Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate their path to business success—and this includes more exciting opportunities for our Dynamics partners, as well. 

FastTrack for Dynamics 365 builds business success faster

If you’re not yet familiar with the FastTrack for Dynamics 365 program, this is our customer success service designed to help them move to Dynamics 365 smoothly and confidently, so they can realize business value faster.

When your customers participate in the FastTrack program, they will be guided on best practices and how to plan for quick and successful rollouts that drive predictable and repeatable deployments to the cloud. They will also learn ways to engage and enable new users in their organization and expand user capabilities – all at their own pace.

Our partners play a key role

FastTrack represents an exciting opportunity for our partners. With a growing number of organizations adopting cloud services, our partners can grow their cloud business, and achieve long-term success by taking advantage of the FastTrack program to help their customers accelerate their business success.

We are very excited about the new services and opportunities FastTrack for Dynamics 365 offers to customers, increasing their satisfaction and driving end user adoption.

New services for FastTrack for Dynamics 365

We are happy to announce the offering of several new services. Whether you’re already engaged in the FastTrack service, or are interested in getting started, we are always looking for ways to expand or improve the program.

The most recent FastTrack for Dynamics 365 services help accelerate customer success, can reduce time to usage, and drive adoption:

• Adoption Services for Customer Engagement enables customers to ensure awareness for successful adoption and drive usage, boost engagement, and improve user experience.
• Onboarding Service for Field Service empowers customers to achieve an understanding of the core value of this service to improve their satisfaction, apply first-time fix rates, and resource for user productivity.
• Onboarding Service for Project Service Automation allows users to manage sales, resources, delivery, and billing for client-facing projects and to better understand the interaction of Dynamics 365 and Office 365 components with the service.

Participating partners will be able to work in concert with the FastTrack team to guide their customers along the learning process that may include technical talks, workshops, and regular touchpoints. All sessions are delivered remotely by the FastTrack engineering team. We have time zone-based resources to cover major markets in the Americas, EMEA, and APAC.

FastTrack for Dynamics 365 onboarding and adoption services assist eligible customers nominated by partners in deploying Dynamics 365 for Sales, Customer Service, Field Service, Customer Service, Project Service Automation, and Finance and Operations, Enterprise edition.

The post New services for Microsoft FastTrack for Dynamics 365 help accelerate user adoption appeared first on Microsoft Dynamics 365 Blog.

Microsoft Dynamics 365 Germany is now available for customers in Germany, the European Union and European Free Trade Association countries. This new and unique offering stores customer data in the German datacenters and the customer data is under the control of T-Systems, acting as a data trustee.

The datacenters are located in Frankfurt/Main and Magdeburg and provide the same service levels, security and quality standards as Microsoft’s global cloud offerings, such as multi-factor authentication, data encryption by SSL/TLS protocols based on German certificates, physical security controls, and protection against natural disasters and power outages.

Dynamics 365 Germany adheres to German data handling regulations and customers will be able to view how and where data is processed, meeting compliance requirements of the most stringent privacy regulations.  

More information on this release can be found here

The post Introducing Microsoft Dynamics 365 Germany appeared first on Microsoft Dynamics 365 Blog.

Originally offered as a one-time onboarding benefit for Office 365 customers, Microsoft FastTrack has rapidly evolved over the past 18 months to become the customer success service that helps businesses onboard and drive adoption of Microsoft Cloud.

Today, we are announcing the preview of Microsoft FastTrack for Dynamics 365, a program that represents Microsoft’s strong commitment to fostering the business success of our customers, and offers an exciting opportunity for partners as well.

Discover what is possible with Dynamics 365

FastTrack for Dynamics 365 is our customer success service designed to help you move to Dynamics 365 smoothly and confidently, so you can realize business value faster. When you participate in the FastTrack program, you will receive guidance on best practices and how to plan for successful rollouts. You will also learn ways to enable new users and expand capabilities – all at your own pace. Additionally, you will have access to Microsoft engineering resources committed to make your experience with Dynamics 365 a success.

Partner participation is key to customer success

FastTrack represents an exciting opportunity for our partners as well. By leveraging best practices and guidance offered directly by the Microsoft FastTrack engineering team, you can enhance your engagement with customers through FastTrack, and accelerate deployments by helping customers make a smooth transition to Dynamics 365. Moreover, you’ll be able to expand your capabilities through real-time readiness and enablement from Microsoft, and increase customer satisfaction by driving predictable and repeatable deployments to the cloud. Participation in the FastTrack program will strengthen the partner-customer relationship by focusing on offering high value-added services.

We are very excited about the opportunities FastTrack for Dynamics 365 offers to accelerate the business success of both customers and partners.

Sneak peek at the offering of FastTrack for Dynamics 365

During FastTrack engagements, the Dynamics FastTrack engineering team will offer customers opportunities to get practical guidance on cloud deployment, help with usage and adoption, and assistance in removing blockers during implementation through the following interactions:

Technical talks focus on providing technical depth and best practices that empower both customers and partners with more knowledge specific to the subject areas. These talks often provide an overview of available tooling and/or content.

Workshops are interactive, and outcome-based activities, and may involve automation and tooling. Customers and partners can provide input prior to the workshops and customize them for their engagements.

Regular touchpoints are typically 30-minute calls that continue throughout the duration of the engagements. Small technical proof points are sometimes provided to help remove customer roadblocks.

All sessions are delivered remotely by the FastTrack engineering team. We have time zone-based resources to cover major markets in the Americas, EMEA, and APAC.

FastTrack for Dynamics 365 assists customers in deploying Dynamics 365 for Sales, Field Service, Customer Service, Project Service Automation and Operations.

Ask us anything!

On Thursday, January 26, 2017 the Microsoft Tech Community will host an ‘Ask Microsoft Anything’ (AMA) from 9:00 a.m. to 10:00 a.m. PST / 5 p.m. to 6 p.m. GMT in the FastTrack AMA group. This is a virtual Q&A session where you can connect with the FastTrack team to ask your questions and provide feedback.

Learn more about FastTrack for Dynamics 365 by visiting http://fasttrack.microsoft.com/dynamics.

Are you ready to engage with FastTrack for Dynamics 365? Please contact your Microsoft team to get nominated.

We look forward to helping accelerate your digital transformation and transition to the Microsoft Cloud through FastTrack for Dynamics 365.

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