{"id":43513,"date":"2017-05-09T09:00:14","date_gmt":"2017-05-09T07:00:14","guid":{"rendered":"https:\/\/blogs.msdn.microsoft.com\/nav\/?p=14666"},"modified":"2023-05-31T15:25:15","modified_gmt":"2023-05-31T22:25:15","slug":"coffee-break-simplify-your-customer-service","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/","title":{"rendered":"Coffee Break:  Simplify Your Customer Service"},"content":{"rendered":"<p>Following up on our previous posts, this is the latest edition of the NAVDiag tool, aimed to inspire and simplify your customer service. The tool is for on-premise installations only, but we hope this can help increase the efficiency of your customer service and free more time and resources for product tasks, like migration to Cloud.<\/p>\n<p>New in this edition is the code coverage added to supplement the steps recording function added in last version. The Record Steps action will now start both step recorder and code coverage, and export the output when completed. The idea is to collect all details you might need for troubleshooting a single task, in one click of the button. This is done invoking the built-in code coverage, available as of Dynamics NAV 2016, but you can modify the tool to use the old CodeCoverage free fobs available for 2015 version.<\/p>\n<p>We&#8217;ve also added a simple config analysis function that will point out the changes in your service configuration, in relation to default configuration values. User can now also download and mail the log.<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/05\/NAVDiag_1.4_Screenshot.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"198\" class=\"alignnone size-full wp-image-14675\" alt=\"navdiag_1-4_screenshot\" src=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/05\/NAVDiag_1.4_Screenshot-300x198.jpg\" \/><\/a><\/p>\n<p>You have given us some great ideas and suggestions, and these are not forgotten. Please allow us some time to add these, and keep your ideas coming!<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/05\/NAVCoffebreaklogo.png\"><img loading=\"lazy\" decoding=\"async\" width=\"191\" height=\"54\" class=\"alignnone size-full wp-image-14255\" alt=\"navcoffebreaklogo\" src=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/05\/NAVCoffebreaklogo.png\" \/><\/a><\/p>\n<p><a href=\"https:\/\/msdnshared.blob.core.windows.net\/media\/2017\/05\/NAVDiag1.4.txt\">navdiag1-4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following up on our previous posts, this is the latest edition of the NAVDiag tool, aimed to inspire and simplify your customer service. The tool is for on-premise installations only, but we hope this can help increase the efficiency of your customer service and free more time and resources for product tasks, like migration to<\/p>\n","protected":false},"author":4544,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"post_tag":[],"product":[],"content-type":[],"topic":[],"audience-type":[],"audience":[4685],"ms-author":[],"coauthors":[4306],"class_list":["post-43513","post","type-post","status-publish","format-standard","hentry","audience-it-professional"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Coffee Break: Simplify Your Customer Service - Microsoft Dynamics 365 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coffee Break: Simplify Your Customer Service - Microsoft Dynamics 365 Blog\" \/>\n<meta property=\"og:description\" content=\"Following up on our previous posts, this is the latest edition of the NAVDiag tool, aimed to inspire and simplify your customer service. The tool is for on-premise installations only, but we hope this can help increase the efficiency of your customer service and free more time and resources for product tasks, like migration to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Dynamics 365 Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-05-09T07:00:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-31T22:25:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/05\/NAVDiag_1.4_Screenshot-300x198.jpg\" \/>\n<meta name=\"author\" content=\"Jasminka Thunes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jasminka Thunes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/author\/jthunes\/\",\"@type\":\"Person\",\"@name\":\"Jasminka Thunes\"}],\"headline\":\"Coffee Break: Simplify Your Customer Service\",\"datePublished\":\"2017-05-09T07:00:14+00:00\",\"dateModified\":\"2023-05-31T22:25:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/\"},\"wordCount\":213,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/05\/NAVDiag_1.4_Screenshot-300x198.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2017\/05\/09\/coffee-break-simplify-your-customer-service\/\",\"name\":\"Coffee Break: Simplify Your Customer Service - 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