{"id":5674,"date":"2022-04-21T12:00:27","date_gmt":"2022-04-21T19:00:27","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=example&#038;p=5674"},"modified":"2023-05-25T17:32:18","modified_gmt":"2023-05-26T00:32:18","slug":"d365-customer-service-g9-b-rich-and-detailed-edits","status":"publish","type":"example","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/d365-customer-service-g9-b-rich-and-detailed-edits\/","title":{"rendered":"D365 Customer Service | 9B: Rich and detailed&nbsp;edits"},"content":{"rendered":"<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">D365 Customer Service | 9B: Rich and detailed edits<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"10\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-1024x10.png\" alt=\"yellow header bar\" class=\"wp-image-8817\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-1024x10.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-300x3.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-768x8.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-1536x16.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-2048x21.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>\n\n\n\n\n\n<figure class=\"wp-block-image size-large is-style-example\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"824\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2022\/04\/G9-B-Rich-and-detailed-edits-example-2-1024x824.png\" alt=\"\" class=\"wp-image-5677\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2022\/04\/G9-B-Rich-and-detailed-edits-example-2-1024x824.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2022\/04\/G9-B-Rich-and-detailed-edits-example-2-300x241.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2022\/04\/G9-B-Rich-and-detailed-edits-example-2-768x618.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2022\/04\/G9-B-Rich-and-detailed-edits-example-2-1536x1236.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2022\/04\/G9-B-Rich-and-detailed-edits-example-2-2048x1648.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Dynamics 365 Customer Service uses AI to automatically generate a summary of a&nbsp;customer chat into \u201cIssue description\u201d and \u201cResolution tried.\u201d Before the summary is&nbsp;sent, it offers users the ability to edit the generated summary and make any&nbsp;changes they\u2019d like.\u200b <em><sub><sup>Image captured March 2022<\/sup><\/sub><\/em><\/figcaption><\/figure>\n","protected":false},"featured_media":5677,"menu_order":0,"template":"","meta":{"toolkit_pattern_number":"9B","ep_exclude_from_search":false,"footnotes":""},"application-type":[96,99,56,59],"goal":[126],"guideline-term":[11],"product-category":[28],"class_list":["post-5674","example","type-example","status-publish","has-post-thumbnail","hentry","application-type-gen-ai","application-type-llm","application-type-natural-language-processing-text","application-type-text-generation","goal-reliability","guideline-term-support-efficient-correction","product-category-productivity"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - 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