How can Copilot help you?

Microsoft Copilot is your digital companion. It is designed to inform, entertain and inspire. Using advanced AI, Copilot understands your questions and requests, provides direct answers, assists with writing and even creates images. It's like having a smart, helpful friend at your fingertips!

Whether you start with a question or a request, Copilot can give advice, feedback, straightforward answers and creative help.

• Get answers: Got a burning question or need info on a specific topic? Ask Copilot and you'll get a direct response.

• Conduct research: Need the latest information or a quick summary on a subject? Copilot can search the web and provide concise summaries with sources.

• Have engaging conversations: Whether you're looking to chat about a topic, need a non-judgmental conversation partner or just want to vent, Copilot is here to engage in meaningful discussions.

• Enhance language skills: Need help with translations, learning a new language or improving your writing? Just ask Copilot for help.

• Boost creativity: Whether it's brainstorming for a project, writing a social post or email, or creating an image, Copilot can help you kick-start and polish your work.

To get started, just type your message and send it. Alternatively, in select markets, you can click the microphone button and just say what you're thinking.

To improve your overall experience, consider trying the following:

• Use natural language and interact as if you're talking to a friend. The more you converse naturally, the better Copilot can understand your needs and provide tailored assistance. This approach helps Copilot learn your preferences and deliver an even more engaging and helpful experience throughout your conversations.

• Ask questions and follow up. Copilot provides direct answers and remembers your follow-up questions to give meaningful replies. Whether you want to learn more, the answer to be reframed or question the response, Copilot will respond with the context in mind.

• Ask Copilot to rephrase responses. Just say something like “could you explain that in layman’s terms?”, “could you put that in simpler terms?” or “could you explain that like I’m a beginner?” and Copilot will reply with an answer that’s easier to understand.

• Ask for different formats. Would you prefer to see an answer as a list or table? Just ask.

Copilot is currently available to customers over the age of 18 (or older in certain markets).

Over the coming months, we will be working to safely expand access to customers over the age of 13 in many markets, although certain features may be limited.

While Copilot is best optimised for English, you can ask Copilot to speak in other languages as well. Copilot will automatically recognise the language you’re using and respond accordingly. Information on currently-supported languages is available at Supported languages for Microsoft Copilot.

Copilot provides a free baseline experience, while Copilot Pro, a paid subscription, unlocks additional advanced capabilities. With Pro, enjoy preferred access to the most advanced AI models during peak times, extended usage of Copilot Voice, early access to experimental features and faster AI image generation with 100 daily boosts. To learn more about the Copilot and Copilot Pro experiences, visit the Copilot Pro page. Certain Pro experiences may not be available to users under the age of 18.

To learn more about Copilot Pro, visit the Copilot Pro page.

You can access Microsoft Copilot:

• Online at https://copilot.microsoft.com

• On your phone via the Android or iOS mobile app

• On your Windows PC with the Copilot app

• On your Edge browser by clicking the Copilot icon on the top right

• Through integrations with various third-party services, like WhatsApp. Please note that your use of third-party services, including Copilot conversations through those services, is subject to each service’s privacy policies and terms of use.

Signing in allows you to access your chat history so you can pick up where you left off when it comes to conversations. It also allows you to have longer conversations, create images and have voice interactions with Copilot. Over time, you'll enjoy a more personalised experience that is tailored to your needs.

To sign in to Microsoft Copilot, follow these steps:

1. Open the Microsoft Copilot app or go to the Copilot website.
2. Click on the "sign in" button. 
   • On copilot.microsoft.com, this will appear in the top right of your screen. 
   • On the mobile app, you may need to click the profile icon on the top right first before the “sign in” button appears. 
3. Create a new account or enter your Microsoft account (MSA) credentials*. Your MSA is usually linked to your personal email, like @gmail or @yahoo, and is used for personal services like gaming on Xbox or storing photos on OneDrive. You can also sign in with an Apple ID on certain devices.

*You can also sign in using a Microsoft Entra ID, but this will redirect you to the commercial Copilot experience designed for use at work. Please note that this experience is only available if your organisation has subscribed to the service.

• Microsoft Account (MSA): This is a personal account that you use to access Microsoft services like Outlook, OneDrive, Xbox Live and more. It's typically used for personal and consumer services and is linked to your personal email.
• Microsoft Entra ID: This is a cloud-based identity and access management service used by organisations to manage access to resources like Microsoft 365, Azure and other enterprise applications. It's designed for business and enterprise use and is typically associated with your work email.

Using the appropriate account type ensures that you have access to the correct set of features and services tailored to either personal or enterprise use.

At Microsoft, we take our commitment to responsible AI seriously. Copilot is developed in accordance with our AI principles, which demonstrate commitment to making sure AI systems are developed responsibly and in ways that warrant people’s trust. We've designed the Copilot user experience to keep humans at the centre and developed safeguards to minimise errors and avoid misuse and we are continually improving the experience. To learn more about how to use Copilot responsibly, please review our Terms of Use and Transparency Note.

Copilot searches for relevant content across the web and then summarises the information it finds to generate a helpful response. It also cites its sources so you’re able to see and explore links to the content it references.

Copilot aims to respond with reliable sources, but AI can make mistakes and third-party content on the internet may not always be accurate or reliable. Copilot may misrepresent the information it finds, and you may see responses that sound convincing but are incomplete, inaccurate or inappropriate. Use your judgment and double check facts before making decisions or taking action based on Copilot’s responses. Reviewing Copilot’s citations is a good place to start checking for accuracy.

To share site feedback or report a concern, select ‘Give feedback’ in Settings or use the flag icon below each response in the mobile app and Copilot web page. In the Copilot app, you can also long press the response and select ‘Report’. We will continue to review your feedback to provide a safe search experience for all.

While we have designed the Copilot experience to avoid sharing unexpected offensive content or engaging with potentially harmful topics, you may still see unexpected results. We’re constantly working to improve our technology to prevent harmful content.

If you encounter harmful or inappropriate content, please provide feedback or report a concern by clicking ‘Give feedback’ in Settings or use the flag icon below each response in the mobile app and Copilot web page. In the Copilot mobile app, you can also long press the response and select ’Report’. We will continue to review your feedback to provide a safe experience.

The conversations you have with Copilot are saved by default, and you can view and access past conversations. For example, if you’ve created a detailed plan for your trip with Copilot, the conversation you have will be saved. You can return to and reference that conversation by clicking the ‘time machine’ icon on the Copilot home page.

Your privacy and trust are paramount to us. Microsoft will only use your conversations for the limited purposes explained in the Microsoft Privacy Statement: to monitor performance, troubleshoot problems, diagnose bugs, prevent abuse and other product performance analytics necessary to provide and improve Copilot.

We give you the power to decide if you want us to use your conversations for other purposes: 

• You control whether we use your conversations to personalise your experience with Copilot and provide you a more tailored and useful experience that meets your needs. You can disable personalisation at any time. See Personalise your Copilot experience.
• You control whether we use your conversations to train our AI models to create a better experience for you and others. You can opt out of use of your conversations for model training at any time. See Learn about model training.

We store conversations for 18 months by default. You can delete individual conversations or your entire conversation history at any time.

Absolutely. To delete an individual conversation, click the ‘time machine’ icon from the Copilot home page to view your conversation history and delete individual conversations.

To delete your entire conversation history, the steps vary depending on how you’ve signed in to Copilot.

If you are signed in with your Microsoft Account:

• Click your profile name (or “Account”) in the settings menu, then select Privacy > Export or delete history. Or, in your Microsoft Privacy Dashboard, click ‘Copilot’ and click ‘Delete all activity history’ under the Copilot app activity history section.
• If you want to delete chats from Copilot before 01/10/2024 (legacy experience), in your Microsoft Privacy Dashboard, click ‘Browsing and search’, scroll down to the Copilot activity history section and click ‘Clear all Copilot activity history and search history’.

If you are signed in with an Apple ID:

• From the settings menu, select Account > Privacy > Clear my history. (Please note that if you have merged your Microsoft Account-based and Apple ID-based Copilot accounts, this option will delete all conversation history associated with both accounts.)
• If you want to completely delete your Apple ID-based Copilot account, from the settings menu, select Account > Privacy > Delete my account.

No, nothing you say to Copilot will ever be made public. Your conversations and data will never be shared with other users.

If you share a file with Copilot (for example, uploading a document and asking Copilot to summarise it), the file will be stored securely for up to 30 days and then automatically deleted. Regardless of your privacy settings, we do not train our Copilot generative models on your uploaded files. And any conversations you have about the file will be treated just like any other conversation, subject to your choices about whether to permit model training and personalisation and which you can delete at any time.

We are exploring options to allow users to store their files for a longer time. Check back for updates!

To learn more about Microsoft’s commitment to privacy, visit the Microsoft Privacy Statement and Privacy at Microsoft.

If personalisation is enabled for you, we will use your recent Copilot conversations and Microsoft activities to provide you with a more tailored and relevant experience. Your Microsoft activities include your Bing search activities, MSN activities and inferred interests.

Personalisation is on by default except for those in the European Economic Area (EEA) and certain other countries. Personalisation is not available for unauthenticated users.

When you first use Copilot, and whenever you start a new conversation, you will see a notice if personalisation is enabled for you. To check or change your personalisation settings at any time, click the “Settings” link in that notice.

You can change your personalisation settings at any time by going to Settings> Account > Privacy > Personalisation. On Edge, you can turn personalisation off by clicking on “...”: from the Copilot settings menu > permissions and privacy > personalisation.

If you change your personalisation consent from “yes” to “no,” we will stop providing you with a personalised Copilot experience. You can still view your past conversations. However, your future Copilot experience will no longer be personalised.

If you do not want us to personalise using a specific conversation from your conversation history, you can just delete that particular conversation by clicking the ‘time machine’ icon on the Copilot home page to view your conversation history and delete individual conversations.

The personalisation setting in Copilot does not control whether you receive personalised ads, which is a separate choice you can make. You can change your personalised ads setting, which applies to Copilot and other applicable Microsoft services, at any time. Learn more here.

In certain countries, we may also present you with a prompt that will ask you to decide whether to receive personalised ads in Copilot. If you have chosen not to receive personalised ads, through either the personalised ads setting or the Copilot-specific prompt, we will not deliver personalised ads to you in Copilot.

If your settings allow us to deliver personalised ads in Copilot, and if you turn on Copilot’s personalisation setting, we will use your Copilot conversation history to help further personalise the ads you already receive. Please note that, regardless of your settings, Copilot does not serve personalised advertising to authenticated users under the age of 18.

You control which conversations are used to personalise your experience. You can access your conversation history in Copilot and delete a particular conversation at any time. Once deleted, that conversation will no longer be used to personalise your experience.

If you want to delete your entire conversation history so that none of your conversations will be used to personalise your experience, see Can I delete my past conversations?

To turn personalisation off within Copilot, see How can I turn personalisation on or off? Turning personalisation off will not delete your conversation history.

Yes, you can turn personalisation off in Copilot settings at any time. Turning personalisation off won’t delete your conversation history.

Regardless of your user settings, Copilot is designed to never personalise interactions with you based on certain topics like health-related information. This protects your privacy and prevents the use of potentially sensitive information. We have measures in place to filter out content from your past conversations that may be considered sensitive, even if personalisation is turned on in your settings.

Please use caution when sharing information with Copilot that you consider to be sensitive.

Generative AI refers to a category of AI models that analyse data, find patterns and use these patterns to generate or create new output, such as text, photo, video, code, data and more. “Training” a generative AI model means providing it with information to help it learn to make predictions or decisions. Training is a broad concept that includes many different activities to help models provide more appropriate results.

These models use training data to learn general relationships in language. They do not to memorise specific conversations. They do not store or have access to the original training data. Instead, generative AI models are designed to generate new expressive works and content.

We also take additional steps to prevent these models from inadvertently reproducing their training data, such as conducting testing and building filters that screen out previously published or used material.

Microsoft uses publicly available data that is mostly collected from industry-standard machine learning datasets and web crawlers like search engines. We exclude sources with paywalls, content that violates our policies or sites that have used industry-standard methods to opt out of training. On top of this, we do not train on data from domains listed in the Office of the United States Trade Representative (USTR) Notorious Markets for Counterfeiting and Piracy list.

Except for certain categories of users (see below) or users who have opted out, Microsoft uses data from Bing, MSN, Copilot and interactions with ads on Microsoft for AI training. This includes de-identified search and news data, interactions with ads and your voice and text conversations with Copilot. This data will be used to improve Copilot and our other products and services to create a better user experience for you and others.

By using real-world consumer data to help train our underlying generative AI models, we can improve Copilot and offer a more reliable and relevant experience. The more diversity in conversations our AI models are exposed to, the better they will understand and serve important regional languages, geographies, cultural references and trending topics of interest to you and other users.

You can control whether your data is used for training AI models. For more information, see How can I control whether my data is used for model training?

We do not train Copilot on data from: 

• Our commercial customers, or any data from users logged into an organisational M365/EntraID account.

• Users logged in with M365 personal or family subscriptions.

• Users who are not logged into Copilot using a Microsoft Account or other third-party authentication.

• Authenticated users under the age of 18.

• Users who have opted out of training.

• Users in certain countries including: Austria, Belgium, Brazil, Bulgaria, China (excluding Hong Kong), Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Nigeria, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland and Vietnam. This includes the regions of Guadeloupe, French Guiana, Martinique, Mayotte, Reunion Island, Saint-Martin, Azores, Madeira and the Canary Islands. This means that AI offerings will be available in those markets but no user data will be used for generative AI model training in those locations until further notice.

We limit the data we use for training. We do not train AI models on personal account data like your Microsoft account profile data or email contents. We also do not train AI models on the contents of files you upload to Copilot, although any conversations you have with Copilot about the file will be handled just like any other conversation (and subject to your choice about whether to permit model training on your conversations). If any images are included in your AI conversations, we take steps to de-identify them such as removing metadata or other personal data and blurring images of faces. You can learn more here.

Your personal interactions with our services are kept private and are not disclosed without your permission. We remove information that may identify you like names, phone numbers, device or account identifiers, sensitive personal data, physical addresses and email addresses before training AI models.

Your data remains private when using our services. We will protect your personal data as explained in the Microsoft Privacy Statement and in compliance with privacy laws around the world.

If you are logged into Copilot with a Microsoft Account or other third-party authentication, you can control whether your conversations are used for training the generative AI models used in Copilot. Opting out will exclude your past, present, and future conversations from being used for training these AI models, unless you choose to opt back in. If you opt out, that change will be reflected throughout our systems within 30 days.

If you are not logged into Copilot with a Microsoft Account or other third-party authentication, we do not train Copilot on your conversations.

You can control whether your conversations used for model training at any time by clicking your profile name (or “Account”) in the settings menu, then selecting Privacy > Model training. This setting will not exclude your conversations from being used for other general product or system improvements nor from use for advertising, digital safety, security and compliance purposes as outlined in the Microsoft Privacy Statement.

We may eventually expand model training and opt-out controls to users in certain countries where we do not currently use conversation history for model training (see What data is excluded from model training?). But we will do so gradually, to ensure we get this right for consumers and so we comply with local privacy laws around the world.

Yes, you can opt-out of AI training and still have personalisation turned on. In this case, Copilot will remember recent conversations to give you a more personalised response, but Microsoft will not use your conversations and other Microsoft activities for training Copilot’s AI models.

AI training applies to consumer Copilot offerings including Copilot Pro. It excludes users of Copilot with commercial data protection and any Microsoft 365 consumer users or Copilot conversations integrated within Microsoft 365 consumer apps such as Word, Excel, PowerPoint or Outlook. Users of those products will not see this setting and their conversations will not be used for training the generative AI models we offer in Copilot or other products.

We recognise that commercial customers have varying compliance requirements across industries and around the world. Microsoft will continue helping these organisations to use tenant boundaries and any other controls we provide to identify and manage data they own, separately.

Some Copilot conversations are subject to both automated and human review for product improvement and digital safety purposes. We may also review conversations flagged up as a violation of the Code of Conduct in the Terms. Our Code of Conduct prohibits the use of the Copilot service to create or share inappropriate content or material. Some conversations are reviewed when a violation of the Code of Conduct is suspected.

Limited human review is required as part of the investigation process when a violation of the Code of Conduct is suspected. To ensure that our services are safe and secure for everyone, an opt-out of human review is not available.

Responsible AI is a journey, and we are continually evaluating and improving Copilot to make the experience even safer. We apply rigorous content filtering to the information we use to train Copilot and we employ measures to evaluate Copilot’s responses for potential safety risks before the response is shown to you. We also have systems in place to detect and prevent abusive behaviour.

To improve Copilot’s safety and ability to detect risks, we also partner with external research organisations to review and evaluate Copilot conversations. For example, external research organisations can help review Copilot conversation logs to understand the variety of queries used to seek extremist content, compare trends across the industry and advise techniques for better finding and mitigating harm.

You can learn more about our approach to safety in our Transparency Note.

Trained AI experts may review Copilot conversations to build, evaluate and improve the accuracy and safety of our AI models. We use human feedback to ensure that the output to a user’s prompt is of high quality, thereby improving your experience. Your data remains private when using our services. We will protect your personal data as explained in the Microsoft Privacy Statement and in compliance with privacy laws around the world.

If you want to block people in your household from using Copilot: 

• To block use of the Copilot app on your Windows, Xbox, or Android devices, use Microsoft Family Safety.

• To block use of the Copilot app on your Apple devices, use the Screen Time app provided by Apple.

• To block access to Copilot via browser, use applicable device or browser parental control settings (for example, in Edge Browser) to block access to 'copilot.microsoft.com'.

• Many consumer internet routers offer configuration options to block specific domains, which you can also use to block any device on your network from accessing ‘copilot.microsoft.com’. This will block all of the above methods of accessing Copilot over your home network.