchase.
  • Microsoft Store is here to answer your questions about our products and services. You can contact us at  0800 026 0329 if you’d like to speak with our customer service team.

Why shop from Microsoft Store

Free shipping and returns

Get free 1 to 2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.

Low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.

Get it now, pay later

Flexible payment options help you pay how you want, at Microsoft Store.

Cash out when you trade in

When you trade in an eligible device, you get cash back and your device is recycled.
Discounts: Supplies limited. Actual savings depends on product availability.
  • Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • 60-day price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying physical consumer products and Surface for Business devices made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Price adjustments for Surface for Business devices can be made via credit card for purchases made on Microsoft.com website only.  Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes Surface for Business devices and accessories, XBOX consoles, and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft

    Store Sales and Support and provide any information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers. Microsoft reserves the right to modify or discontinue offers at any time.

  • Any offers shown are for a limited time while supplies last. See terms.
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