{"id":9310,"date":"2017-10-04T09:00:53","date_gmt":"2017-10-04T09:00:53","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/?p=9310"},"modified":"2023-05-31T15:19:40","modified_gmt":"2023-05-31T22:19:40","slug":"high-tech-for-higher-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2017\/10\/04\/high-tech-for-higher-customer-satisfaction\/","title":{"rendered":"High Tech for Higher Customer Satisfaction"},"content":{"rendered":"<p>In the insurance industry, call centers do more than simply process claims and new accounts. Customer service also entails answering billing questions, handling issues, and quickly resolving complaints. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels.<\/p>\n<p>Almost half of consumers will take their business elsewhere because of inadequate service, the estimated cost of which is $1.6 trillion<a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a> in the U.S. alone. Providing \u201cgreat customer service\u201d isn\u2019t enough to stand apart. In order to remain competitive and profitable, companies must deliver authentic, meaningful brand experiences.<\/p>\n<p>That\u2019s where the latest digital tools come in. From cloud-based CRM platforms to artificial intelligence, disruptive technologies are changing the face of the insurance industry and creating a seamless customer experience from start to finish. Chat Bots and Conversation Agents are helping to reduce call center and claims costs by removing the burden of limited staff and helping employees:<\/p>\n<ul>\n<li>Develop a deeper connection with customers<\/li>\n<li>Eliminate customer frustration from sitting on hold<\/li>\n<li>Anticipate customer issues<\/li>\n<\/ul>\n<p>It\u2019s no wonder, then, that AI bots will power 85% of all customer engagements within the next three years.<a href=\"#_ftn2\" name=\"_ftnref2\">[2]<\/a><\/p>\n<p>In the insurance industry, Microsoft is leading the charge to a digital customer experience through Chat Bot and Conversational Agent solutions powered by the latest in Cognitive Services, Machine Learning, Artificial Intelligence, and Dynamics 365. The immediate higher satisfaction rates and lower costs are proof of their worth.<\/p>\n<p><strong>Rethink your approach to customer experience<\/strong><\/p>\n<p>In our latest webinar, Colin McClive of Microsoft and Steve Magennis of Avanade bring together the latest advances in cognitive technologies for the insurance industry. Colin and Steve will demonstrate how:<\/p>\n<ul>\n<li>Chat Bots with voice recognition can help navigate the insurance process<\/li>\n<li>The integration of Cognitive Services, Machine Learning, Artificial Intelligence, and Dynamics CRM can make the claims process more accurate and efficient<\/li>\n<li>Technology-driven solutions can automate repetitive communication functions<\/li>\n<\/ul>\n<p>Learn how technology-driven solutions can help your business create rewarding customer experiences that lead to greater customer satisfaction, long-lasting relationships, and a stronger bottom line at our webcast. Join us for our webinar, Discover how chat bots are revolutionizing the insurance industry, on October 18, 2017 at 1:00 pm ET\/10:00 am PT. <a href=\"https:\/\/info.microsoft.com\/en-us-landing-discoverhowchatbotsarerevolutionizingtheinsuranceindustry.html?wt.mc_id=AID652522_QSG_188114\">Register now<\/a>!<\/p>\n<p><a href=\"https:\/\/info.microsoft.com\/en-us-landing-discoverhowchatbotsarerevolutionizingtheinsuranceindustry.html?wt.mc_id=AID652522_QSG_188114\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9373 aligncenter\" src=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-content\/uploads\/2017\/10\/17395_MSFT_DynamicsInsuranceChatBotBlog_CTA_r1_v5.jpg\" alt=\"Register Now for our free webinar on how chat bots are revolutionizing the insurance industry.\" width=\"407\" height=\"300\" \/><\/a><\/p>\n<hr \/>\n<p><a href=\"#_ftnref1\" name=\"_ftn1\">[1]<\/a> https:\/\/www.accenture.com\/us-en\/insight-digital-disconnect-customer-engagement<\/p>\n<p><a href=\"#_ftnref2\" name=\"_ftn2\">[2]<\/a> <a href=\"http:\/\/www.gartner.com\/smarterwithgartner\/gartner-predicts-a-virtual-world-of-exponential-change\/\">http:\/\/www.gartner.com\/smarterwithgartner\/gartner-predicts-a-virtual-world-of-exponential-change\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the insurance industry, call centers do more than simply process claims and new accounts. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels.<\/p>\n","protected":false},"author":643,"featured_media":9343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"post_tag":[],"product":[],"content-type":[18],"topic":[],"audience-type":[],"audience":[4684],"ms-author":[],"coauthors":[2302],"class_list":["post-9310","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-thought-leadership","audience-business-leader","review-flag-1593580425-950","review-flag-1593580768-560","review-flag-2-1593580434-938","review-flag-6-1593580454-668","review-flag-new-1593580245-522"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>High Tech for Higher Customer Satisfaction - Microsoft Dynamics 365 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2017\/10\/04\/high-tech-for-higher-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"High Tech for Higher Customer Satisfaction - Microsoft Dynamics 365 Blog\" \/>\n<meta property=\"og:description\" content=\"In the insurance industry, call centers do more than simply process claims and new accounts. 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