Order Tracking
Manage your orders
Frequently Asked Questions
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Guest checkout is available at Microsoft Store in select markets and for select items added to your cart. If eligible, you will see a Checkout as a guest option in the Cart.
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For more payment methods and shipping options, checkout with a Microsoft account.
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To receive a student, parent, teacher, or military discount, you will need to check out with a Microsoft account.
Sign in to check your eligibility.
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Yes, orders placed as a guest are eligible for price protection.
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You can view, track, cancel, and return your guest order through Guest Order Lookup. You will need your order number and the email associated with the order to look it up.
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Orders placed as a guest can only be managed through Guest Order Lookup and are not linked to your Microsoft account.
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If your order number starts with a “G” you have checked out as a guest. Please view and manage order details through Guest Order Lookup
If your order number does not start with a “G”, you can view and manage order details through your Microsoft account order history page.
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1. You can start a return through Guest Order Lookup. You will need the email address used and your order number.
2. Find the relevant order and select Start a return.
3. Follow the instructions on the screen to get a prepaid shipping label for the return.
Note: If you can't get a prepaid shipping label for the return, contact support.4. Once we receive your item, a refund will be issued in 3-5 business days.
For more information about refunds, please see Returning items you bought from Microsoft for exchange or refund.
Why buy from Microsoft Store
Fast, free shipping
Free 60-day returns
60-day price protection
90 days free support
Price Protection: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
Extended Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Any offers shown are for a limited time while supplies last. See terms.
* Offer valid on purchases of Surface devices made at Microsoft Store in New Zealand within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.