{"id":5674,"date":"2022-04-21T12:00:27","date_gmt":"2022-04-21T19:00:27","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=example&p=5674"},"modified":"2023-05-25T17:32:18","modified_gmt":"2023-05-26T00:32:18","slug":"d365-customer-service-g9-b-rich-and-detailed-edits","status":"publish","type":"example","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/d365-customer-service-g9-b-rich-and-detailed-edits\/","title":{"rendered":"D365 Customer Service | 9B: Rich and detailed edits"},"content":{"rendered":"
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D365 Customer Service | 9B: Rich and detailed edits<\/h2>\n\n\n\n
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Dynamics 365 Customer Service uses AI to automatically generate a summary of a customer chat into \u201cIssue description\u201d and \u201cResolution tried.\u201d Before the summary is sent, it offers users the ability to edit the generated summary and make any changes they\u2019d like.\u200b Image captured March 2022<\/sup><\/sub><\/em><\/figcaption><\/figure>\n","protected":false},"featured_media":5677,"menu_order":0,"template":"","meta":{"toolkit_pattern_number":"9B","ep_exclude_from_search":false,"footnotes":""},"application-type":[96,99,56,59],"goal":[126],"guideline-term":[11],"product-category":[28],"class_list":["post-5674","example","type-example","status-publish","has-post-thumbnail","hentry","application-type-gen-ai","application-type-llm","application-type-natural-language-processing-text","application-type-text-generation","goal-reliability","guideline-term-support-efficient-correction","product-category-productivity"],"yoast_head":"\nD365 Customer Service | 9B: Rich and detailed edits - 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