{"id":97287,"date":"2020-05-06T08:00:54","date_gmt":"2020-05-06T15:00:54","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/?p=97287"},"modified":"2023-05-31T17:13:51","modified_gmt":"2023-06-01T00:13:51","slug":"mbas-2020-moving-forward-together","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2020\/05\/06\/mbas-2020-moving-forward-together\/","title":{"rendered":"MBAS 2020: Moving forward, together"},"content":{"rendered":"<p>Today,&nbsp;we\u2019re&nbsp;hosting&nbsp;the first-ever&nbsp;<em>fully digital <\/em><a href=\"https:\/\/www.microsoft.com\/BusinessApplicationsSummit\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Business Applications Summit<\/a>.&nbsp;Just six weeks ago, the community expected&nbsp;we&nbsp;would be together&nbsp;this week&nbsp;in Dallas, Texas.&nbsp;Now, of course, we are looking forward to connecting with you virtually.<\/p>\n<p>In these past weeks, every business has shifted focus to adjusting&nbsp;to&nbsp;new and unexpected&nbsp;challenges, and&nbsp;doing so at lightning speed.&nbsp;Our&nbsp;team has mobilized efforts to help organizations&nbsp;stay connected to customers and maintain business continuity.&nbsp;Big transformative initiatives that would have taken months or even years are being executed in a matter of weeks, or in some cases just a few days\u2014especially in healthcare.<\/p>\n<p>For instance, in the United States, a New York state \u201cTech SWAT\u201d team, stood up a new self-screening and test scheduling solution built on Microsoft Power Apps in days. On the other side of the globe, the <a href=\"https:\/\/news.microsoft.com\/en-au\/features\/australian-red-cross-rolls-out-self-isolator-outreach-platform-in-less-than-a-week\/\" target=\"_blank\" rel=\"noopener noreferrer\">Australian Red Cross<\/a> rolled out a new platform in less than a week to connect volunteers with people who are self-isolating\u2014built on Microsoft Dynamics 365 Customer Service.<\/p>\n<p>This need to remain agile and rapidly adapt to change is&nbsp;a key&nbsp;focus for this year\u2019s Summit. Across dozens of breakout sessions and networking events today,&nbsp;we\u2019ll share and discuss how you can use technology to align your business to&nbsp;this \u201cnew normal.\u201d<\/p>\n<h2>Helping you move business forward<\/h2>\n<p>A lot of organizations are still in crisis response mode, and that\u2019s completely expected. During this time, we are supporting customers impacted by lockdowns, as well as organizations battling COVID-19 on the frontlines. At the same time, we\u2019re looking ahead to how we help organizations move from crisis into rebuilding, when the time is right.<\/p>\n<p>Different industries are impacted in different ways, and the challenges faced by a large multinational corporation look much different than the challenges of a small business. Responding to the current situation requires also laying the foundation for the future\u2014thinking a few steps ahead to be ready to restart and reshape the business to move forward with confidence.<\/p>\n<p>No matter what&nbsp;specific challenges&nbsp;you face, there are&nbsp;several&nbsp;ways we can help&nbsp;your organization&nbsp;respond.<\/p>\n<p>First,&nbsp;it\u2019s&nbsp;all about&nbsp;<strong>enabling people and teams to work from anywhere<\/strong>.&nbsp;Working from home isn\u2019t an easy transition for a lot of people.&nbsp;That\u2019s why it\u2019s so important for your teams to have a shared, collaborative workspace to keep business moving.&nbsp;If your teams haven\u2019t installed the&nbsp;<a href=\"https:\/\/appsource.microsoft.com\/product\/office\/WA104382045?src=Office&amp;tab=Overview\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Dynamics 365 app for Microsoft Teams<\/a>, now\u2019s the perfect time to do so.&nbsp;Your sales and service teams can update and share customer records from within a Teams channel, and&nbsp;use bots to search for records&nbsp;or account details.<\/p>\n<p>The next thing we\u2019re doing to support organizations right now is helping them&nbsp;<strong>rapidly respond to changing business needs<\/strong>. Organizations need the agility to stand up crisis response solutions quickly, adapt their workflows to changing needs, save time and money with automation, and surface the insights and analytics to make critical decisions faster. The Microsoft Power Platform makes this all possible. Here in Washington, we worked with Swedish Health Services to quickly build a <a href=\"https:\/\/powerapps.microsoft.com\/blog\/emergency-response-solution-a-microsoft-power-platform-solution-for-healthcare-emergency-response\/\" target=\"_blank\" rel=\"noopener noreferrer\">Power Apps solution<\/a> that tracks critical inventory like masks and gloves, and an influx of patients who needed lifesaving care. The app places&nbsp;this lifesaving information right in the hands of the healthcare providers who need it most, supporting critical decision-making across the entire Swedish network of care facilities.<\/p>\n<p>We\u2019re also helping organizations&nbsp;<strong>maintain&nbsp;business continuity<\/strong>&nbsp;even in a volatile global environment, with solutions to&nbsp;<strong>sell, service, and deliver on customer expectations in a remote world<\/strong>. With Microsoft Dynamics 365 Remote Assist, we\u2019re enabling new types of workers to be remote, keeping people safe while keeping critical functions running. And with increased call volumes straining contact centers worldwide, Dynamics 365 Customer Service allows organizations to provide consistent, personalized support while working remotely. On top of that, solutions like Microsoft Dynamics 365 Commerce keep customers engaged with your company, even when they can\u2019t visit you in person.<\/p>\n<p>Moving forward, businesses will need the agility to reshape the buying journey to better serve the needs of customers. IKEA Sweden is one organization doing just that\u2014by equipping sales teams with tools to more smoothly take customers through the process of building and upgrading a kitchen. They are creating a collection of apps built with Dynamics 365 and Power Platform, collectively referred to as the IKEA Sales Tool, which enables the tracking of the sales process from the first meeting with the customer to the installation of the kitchen. <a href=\"https:\/\/powerapps.microsoft.com\/blog\/ikea-sweden\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn how the solution<\/a> will help sales teams make the kitchen buying experience more personal.<\/p>\n<p>Organizations also need to focus on ways to track customer health and improve long-term relationships. Chipotle Mexican Grill, one of the most popular chains of fast casual dining, is using Microsoft Dynamics 365 Customer Insights to create more meaningful customer experiences. They chose our Customer Data Platform to unlock real-time, up-to-the-moment understanding of their customers to drive relevant and intelligent engagement. They can now leverage data across channels to better understand their customers\u2019 needs, personalize offers and repivot messaging around delivery and take-out offers, and adjust media plans in real-time to serve ads on channels that are more widely used. <a href=\"https:\/\/youtu.be\/hoBazZBKtjc?t=1209\" target=\"_blank\" rel=\"noopener noreferrer\">Watch the&nbsp;demo<\/a> at the Microsoft Business Applications Virtual Launch Event to see the solution in action.<\/p>\n<p>These are just a few of the ways we\u2019re supporting organizations around the world and in every industry. You can learn more about this work at&nbsp;<a href=\"https:\/\/www.microsoft.com\/together?rtc=1\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft.com\/together<\/a>. We also encourage you to join us at today\u2019s event, or access additional content on-demand after the event. When your team is ready, engage with the <a href=\"https:\/\/community.dynamics.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Dynamics 365 community<\/a>\u2014ask questions, learn from qualified experts, and join the conversation.<\/p>\n<p>We look forward to supporting you on your journey.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today,&nbsp;we\u2019re&nbsp;hosting&nbsp;the first-ever&nbsp;fully digital Microsoft Business Applications Summit.&nbsp;Just six weeks ago, the community expected&nbsp;we&nbsp;would be together&nbsp;this week&nbsp;in Dallas, Texas.&nbsp;Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting&nbsp;to&nbsp;new and unexpected&nbsp;challenges, and&nbsp;doing so at lightning speed.&nbsp;Our&nbsp;team has mobilized efforts to help organizations&nbsp;stay connected to<\/p>\n","protected":false},"author":5907,"featured_media":97290,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"post_tag":[7670],"product":[],"content-type":[15],"topic":[7608],"audience-type":[],"audience":[4684],"ms-author":[5394],"coauthors":[2284],"class_list":["post-97287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-power-platform","content-type-events","topic-collaboration","audience-business-leader","ms-author-author-5907","review-flag-1593580425-950","review-flag-anywh-1593580316-165","review-flag-lever-1593580262-871","review-flag-new-1593580245-522","review-flag-the-m-1680214360-641"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MBAS 2020: Moving forward, together - Microsoft Dynamics 365 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2020\/05\/06\/mbas-2020-moving-forward-together\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MBAS 2020: Moving forward, together - Microsoft Dynamics 365 Blog\" \/>\n<meta property=\"og:description\" content=\"Today,&nbsp;we\u2019re&nbsp;hosting&nbsp;the first-ever&nbsp;fully digital Microsoft Business Applications Summit.&nbsp;Just six weeks ago, the community expected&nbsp;we&nbsp;would be together&nbsp;this week&nbsp;in Dallas, Texas.&nbsp;Now, of course, we are looking forward to connecting with you virtually. 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