{"id":34,"date":"2021-04-02T16:24:33","date_gmt":"2021-04-02T23:24:33","guid":{"rendered":"https:\/\/aitoolkit.test\/guideline\/make-clear-what-the-system-can-do\/"},"modified":"2023-05-24T19:23:33","modified_gmt":"2023-05-25T02:23:33","slug":"make-clear-what-the-system-can-do","status":"publish","type":"guideline","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/make-clear-what-the-system-can-do\/","title":{"rendered":"Make clear what the system can&nbsp;do"},"content":{"rendered":"<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Guideline 1: Make clear what the system can do<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"10\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-1024x10.png\" alt=\"blue header bar\" class=\"wp-image-8823\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-1024x10.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-300x3.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-768x8.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-1536x16.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-2048x21.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"do\">Help the user understand what the AI system is capable of doing.<\/h2>\n\n\n\n<p>Set expectations about what the AI system&nbsp;is&nbsp;designed for.&nbsp;Many user-facing AI systems&nbsp;can support multiple tasks in multiple domains.&nbsp;Unclear user expectations about&nbsp;the set of supported&nbsp;tasks or domains can lead to disappointment, product abandonment, and even harms.&nbsp;For example, a fitness tracker that can tracks steps for walking and running&nbsp;may not be able to&nbsp;track cycling (a domain mismatch)&nbsp;or&nbsp;sleep quality&nbsp;(a task mismatch).&nbsp;&nbsp;<\/p>\n\n\n\n<p>Guideline 1 design patterns offer several techniques you can mix and match to set user expectations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-a-introductory-blurb\/\">G1-A: Introductory blurb<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-b-use-explanation-g11-patterns\/\">G1-B: Use explanation (G11) patterns<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-c-expose-system-controls\/\">G1-C: Expose system controls<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-d-demonstrate-possible-system-inputs\/\">G1-D: Demonstrate possible system inputs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-e-show-a-set-of-system-outputs\/\">G1-E: Show a set of system outputs<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Help the user understand what the AI system is capable of doing.<\/p>\n","protected":false},"menu_order":1,"template":"","meta":{"toolkit_pattern_number":"","ep_exclude_from_search":false,"footnotes":""},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,123],"guideline-term":[3],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-34","guideline","type-guideline","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-transparency","guideline-term-make-clear-what-the-system-can-do","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Make clear what the system can do - Microsoft HAX Toolkit<\/title>\n<meta name=\"description\" content=\"Human-AI Interaction Guideline No. 1: Make clear what the system can do. 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