{"id":177758,"date":"2023-02-21T11:00:00","date_gmt":"2023-02-21T19:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/?p=177758"},"modified":"2023-05-31T17:29:55","modified_gmt":"2023-06-01T00:29:55","slug":"join-us-for-microsoft-customer-success-day","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2023\/02\/21\/join-us-for-microsoft-customer-success-day\/","title":{"rendered":"Join us for Microsoft Customer Success Day\u2014dedicated to realizing business value with Dynamics 365 and Power Platform"},"content":{"rendered":"\n<p>We\u2019re thrilled to invite you to the first-ever&nbsp;<a href=\"https:\/\/aka.ms\/MCSD23\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Customer Success Day<\/a>, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023. This event is open to all community members, customers, partners, and enthusiasts, globally. Microsoft is committed to supporting your success, regardless of your company\u2019s size, industry, or location.&nbsp; &nbsp;<\/p>\n\n\n\n<p>Microsoft Customer Success Day will include more than 20 sessions and panels across four tracks: implementation, adoption, optimization, and migration. In addition, we will have keynotes from thought leaders, and a lively discussion panel on women in technology. All the content is designed to support you in building your own success journey, driving user adoption, and realizing business value for your organization. &nbsp;<\/p>\n\n\n\n<p>This year\u2019s event will take place back-to-back with the annual DynamicsCon Virtual event\u2014hosted by Dynamics User Group\u2014which takes place on March 15. Best of all, your registration provides access to both events.<\/p>\n\n\n\n<p>Learn more below and <a href=\"https:\/\/aka.ms\/MCSD23\" target=\"_blank\" rel=\"noreferrer noopener\">register today<\/a> for updates leading up to the event\u2014we look forward to connecting with you!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Event details<\/h2>\n\n\n\n<p><strong>What<\/strong>: Microsoft Customer Success Day<\/p>\n\n\n\n<p><strong>When<\/strong>: March 16, 2023<\/p>\n\n\n\n<p><strong>Who should attend<\/strong>: Anyone who wants to achieve more with Dynamics 365 and Microsoft Power Platform. You\u2019ll join thousands of users, enthusiasts, MVPs, experts, and beginners gathered virtually to achieve greater success and business value with Dynamics 365 and Microsoft Power Platform.<\/p>\n\n\n\n<p><strong>What to expect<\/strong>: This learning-packed day features more than 20 sessions and panels presented by more than 30 Microsoft team members, Microsoft MVPs, and community experts, including:<\/p>\n\n\n\n<p>&#8211; <strong>Keynotes<\/strong> from thought leaders at Microsoft who will provide insight into the future of Dynamics 365 and Microsoft Power Platform.<\/p>\n\n\n\n<p>&#8211; <strong>Specialized sessions<\/strong> across four tracks, each designed to deliver skills and best practices that can be applied right away.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Implementation: The foundation to driving business outcomes is a well-architected, well-built solution. Sessions on this track will include tips and tricks for Microsoft Dynamics 365 Sales programs, building apps fast through Microsoft Power Apps, while maintaining control of your environment, and developing a compelling business value story.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adoption: The best built solution will not drive business outcomes if people don\u2019t use the tool. This track will help you build your own customer success power team with customers describing how they have succeeded post implementation. We\u2019ll discuss change management strategies, partner selection, and even how to use AI to drive success.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimization: Once your solution is built and adopted, it\u2019s time to expand your solution to drive even more impact. We\u2019ll discuss ways to do this using the software you already own, with sessions on sales and marketing alignment, customer experience and Microsoft Viva Sales.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Migration: For customers still using our on-premises solutions, we\u2019ll discuss the journey to the cloud. We\u2019ll walk through real-world customer programs and highlight what makes a successful migration with sessions like, \u201cOptimize Your Migration to Business Central.\u201d&nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&#8211; <strong>Live question and answer panels<\/strong>, as well as <strong>\u201cask the expert\u201d breakout sessions<\/strong>\u2014your opportunity to connect directly with experts at Microsoft.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Agenda<\/strong><\/h2>\n\n\n\n<p>Microsoft Customer Success Day, March 16<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Opening keynote<\/strong>: <a href=\"https:\/\/www.linkedin.com\/in\/tobybowers\" target=\"_blank\" rel=\"noreferrer noopener\">Toby Bowers<\/a>, General Manager of Product Marketing, Business Applications Go-To-Market, will kick off the conference with a welcome keynote.&nbsp;<\/li>\n\n\n\n<li><strong>Featured keynotes<\/strong>: &nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/charleslamanna\/\" target=\"_blank\" rel=\"noreferrer noopener\">Charles Lamanna<\/a>, Microsoft Corporate Vice President, Business Applications and Platform, and <a href=\"https:\/\/www.linkedin.com\/in\/emilyhe1\" target=\"_blank\" rel=\"noreferrer noopener\">Emily He<\/a>, Corporate Vice President, Business Applications Marketing, will deliver featured keynotes. Don\u2019t miss this firsthand look at digital innovations shaping the future of business, across industries and roles and best practices to build a resilient, digital-first business. You\u2019ll learn how to amplify business value across Dynamics 365 and Microsoft Power Platform, as well as explore AI, automation, and low-code tools that are helping organizations streamline business processes, enhance collaboration, and improve customer and employee experiences.<\/li>\n\n\n\n<li><strong>Track-specific keynote sessions<\/strong>: Keynotes from Microsoft leaders, including <a href=\"https:\/\/www.linkedin.com\/in\/swamynarayana\" target=\"_blank\" rel=\"noreferrer noopener\">Swamy Narayana<\/a>, General Manager of Dynamics 365 FastTrack Program; <a href=\"https:\/\/www.linkedin.com\/in\/monicaflaherty\/\" target=\"_blank\" rel=\"noreferrer noopener\">Monica Flaherty<\/a>, Senior Director of Customer Success Marketing, Business Applications Go-To-Market; and <a href=\"https:\/\/www.linkedin.com\/in\/jason-kim-2013881\" target=\"_blank\" rel=\"noreferrer noopener\">Jason Kim<\/a>, General Manager of Dynamics 365 FastTrack Program.<\/li>\n\n\n\n<li><strong>Individual event sessions<\/strong>: Sessions that will focus on Microsoft best practices and methodologies, hosted by thought leaders from Microsoft\u2019s engineering and customer success teams. Session speakers include <a href=\"https:\/\/www.linkedin.com\/in\/stevecgreen\/\" target=\"_blank\" rel=\"noreferrer noopener\">Steve Green<\/a>, Director of Business Programs, and <a href=\"https:\/\/www.linkedin.com\/in\/david-bailey-685b61a\/\" target=\"_blank\" rel=\"noreferrer noopener\">David Bailey<\/a>, Director of Value Realization (Business Applications).&nbsp;<\/li>\n\n\n\n<li><strong>And more! <\/strong>Additional speakers and panelists, including Microsoft partners and customers, will be announced over the next weeks. <a href=\"https:\/\/aka.ms\/MCSD23\" target=\"_blank\" rel=\"noreferrer noopener\">View the full agenda<\/a> for the latest lineup.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">A focus on customer success<\/h2>\n\n\n\n<p>Microsoft is leading a new era of business productivity with Dynamics 365 and Microsoft Power Platform. Through the Microsoft Cloud, we\u2019re creating opportunities for businesses to accelerate innovation and do more with less. We\u2019re empowering people to achieve more, from business users to IT pros, and from citizen developers to pro developers. To achieve the promise of innovation and business value, we need to focus on what happens after you buy the software.<\/p>\n\n\n\n<p>With Microsoft Customer Success Day, we aim to provide a differentiated experience from traditional product-focused technology conferences. While our products and technologies are amazing, in this event, we shift focus to business value realization. Based on your feedback, we know that our customers are seeking more assistance in areas including change management, adoption, best practices, training, and implementation services. Microsoft Customer Success Day will address these topics in ways that empower customers to drive their own success and productivity with Dynamics 365 and Microsoft Power Platform.<\/p>\n\n\n<div class=\"wp-block-msxcm-cta-block\" data-moray data-bi-an=\"CTA Block\">\n\t<div class=\"card d-block mx-ng mx-md-0\">\n\t\t<div class=\"row no-gutters\">\n\n\t\t\t\n\t\t\t<div class=\"d-flex col-md\">\n\t\t\t\t<div class=\"card-body align-self-center p-4 p-md-5\">\n\t\t\t\t\t\n\t\t\t\t\t<h2>Microsoft Customer Success Day<\/h2>\n\n\t\t\t\t\t<div class=\"mb-3\">\n\t\t\t\t\t\t<p>Learn how to achieve more with Dynamics 365 and Microsoft Power Platform.<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"link-group\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/aka.ms\/MCSD23\" class=\"btn btn-link text-decoration-none p-0\" target=\"_blank\">\n\t\t\t\t\t\t\t\t<span>Register today<\/span>\n\t\t\t\t\t\t\t\t<span class=\"glyph-append glyph-append-chevron-right glyph-append-xsmall\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"675\" src=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2023\/02\/UntitledV2.png\" class=\"card-img img-object-cover\" alt=\"A woman sitting at a kitchen island with a cup of coffee in her hand, looking at a laptop\" srcset=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2023\/02\/UntitledV2.webp 900w, https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2023\/02\/UntitledV2-300x225.webp 300w, https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2023\/02\/UntitledV2-768x576.webp 768w, https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2023\/02\/UntitledV2-800x600.webp 800w, https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2023\/02\/UntitledV2-400x300.webp 400w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re thrilled to invite you to the first-ever\u00a0Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023. This event is open to all community members, customers, partners, and enthusiasts, globally.<\/p>\n","protected":false},"author":6197,"featured_media":177761,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"post_tag":[7670],"product":[4713,7617],"content-type":[15],"topic":[7608,7610],"audience-type":[],"audience":[4684],"ms-author":[7394],"coauthors":[7506],"class_list":["post-177758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-power-platform","product-dynamics-365-sales","product-microsoft-365-copilot-for-sales","content-type-events","topic-collaboration","topic-low-code","audience-business-leader","ms-author-author-6197","review-flag-free-1593619511-304","review-flag-micro-1680215157-511","review-flag-new-1593580245-522","review-flag-partn-1593580281-976"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Join us for Microsoft Customer Success Day - Microsoft Dynamics 365 Blog<\/title>\n<meta name=\"description\" content=\"We\u2019re thrilled to invite you to the first-ever\u00a0Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023. 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