Order Tracking
Manage your orders
Frequently Asked Questions
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Guest checkout is available at Microsoft Store in select markets and for select items added to your cart. If eligible, you will see a Checkout as a guest option in the Cart.
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For more payment methods and shipping options, checkout with a Microsoft account.
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To receive a student, parent, teacher, or military discount, you will need to check out with a Microsoft account.
Sign in to check your eligibility.
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Paying with a Microsoft or Xbox gift card is only available when you check out with a Microsoft account.
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Yes, orders placed as a guest are eligible for price protection.
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You can view, track, cancel, and return your guest order through Guest Order Lookup. You will need your order number and the email associated with the order to look it up
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Orders placed as a guest can only be managed through Guest Order Lookup and are not linked to your Microsoft account.
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If your order number starts with a “G” you have checked out as a guest. Please view and manage order details through Guest Order Lookup
If your order number does not start with a “G”, you can view and manage order details through your Microsoft account order history page
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1. You can start a return through Guest Order Lookup. You will need the email address used and your order number.
2. Find the relevant order and select Start a return.
3. Follow the instructions on the screen to get a prepaid shipping label for the return.
Note: If you can't get a prepaid shipping label for the return, contact support.4. Once we receive your item, a refund will be issued in 3-5 business days.
For more information about refunds, please see Returning items you bought from Microsoft for exchange or refund.
Why shop at Microsoft Store
Free next day business shipping
Free 60-day returns
60-day price protection
90 days of free support
Price Protection: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
Extended Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Any offers shown are for a limited time while supplies last. See terms.
All offers shown above are valid for a limited time. Limited quantities available, while supplies last. No rain checks. May not be combinable with other offers. Certain other exclusions and limitations may apply. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed. Microsoft reserves the right to modify or discontinue any offer at any time. See webpage for each offer’s specific details.
[3] Microsoft Complete for Surface: Accidental Damage coverage (AD) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or AD damage, maximum of two (2) claims. Each claim is subject to a deductible as set out in the contract Terms and Conditions and/or PDS. Microsoft Complete for Xbox: Accidental Damage coverage (AD) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.