{"id":41,"date":"2021-04-03T16:24:33","date_gmt":"2021-04-03T16:24:33","guid":{"rendered":"https:\/\/aitoolkit.test\/guideline\/scope-services-when-in-doubt\/"},"modified":"2023-05-24T19:46:48","modified_gmt":"2023-05-25T02:46:48","slug":"scope-services-when-in-doubt","status":"publish","type":"guideline","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/scope-services-when-in-doubt\/","title":{"rendered":"Scope services when in&nbsp;doubt"},"content":{"rendered":"<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Guideline 10: Scope services when in\u00a0doubt<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"10\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-1024x10.png\" alt=\"yellow header bar\" class=\"wp-image-8817\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-1024x10.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-300x3.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-768x8.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-1536x16.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23-2048x21.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"do\">Engage in disambiguation or gracefully degrade the AI system\u2019s services when uncertain about a user\u2019s goals.<\/h2>\n\n\n\n<p>In&nbsp;ambiguous&nbsp;situations, less can be more.&nbsp;For example, for an AI-powered assistant that can call people&nbsp;on demand, if the assistant is unsure&nbsp;whom to&nbsp;call,&nbsp;requesting&nbsp;clarification&nbsp;(e.g., \u201cDo you mean&nbsp;Bill G. or Bill&nbsp;C.?\u201d)&nbsp;can be less costly than calling the wrong person.&nbsp;In these situations, build the AI such that it can compute its own uncertainty and&nbsp;use this information to gracefully degrade or scope its services&nbsp;when in doubt.&nbsp;<\/p>\n\n\n\n<p>Use Guideline 10 design patterns to scope services when the AI system is uncertain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g10-a-disambiguate-before-acting\/\">G10-A: Disambiguate before acting<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g10-b-avoid-cold-starts-by-eliciting-user-preferences\/\">G10-B: Avoid cold starts by eliciting user preferences<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g10-c-fall-back-to-other-strategies\/\">G10-C: Fall back to other strategies<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Engage in disambiguation or gracefully degrade the AI system\u2019s services when uncertain about a user\u2019s goals.<\/p>\n","protected":false},"menu_order":10,"template":"","meta":{"toolkit_pattern_number":"","ep_exclude_from_search":false,"footnotes":""},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[126],"guideline-term":[12],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-41","guideline","type-guideline","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-reliability","guideline-term-scope-services-when-in-doubt","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Scope services when in doubt - Microsoft HAX Toolkit<\/title>\n<meta name=\"description\" content=\"Human-AI Interaction Guideline No. 10: Scope services when in doubt. 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