We’re excited to share that for the fifth consecutive year, Gartner® has recognized Microsoft as a Leader in its 2021 Magic Quadrant™ for Content Services Platforms. Microsoft is positioned highest in Ability to Execute.

Figure 1. Gartner® Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, Tim Nelms, October 18, 2021.

Download a complimentary copy of the Gartner® Magic Quadrant™ for Content Services Platforms report to learn more.

In its report, Gartner lists core, optional, and critical capabilities for content services platforms. After detailing the critical capabilities, Gartner goes on to state, “Of these critical functions, it is the last—PaaS/SaaS deployment—which has seen the greatest growth in importance over the last few years.”

We believe this recognition demonstrates our commitment to providing innovative content platform capabilities to help our customers accomplish more, including:

• Managed content: Your organization’s content is what drives decisions and action. Utilizing AI to turn unstructured content into organized information, SharePoint Syntex helps you find, protect, and automate business practices. Learn more about how organizations like Northumbrian Water and London Stock Exchange Group captured knowledge and reduced inefficiencies with SharePoint Syntex. Our more recent updates to add: content assembly, contract management, and advanced metadata search.
• Knowledge management: Microsoft Viva Topics turns content into knowledge by automating content organization, making information easier to find. Leverage existing content and turn it into an advantage for faster learning and development. Learn more about how companies like Avanade discover and share knowledge easier with Viva Topics.
• Employee productivity: Microsoft 365 empowers customers with applications, like Microsoft Viva, that encourage collaboration and productivity. Allow people to work flexibly and stay connected from anywhere.
• Extensive third-party partner network: The Microsoft Partner Network offers a wide array of solutions designed to enhance our customer’s Microsoft 365 investments. In addition, we maintain the Microsoft Viva Engineering Partner Community/Content Services Partner Program to help content services partners deliver solutions that accelerate customer success.
• Integration with Microsoft 365: Our third-party partner ecosystem offers solutions and services built for integration that enable you to customize and enhance Microsoft 365 based on your organization’s needs. We also have tools to help partners and developers integrate with, build on, and extend their solutions into Microsoft 365, including SharePoint, SharePoint Syntex, and Viva. Learn more about our growing Microsoft Content Services Partner Program (CSPP).

Do more with Microsoft 365

Visit the new Microsoft Viva and SharePoint Syntex adoption pages for resources to help increase Viva and SharePoint Syntex awareness and usage in your organization. On these sites, you’ll find helpful guides, tools, and templates, for getting started, building champions, and deploying solutions.

To learn more about the many content services features in SharePoint Syntex (and even get started training a model using your own content) or get a jump-start with a contract management solution, check out the SharePoint Syntex-powered site templates in the SharePoint look book. The look book lets you provision code-free solution templates on demand to your tenant. The instructional Content Center template can be provisioned without a license, while the Contracts Management solution will require a SharePoint Syntex license.

Figure 2. Contracts Management site provisioned from the SharePoint look book.

Finally, we’ve heard your requests to couple content and knowledge for faster ways to build out your knowledge base. Our new integration between SharePoint Syntex taxonomy and Viva Topics can help. You’ll be able to use SharePoint Syntex to automatically tag content and build out taxonomies—and dynamically turn taxonomy tags into managed topics for Viva Topics. This integration is rolling out now.

Figure 3. Topics built dynamically from the taxonomy term store.

Learn more

We’re consistently working to improve our content platform offerings and empower our customers for the new digital age. Here’s how you can learn more about Microsoft 365 Content Services and get started:

• Get more information about Microsoft 365 Content Services:
  • SharePoint product page.
  • SharePoint Syntex product page.
  • Viva Topics product page.
• Download the Gartner® Magic Quadrant™ for Content Services Platforms report.

Gartner® Magic Quadrant™ for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, Tim Nelms, 18 October 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft.

GARTNER and MAGIC QUADRANT are registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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Today, we are announcing upcoming capabilities that, along with our recent investments, combine the power of artificial intelligence (AI) and machine learning with content stored in OneDrive for Business and SharePoint to help you be more productive, make more informed decisions, and keep more secure.

Be more productive

A key to being productive is leveraging existing content so you’re not reinventing the wheel. Historically this has been challenging due to the exponential growth of digital content, particularly with image, video, and audio files. Until now, these rich file types have been cumbersome to manage and painful to sift through to find what you need, when you need it.

Video and audio transcription—Beginning later this year, automated transcription services will be natively available for video and audio files in OneDrive and SharePoint using the same AI technology available in Microsoft Stream. While viewing a video or listening to an audio file, a full transcript (improving both accessibility and search) will show directly in our industry-leading viewer, which supports over 320 different file types. This will help you utilize your personal video and audio assets, as well as collaborate with others to produce your best work.

Once you’re ready to make a video broadly available across the organization, you can upload and publish to Microsoft Stream. You’ll continue to get transcription services plus other AI driven capabilities, including in-video face detection and automatic captions. Importantly, your audio and video content never leaves the Microsoft Cloud; it is not passed through potentially costly and insecure third-party services.

Searching audio, video, and images—Announced last September, we are unlocking the value of photos and images stored in OneDrive and SharePoint. Using native, secure AI, we determine where photos were taken, recognize objects, and extract text in photos. This recognition and text extraction allows you to search for images as easily as you search for documents. For example, you could search a folder of scanned receipts for the receipt that mentions “sushi.” Video and audio files also become fully searchable thanks to the transcription services described earlier.

Intelligent files recommendations—Later this year, we’ll introduce a new files view to OneDrive and the Office.com home page to recommend relevant files to you. Suggested files are based on the intelligence of the Microsoft Graph and its understanding of how you work, who you work with, and activity on content shared with you across Microsoft 365. This deep understanding of user behavior and relationships among coworkers is unique to Microsoft 365 and continues to be enriched as you collaborate on content in OneDrive and SharePoint.

AI also makes it easier to create new documents by reusing existing content. The Tap feature in Word 2016 and Outlook 2016 intelligently recommends content stored in OneDrive and SharePoint by understanding the context of what you are working on. This allows you to leverage and repurpose a paragraph, table, graphic, chart, or more from another file while working on a new document or email.

Make more informed decisions

OneDrive and SharePoint make your life easier thanks to innovative AI that helps you make more informed decisions while working with content.

File insights—Earlier this year, we rolled out an updated file card, providing access statistics for any file stored in OneDrive and SharePoint. This allows you to see who has looked at the file and what they have been doing, and it helps you decide your next action. Later this year, we’ll bring these valuable file statistics directly into the native Office application experience.

Additionally, we’ll introduce additional insights to the file card with “Inside look,” giving you important information at a glance—including time to read and key points from the document, so you can choose to dive in deeper or save it for later.

Intelligent sharing—Later this year, you’ll have the option to easily share relevant content with meeting attendees. For instance, if you just presented a PowerPoint presentation, you’ll be prompted to share it with the other attendees once the meeting is over. In the OneDrive mobile app, we’ll automatically prompt you to share photos taken during the same meeting, perhaps of a whiteboard where you brainstormed new ideas with your colleagues—all based on your Outlook calendar. This type of real-world intelligence allows you to quickly keep everyone informed and move on to your next task and is exclusively available when you store your content in OneDrive and SharePoint.

Data insights—Earlier this year at the SharePoint Virtual Summit, we showed you how you could immediately enrich your OneDrive and SharePoint content with intelligence by leveraging the flexibility of Microsoft Flow and the power of Azure Cognitive Services. Since these services are powered by Microsoft Azure, you can get sentiment analysis, key word extraction, and even custom image recognition—all while keeping your content secure in the Microsoft Cloud and away from potentially costly and insecure third-party services. Additionally, you can use information provided by these cognitive services to set up custom workflows to organize images, trigger notifications, or invoke more extensive business processes directly in OneDrive and SharePoint with deep integration to Microsoft Flow.

Keep more secure

When your files are stored in OneDrive and SharePoint, AI also helps to protect your content, keep you compliant, and thwart malicious attacks.

OneDrive files restore—Earlier this year, we released OneDrive files restore including integration with Windows Defender Antivirus for business and personal users to protect you from ransomware attacks by identifying breaches and guiding you through remediation and file recovery. With a full 30 days of file history and sophisticated machine learning to help us spot potential attacks early, OneDrive gives you peace of mind for every file you store. Best of all, moving your files to OneDrive has never been easier thanks to Known Folder Move.

Intelligent compliance—In addition to being able to apply native data loss prevention (DLP) policies and conduct native eDiscovery searches on textual content stored in OneDrive and SharePoint, with the innovations discussed above, we’re making it even easier to use these key compliance capabilities with audio, video, and images later this year. Soon you’ll be able to leverage the text extracted from photos and audio/video transcriptions to automatically apply these policies and protect this content.

Get started

As you can see, by leveraging Microsoft’s industry-leading investments in AI we believe we have made OneDrive and SharePoint in Microsoft 365 the smartest place to store your content. In fact, Microsoft is recognized as a Leader by Gartner in both their Magic Quadrant for Content Collaboration Platforms and Magic Quadrant for Content Services Platforms reports. It was also recognized by Forrester in both their cloud and hybrid Forrester Wave™: Enterprise File Sync and Share Platforms Q4 2017 reports.

You can start realizing these benefits and more by moving your content to OneDrive and SharePoint today, just as Fortune 500 customers MGM Resorts International, Walmart, Johnson Controls International, and Textron are doing. You’ll automatically get more value as we continue to invest in these and other new AI capabilities to help you achieve more.

Microsoft has a bold vision to transform content collaboration for the modern workplace inclusive of files, dynamic web sites and portals, streaming video, AI, and mixed reality, while reducing costs and improving compliance and security. Be sure to join us at Microsoft Ignite from September 24–28, 2018 in Orlando, Florida, or on-demand, where we’ll continue to unveil how AI will accelerate content collaboration in the modern workplace.

Gartner, Inc., Magic Quadrant for Content Collaboration Platforms, Monica Basso, Michael Woodbridge, Karen Hobert, July 3, 2018.
Gartner, Inc., Magic Quadrant for Content Services Platforms, Karen Hobert, Michael Woodbridge, Joe Mariano, and Gavin Tay, October 5, 2017.

Gartner Disclaimer:
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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