Come on Designers\u200a\u2014\u200akeep up! With new books out on Design Sprints and Lean UX, the dozens of rapid prototyping tools now available, and thousands of Designers who can code up their own ideas, you\u2019d think that the Design community was moving faster than it ever has. But, that\u2019s just not true.<\/p>\n
“Design is doing some stellar work these days, but it isn\u2019t moving as fast as we need it to. Compared to the pace of Engineering or even Data Sciences, we seem to be stuck in the past\u200a\u2014\u200aclinging to old methods and mindsets. It\u2019s time to change that.”<\/p><\/blockquote>\n
The fact is, the Design discipline itself is still relatively slow and way too self-conscious to go fast. Blame it how it\u2019s taught in schools I suppose, but Design as a whole has never really come to grips with just being done, letting go, and moving on.<\/p>\n
Conversely, I see Developers coding and Makers hacking as fast as they possibly can when new opportunities arise\u200a\u2014\u200aall done with little planning, researching, and exploring (as many Designers often do first). As both a Designer and Coder, I understand each discipline\u2019s methods, yet I find it puzzling that Design seems to be going in slow motion comparatively.<\/p>\n
So, here we are\u200a\u2014\u200athe bottleneck in the development process. Ironic isn\u2019t it? After all those years of complaining about Developers being too set in their ways to go faster, Designers are now the problem.<\/p>\n
How did this happen?<\/h3>\n
I\u2019ve been right in the middle of this shift over the last few decades working as both a Designer and Coder, so I can see it from both perspectives\u200a\u2014\u200abut it\u2019s still a bit puzzling.<\/p>\n
From the Engineering perspective, the rapid influx of freely available coding platforms, great toolsets, agile development methodologies, and young hackers just wanting to kick ass has quickened the pace of just about every aspect of a product team\u2019s lifecycle.<\/p>\n
Even Data Science is helping teams go faster. Data usage has become such a ubiquitous and expected part of the process that it\u2019s now strange to not use it to adjust in-flight plans or react to unforeseen situations. Data is rapidly becoming \u201cThe Decider\u201d for teams rather than relying on a more people-centric Design Thinking approach (that\u2019s a post for another day).<\/p>\n
In comparison, the process of Designing remains slow and still clings to the methods of the past. You know what I\u2019m talking about: indulgent explorations, multiple rounds of iterations, tiered approval process, nitpicking minutiae, and last minute \u201cimprovements\u201d by management.<\/p>\n
All that said, there is hope.<\/p>\n
Turning this around<\/h3>\n
Getting impactful Design done more quickly is not about working smarter or even harder. It also has nothing to do with learning the flavor-of-the-month design thinking methodology or how to effectively do rapid prototyping.<\/p>\n
We can accelerate getting to \u201cdone\u201d by leaving out some steps of our traditional Design processes, and not being afraid to leap ahead based on experience and gut instinct.<\/p><\/blockquote>\n
\u201cWow. Really?\u201d say many classically trained Designers. \u201cThat sounds ridiculous. How can you do stellar work without user research, rigorously exploring the design space, iterating on designs, testing things out, refining them, or even starting over? Are you saying taking shortcuts in our process is the answer?\u201d<\/p>\n
Yes \ud83d\ude42 Go from A to B. Don\u2019t look back. Trust me, using this shortcut approach isn\u2019t as crazy as it sounds. Experienced Designers tend to do some best work when they are under time pressure. Not perfect perhaps, but good nonetheless. There will still be days you go home shaking your head in disbelief at the tradeoffs and shortcuts, but more often than not it\u2019ll be for a good reason\u200a\u2014\u200ayou actually jammed something out at light speed that you feel really good about.<\/p>\n
Adopt the mindset that not everything you produce will be truly great, but it will be finished and represent your best effort given the speed at which you were working to help the team move forward quickly.<\/p>\n
In that spirit, let\u2019s do a quick experiment\u200a\u2014\u200aset your normal way of working aside for a few minutes so we can discuss how to accelerate being done.<\/p>\n
INTRODUCING : FAST DESIGN<\/h2>\n
There\u2019s no magic here, just common sense\u200a\u2014\u200aif you need to go faster, find the quickest route from A to B. For any given task, envision what it looks like being done, and then go as fast as you can to make it real.<\/p>\n
Chances are you\u2019ll need to let go of a lot of your old process along the way. Don\u2019t be afraid to just hack things together. Take shortcuts. Do whatever it takes to be done, and then let go. Move on to something new.<\/p>\n
Try focusing on just a few things: You probably do each of these already as part of your current Design or Development process. The difference here is that you may not consciously call these particular aspects out as important ways to streamline your process. They typically blend into the work or don\u2019t get acknowledged if you don\u2019t think about them as discrete steps or important achievements.<\/p>\n
Let\u2019s try this out\u2026<\/p>\n
1. FIND THE ESSENCE<\/h2>\n
Think of this as the one thing you could say to someone that would simply describe what your doing and immediately make sense to them.<\/p>\n
I can\u2019t overstate how important it is to identify the essence of your project when you\u2019re first getting started. It acts as a beacon to guide your Design decisions and something to tenaciously hang onto throughout the entire development process. It\u2019ll need to come through in how you describe what you\u2019re doing, and be present in any interface or promotional material you create.<\/p>\n
Whatever that ends up being, the essence needs to shine through clearly to anyone who sees your work for the first time.<\/p>\n
Method<\/h3>\n
Finding the essence has to be done quickly. Don\u2019t overthink it.<\/p>\n
\n
Gather a few people from your team. Diversity of viewpoints is important.<\/li>\n
As fast as you can, jot down several words or phrases on a whiteboard or piece of paper that embody the essence of your project.<\/li>\n
Use the first thoughts that pop into your head. Let the ideas flow, good or bad. It\u2019s more about speed. Should not take more than 5\u201310 minutes max.<\/li>\n<\/ul>\n
Just like standard brainstorming, the key is to do this step without editing yourself or your teammates ideas. You\u2019ll be surprised how well this works to encircle the essence and hone in on a few key aspects.<\/p>\n
Example<\/h3>\n
When asked to quickly develop the overall experience and visual identify for the world\u2019s biggest corporate hackathon, The Microsoft Garage team almost immediately recognized that events like this are never about the technology or methods used to hack together projects\u200a\u2014\u200ait\u2019s always about the people themselves who have come to participate. They want to have fun and learn new things. So, it was very natural to feature people as the essence of everything having to do with this global Hackathon event.<\/p>\nPeople were the essence of the world\u2019s biggest hackathon\u200a\u2014\u200anot the latest tech. Photo: \u00a9 Microsoft<\/figcaption><\/figure>\n
We tried to make sure decisions we made\u2014from the point of finding our essence on\u2014embodied that spirit. Keeping essence front and center throughout all aspects of your project may be difficult, so don\u2019t force it. Keep returning to the idea as you make progress and double-check it\u2019s clearly still there.<\/p>\n
Remember<\/h3>\n
You can\u2019t identify something\u2019s essence by using data\u200a\u2014\u200ait\u2019s a gut feel thing.<\/p>\n
Exercise<\/h3>\n
Q: What\u2019s the essence of a calculator?<\/p>\n
2. IDENTIFY ITS PERSONALITY<\/h2>\n
It might be hard to imagine applying human attributes to a piece of software or some print collateral you may be working on, but it\u2019s an important part of bringing the idea to life in the way you first envisioned it.<\/p>\n
Q: If your project was a person, how would you describe their personality?<\/strong><\/p>\n
What would they act like?<\/p>\n
What would they look like?<\/p>\n
How do they sound?<\/p>\n
I\u2019m not saying you need to anthropomorphize every project, but do give it some human qualities that are immediately recognizable and reinforce the feel you first envisioned.<\/p>\n
Method<\/h3>\n
It turns out, describing personality is one of the things people find easy.<\/p>\n
\n
Quickly jam out some ideas<\/strong> for your project\u2019s personality by asking people what words would describe the type of person you picture the project being most like.<\/li>\n
Identify just two or three words<\/strong> that best capture the personality you\u2019re going for.<\/li>\n
Find photos or images<\/strong> that help reinforce the feel your going for and keep them visible in your workspace.<\/li>\n<\/ul>\n
This step is far easier than a traditional brand definition exercises because we all can describe people way faster than amorphous brand concepts. And as a bonus, it\u2019s actually a really fun to do this part. I guarantee you\u2019ll be a bit surprised by what people come up with.<\/p>\n
Example<\/h3>\n
We rely on personality quite a bit to help with communication pieces in The Garage. Because people are so busy these days, they often only see these comms pieces very briefly. So, we need to not only make an impression but also be as clear as possible.<\/p>\nThese posters convey the personality of various events quickly<\/figcaption><\/figure>\n
The poster for our Garage Winter Science Fair event (left) tried to capture how the event would be fun and wintry, not at all like your boring old high school science fair. In fact, our design goal was to create the world\u2019s coolest science fair\u200a\u2014\u200athat\u2019s where the idea of turning it into a fun party atmosphere came from. We even arranged for live appearance of the legendary Clippy. The poster reflects all of that.<\/p>\n
Doing a Hackathon for our Developer Division (right) was an opportunity to embrace coding culture and speak the same language as our audience. In perhaps another first, our event poster used valid JavaScript code as the language to invite the participants. We even made sure it was truly authentic for this audience by testing the code would execute properly.<\/p>\n
And finally, evolving the hackathon event year to year takes some thought about what personality we want to portray. The infamous \u201cpizza arrow\u201d design (center) made a pretty quick connection with the Devs.<\/p>\n
Remember<\/h3>\n
Personality is memorable. Have some fun with it.<\/p>\n
Exercise<\/h3>\n
Q: What celebrity best embodies your current project? Why?<\/p>\n
3. MAINTAIN SPEED THROUGHOUT<\/h2>\n
Design fast.<\/strong> It\u2019s critical to move quickly through the entire process of making your ideas real to see the benefits of this method. The fast pace keeps you from drilling in too deeply or going off in alternate design directions (which is counter to how we generally do design work). Keep moving. Using your instincts to make quick decisions is just as important as being data-informed in other methodologies. Your experience will help guide you.<\/p>\n
Leave out unnecessary fidelity steps. Rather than following the traditional method of moving from whiteboard sketch to wireframe to prototype to high fidelity comps, try going right to the final form of your output for speed. You may be surprised at how well that works to lock in to your decision and keep the velocity up.<\/p>\n
Method<\/h3>\n
Consciously go faster than normal. Uncomfortable is good.<\/p>\n
\n
Now that you have found the essence and identified your project\u2019s personality, go back to your first thoughts on what it would be like when finished. Sketch out a few different tries of that final execution.<\/li>\n
Figure out how to get from what you just envisioned to the final deliverable. How much of this can you do yourself? What help do you need if any?<\/li>\n
Just do it. Go directly from sketch to final medium, working things out as you go. If you can\u2019t finish it without help, use the appropriate rapid prototyping techniques to get as close as you can to final before needing to collaborate or hand-off.<\/li>\n<\/ul>\n
We have found that Fast Design techniques can cut your overall execution time by 10x without substantial loss of quality. You do need to focus though, as you\u2019ll see in this next example.<\/p>\n
Example<\/h3>\n
Designing faster can sometimes come with tough lessons.<\/p>\n
Our Hackathon logo design from last summer is a good example of something that normally takes awhile to finish (given the high number of places it would be leveraged, management approvals, etc). This year, using Fast Design, it only took about a day to conceptualize and execute as a final piece of vector artwork. Score! That would normally be the end of the story.<\/p>\n
However, we ended up making a mistake in the process.<\/p>\nThis Hackathon logo design went from initial sketch to final artwork in less than a day, and ended up as 40′ high signage<\/figcaption><\/figure>\n
As we shifted into production mode it became apparent the logo wouldn\u2019t have enough contrast for certain blue backdrops our Event team was favoring. Not unusual. Designers know all-too-well that two-tone combinations for print usage are tricky to get right first try. It was close, but not good enough for the visual identity of a major event.<\/p>\n
The final logo we turned in had to be fixed.<\/p>\n
As it turns out, this ended up being a good thing because there were many other situations that arose where we needed that type of color contrast, too. But being honest, it\u2019s never fun to discard or replace finished work. Lesson learned. And we\u2019re all better for the experience.<\/p>\n
Q: Does that mistake mean the process is broken?<\/strong><\/p>\n
Not at all. In fact, you could say being forced to learn and grow from every new cycle is one of its most important aspects of working this way. You can\u2019t be afraid to mistakes or even fail a few times along the way in order to increase your pace.<\/p>\n
Remember<\/h3>\n
You are going to make some mistakes\u2014 just keep going.<\/p>\n
Exercise<\/h3>\n
Create a T-shirt design for your project in 30 minutes, start to finish. <\/p>\n
Conclusion: We can go faster\u200a\u2014\u200alet\u2019s do\u00a0it.<\/h2>\n
The Fast Design approach outlined here can not only help you keep pace with the speed of development, but it will almost certainly make you a better Designer and contributor. I\u2019m not saying this is perfect (in fact it\u2019s an evolving experiment), but it does get us working at the speed of our teammates from other disciplines like Engineering and Data Science. We\u2019ll all get better as a result.<\/p>\n
On a personal note, this method of intentionally designing more quickly at every turn has helped me deliver more finished pieces in the last year than ever before in my career. I honestly have forgotten more things than I can remember doing.<\/p>\n
There\u2019s another important aspect this shift\u200a\u2014\u200ayour job becomes more about helping your team move quickly than about you creating a perfect single piece. And that\u2019s the way it should be in the modern world of work.<\/p>\n
I learn new things all the time using Fast Design, and it helps keep me humble and open to new ways of approaching tasks. I\u2019d be surprised if it didn\u2019t work for you, too.<\/p>\n