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Microsoft Complete

 Work and play worry-free. For added peace of mind, Microsoft Complete covers your device for mechanical breakdown and accidental damage from handling, including drops, spills, and cracked screens. If something goes wrong, you’re covered by the experts who know your Microsoft products the best, simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Complete gives you extended coverage and technical support so that you can work and play worry-free.

Accidental damage from handling

Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills, and cracked screens.

Microsoft-backed service

Get back up and running quickly with easy service from the experts who know your Microsoft products, empowering you to do more.

Choose one of these options to get Microsoft Complete

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Option 1: Add it when you buy a new Surface or Xbox

The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Shop Surface Shop Xbox consoles
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Option 2: Contact Microsoft Support

You can also get Microsoft Complete within 45 days of buying the device by contacting one of our support service agents.
Contact Microsoft Store Support

Buy a new Surface and add Microsoft Complete

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Buy a new Xbox and add Microsoft Complete

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Microsoft Complete Support

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
Check coverage status Contact Microsoft Complete Support Terms and Conditions

Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Learn more

Free next business day shipping

 Purchase before 9:00am to get your order delivered for the very next business day. Enjoy free shipping on all orders, with no minimum purchase required.
See shipping details

Free 60-day returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
See returns details

60-day price protection

Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Learn about price protection

90 days of free support

We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
Get support

Microsoft Protection Plans must be bought within 45 days of buying the original device.

For all Protection Plans, please read the Terms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan. 

This Protection Plan is classified as a service contract per local regulations.

For protection plan support visit Microsoft Support
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