{"id":120,"date":"2021-04-05T15:37:37","date_gmt":"2021-04-05T15:37:37","guid":{"rendered":"https:\/\/aitoolkit.test\/pattern\/g1-b-use-explanation-g11-patterns\/"},"modified":"2023-10-25T07:24:08","modified_gmt":"2023-10-25T14:24:08","slug":"g1-b-use-explanation-g11-patterns","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-b-use-explanation-g11-patterns\/","title":{"rendered":"Pattern 1B: Use explanation (G11) patterns"},"content":{"rendered":"
\n\t\n\n

Pattern 1B: Use explanation (G11) patterns<\/h2>\n\n\n\n
\"blue<\/figure>\n\n<\/div>\n\n\n\n\n\n

Problem<\/h4>\n\n\n\n

The user needs to understand what the system can do.<\/p>\n\n\n\n

Solution<\/h4>\n\n\n\n

Provide explanations that enable users to gain insights into system capabilities. Explanations help user understanding because they expose relationships between system inputs and outputs (see G11 patterns).<\/p>\n\n\n\n

Use when<\/h4>\n\n\n\n
    \n
  • The user is already familiar with the type of system or feature.<\/li>\n\n\n\n
  • The system is capable of generating explanations.<\/li>\n\n\n\n
  • See patterns G11 A-G for when to use each G11 pattern.<\/li>\n<\/ul>\n\n\n\n

    How<\/h4>\n\n\n\n

    Use Guideline 11 patterns to explain why the system did what it did.<\/p>\n\n\n\n

    Provide insights into what the system can do by using G11-B: Global Explanations.<\/p>\n\n\n\n

    For providing insights into specific system behaviors, use G11-A, Local Explanations.<\/p>\n\n\n\n

    User benefits<\/h4>\n\n\n\n
      \n
    • Minimizes the number of explanations throughout the system.<\/li>\n\n\n\n
    • Global explanations enable users to gain insights into both how<\/em> the overall system works and what<\/em> it can do.<\/li>\n\n\n\n
    • Local explanations support learning by doing: They enable the user to learn about system capabilities in the process of using the system.<\/li>\n<\/ul>\n\n\n\n

      Common pitfalls<\/h4>\n\n\n\n
        \n
      • Low discoverability of explanations made available on request.<\/li>\n\n\n\n
      • Local explanations used alone may not provide a coherent view of what the system can do.<\/li>\n\n\n\n
      • Global explanations may exclude important system capabilities.<\/li>\n\n\n\n
      • Explanations that provide insights into a system\u2019s granular behaviors may not make clear the system\u2019s high-level capability.<\/li>\n\n\n\n
      • The pattern implementation creates expectations that the system can do more than it is capable.<\/li>\n<\/ul>\n\n\n\n

        Note:<\/em> Over-inflated user expectations have been shown to cause frustration and even product abandonment.<\/p>\n","protected":false},"menu_order":2,"template":"","meta":{"toolkit_pattern_number":"1B","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,123],"guideline-term":[3],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-120","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-transparency","guideline-term-make-clear-what-the-system-can-do","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"\nPattern 1B: Use explanation (G11) patterns - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-b-use-explanation-g11-patterns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pattern 1B: Use explanation (G11) patterns - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Problem The user needs to understand what the system can do. 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