{"id":8101,"date":"2017-09-25T08:00:00","date_gmt":"2017-09-25T08:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/2017\/09\/25\/modernizing-business-process-with-cloud-and-ai\/"},"modified":"2023-08-31T11:57:55","modified_gmt":"2023-08-31T18:57:55","slug":"modernizing-business-process-with-cloud-and-ai","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2017\/09\/25\/modernizing-business-process-with-cloud-and-ai\/","title":{"rendered":"Modernizing Business Process with Cloud and AI"},"content":{"rendered":"

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets and reimagine how they do business.<\/p>\n

For companies to reimagine how they do business, they need to reimagine the processes at the very heart of their enterprise. These business processes connect the people, data and systems distributed across every enterprise and connected to every customer. Yet, despite all the technology at our disposal today, these business processes \u2013 and the systems behind them \u2013 are often complex, cumbersome and unintelligent. We believe there is a better way and our vision, quite simply, is to make it easy for every business \u2013 and every business function \u2013 to transform how people work.<\/strong><\/p>\n

To that end we introduced Dynamics 365. Our unification of the siloed CRM and ERP systems of the past, and the beginning of a world of business applications. Applications infused with intelligence that let you start small, transform specific functions, and grow as you need.<\/p>\n

Since then we\u2019ve introduced new applications, like Dynamics 365 for Talent, to help you manage your most precious resource – people. We\u2019ve also put the world\u2019s largest professional network at the fingertips of your sales organization, with the Microsoft Relationship Sales solution<\/a><\/span>, and celebrated how customers like Visa, Dolce & Gabbana and Chemonics are putting Dynamics 365 to work for their business.<\/p>\n

This week at Ignite I\u2019m excited to share new technologies you can bring to bear for your business, including, new Dynamics 365 AI solutions, modular applications that take our promise of starting small one step further, integrations that make it easier for any business user to build apps that extend and automate their business processes, and greater LinkedIn integration.<\/p>\n

Introducing Dynamics 365 AI solutions<\/strong><\/h4>\n

AI \u2013 powered by decades of research from Microsoft\u2013 is already infused throughout Dynamics 365. These new solutions are designed to tackle high value, complex scenarios \u2013 end to end. To do that we apply cutting edge AI technologies to existing Enterprise scenarios and tailor it to your existing processes, systems and data. The first solution \u2013 introduced in Satya\u2019s keynote at Ignite \u2013 is focused on customer service. It includes an intelligent virtual agent for customer care, an intelligent assistant for customer service staff and conversation management tools, all powered by Microsoft AI.<\/p>\n

We\u2019re already using this solution in Microsoft Support \u2013 along with Australian Government Department of Human Services, HP Inc. and Macy\u2019s \u2013 to handle more customer requests, in a shorter amount of time, while improving overall customer and employee satisfaction. You can read more about these solutions at Gugg\u2019s [Steven Guggenheimer] blog on Business AI, here<\/a><\/span>.<\/p>\n

Start even smaller <\/strong><\/h4>\n

While we continue to offer a complete line of business solutions, like Dynamics 365 for Talent – which includes core Human Capital Management (HCM) capabilities a company needs, we realize some customers need more targeted solutions.<\/p>\n

For example, most business have a core HCM system for basic functions like payroll and benefits management. To transform that entire system \u2013 and every HR related business process \u2013 can be quite an undertaking. So, we are introducing easy to implement, modular SaaS apps<\/strong> designed for business users that let you transform a single process, like how you engage job candidates or onboard new employees. These apps are more like the consumer apps we all use every day, apps that let you get up and running quickly. They take advantage of your existing data, connect to your existing systems, deliver insights from LinkedIn and connect to Office 365 and Dynamics 365 to delivering meaningful results, in minutes.<\/p>\n

The first two modular apps we will introduce are Dynamics 365 for Talent: Attract<\/strong>, and Dynamics 365 for Talent: Onboard<\/strong> \u2013 they will allow talent leaders and hiring managers to more easily:<\/p>\n