{"id":121,"date":"2021-04-05T15:37:37","date_gmt":"2021-04-05T15:37:37","guid":{"rendered":"https:\/\/aitoolkit.test\/pattern\/g1-c-expose-system-controls\/"},"modified":"2023-10-25T07:26:03","modified_gmt":"2023-10-25T14:26:03","slug":"g1-c-expose-system-controls","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-c-expose-system-controls\/","title":{"rendered":"Pattern 1C: Expose system&nbsp;controls"},"content":{"rendered":"\n\n<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Pattern 1C: Expose system controls<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"10\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-1024x10.png\" alt=\"blue header bar\" class=\"wp-image-8823\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-1024x10.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-300x3.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-768x8.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-1536x16.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23-2048x21.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"problem\">Problem<\/h4>\n\n\n\n<p>The user needs to understand what the system can do.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"solution\">Solution<\/h4>\n\n\n\n<p>Expose system capabilities through system controls.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"use-when\">Use when<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>System controls are interpretable and useful.<\/li>\n\n\n\n<li>It is possible to expose system controls and settings to the user.<\/li>\n\n\n\n<li>It is possible to expose these controls in high-traffic areas.<\/li>\n\n\n\n<li>Users have become habituated to the presence of controls in certain regions of the interface.\u200b\u200b\u200b\u200b\u200b\u200b\u200b<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how\">How<\/h4>\n\n\n\n<p>Use UI controls, options, menus, and settings to make the user aware of system capabilities.<\/p>\n\n\n\n<p>Use discoverability techniques that enable users to explore the interface and find system capabilities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"user-benefits\">User benefits<\/h4>\n\n\n\n<p>Learn by doing: Enables the user to learn about system capabilities in the process of using the system.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"common-pitfalls\">Common pitfalls<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Low discoverability: UI elements are hard for the user to find.<\/li>\n\n\n\n<li>For many users who are not comfortable with learning by exploration, this pattern might be disorienting. Consider combining with G1-A.<\/li>\n\n\n\n<li>The pattern implementation creates expectations that the system can do more than it is capable.<\/li>\n<\/ul>\n\n\n\n<p><em>Note:<\/em>&nbsp;Over-inflated user expectations have been shown to cause frustration and even product abandonment.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"references\">References<\/h4>\n\n\n\n<p>Over-inflated user expectations have been shown to cause frustration and even product abandonment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jan Hartmann, Antonella De Angeli, and Alistair Sutcliffe. 2008.&nbsp;<a href=\"http:\/\/disi.unitn.it\/~deangeli\/homepage\/lib\/exe\/fetch.php?media=references:deangeli:framing_the_user_experience_information_biases_on_website_quality_judgement.pdf\">Framing the user experience: information biases on website quality judgement<\/a>. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI &#8217;08). Association for Computing Machinery, New York, NY, USA, 855\u2013864. DOI:<a href=\"https:\/\/doi.org\/10.1145\/1357054.1357190\">https:\/\/doi.org\/10.1145\/1357054.1357190<\/a><\/li>\n\n\n\n<li>Jaroslav Michalco, Jakob Grue Simonsen &amp; Kasper Hornb\u00e6k (2015)&nbsp;<a href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10447318.2015.1065696\">An Exploration of the Relation Between Expectations and User Experience<\/a>, International Journal of Human\u2013Computer Interaction, 31:9, 603-617, DOI:&nbsp;<a href=\"https:\/\/doi.org\/10.1080\/10447318.2015.1065696\">10.1080\/10447318.2015.1065696<\/a><\/li>\n\n\n\n<li>Daniel S. Weld and Gagan Basal. 2018. Intelligible Artificial Intelligence<\/li>\n\n\n\n<li>P. Robinette, W. Li, R. Allen, A. M. Howard and A. R. Wagner,&nbsp;<a href=\"https:\/\/www.cc.gatech.edu\/~alanwags\/pubs\/Robinette-HRI-2016.pdf\">Overtrust of robots in emergency evacuation scenarios<\/a>, 2016 11th ACM\/IEEE International Conference on Human-Robot Interaction (HRI), Christchurch, 2016, pp. 101-108, doi: 10.1109\/HRI.2016.7451740.<\/li>\n<\/ul>\n","protected":false},"menu_order":3,"template":"","meta":{"toolkit_pattern_number":"1C","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,123],"guideline-term":[3],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-121","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-transparency","guideline-term-make-clear-what-the-system-can-do","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pattern 1C: Expose system controls - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g1-c-expose-system-controls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pattern 1C: Expose system controls - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Problem The user needs to understand what the system can do. 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