Customer stories | Microsoft Education Blog http://approjects.co.za/?big=en-us/education/blog/content-type/customer-stories/ Thu, 29 Jan 2026 00:11:27 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 Building data-empowered higher education institutions http://approjects.co.za/?big=en-us/education/blog/2025/10/building-data-empowered-higher-education-institutions/ Wed, 22 Oct 2025 16:00:00 +0000 Discover how Microsoft Fabric in higher education helps unify data, scale AI, and drive agility. Download the free Data-Empowered Institution e-book.

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Higher education is at an inflection point. Shifting funding and enrollment, along with rising demands for student success, are testing agility and prompting new approaches. At the same time, generative AI has moved from early experimentation into everyday use, redefining how institutions teach, support learners, and manage operations. These pressures signal a shift across higher education. In this evolving landscape, solutions like Microsoft Fabric in higher education are helping institutions connect data, apply AI at scale, and respond with greater agility.

As EDUCAUSE’s 2025 Top 10 IT Issues highlights, a leading priority is to build data-empowered institutions that use data, analytics, and AI to enhance decision-making, simplify workflows, and empower teams to improve student success.

Yet many institutions are still limited by siloed and inconsistent data spread across dozens of systems. Becoming data empowered takes more than new tools. It requires democratized data and insights, a clear strategy, and a culture that supports data-driven decision making.

A single, AI-powered platform can provide the secure foundation for unified data. It allows institutions to use AI in ways that are practical and measurable. It has the potential to connect disconnected systems and empower leaders, faculty, and staff with insights that create impact across many parts of the institution.

Building the foundation of a data-empowered institution

Becoming a data-empowered institution is not a one-time project but a continuous strategy that can transform how colleges and universities operate. Institutions that lead with data can:

  • Drive institutional strategy with intelligent insights.
  • Seamlessly govern and protect data across campus.
  • Accelerate research workflows with generative AI.

While unified data and AI-powered insights are key enablers, institutions must also prioritize data security and governance to provide leaders with trusted insights for decision-making. With these fundamentals in place, data can become a trusted institutional asset that helps strengthen collaboration across teams and break down departmental silos. When data is managed as an institutional asset, leaders can make informed decisions and allocate resources where they’ll have the greatest impact.

Microsoft Fabric helps unify data and teams to apply AI at scale, enhance decision-making, and build trust in insights by breaking down silos, improving performance visibility, accelerating innovation, and promoting data security. With these capabilities, leaders can better align resources, support student success, and stay resilient in a rapidly changing environment.

Driving institutional strategy with intelligent insights

Exterior of a college campus with students walking and a reflection off windows.

Higher education leaders face mounting pressure to make faster, smarter decisions amid enrollment shifts, funding uncertainty, and workforce changes. These challenges ripple across budgets, staffing, and student services, while siloed systems often fragment financial, enrollment, and student success data, leaving leaders with outdated or incomplete insights.

Microsoft Fabric offers a unified foundation to turn institutional data into a source of agility and confidence. By connecting systems and applying predictive analytics, leaders can model scenarios, uncover insights, and act on opportunities such as:

  • Tracking shifts in applications and yield rates to redirect outreach and boost enrollment.
  • Identifying early signs of attrition and activating support to keep students on track.
  • Modelling how changes in enrollment, aid, or scholarships affect financial outcomes.

By transforming data into actionable intelligence, institutions move from reacting to challenges to anticipating them. With AI-powered insights, leaders can automate outreach, streamline reporting, and coordinate action across departments to support student success and institutional resilience.

Like many other schools, Xavier College was grappling with a complex network of platforms and IT products, with its data scattered across 130 disparate systems. The College migrated all current and historic student and staff data to Microsoft Azure in under seven months, consolidating multiple systems and eliminating the need to manage data separately.

Key considerations for leaders: Are your financial and operational models rooted in historical data, or do they anticipate and shape strategy?

Governing and protecting data seamlessly

Aerial view of a college campus with many buildings and trees with colorful leaves.

Colleges and universities manage sensitive information across student records, financial data, medical research, and intellectual property. Rising cyberthreats and evolving compliance requirements can put this sensitive data at risk while fragmented security tools overextend IT and security teams.

By protecting sensitive information and addressing risks quickly, institutions can safeguard research, teaching, and operations while maintaining trust and compliance. Strong data governance helps promote responsible information use, supporting innovation and collaboration without compromising security.

These measures help institutions protect valuable data and maintain trust with researchers and partners:

  • Automate checks and reporting to improve audit readiness and reduce manual effort.
  • Demonstrate robust data protection to secure grants and renewals.
  • Monitor and respond to threats in real time, minimizing disruptions.

As part of Oregon State University’s (OSU) commitment to innovative security protocols, they continue to both deepen and expand their cybersecurity posture. They’re using Microsoft Security Copilot alongside Microsoft security tools with the goal of elevating their proactive security measures, allowing analysts to focus on tasks that add greater value to the institution.

Key considerations for leaders: Does your institution have unified visibility across all data systems, or are gaps still creating risk and stretching your teams thin?

Accelerating research breakthroughs

Research breakthroughs frequently require accurate, connected data that’s ready to power new insights. Critical information is often scattered across disconnected systems, which can make it difficult for faculty and researchers to collaborate efficiently or uncover patterns that drive innovation. In many cases, valuable time is spent cleaning and cross-checking data instead of focusing on discovery.

When institutions build a strong data foundation, they can discover new possibilities. Unified, well-governed data allows researchers to ask better questions, explore trends faster, and collaborate across disciplines while giving leaders a chance to gain predictive insights to drive breakthroughs.

When data is connected and trusted, AI can take research further by automating routine analysis, revealing new patterns, and suggesting fresh directions to explore. With the right foundation in place, faculty and students have an opportunity to spend less time managing information and more time advancing knowledge, securing funding, and driving the institution’s long-term growth.

Using Azure OpenAI, researchers at Georgia Tech were able to analyze unstructured data to better understand the charging experience of electric vehicle (EV) drivers. The volume of information was substantial, but it was estimated that human experts would require 99 weeks to extract the salient data points, which wasn’t realistic. Azure OpenAI was pivotal in advancing the research.

Key considerations for leaders: Are your research teams able to quickly connect datasets across disciplines, or are insights still fragmented and slowing discovery?

Unifying teams and data to support student success

Three higher education leaders walk together outside on a college campus.

Data empowerment helps institutions maximize innovation and value across operations, instruction, and systems:

  • Simplify faculty and staff workflows – Unified data and automation can help streamline administrative work and empower educators. AI-powered tools are being used to improve efficiency and free up time for more strategic tasks. At the University of Waterloo, an AI assistant is helping students navigate job searches more efficiently and access support, contributing to a more streamlined experience that aligns with the university’s focus on student success.
  • Engage learners and alumni – With a strong focus on student success and social mobility, California State University San Marcos (CSUSM) is transforming higher education to meet the diverse needs of its students. By connecting siloed data and applying AI-powered tools, the university is streamlining processes and personalizing engagement across the student journey.

Becoming a data-empowered institution is a journey, not a destination. These five scenarios show how institutions can transform operations when data is unified, and AI is applied with purpose. The path to proactive leadership starts with unified data. Microsoft can help you move with confidence.

Download the Data-Empowered Institution e-book to see how leading institutions are putting these scenarios into action, and how your campus can take the next step.

Ready to learn more? Discover additional resources and tools to accelerate your data empowerment journey:

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5 ways to use Copilot and AI tools to spark curiosity this school year http://approjects.co.za/?big=en-us/education/blog/2025/08/5-ways-to-use-copilot-and-ai-tools-to-spark-curiosity-this-school-year/ Wed, 27 Aug 2025 16:00:00 +0000 Discover smart ways to use Copilot and AI tools to support learning outcomes and streamline tasks this school year. Explore ready-to-use resources.

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Back-to-school season is more than a calendar milestone—it’s a moment of anticipation, reflection, and opportunity. For educators, administrators, and staff, it’s a time to reconnect with purpose, reimagine what’s possible, and prepare to meet the evolving needs of students. But it’s also a time of complexity. Rising demands, limited time, and rapid technological change are reshaping education in real time.

At Microsoft Education, we believe AI in education is more than a technological shift—it’s a human opportunity. It’s a chance to empower inclusive, student-centered learning and help educators reclaim time for what matters most: creating impactful learning experiences for all.

Getting started with Microsoft 365 Copilot, Copilot Chat, and AI-powered tools can be easy—and we’re here to support your journey with ideas, resources, and real-world examples to help you build confidence along the way.

1. Streamline your day with Copilot Chat

Educators and education leaders have a wide range of responsibilities—from instructional planning to strategic communications. Copilot Chat is designed to help you simplify those tasks with secure, AI-powered chat.

Not sure where to start? Here are ways to use Copilot Chat to assist you with everyday tasks:

  • Create and differentiate lesson plans based on grade level, learning preferences, language needs, or curriculum goals.
  • Design rubrics and formative assessments aligned to educational standards.
  • Translate Individualized Education Program (IEP) accommodation justifications into plain language to help parents and caregivers understand complex concepts.
  • Brainstorm ideas and build assets like agendas, communication strategies, and social media flyers for school events.
  • Draft professional communications in multiple formats to keep faculty, staff, families, and school communities informed.
  • Build onboarding guides and professional learning agendas to support staff transitions and skill-building goals.
  • Write grant proposals and board presentations using clear, structured language for diverse audiences.

Whether you’re personalizing instruction, communicating with stakeholders, or rolling out new technology, Copilot Chat offers ways to reclaim your time and integrate AI into your daily workflow.

2. Empower teen students with Copilot Chat

Two older students laughing together outside of a building.

Copilot Chat is available for students aged 13 and older, opening new opportunities for learning, creativity, and support in and beyond the classroom. With thoughtful implementation, you can empower students to explore ideas, ask questions, and build confidence using AI as a thought partner.

With clear guardrails and intentional integration, Copilot Chat can also support critical thinking, digital literacy, and curiosity—skills that are increasingly valuable in both academic and professional settings. By guiding students in responsible AI use, you can help prepare them to navigate a digital world with confidence.

3. Personalize learning with AI-powered Learning Accelerators

Every student learns differently. Microsoft Learning Accelerators bring AI-powered support into the classroom, helping you deliver more personalized learning experiences. These tools are designed to strengthen foundational skills—such as reading fluency and math proficiency—and promote future-ready skills. They also help simplify lesson planning and offer real-time coaching and feedback to support both teaching and learning.

Reading Progress, Reading Coach, Math Progress, Speaker Coach, and more are seamlessly integrated into Microsoft 365 and Microsoft Teams for Education, helping you and your students get started quickly. Learning Accelerators offer insights and data visualizations to track progress at both the student and class level—helping to make it easier for you to tailor your instruction to individual needs.

4. Build AI confidence with educator resources

Two education leaders collaborating in an office at an educational institution.

With the right guidance, you can try new tools, build confidence, and use AI in ways that benefit you and your students. Use these free resources designed to support your growth and foster successful outcomes for everyone:

  • Microsoft Education AI Toolkit – Get practical guidance on responsible AI use, implementation strategies, and professional learning. The AI Toolkit is designed to help K-20 educators, IT leaders, and decision-makers build confidence and clarity around AI use in education.
  • Microsoft Education Resource Center – Explore a curated collection of flexible, easy-to-use technology quick start guides, how-tos, and expert tips to support your next steps with AI. Whether you’re building AI literacy, getting started with AI-powered tools, or scaling adoption, these resources can help turn momentum into meaningful progress.
  • Microsoft Learn Educator Center – As part of Microsoft Elevate, we’re putting people first—equipping educators with the skills, knowledge, and tools to thrive with AI through professional development and training that prepares them to lead in a changing world.

5. Learn from schools innovating with AI

Across the world, schools and institutions are using Microsoft AI tools to reimagine learning, teaching, and operations. These real-world examples show how AI can support transformative change—helping education professionals individualize instruction, reclaim time, and operate more efficiently:

What’s next: Enhancing instruction with AI innovation

Microsoft Learning Zone is now available in public preview—a free, AI-powered learning app built for educators to create personalized, adaptive learning experiences.1 Launching on Copilot+ PCs, Microsoft Surface, and across the Windows ecosystem, this hub combines AI innovation, learning science, and educator feedback to support professional growth.

Microsoft Learning Zone offers tools for lesson creation, customizable learning goals, and data-driven insights to help boost student engagement. Learn more about Microsoft Learning Zone and explore updates to other Microsoft Education tools on the Tech Community blog.

Here to help you thrive with AI

A new academic year marks a fresh chapter—an opportunity to refocus, explore new possibilities, and prepare to meet the changing needs of students. Educators lead this journey with dedication and impact, and we’re committed to supporting your work through innovative tools that help make learning more engaging and outcomes more meaningful. Together, we can elevate education and empower every student to participate in the opportunity of AI.


1 Microsoft Learning Zone is available with a Copilot+ PC and Microsoft Education license (A1, A3, A5). Initial availability will be English only.

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How Fulton County Schools use Copilot Chat to empower student innovation http://approjects.co.za/?big=en-us/education/blog/2025/08/how-fulton-county-schools-use-copilot-chat-to-empower-student-innovation/ Wed, 06 Aug 2025 16:00:00 +0000 Fulton County Schools uses Copilot Chat in the classroom to support learning, reduce admin tasks, and build career readiness. Read the case study.

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For schools exploring how to bring AI into the classroom, Fulton County Schools (FCS) is an excellent example. Located in Georgia, United States, this district serves nearly 87,000 students and is recognized for its commitment to student achievement and continuous improvement, earning state and national recognition. As part of its innovation efforts, FCS started using Microsoft 365 Copilot Chat in the classroom to enhance student learning and reduce administrative tasks while promoting responsible AI usage and future career readiness.

To help students stay competitive in college and beyond, FCS realized that both students and staff needed proficiency and support in AI. But for FCS, AI isn’t just about keeping students competitive—it’s about challenging them to do more and empowering them to turn their ideas into reality. Students aren’t just learning how to use AI—they’re using it to push past limitations, break down complex challenges, and bring ambitious projects to life.

To support this vision, FCS set a clear goal: create more personalized, engaging learning experiences while reducing administrative workloads. The district also prioritized a structured and protective environment to help ensure data security and trust in AI adoption. Learn more about how FCS is turning this vision into reality—and what other schools can take from their approach.

From prompt to possibility: Copilot Chat expands student potential

When Copilot Chat was introduced in the school district, the first step was equipping educators and staff with the knowledge to use it effectively. After initial training, educators introduced Copilot Chat to students as a thought partner, provided coaching on topics like prompting, and quickly saw student confidence and curiosity increase.

Students used it to ideate, receive immediate feedback without judgment, design multimedia projects, identify and fix code errors, adjust content based on their preferences or pace, and manage their time. Educators are also now able to challenge them more than ever, and students are using Copilot Chat as a force multiplier to bring their ideas and passions to life in ways they couldn’t previously imagine or access.

We want AI to be as familiar as a textbook or a laptop—an everyday tool that enhances teaching and learning. Students have to be skilled in how to use technology properly before they ever get to college.

Dr. Joe Phillips, Chief Information Officer, Fulton County Schools

Copilot Chat is now generally available for students aged 13 and older, opening new opportunities for learning, creativity, and support in and beyond the classroom. With thoughtful implementation, schools can empower students to explore ideas, ask questions, and build confidence using AI as a thought partner. Learn how to enable and manage Copilot Chat access for students and get started today.

For schools looking to enhance student engagement and digital fluency, Copilot Chat offers a practical, classroom-ready solution. It’s a free, secure AI chat powered by GPT-4o and the ability to maintain IT control with enterprise data protection and management and is included with Microsoft 365. It also includes features like file upload, image generation, Copilot Pages, and agents. Learn more by reviewing our Copilot Chat documentation.

Preparing students for real-world success with AI skills

FCS’ Johns Creek High School has a diverse student body of approximately 1,800. The school’s career tech department provides students with training they’ll need to thrive in the modern workplace. For Jason Gonzalez, a senior at Johns Creek High School, Copilot Chat became more than a tool—it became a launchpad for possibility.

An educator kneeling at a student’s desk and helping him with schoolwork.

“Before, I had to limit my ideas to whatever I was sure I could do,” says Gonzalez. Now I can push past those limitations, break down complex challenges step-by-step, and apply new concepts in a way that makes sense. It helps me bridge the gap between ideas and execution. It’s not just about helping me build something—it’s about expanding what I believe is possible.”

When the school rolled out Copilot Chat as our official AI tool for students, I thought it was really forward thinking.

Jason Gonzalez, student, Johns Creek High School, Fulton County Schools

When students have access to AI-powered tools like Copilot Chat, they’re not just getting help with tasks—they can gain confidence to take on bigger challenges, think more critically, and begin developing skills that can support their future careers. When students are encouraged to go beyond the assignment and explore their potential, educators have an opportunity to do more than teach content—they can help students prepare for what’s ahead.

Helping students go further with Copilot Chat in the classroom

Using AI responsibly is essential in education, helping students develop critical thinking and digital literacy while maintaining data security and fairness. FCS’s integration of Copilot Chat demonstrates this approach by providing students with a disciplined environment to explore AI while learning about responsible usage.

AI is evolving rapidly, and learning how to use it responsibly now will give me a huge advantage.

Pragya Modgil, student, Johns Creek High School, Fulton County Schools

FCS students are using Copilot Chat to conduct research, create multimedia projects, such as podcasts on historical events, help with coding challenges, 3D modeling, design ideation, time management, academic planning, and accessible technology.

An educator and student sit together at a table in a classroom and look at the screen of a laptop.

“We use Copilot Chat as a brainstorming partner to ideate, but not to actually do our work for us,” explains Pragya Modgil, a junior at Johns Creek High School. “It helps us collaborate and expand our creativity to think of more ambitious ideas.”

FCS offers an example of how AI can enhance—not replace—instruction. With thoughtful integration and clear guardrails, tools like Copilot Chat have the potential to support deeper learning and spark curiosity. It also has the potential to help students strengthen critical thinking and digital literacy skills that can be valuable in their future careers. By guiding students in how to use AI responsibly, educators can help prepare them not only for future jobs, but also for navigating a digital world with confidence.

Preparing students for the future with Copilot Chat

Students aged 13 and older are able to access Copilot Chat—with enterprise data protection and IT controls. When introduced responsibly and in partnership with educators, we believe that AI has the potential to enrich learning experiences by supporting established teaching practices.

A study from Microsoft Research showed that students often approach AI with strong curiosity, using it to ask deeper, more complex questions that enhance their understanding. Additionally, a LinkedIn report from April 2025 highlights the urgent need to prepare students for a workforce where AI skills—paired with uniquely human abilities—are in growing demand.

As a thought partner, using Copilot Chat in the classroom can help students tackle complex problems, turn big ideas into action, and build real-world AI skills they can apply to jobs and internships. Get your students ready for their futures—Copilot Chat is now available for students aged 13 and older, offering a more curious, creative, and empowered learning environment where AI enhances human potential. Try it today and see how Copilot can enhance teaching and learning in your classroom.

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Wichita Public Schools’ AI adoption: How it started, how it’s going http://approjects.co.za/?big=en-us/education/blog/2025/06/wichita-public-schools-ai-adoption-how-it-started-how-its-going/ Tue, 24 Jun 2025 17:00:00 +0000 Learn how Wichita Public Schools' early adoption of Copilot showcases the possibilities of AI in education to enhance learning and improve efficiency.

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With AI becoming more integrated into education, schools are realizing the power and opportunity to transform learning, engagement, administration, and operations. These advancements are paving the way for innovative practices and improved outcomes. As you build your own AI initiative, it’s valuable to look at real-world examples and gain insight around the use of AI in education.

Wichita Public Schools (WPS), an early adopter of Microsoft 365 Copilot Chat, has thoughtfully integrated AI into their district. Through this ongoing journey, they’ve uncovered practical ways that AI can support accessibility, personalize instruction, and help reduce administrative workload. Their experiences highlight both the potential, and the planning required—from aligning tools with instructional goals to helping ensure educators feel supported and prepared. In May 2025, WPS was honored with the ISTE+ASCD Distinguished District Award—a testament to the district’s ongoing leadership and innovation in education.

As you explore your own AI journey, WPS offers a valuable example of how sustained, intentional AI adoption can create meaningful impact. Try Copilot Chat today and discover the impact AI can have on your school.

Driving innovation through AI

Educators at WPS began their journey with Copilot Chat in 2023, using it in a variety of ways to support teaching and learning. This included creating instructional materials tailored to their students’ needs and translating content to support inclusive learning across the over 100 languages spoken by their diverse student body. This foundational work paved the way for a broader integration of AI throughout the district. 

Building on their early efforts, WPS has started using more advanced AI tools. That includes Microsoft 365 Copilot, which brings AI into apps like Word, Excel, and Microsoft Teams to help amplify creativity and boost productivity for educators, staff, and leaders alike. In addition, the district has developed custom agents tailored to meet specific needs across departments. 

The district also welcomed its first AI specialist, Katelyn Schoenhofer, whose role includes training staff, supporting AI policy development and responsible use, maintaining data integrity. She also helps district leaders, educators, and students understand the role of AI in the future of education. Her work helps ensure that AI is introduced with clarity, consistency, and accountability—and that it’s aligned with the district’s goals. 

Discover the potential of AI to help enhance learning, equip students for the future, boost efficiency and cybersecurity, and free up time for what matters most. 

Intentional AI integration

Decorative. Educators sit together at a table and collaborate.

At WPS, AI adoption is not about chasing trends. It’s a deliberate strategy grounded in human-centered design and professional learning. For WPS, human-centered means prioritizing the needs, values, and well-being of students and educators throughout the process of AI integration, helping to ensure technology enhances—not replaces—human connection and judgment. Staff receive role-specific training before gaining access to Copilot Chat, supporting safe, responsible, and effective use. 

We just wanted to have that human approach. We want to make sure that it’s human centered, with human oversight.

Katelyn Schoenhofer, AI specialist, Wichita Public Schools, United States

When a school adopts Copilot Chat, educators and staff begin with practical training before gradually progressing to more advanced uses—a phased approach shaped by early experiences. This structured rollout helps to build confidence and encourages experimentation, especially in areas like special education and academic resource development. 

WPS’s intentional approach to AI literacy and professional development strategy helps empower educators and administrators to use tools like Copilot Chat confidently to improve instruction, streamline operational processes, and enhance student outcomes.

AI is going to enhance our lives. It’s going to change our lives. And so how do we make sure that we understand that and be methodical, and you know, just intentional about it?

Katelyn Schoenhofer, AI specialist, Wichita Public Schools, United States

To help your team build competency with Copilot, explore the AI for educators learning path. It provides guidance on how to use AI tools responsibly and effectively in educational settings.

Practical AI use cases in education

Lesson planning and instructional support

Educators in WPS have embraced Copilot Chat for the assistance it provides in efficient lesson planning and increasing student engagement. Copilot Chat supports differentiated instruction, facilitates creative brainstorming, and helps adapt content to student interests, supporting accessible learning. WPS educators are using Copilot Chat to customize lessons based on student interests—for example, using pop culture themes to make math concepts like ratios more relatable.

The WPS AI team has extended this even further by developing a collection of custom agents—AI assistants designed to help with specific tasks. These agents assist educators in innovating further by enhancing brainstorming and fostering dialogue to generate meaningful instructional ideas. They identified special education as an area of opportunity for innovation. Special education teams now use a custom agent to help Individualized Education Programs (IEPs) meet both legal requirements and each student’s unique needs.

In practice: Special education teams also use the custom agent to translate IEP accommodation justifications into plain language that educators can use to help parents and caregivers understand complex concepts—a game changer for supporting student success.

Explore more possibilities with the Copilot Scenario Library for education, a collection of real-world examples that demonstrate how educators and leaders can easily use AI to assist with everyday tasks.

Operational and administrative benefits

An education leader sits at her desk and works on a laptop.

Outside of the classroom, administrators have also integrated Microsoft 365 Copilot into their workflow to help improve everything from daily tasks to communication to marketing. Leaders and staff throughout the district use Copilot for a range of tasks to help increase their creativity and efficiency—a more recent and evolving use case that extends AI’s impact beyond instruction. Here are some common ways that WPS administrators use Copilot: 

  • Marketing material – Improve branding and storytelling for district marketing materials like press releases and flyers, while honing communication and marketing skills.
  • Communication efficiency – Analyze emails and provide a list of prioritized action items.
  • Data insights – Streamline online enrollment by merging different enrollments into one system, with finance and student information collaboration.
  • IT efficiency – Accelerate development timelines for WPS app developers.

I’m seeing that principals love the fact that Microsoft 365 Copilot will read their email and give them action items. That alone, they are saying, wait, this is going to be so much easier.

Dyane Smokorowski, Coordinator of Digital Literacy, Wichita Public Schools, United States

In practice: Dickson, CIO, created a custom agent that drafts detailed Board of Education agendas by uploading simple notes or outlines, streamlining the process and ensuring that all important topics are covered efficiently. What seemed like a small innovation has led to enhanced time savings and eased the burden of this required, repetitive task for Dickson.

Community and family engagement

WPS is using Microsoft Education’s AI tools, including Copilot, to help deepen family and community connections by enhancing communication and collaboration. At one school, a principal used Copilot to brainstorm creative ways for educators to participate in a school talent show. Copilot worked across her institution’s Microsoft 365 environment and pulled together information from OneDrive, Microsoft Teams, and more to provide contextually relevant assistance.

A group of educators at another school used Copilot Chat to help brainstorm and plan engaging activities for an upcoming family engagement event. These are some of the newest ways WPS educators and leaders are exploring AI’s potential—using Copilot as a thought partner to generate ideas tailored to their needs and circumstances, while saving precious time and energy.

Additionally, the district AI leadership team is developing an agent that will help answer parent and caregiver questions around AI and its role in learning. They’re also exploring the use of custom agents to support enrollment, event planning, and policy questions—making it easier for families to stay informed and engaged.

In practice: Copilot Chat can help your team plan events, too. Use Copilot Chat to help brainstorm concepts, draft agendas, develop communication strategies, and design social media flyers for your event. 

Embracing the use of AI in education

An educator kneeling at a student’s desk and helping him with schoolwork on his laptop.

At WPS, AI is more than a tool—it’s a catalyst to help improve educational, administrative, and operational processes. With a strong foundation in AI literacy and professional learning, WPS is enhancing staff communication and creating more personalized learning experiences. Their roadmap includes building custom AI tools to deepen insights into student learning, boost digital literacy, and improve accessibility for all students.

The district’s AI leadership team shares their practical tips to guide your own AI journey:

Start with the sticking points. Every school or district has unique challenges—identifying where breakdowns occur helps clarify where AI can make the greatest impact. “Look at the sticking points that you struggle with the most,” says Smokorowski, “Where’s the breakdown?” She encourages teams to focus on real, everyday challenges. “Addressing those sticking points gives the why on what we’re doing.”  

Build collective expertise. AI can play a pivotal role in helping teams build the skills and perspectives needed to tackle complex projects. Solving challenges around data, privacy, and analytics requires shared knowledge across your team. “When you can have a higher level of expertise for every person who works around you,” says Dickson, “[imagine] how much better we can make any organization.” Upskilling your team with AI can lead to meaningful improvements across your school or district.

I think what AI gives you is a perspective that you didn’t know before… and so you can constantly fail. I can ask questions that I might think are stupid, but AI is never going to tell me I’m stupid.

Rob Dickson, Chief Information Officer, Wichita Public Schools, United States

Recognize both the simplicity and significance. For any district exploring AI, it’s important to balance the ease of use with a thoughtful understanding of its deeper, long-term impact. “There’s a simplicity to the use of AI,” suggests Schoenhofer, “but that doesn’t mean the impacts are simple—they’re astounding, and we’re only beginning to understand them.” She recommends educators not to view AI as an “easy button,” but as a powerful tool with far-reaching potential in education and beyond.

Find joy in the journey. No matter the technology, education is ultimately about people—finding joy in helping students succeed makes every challenge worth it. “Find joy in the work,” says Smokorowski “Education is hard, but it’s rewarding. We get into this job so we can see young people exceed their own expectations. This tool helps me design [for] that.” 

AI is already making a difference in educational settings like Wichita Public Schools—enhancing learning, boosting efficiency, and supporting inclusive education. Start your journey with Copilot Chat today to uncover how AI can transform teaching and learning in your school.

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AI Navigators: Exploring the power of possible http://approjects.co.za/?big=en-us/education/blog/2025/02/ai-navigators-exploring-the-power-of-possible/ Thu, 20 Feb 2025 17:00:00 +0000 Explore the stories of Microsoft Education AI Navigators and see how they’re achieving their goals and transforming learning environments with AI.

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As AI continues to transform education, educators and leaders worldwide are embracing its potential to create more equitable, impactful, and secure learning environments. Microsoft Education AI Navigators, early adopters in K-12 and higher education, are leading this charge, demonstrating how AI can accelerate learning, enhance accessibility, and improve operational efficiency while maintaining high standards of security and trust.

To support leaders in this journey, we continue to update the Microsoft Education AI Toolkit with emerging AI Navigators and comprehensive guidance, helping you assess your AI readiness and build sustainable and scalable strategies. The AI Navigator stories provide a roadmap to help strengthen your approach to AI and prepare students and staff for a future shaped by technology.

Empowering leaders to achieve their goals

Educators and leaders are harnessing the power of AI to help them fulfill their mission. From preparing students with skills for the future to closing equity gaps, improving motivation and engagement, and fostering the next generation of entrepreneurs, AI has become an essential tool in education. Discover how these trailblazers are using Microsoft AI solutions to innovate operations, prepare learners for new opportunities, and shape the future of education.

Auburn University: Exploring new ways of using AI

Recognizing the growing use of AI by students and faculty, Auburn University, Alabama, US, set out to explore how AI could enhance both teaching and research. They saw an opportunity to foster innovation and deepen technological understanding across campus. The university turned to Microsoft and its comprehensive, flexible solutions to develop approaches that would help them move forward and pivot as new technologies emerge. Auburn has embraced AI as part of their campus culture, encouraging students, faculty, and staff to imagine new ways of working by promoting AI literacy, accessibility, and collaboration.

  • Improving AI literacy: To help faculty integrate AI confidently into their instruction, Auburn created “Teaching with Artificial Intelligence,” a course designed to improve AI literacy and provide strategies to support student learning. The university also hosted an on-campus event to spark meaningful discussions about the role of AI in education, helping both faculty and students navigate and leverage this transformative technology.
  • Expanding secure access: To provide students and faculty with secure access to AI, the university offers Microsoft 365 Copilot Chat to students as an academic and professional resource. They also hosted a “build-a-bot” workshop, where attendees learned how to develop their own chatbots using Azure OpenAI Service.
  • Empowering innovation: Auburn is beta testing Microsoft 365 Copilot with faculty and staff, using feedback to discover new ways to enhance learning with AI. As they continue to explore the potential of AI, Auburn is committed to experimenting with new Microsoft AI tools and finding ways to make AI an even more valuable part of campus life.

The Education University of Hong Kong Jockey Club Primary School: Amplifying learning potential

Two students sit at a table with a computer facing away from them. The computer screen shows a chart with a ship.

To boost student engagement and support teachers with innovative tools, the Education University of Hong Kong Jockey Club Primary School (EdUJCPS) partnered with Microsoft Hong Kong and its Global Training Partner, Gamenoodlesoup Ltd, to reimagine student learning. Using Azure OpenAI Service, they developed chatbots and AI assistants that personalize educational materials, making teaching and learning more interactive, efficient, and student-centered.

  • Developing future-ready skills: In STEAM classes, students use generative AI chatbots and image generation tools to design a “sustainable ship,” making learning more interactive and immersive. These AI tools provide instant responses to student questions, fostering continuous dialogue and deeper engagement. By encouraging curiosity and supporting scientific inquiry, these AI-powered interactions help students develop AI literacy and critical thinking skills while sparking creativity.
  • Individualizing learning: To support personalized learning, EdUJCPS integrated the “Maths AI Learning Partner” into their lessons, enabling educators to generate individualized math questions and delivering immediate feedback to both students and educators. This helps educators assess comprehension, identify areas for additional practice, and tailor their instruction to each student’s needs.

Tecnológico de Monterrey: Pioneering an AI-powered learning ecosystem

Eager to take control of their AI journey from the start, Tecnológico de Monterrey, a private university in Mexico, took a proactive approach to designing their own AI strategy. Their goal was to personalize education, improve the learning process, boost teachers’ creativity, and save time on tedious tasks. To achieve this, they created TECgpt, a generative AI-powered ecosystem built on Azure OpenAI Service, to gradually transform the learning experience for students and faculty alike.

  • Personalizing user experiences: TECgpt provides tailored AI tools to meet different user needs. Some tools are accessible to all employees and students, including a natural language chat that uses internal data to answer questions related to tuition, scholarships, and campus shuttle schedules. A separate set of academic tools is used only by teachers and students, including Skill Studio, which enables professors to create teaching material, and the Academic TECbot and Librarian TECbot, which work as personalized assistants for students.
  • Collaborating for efficiency: Professors at Tecnológico de Monterrey are enhancing productivity by creating and sharing “skills” with colleagues through a pre-designed prompting system. This allows faculty to create reusable prompts that save them time on planning. Their goal is to empower all students to produce their own customized prompts based on content provided by their professors.
  • Prioritizing security and privacy: TECgpt prioritizes safety by using Azure AI Content Safety to detect and block harmful or inappropriate content in user prompts and AI-generated outputs. For instance, if someone tries to force the tool to generate an incorrect answer, the system is designed to generate an error message.

IU International University of Applied Sciences: Revolutionizing learning

An educator sits at a desk working on a computer showing Syntea chat.

With students studying at different times and in different locations, IU International University of Applied Sciences (IU) needed a solution that would allow students to learn in a way that aligns with their individual needs and preferences. To meet this need, the university developed Syntea, an AI study buddy built on Azure OpenAI Service and designed to deliver a personalized learning experience.

  • Boosting student knowledge: Syntea acts as an AI study buddy, providing personalized feedback and targeted practice based on knowledge gaps and exam preparedness. Since introducing the exam trainer, IU students have seen a 27% reduction in the average time required to complete online courses.
  • Ensuring flexible learning: Available around the clock and in multiple languages, Syntea provides IU students the flexibility to learn virtually anytime, nearly anywhere. Its seamless integration with applications like IU’s myCampus learning platform and Microsoft Teams makes accessing it even easier.

Advance your AI journey

These AI Navigator stories highlight how education institutions worldwide are leading the way in creating more personalized, efficient, and secure learning environments. From enhancing student engagement to streamlining administrative tasks, these institutions demonstrate why strategic AI adoption is key to shaping the future of education.

Explore more AI Navigator stories and support your AI journey with the Microsoft Education AI Toolkit. Use this comprehensive resource to assess AI readiness, build strategies, and implement AI in education. Whether your institution is just starting out or striving to expand, you’ll find tools and resources you need to confidently advance your AI adoption.

Join the AI Navigators in shaping the future of education. Get started with integrating AI into teaching and learning to enhance student outcomes.

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Strengthen your AI strategy with the updated Microsoft Education AI Toolkit http://approjects.co.za/?big=en-us/education/blog/2024/11/strengthen-your-ai-strategy-with-the-updated-microsoft-education-ai-toolkit/ Thu, 07 Nov 2024 17:00:00 +0000 Explore the Microsoft Education AI Toolkit and empower your K–20 institution with practical resources for every step of your AI journey.

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As AI continues to rapidly advance, education institutions are challenged to stay ahead in preparing students and staff for a technology-driven future. That’s why, last year, we introduced the Microsoft Education AI Toolkit, a resource designed to help educational leaders and IT decision-makers navigate this shift with practical resources for implementing AI.

Based on feedback from leaders and educators in the field, we’ve made key updates to the AI Toolkit. From role-specific entry points to new AI Navigators, these enhancements are designed to empower your institution’s AI journey at every stage. Whether your institution is just getting started or looking to expand, you’ll find tools and resources you need to confidently advance your AI adoption.

AI Snapshots: Choose your path to AI success

Sometimes just getting started with AI is the hardest part. Our expanded AI Snapshots make adopting AI more accessible than ever. These strategic entry points provide step-by-step guidance for a variety of roles in your institution, ensuring that no matter your position, you can confidently integrate AI into your work.

AI snapshots offer ready-to-use solutions to everyday challenges. You’ll find helpful instructions, starting prompts, and iteration ideas to assist you in utilizing Microsoft AI tools effectively to achieve your goals. From generating data-driven student support recommendations to creating custom cybersecurity promptbooks, these AI Snapshots unlock powerful ways to enhance AI integration across your institution.

AI Navigators: Learn from real-world AI success stories

Two students sit at a table with a computer facing away from them. The computer screen shows a chart with a ship.
Students from the Education University of Hong Kong Jockey Club Primary School designed their own sustainable ship with the assistance of an AI chatbot and DALL-E 3 powered by Azure OpenAI Service.

Curious about how other education institutions are adopting AI? The AI Navigators section of the toolkit highlights real-world examples of education institutions leading the way in AI adoption. These profiles offer insights into each Navigator’s research, experimentation, testing, and deployment of generative AI solutions, helping you follow in their footsteps and apply those lessons to your own institution.

Building Custom AI solutions

Read the blog

We’ve added two new case studies to give you more inspiration: Auburn University and the Education University of Hong Kong Jockey Club Primary School. These navigators showcase how AI can enhance learning, boost efficiency, and build a culture of innovation. Use their stories to inspire your own AI strategy as you take your first steps towards AI adoption.

Take a closer look at how Auburn University empowers thousands of students, faculty, and staff to explore new ways of using AI with Microsoft Copilot. Play the video to get a glimpse of their AI journey in action.

Discover more insights from these stories in the toolkit and check out the following videos to get inspiration on how to implement AI at your own institution:

Technical implementation guides: Optimize your AI rollout

One of the most important aspects of AI implementation is ensuring that your institution’s technology infrastructure can support it. We’ve expanded our collection of technical implementation guides, which provide detailed support for IT and education leaders. These guides outline the technical steps necessary to implement Microsoft AI solutions effectively and securely, helping you overcome common challenges and optimize the rollout process.

These detailed guides provide step-by-step instructions to ensure a smooth and secure rollout of Microsoft AI solutions like Microsoft 365 Copilot and Azure AI Studio. Each guide includes a dedicated “How to use” section, providing practical insights to help your team quickly and confidently get started using these AI tools.

The guides cover a range of Microsoft AI solutions, including:

Empower your IT team and leaders to implement Microsoft AI solutions across your institution.

Discover more ways to advance your AI journey

Decorative. A professor and student chatting in a college auditorium-style class.
The AI Toolkit and our training resources provide essential guidance to support your institution’s AI strategy.

In addition to the AI Toolkit, these training resources offer practical insights and guidance that support your institution’s AI strategy. Whether you’re focused on classroom integration, technical skills, or exploring new AI-powered possibilities, these resources can help you build a strong foundation for success.

Whether you’re just starting with AI or refining your existing strategy, the updated Microsoft Education AI Toolkit has everything you need to integrate AI seamlessly into your institution. Take the next steps to unlock AI’s full potential in education.

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How higher education is reimagining student experiences with Azure OpenAI Service http://approjects.co.za/?big=en-us/education/blog/2024/10/how-higher-education-is-reimagining-student-experiences-with-azure-openai-service/ Tue, 22 Oct 2024 16:00:00 +0000 Learn how using Azure OpenAI Service in higher education can help leaders reimagine learning models and reduce administrative burdens.

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Imagine a future where every student has a personalized learning path, where faculty can focus on teaching instead of administrative tasks, and where academic research accelerates breakthrough discoveries. This is not a distant vision—generative AI is making it possible today. AI-driven innovations empower higher education leaders to reimagine learning models, reduce administrative burdens, and advance academic research, positioning institutions to not only enhance student success but also lead in educational innovation, securing a competitive edge in an evolving landscape.

A July 2024 Forrester report commissioned by Microsoft found that education institutions using Azure OpenAI Service saw improved student outcomes, streamlined operations, and increased access to technology. By Year 3, they are expected to boost content generation efficiency by 30% to 60% and improve chatbot resolution rates by 20% to 50%, driving positive impacts on graduation and employment rates.

As AI adoption accelerates, institutions must also prioritize trust by focusing on scalable security, data privacy, and governance measures. Microsoft supports this transition with AI solutions that integrate built-in protections, addressing risks such as prompt injections and bias, while maintaining data privacy and compliance to safeguard institutions.

Join us as we explore five key use cases of generative AI in higher education, along with examples of institutions that have successfully implemented AI to deliver more equitable and personalized student experiences.

1. Around-the-clock real-time campus support

As student expectations evolve, meeting their demand for around-the-clock support has become a critical factor in student satisfaction and institutional efficiency. For example, Tecnológico de Monterrey’s TECgpt is an AI platform that offers quick access to information like tuition, scholarships, and campus services, allowing users to retrieve personal details, such as scholarship status, within minutes.

Similarly, the University of South Florida improved response times and reduced staff workloads by automating IT ticketing with Azure OpenAI, launching an AI-powered Help Desk in just one week. The University of Hong Kong has also deployed several Azure OpenAI-powered chatbots to handle IT queries, administrative tasks, and course selection, freeing staff to focus on more complex issues. Education leaders are automating routine tasks and delivering personalized academic assistance at scale, boosting retention and accelerating graduation rates while streamlining operations.

I can invest more time in people now that I don’t have to worry about those recurring repetitive tasks because people are what it’s all about. It is revolutionizing all our workflows, our teaching, and our learning spaces quite rapidly. With Copilot, we’re able to do things bigger, better, but also equitably across the university space. It’s changing the way we do everything, and that is a big deal.

Tim Henkel, Assistant Vice Provost for Teaching and Learning, University of South Florida (USF)

AI innovations are reshaping how institutions engage with students by offering around-the-clock support for inquiries about housing, student life, and campus services, significantly enhancing the overall student experience. These AI tools also provide personalized academic and career guidance, helping students select courses, optimize degree plans, and receive tailored advising.

Additionally, AI-powered virtual assistants streamline the financial aid process, guiding students through eligibility requirements, deadlines, and submissions, ensuring timely completion. Through AI integration, institutions can deliver responsive, student-centered services while improving operational efficiency, ultimately enriching the campus experience.

2. Personalize learning experiences at scale

In an environment where institutional success depends on student engagement and outcomes, personalized learning is becoming a strategic priority. With Data Science in Microsoft Fabric and Azure AI Services, institutions can integrate real-time data analysis from their LMS, leveraging AI to customize lessons, content, and pacing based on student performance.  AI tutors provide personalized, instant feedback, helping students make continuous progress and tackle challenging tasks with confidence. These tools empower institutions to deliver adaptive learning tailored to each student’s needs.

The Azure OpenAI Service provided remarkably high-quality hints generated by GPT-4 from a robust and scalable API that reliably handled heavy loads from hundreds of students working simultaneously near homework deadlines.

John DeNero, Faculty Director and Associate Teaching Professor, UC Berkeley

Universities around the world are leveraging AI to improve student outcomes and streamline administrative tasks. At the University of Sydney, the Cogniti platform utilizes AI teaching assistants to tailor feedback and adjust learning paths, boosting student engagement and academic success. IU International University of Applied Sciences in Germany offers an AI study buddy, Syntea, with always-available multilingual support and enhanced student engagement through personalized feedback. It also reduces course completion times by 27%, all while seamlessly integrating across platforms like myCampus and Microsoft Teams.

Similarly, UC Berkeley’s 61A-Bot, a specialized AI assistant powered by Azure OpenAI Service, has significantly enhanced student learning by providing real-time support and reducing homework completion times in their computer science courses. As institutions worldwide adopt AI-driven solutions, education leaders are transforming both learning personalization and operational efficiency, driving significant improvements in student success.

3. Accelerate learning for all with multi-language support

AI improves educational access by offering multi-language support through real-time translation, note-taking, and content delivery, enabling all students to engage fully in their preferred language. Flexible learning options allow students to review materials at their own pace, while chatbots offer seamless language transitions and targeted support to enhance comprehension and engagement.

By utilizing the advanced language models in Azure OpenAI Service, Cool English is taking an innovative step for English education in Taiwan, helping students reach their learning goals and overcome the challenges of limited opportunities for real-life conversational and writing practice.

Dr. Hao-Jan Howard Chen, Professor, Department of English at National Taiwan Normal University

This potential is already being realized through initiatives like National Taiwan Normal University’s “Cool English” platform, powered by Azure OpenAI, which has helped over 1.4 million students enhance their English skills through adaptive, conversational practice. Similarly, the Korea Advanced Institute of Science and Technology (KAIST) developed a multilingual chatbot to help EFL students write essays in English, offering seamless language switching and personalized guidance outside class hours. Powered by Azure OpenAI’s advanced models, the chatbot provides feedback and answers questions to help students improve their writing without generating essays for them. AI-powered language tools help create inclusive learning environments, enhance student outcomes, and attract a diverse international student body.

A group of higher education students and their professor looking at the screen of a laptop together.
AI can help higher education institutions provide multi-language support to students.

4. Accelerate academic research

AI is transforming academic research by accelerating discovery and innovation, and automating tasks like literature reviews, data analysis, and report generation. In April 2023, Microsoft Research launched the Accelerating Foundation Models Research (AFMR) initiative to accelerate the use of large-scale AI models in academia. Through Azure AI Services, AFMR provides universities with access to powerful foundation models, supporting research in fields such as healthcare, scientific discovery, and multicultural empowerment. With over 200 projects in 15 countries, AFMR is building a global AI research community.

If you have a really good idea, it’s very hard to just search the literature and try to find everything. This is sort of like having a super adviser, a brilliant astronomer with an encyclopedic memory who can say, ‘Well, that could be a very good idea and here’s why,’ or ‘That’s likely a bad idea and here’s why.’

Alyssa Goodman, Robert Wheeler Wilson Professor of Applied Astronomy, Harvard University

Universities are harnessing foundation models to accelerate scientific discovery and hypothesis generation. A collaboration between astronomers at Harvard University and The Australian National University has led to the development of an astronomy-focused chat application that utilizes GPT-4. This tool draws from over 300,000 astronomy papers, helping researchers extract key information and analyze data to develop new theories.

At Georgia Tech, researchers are utilizing Microsoft’s Azure OpenAI Service to analyze global EV charging data, uncovering insights for policy development and improving infrastructure reliability to support sustainable and equitable EV adoption. With AI solutions like Azure OpenAI Service, higher education institutions can automate repetitive tasks, improve collaboration, and scale research efforts, all while ensuring data security and focusing on high-impact academic work.

5. Trustworthy AI for education

There is a critical need for organizations to deploy AI responsibly. As AI transforms education, decision makers must ensure these systems are secure, private, and fair. A key strategy is to choose AI platforms with built-in safeguards, like content filtering and bias detection. For example, South Australia’s Department for Education successfully piloted EdChat, an AI chatbot powered by Azure AI, which protects 1,500 students across eight schools from harmful content while empower educators to focus on the benefits.

Equally important is the protection of sensitive student information. With built-in features to safeguard text content, including moderation and groundedness detection, institutions can ensure responsible AI deployment while protecting student data with enterprise-grade security and robust privacy measures to prevent breaches.

Key principles of trustworthy AI:

  • Security: AI systems must be resilient against threats.
  • Safety: AI must operate reliably in sensitive environments like classrooms.
  • Privacy: Protecting personal data is essential to maintain trust.

AI is not just a tool—it’s the catalyst for a new era in education. By enhancing student support, personalizing learning, and accelerating academic research, AI empowers institutions to break down barriers, expand access, and create more inclusive and innovative learning environments. Those who embrace AI today will lead the future of education, building adaptable, forward-thinking institutions focused on student success.

The question is no longer if AI should be integrated, but how quickly it can be implemented to unlock its full potential. The future of education is here—is your institution ready to lead it?

Ready to transform your institution with AI? Partner with Microsoft to unlock new possibilities and drive educational success:

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UC Berkeley enhances computer science education with Azure OpenAI Service http://approjects.co.za/?big=en-us/education/blog/2024/09/uc-berkeley-enhances-computer-science-education-with-azure-openai-service/ Wed, 25 Sep 2024 16:00:00 +0000 Discover how UC Berkeley uses Azure OpenAI Service to enhance computer science education and prepare students for their future careers.

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Editor’s note: Microsoft product marketing managers Haley Mendlin and Victoria Sykes contributed to this story.

Educational leaders are constantly on the lookout for new methods to improve student learning and equip them for future challenges and opportunities. With the swift progress in generative AI, a new range of possibilities has opened up for educational institutions.

The University of California, Berkeley (UC Berkeley) recognized the potential of AI to enhance computer science education, enrich learning experiences, and prepare students for the workplace of the future. They used Azure OpenAI Service to deploy a custom AI chatbot to support student learning and help students with complex coursework. Their experience offers a valuable example of ways to tailor AI to the unique needs and goals of your school.

Benefits of AI in higher education

From the University of Sydney’s AI assistants for teachers to Auburn University’s workshops on building custom chatbots. From enhancing research and practical applications at Georgia Tech to streamlining query responses at the University of South Florida, it’s clear that education continues to evolve with AI innovation.

Here are just a few examples of the many ways that AI can be used to differentiate instruction and enhance student learning:

  • Personalized learning: AI can tailor educational experiences to individual students’ needs, providing personalized feedback and support.
  • Scalability: AI tools can handle large volumes of requests, making them ideal for large classes and education at scale.
  • Constant availability: AI-powered assistants can provide support around the clock, ensuring students have access to help whenever they need it.
  • Efficiency: AI can help with routine tasks, allowing educators to focus on more complex and creative aspects of teaching.
  • Data-driven insights: AI can analyze student performance data to start identifying areas for improvement and optimize learning strategies.

Supporting students with AI innovation

UC Berkeley PhD student, J.D. Zamfirescu-Pereira, together with master’s student Laryn Qi and Electrical Engineering and Computer Science faculty members Narges Norouzi and John DeNero, started looking into ways to build an interactive bot. The bot would be deployed on Azure OpenAI Service, specifically GPT-4 for the classroom, to support students taking the Intro to Computer Science class.

The team developed the 61A-Bot—named after the Intro to Computer Science course—to help students through the rigorous curriculum. The 61A-Bot acts as a specialized chatbot, helping students solve complex problems independently by providing hints whenever they encounter coding challenges.

Decorative. Example of the 61A-Bot chatbot U I showing a hint to an assignment exercise.
61-A bot providing assistance to students to understand their coding errors, enhancing their learning experience.

“The Azure OpenAI Service provided remarkably high-quality hints generated by GPT-4 from a robust and scalable API that reliably handled heavy loads from hundreds of students working simultaneously near homework deadlines,” says John DeNero, Faculty Director and Associate Teaching Professor.

Deploying a custom AI assistant

large language models

Learn more

UC Berkeley’s 61A-Bot is part of a broader trend of using AI and large language models (LLMs) in education. The deployment occurred over two semesters, where more than 2,000 students made over 100,000 requests to the chatbot. The bot offered one-shot, contextual feedback through both a “Get Help” button within a popular code editor and a “get feedback” feature within the command-line auto grader.

This innovative approach not only reduced homework completion times but also increased the availability of support options for students. Students who used the bot experienced significant reductions in homework completion times, seeing reductions of over 30 minutes. The immediate support provided by the bot was especially appreciated during late-night study sessions.

The benefits of 61A-Bot are far-reaching—from debugging help and personalized feedback to generating course materials and answering forum questions. The bot significantly reduced homework completion times and increased opportunities for students to receive real-time feedback. UC Berkeley has demonstrated how AI tools like those created by using Azure OpenAI Service are becoming integral to educational institutions.

AI solutions for schools

Learn more

Enhancing learning experiences with AI

As educational institutions continue to explore AI’s role in the classroom, it’s crucial to prioritize tools that make learning more efficient. The journey of 61A-Bot is a testament to the transformative power of AI and an example of thoughtful integration to enhance education.

A key ingredient of successful education is to ensure that students are spending their time effectively. AI tools that provide individualized guidance and feedback can help students make continuous progress in learning new material and tackle challenging assignments with confidence.

John DeNero, Faculty Director and Associate Teaching Professor, UC Berkeley

To evaluate the impact of introducing 61A-Bot, the research team sought to answer three key questions: whether the hints provided by the bot helped students improve their code, how effectively the hints captured problems in student code, and whether the issues resolved by students were the same as those addressed in the hints. The results were highly encouraging, demonstrating how the bot can help enhance learning experiences and support students in their academic journey.

Gaining practical experience

Through ingenuity and dedication, the faculty and students at UC Berkeley created a tool that not only helped make learning more efficient but also helped foster a sense of independence and confidence among their peers. Their tailored implementation of a specialized chatbot provided students with valuable opportunities to gain experience with AI in a secure, controlled setting, which will be increasingly important for their future careers.

“Generative AI needs to be deployed thoughtfully and carefully in order to have a positive impact on education, and this work is urgent because we’ve observed that many students will use AI on their assignments no matter what—whether it helps or hurts their learning,” says DeNero. “Therefore, quickly developing helpful ways of using AI is a critical need, and Azure OpenAI Service allowed us to make very fast progress at scale in UC Berkeley’s largest introductory computer science course.”

This is an exciting example of how schools can responsibly and securely incorporate generative AI tools into their teaching methods. By adopting this transformative technology, you can enhance educational outcomes and prepare students for the workplace of the future.

Explore and share these AI resources:

  • AI in Education Report: Learn more about the need for bridging the AI literacy gap and starting AI conversations in our AI in Education Report.
  • Worklab: Discover the latest research insights on the future of work and generative AI

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5 ways Microsoft Azure can reimagine student experiences and streamline operations http://approjects.co.za/?big=en-us/education/blog/2024/08/5-ways-microsoft-azure-can-reimagine-student-experiences-and-streamline-operations/ Tue, 27 Aug 2024 16:00:00 +0000 Microsoft Azure enables educational institutions to adapt to new realities, improve operations, and protect student and faculty information from cyber threats.

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In today’s rapidly evolving world, education is facing unprecedented challenges that require transformation. Microsoft plays a pivotal role in providing the tools and resources schools need to create a more inclusive, equitable, and effective education environment. With AI-powered, secure, and flexible solutions, Microsoft Azure enables educational institutions to adapt to new realities, streamline operations, and protect student and faculty information from cyber threats.

By leveraging Azure’s powerful tools, you can tackle today’s challenges and prepare for future success. Learn how Azure can help your IT team modernize confidently, prepare for future growth, and embrace AI integration within your educational institution.

Empower innovation with a highly secure cloud foundation

Azure helps educational institutions modernize and grow with scalable cloud solutions. With a $20 billion investment in cybersecurity, Microsoft provides robust protection, including customized hardware, integrated controls, and defenses against threats like DDoS. Supported by a global team of over 3,500 cybersecurity experts, these measures ensure that student data is secure. This allows institutions to focus on strategic goals and student success.

enable equitable education for all

Explore Microsoft Education

Azure enables efficient resource management and creates a secure, agile, and AI-ready foundation, so educators can prioritize delivering equitable learning experiences for all. Here are five ways Azure can help you transform student experiences at your educational institution and streamline operations.

1. Create personalized education experiences with AI

An educator and a school technologist sitting at a desk in a school office and looking at the screen of a laptop together.
Azure OpenAI Service helps you personalize learning by tailoring academic content, support, or services to individual learners.

Azure OpenAI Service helps you transform educational experiences with AI tailored to the unique needs of your students, educators, faculty, and staff. With access to the latest AI models, like GPT-4, you can create private AI interactions for a wide range of applications like curriculum design, helpdesk efficiency, programs for advising students, and automating routine tasks.

Reimagine student experiences and streamline administrative tasks

AI can help you create intelligent experiences across your educational institution. Run Azure OpenAI Service on your data to gain insights and apply conversational AI to a variety of use cases to help your educators, faculty, and staff save time and work more efficiently. Building your own copilots allows you to chat with your data using natural language, generate and summarize content, and surface information from vast amounts of data. Specifically, you can: 

  • Personalize experiences: Tailor academic content, support, or services to individual learners based on their behavior, preferences, and needs.
  • Offer service and support assistants: Improve service interactions and administrative processes with quick assistance through self-service portals.
  • Automate information discovery: Use AI to extract valuable insights and knowledge from large volumes of data, summarize results and insights, and generate content. 

Learn more about how educational institutions worldwide are using Azure OpenAI Service to transform experiences for students, educators, faculty, and staff.

The University of South Florida (USF) leveraged Microsoft AI solutions and Azure OpenAI Service to streamline their IT ticket classification process enabling rapid, automated ticket handling, faster response times, and satisfaction. This integration led to the swift development of AI-powered Help Desk chatbots, reducing workloads and improving efficiency.

With Azure OpenAI, USF can rapidly classify and summarize tickets, eliminating that first level of eyes on an issue.

National Taiwan Normal University utilized Azure OpenAI’s Davinci and ChatGPT to create 10 “CoolE” bots for the Cool English platform, each with a distinct personality tailored to different ages and proficiency levels. These bots engage students in scenarios like solving mysteries or exploring career insights, providing personalized learning experiences based on individual preferences and needs. This innovative approach enhances student engagement and personalizes learning experiences

IU International University of Applied Sciences leveraged the scalability, availability, and speed of the cloud to build Syntea, powered by Azure OpenAI Service. Syntea provides students with personalized, round-the-clock learning assistance that integrates seamlessly with platforms like myCampus and Microsoft Teams, delivering instant answers and personalized feedback. This AI study tool enhances learning efficiency, reducing course completion times by 27%, and exemplifies IU’s commitment to improving educational outcomes with advanced AI.

The South Australia Department for Education, in collaboration with Microsoft, used Azure AI Content Safety to secure EdChat, an educational chatbot, ensuring a safe digital learning environment by blocking harmful content. This integration allowed for a successful trial with 1,500 students and 150 teachers, demonstrating EdChat’s effectiveness in enhancing research and learning. The robust safety features enabled rapid deployment and increased student engagement, providing confidence for broader implementation.

2. Maximize the value of your data

Data is only as powerful as your educators’ and staff’s ability to use it. Azure’s modernized data analytics centralizes and manages data services, integrating disparate sources and breaking down departmental silos. This ensures secure, compliant, and accessible insights, enabling informed decision-making. Azure’s scalable solutions also alleviate the IT burden, empowering faculty and staff to focus on education and innovation.

The next generation in analytics

Explore Microsoft Fabric

With solutions like Microsoft Fabric, which centralize and manage data on a single, open governed foundation, you can unlock and share actionable insights across your institution. With data seamlessly flowing from Fabric, you simply describe what you need—including reports, summaries, and calculations—using conventional language, and Copilot in Fabric does the rest. You can also fuel your own tailor-made generative AI experiences in Azure AI Studio with curated data from Fabric.

USF uses Microsoft solutions to accelerate data-driven decision-making by empowering its teams to access information and enriched business insights through a self-service approach. USF freed its teams from repetitive manual tasks by connecting its information sources using Azure Synapse Analytics and Microsoft Power BI to reduce administrative work and produce reports in minutes.

3. Scalability and flexibility

A female IT professional addressing a team in a meeting room at an educational institution.
Azure cloud solutions are adaptable, allowing schools and educational institutions to prepare for the future while managing costs.

Azure cloud solutions provide the scalability and flexibility schools need to accommodate growth while optimizing costs and operational efficiency. This helps IT professionals stay ahead of technological advancements and manage resources across datacenters, the edge, and multiple clouds. With this adaptability, institutions can prepare for future demands while managing costs.

Colorado State University (CSU) showcases the scalability and flexibility of Azure in modernizing their IT infrastructure. By migrating to Azure Stack HCI, CSU’s College of Business consolidated its on-premises environments into a unified ecosystem, improving the performance of SQL servers, printing systems, and remote desktop services. With Azure Stack HCI, primary and secondary (K12), and higher education institutions can easily streamline their operations, enhance efficiency, and ensure a scalable, flexible environment for students and staff.

4. Operational efficiency

With Azure, IT professionals can create reliable and secure systems that are performant with cloud and AI investments and leverage enablement support to help achieve operational efficiency. We know no two schools are alike, so whether you’re a small educational institution or a large university with many campuses, you can get customized support in three distinct ways:

Using Azure services, Torrens University has leveraged generative AI to enhance its online learning experience, saving 20,000 hours and $2.4 million in time and resources. They have seen first-hand how Azure empowers educational institutions to achieve operational excellence and drive innovation.

5. Deliver secure access to services for students and staff, wherever they are

A college student is engaged in a video call and waving at the camera from a desk in shared workspace.
Azure solutions support remote learning and work, ensuring access to resources and uninterrupted education.

Cloud-based IT infrastructure, like Azure, ensures seamless access to educational resources through virtual desktops, while providing continuity and cyber resilience with backup and disaster recovery. These measures quickly restore normal operations, safeguard critical data, and maintain school operations during disruptions, protecting against data exposure, high recovery costs, and reputational damage. Azure solutions also support remote learning and work, enabling students and staff to access necessary tools from virtually anywhere, ensuring uninterrupted education.

Avans University of Applied Sciences in the Netherlands uses Azure Virtual Desktop for remote exams, saving €150,000 annually and enhancing accessibility for all students and staff. Azure Virtual Desktop provides access to applications and resources in any environment with flexibility and control in a familiar computing experience that can be securely accessed on any device.

Take the next step

Azure is a key partner in educational transformation, offering tools and services to tackle today’s challenges and build a strong future. By leveraging Azure, educational institutions can drive innovation, improve efficiency, and ensure success for future generations.

Explore these resources to get started and learn how Azure can help shape the future of your educational institution. 

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New study shows improved reading scores by using Reading Progress http://approjects.co.za/?big=en-us/education/blog/2024/08/new-study-shows-improved-reading-scores-by-using-reading-progress/ Thu, 15 Aug 2024 16:00:00 +0000 Fresno Unified School District launched a literary initiative to help get students reading on grade level by the end of first grade. Learn about the results.

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Early literacy is the cornerstone of academic success. Researchers at the University of Chicago and other institutions highlight a crucial shift: Up to the end of third grade, most students are “learning to read” while from fourth grade on, they’re “reading to learn.” With this in mind, the drive to improve literacy has prompted districts to begin academic interventions with students when they are younger, identifying and addressing literacy gaps earlier to help students succeed. By focusing on early literacy, districts can set the foundation for long-term success and close achievement gaps.

Fresno Unified School District (FUSD) is the third largest school district in the state of California, US, serving approximately 71,000 students. In August 2023, FUSD launched a literary initiative to help get students reading on grade level by the end of first grade.

To support this initiative, FUSD adopted innovative literacy tools like Reading Progress, a Learning Accelerator from Microsoft. Reading Progress is a powerful reading fluency tool that tracks a student’s reading skills, helping them to focus on specific areas of improvement, while quickly providing actionable insights for educators.

Integrated seamlessly into Microsoft Teams for Education, Reading Progress simplifies the process of creating, reviewing, and analyzing reading assignments. It offers educators and reading specialists valuable data visualizations for both class and individual performance and growth. New enhancements including AI passage generation and AI comprehension questions generation help educators to save time while personalizing learning experiences for students’ needs.

Measuring impact on student achievement

To gain a clearer picture of Reading Progress in the classroom, Microsoft partnered with LearnPlatform to evaluate the impact of the tool on FUSD K-6 students’ reading achievement.

The results were promising. The study found a positive correlation between consistent Reading Progress usage and improved reading outcomes for kindergarten through sixth-grade students. In fact, students who regularly engaged with Reading Progress demonstrated two key improvements: higher reading accuracy and faster reading speeds.

Reading Progress makes my job easier. I used to do fluency individually with the students and it took so much valuable class time. With Reading Progress, they can push themselves to read independently.

Idia Elegbede-Abode, Teacher, Aynesworth Elementary, Fresno, California, US

Study methodology

To ensure the findings about Reading Progress were reliable, researchers utilized an approach that meets the rigorous evidence standards for Level II (Moderate Evidence) under the Every Student Succeeds Act (ESSA). The research employed a quasi-experimental design, a common approach in educational research. This approach compared students who used Reading Progress to those who did not. To enhance the study’s rigor, propensity score matching was used to create comparable groups of students, helping to mitigate potential biases.

The study focused on:

  • 1,404 kindergarten through 6th grade students
  • 702 who used Reading Progress
  • 702 who did not

Researchers collected and analyzed data on:

  • Reading Progress usage
  • i-Ready reading assessments scores
  • Student demographics

The analysis showed that Reading Progress had a positive impact on student reading achievement. This was particularly noticeable for two cases: when students increased usage, and for students from disadvantaged backgrounds. Let’s dig deeper into the results.

Higher gains

Students using Reading Progress consistently showed significantly higher gains in iReady reading scores for both K-2 and grades 3-6 students compared to non-users.

The average i-Ready score among Reading Progress users was 454: significantly higher than the average non-user score of 448.

To put this in perspective, if a student at the 50th percentile had used Reading Progress, they would be expected to perform at the 54th percentile. While this may seem like a modest gain, it represents meaningful progress in reading achievement.

A reading equalizer

Reading Progress was shown to benefit English language learners and students who qualified for free/reduced lunch.

The average full year i-Ready score among English learners who used Reading Progress was 440, significantly higher than the average non-user score of 429.

This difference is significant. An English learner at the 50th percentile using Reading Progress would be expected to perform at the 59th percentile: a jump equivalent to roughly one full grade level.

For Reading Progress users who qualified for free/reduced price lunch, their score was 451 as opposed to the average non-user score of 444. This translates to a possible 50th percentile to 55th percentile jump, indicating that Reading Progress can be a valuable tool in supporting diverse learner populations.

According to elementary school teacher Idia Elegbede-Abode, “Reading Progress makes my job easier. I used to do fluency individually with the students and it took so much valuable class time. With Reading Progress, they can push themselves to read independently. At the end of the day, I look and see where they are, and it helps me to better group the students. Reading Progress has also improved my students’ motivation. And since I assign it as homework, the parents have even been getting involved! In Fourth Grade, you’re not learning how to read, you’re reading to learn. With Reading Progress taking care of fluency, we can use precious class time to focus on comprehension.”

Consistency is key

Students who used Reading Progress more frequently demonstrated higher reading accuracy and faster reading speeds.

Seventy-eight percent of K-2 Reading Progress users submitted between two and five assignments per month that were, on average, 38% accurate. Those who submitted more assignments, however, had a 10% higher average accuracy percentage across their assignments.

For me, the benefits of Reading Progress are that I can have alone time with every kid without having to have alone time with every kid! I can see my students on the screen, I can hear their voices, and I know exactly how they’re reading.

Errin Topolovec, Teacher, Ayer Elementary, Fresno, California, US

Meanwhile, 83% of grade 3-6 Reading Progress users submitted 20 or fewer assignments, with those submitting more assignments scoring six points higher on their full year i-Ready Reading assessment.

These findings suggest that increased engagement with Reading Progress correlates with improved reading performance, highlighting the potential benefits of consistent use.

Errin Topolovec, another elementary school teacher said, “For me, the benefits of Reading Progress are that I can have alone time with every kid without having to have alone time with every kid! I can see my students on the screen, I can hear their voices, and I know exactly how they’re reading. Reading Progress also really helps to drive my instruction. I can look at it and I start taking notes, then pick a targeted group, pull them over, and hit what they really need to learn to become exceptional readers. For my students, they’ve become much better readers because they are far more aware of their own reading.”

How to get started with Reading Progress

Discover student-centered solutions 

Explore Microsoft 365 Education 

Reading Progress is a valuable tool for improving literacy rates across grade levels. This study confirms that consistent use of Reading Progress maximized student benefits and enabled educators to leverage data to inform instruction and provide differentiated support to students. It even shows potential in reducing achievement gaps.

Integrating Reading Progress into a literacy curriculum is simple. Here’s how to get started:

  1. Create assignments: Educators can easily create an assignment within Microsoft Teams for Education using Reading Progress.
  2. Student engagement: Students complete the assignment by reading a passage, while recording their voice, and optionally, their video.  
  3. Fluency analysis: Reading Progress then analyzes student reading fluency, checking for pronunciation, inserted words, omitted words, and repeated words.
  4. Data-driven instruction: Educators then receive data that includes an accuracy percentage and the identified words so that they can tailor instruction accordingly.

Create assignments in Microsoft Teams

Enhance learning with built-in AI tools 

Download Microsoft Teams for Education
An educator in a classroom helps a student with schoolwork on her laptop.

Educators can easily create a practice assignment with Reading Progress through Assignments in Microsoft Teams for Education. You can use your own Word or PDF file from your computer, OneDrive, Microsoft Teams, Class Notebook or select a passage from the embedded ReadWorks library or use the new passage generator tool.

Personalize passages and assessments with AI-enabled features

Two AI-powered features have been added to Reading Progress, passage and comprehension question generation.

  • Passage generation allows educators to create custom passages tailored to the specific needs and reading levels of their students.
  • Comprehension questions generation analyzes a specific reading passage and creates true or false, multiple-choice, and fill-in-the-blank questions. You can then customize, add, or delete these questions

Strengthen reading fluency

The standalone Reading Coach Preview app, another Learning Accelerator, complements Reading Progress by providing personalized and engaging reading fluency practice: even at home. It keeps learners motivated by allowing them to create unique AI-generated stories with customizable characters and settings from a curated collection. Reading Coach is available for free as a web app and a Windows app to use in the classroom or at home with a Microsoft account.

Enhance accuracy and track growth in assignments

Reviewing your students’ practice assignments in Reading Progress is straightforward. Easily jump to specific words in the video or audio recording and listen to individual students’ pronunciations.

Reading Progress data is available through the Education Insights dashboard, revealing crucial trends and patterns. Education Insights shows individual, class, or schoolwide student data to help inform targeted initiatives, personalize interventions, and identify areas for improvement in students. This comprehensive data analysis supports administrators in making informed decisions to enhance student outcomes.

Learn more about how Reading Progress can boost literacy in the classroom with these powerful resources.

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University of Sydney: Building custom AI solutions with Azure OpenAI http://approjects.co.za/?big=en-us/education/blog/2024/07/university-of-sydney-building-custom-ai-solutions-with-azure-openai/ Tue, 30 Jul 2024 16:00:00 +0000 The University of Sydney recognized the potential of generative AI to enhance teaching practices, enrich learning, and prepare students for an evolving job market. Their experience offers valuable insights to tailor AI tools to unique needs and goals for successful implementation.

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Education leaders are always searching for innovative ways to enhance their students’ learning experiences and prepare them for the challenges and opportunities of the future. With the rapid advancement of generative AI, a new set of possibilities have emerged for instructional institutions.

The University of Sydney (UofS) recognized the potential of generative AI to enhance teaching practices and assessments, enrich the learning experience, and prepare students for an evolving job market. However, they quickly realized that an out-of-the-box solution wouldn’t suffice, given their unique requirements for security, customization, and contextualization. UofS has demonstrated a successful path forward using Microsoft’s Azure OpenAI Service to build a custom AI solution to meet their needs. By showcasing responsible and effective integration of generative AI, they provide a model for other institutions. Their experience offers valuable insights to tailor AI tools to your unique needs and goals for successful implementation.

Read the full UofS customer story to learn more about their exciting custom AI solutions.

Building a custom AI assistant

Enter Cogniti, a self-serve web app authenticated through Microsoft Entra ID, developed by Danny Liu, Professor of Educational Technologies at UofS. Cogniti is built on the secure and private Azure OpenAI Service platform and empowers faculty to create their own AI agents that they can customize and contextualize to their unique needs, helping students learn in pedagogically meaningful ways. “Faculty love the fact that they can control and therefore trust the AI and that it’s so easy to build their own agents using plain language and embed it into our learning management system for students to use,” said Liu.

Cogniti interface showing several chatbots on the left and the creation window on the right. The headings include pinned agents, my agents, and quick create agent.
An educator can develop several Cogniti chatbots to help personalize education for students.

With the help of Microsoft’s GitHub Copilot, Professor Liu handled the bulk of Cogniti’s development, from coding to faculty integration. “It was amazing to have Microsoft Copilot working alongside me, troubleshooting, and debugging,” he says. “I wouldn’t have been able to build Cogniti in the time that I did if it weren’t for Copilot.”

By leveraging Azure’s robust infrastructure and GitHub Copilot, Professor Liu developed Cogniti efficiently while maintaining alignment with the university’s objectives. Cogniti addressed privacy concerns by ensuring the confidentiality of prompts and responses, which are not used for further training by OpenAI. This powerful combination provides a secure environment for sensitive educational data and accelerates the development process.

Practical pedagogical applications

Cogniti has been successfully integrated into various pedagogical scenarios at UofS, enhancing student learning and faculty support.

  • Bridging theory and practice: Occupational therapy students gained practical experience by role-playing with “Mrs. S,” an AI-simulated client. This allowed them to apply classroom knowledge to a realistic scenario, effectively bridging the gap between theory and practice.
  • Consistent student feedback: A coordinator managing large first-year classes with 1,500 students used a Cogniti AI agent to improve grading consistency, quality, and efficiency. The agent incorporated rubrics, assignment expectations, and feedback examples, resulting in faster marking and more consistent feedback for students.
  • On-demand biochemistry support: UofS teaches biochemistry to over 800 students who have thousands of questions each semester. With Cogniti, these students can engage in dialogue anytime, discussing course material, explaining their understanding, and receiving valuable feedback from the AI tutor.
  • Empowering tutors in complex conversations: Following legislative changes in Australia, the University of Sydney implemented a new student support policy requiring tutors and faculty to advise students on academic issues. These meetings often lead to discussions about well-being, health, or finances. To help tutors navigate unexpected topics, the university fed scenario-specific prompts to Cogniti, offering instant guidance for questions beyond the scope of academic issues.

The benefits of Cogniti are far-reaching. Educators can now allocate more time to deeper engagement and personalized feedback, while students enjoy enhanced learning experiences through interactive AI assistance. Cogniti also offers students valuable opportunities to develop familiarity with AI within a safe, controlled environment, which will be increasingly crucial in their future careers.

Two female college students working on laptop together while sitting in the grass in a university garden.
Educators can prompt Cogniti chatbots to provide clear, actionable feedback to students based on specific assessment criteria.

The university’s commitment to equitable access to AI is clear in its decision to offer Cogniti for free to all students and staff. As Joanne Wright, Deputy Vice Chancellor of Education, states, “One of the values of Cogniti is that it can be used in a number of different learning settings. Faculty can even personalize it to meet their students’ preferences, weaknesses, or strengths.” Looking ahead, the university hopes to expand Cogniti’s use to more institutions worldwide, believing that its controllability, stability, safety, and accuracy can help dispel fears surrounding generative AI in education. Learn more about the University of Sydney’s inspiring journey with custom generative AI.

Build your own custom AI solution

Kickstart your school’s AI journey

Explore the Microsoft Education AI Toolkit

If you’re interested in building your own custom generative AI solution for your institution, in a similar way to what the UofS accomplished with Cogniti, consider these first steps for getting started.

  1. Purchase the necessary IT infrastructure, licenses, and software to create a custom AI application using the Azure OpenAI Service.
  2. Review the Overview of Responsible AI practices for Azure OpenAI models and Azure OpenAI’s Transparency Notes to ensure responsible use of the service and understand any system limitations.
  3. Assemble a group of school and instructional leaders who are enthusiastic about piloting your AI program to help design, test, and provide feedback.
  4. As you begin to develop and document your implementation plan, consider addressing the concerns of all stakeholders, including community members.
  5. Before you begin building, familiarize yourself with step-by-step technical overviews in the implementation roadmap in the “AI Navigators” section of the Microsoft Education AI Toolkit to understand how educational institutions like the Department for Education in South Australia successfully implemented their AI programs.

The UofS is also keen to partner with institutions who may want to adapt Cogniti in their own contexts. This is an inspiring example of how educational institutions can safely and responsibly build and integrate generative AI tools into teaching and learning practices. By embracing this transformative technology, you can also improve the quality of students’ education and equip them with the skills they need to thrive in an increasingly digital world.

Explore more about Azure OpenAI services and how to build custom chatbots with these resources:

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The University of South Florida implements Microsoft Copilot to streamline workflows and unleash campus-wide innovation http://approjects.co.za/?big=en-us/education/blog/2024/06/the-university-of-south-florida-implements-microsoft-copilot-to-streamline-workflows-and-unleash-campus-wide-innovation/ Thu, 20 Jun 2024 16:00:00 +0000 The University of South Florida recognized the transformative potential of AI in streamlining academics and operations but knew that integrating it across all campuses could prove to be a challenge. Learn how the university embarked on a phased approach, partnering with Microsoft to implement Microsoft Copilot.

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The University of South Florida (USF), a high-impact research university dedicated to student success and committed to community engagement, generates an annual economic impact of more than $6 billion. With campuses in Tampa, St. Petersburg, and Sarasota-Manatee, USF serves approximately 50,000 students who represent nearly 150 different countries.

In 2023, USF became the first public university in Florida in nearly 40 years to be invited to join the Association of American Universities, a prestigious group of the leading universities in the United States and Canada. Through hundreds of millions of dollars in research activity each year and as one of the top universities in the world for securing new patents, USF is a leader in solving global problems and improving lives.

USF recognized the transformative potential of AI in streamlining academics and operations but knew that integrating it across all campuses—including its USF Health campus—could prove to be a challenge. The university embarked on a phased approach, partnering with Microsoft to implement Microsoft Copilot. This innovative tool helps to boost efficiency and unleash creativity, aligning perfectly with USF’s vision of leveraging technology to enhance academic and research productivity.

“We want our faculty to do groundbreaking research and we want our students to be successful,” says Chief Information Officer and Vice President for Technology at USF, Sidney Fernandes. “Using technology as an accelerator is built into our DNA. And our goal with these new technologies is to responsibly allow our faculty, staff, and students to be much more efficient, but also much more creative.”

Copilot for Microsoft 365—your AI-powered assistant

Copilot for Microsoft 365 is an add-on for AI assistance integrated with popular apps like Word, PowerPoint, Excel, Microsoft Teams for Education, Outlook, and more. It protects data, ensures privacy, and maintains security all while supercharging productivity.

With Copilot for Microsoft 365 you can:

  • Integrate information from files created in one application into another application.
  • Auto-draft content.
  • Summarize online meetings and files.
  • Analyze and explore data in spreadsheets.
  • Simplify text and check for bias.
  • Condense long email threads.
  • Design impactful presentations with PowerPoint.
  • Manage communication with Microsoft Teams.

Faculty, staff, educators, and students over the age of 18 can use Copilot for Microsoft 365.

New avenues of innovation

The arrival of Copilot for Microsoft 365 marked a turning point for USF. Faculty and staff could now seamlessly harness the power of AI within familiar tools like Outlook, Microsoft Teams, and Word. Tasks like answering questions, organizing thoughts, researching topics, generating summaries, crafting presentations, and analyzing data became effortless. Administrative burdens were lifted, allowing staff to focus on strategic initiatives and more meaningful work. Familiarity with existing workflows made adoption smoother and maximized benefits.

Copilot was not just a time-saver—it unlocked new avenues for innovation. USF staff and faculty were encouraged to “play with the tools and be bold,” as Angela Sklenka, USF’s Chief Administrative and Human Resources Officer, says. This fostered a spirit of exploration and a willingness to embrace the unknown.

Securing vital research

Data security was paramount, especially for a research-intensive university like USF. Microsoft’s commitment to commercial data protection ensured that user prompts and responses were never saved, and no interactions were used to train the underlying AI model. This transparency alleviated any concerns and allowed faculty and staff to embrace AI with confidence.

“Any Research One university is going to be concerned whether its data is protected and used in a way that the agencies who trust us with doing this research feel comfortable,” says Fernandes. “Copilot with commercial data protection allows us to have that level of comfort while also allowing the faculty and staff to be creative.”

Creating more efficient workflows

The impact of Copilot was immediate. Processes that once took weeks, like policy revisions, were now completed in hours. Repetitive tasks were automated, freeing up faculty and staff to delve deeper into research, build stronger relationships with students, and explore innovative paths for USF.

Tim Henkel, Assistant Vice Provost for Teaching and Learning, uses Copilot to interact more efficiently with his documents. He can now extract information, create visuals, and brainstorm ideas—all within familiar Microsoft 365 applications. Copilot even helps him stay more present in meetings by generating transcripts and action items.

“Copilot is revolutionizing our workflows, teaching, and learning spaces,” Henkel says. “I can now invest more time in people. Copilot can handle the basics such writing style and mechanics, so we can grapple with the critical thinking and problem solving. That’s where the real learning comes in. Copilot is changing the way we do everything, and that’s a big deal.”

Read the full USF customer story to learn more about their exciting AI innovations.

Microsoft Copilot is a versatile tool that adapts to your specific needs as an educator. Learn how to get started with Copilot by going to copilot.microsoft.com or downloading the iOS or Android mobile app. The most powerful way to experience what Copilot can do for you in the classroom is to try it out yourself! Here is a prompt to click to get you going. Notice what the prompt asks Copilot to do and how Copilot responds.

You are an education leader needing guidance on how to use generative AI responsibly and ethically.

Learn more about Copilot for Microsoft 365 with the Create and draft with Copilot for Microsoft 365 module on Microsoft Learn or the Get started with Copilot for Microsoft 365 learning path. Visit the AI for Education hub on Microsoft Learn to discover how you can use AI to empower teaching and learning in your classroom.

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